HP LaserJet 5000 Service Manual - Page 40
Phone Numbers for Ordering, Exchange Program, Consumables, Technical Assistance, HP AUDIO-TIPS
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Phone Numbers for Ordering q SMO (Support Materials Organization) 1-800-227-8164 (U.S. only) q SME (Support Materials Europe) (49 7031) 142253 Exchange Program HP offers remanufactured assemblies for some parts. These are identified in Chapter 8 and can be ordered through Support Materials Organization (SMO), or Support Materials Europe (SME). Consumables Paper and Toner Cartridges can be ordered directly from HewlettPackard. See Chapter 8 for ordering information. Technical Assistance HP ASAP (Automated Support Access Program) provides free technical support information 24 hours a day, 7 days a week. The ASAP system includes HP AUDIO-TIPS and HP FIRST, both explained below. The ASAP service 1-800-333-1917 (U.S.) requires a touchtone phone. To order additional printer drivers for software applications, call HP's Distribution Center (HPD) 1-970-339-7009. HP AUDIO-TIPS HP AUDIO-TIPS is an interactive voice response system providing prerecorded answers to the questions asked most frequently by HP LaserJet printer users. Helpful "System Maps" to the HP AUDIOTIPS recordings are available by fax through HP FIRST. EN Parts and Supplies 2-5