HP LaserJet 5000 Service Manual - Page 280

Table 7-16. Dirt on Back Possible Cause Action Dirt inside printer (Tray Separation Roller, Feed Roller, Transfer Roller, Fuser, Toner Cartridge). 1. Print at least 10 pages to see if the problem goes away. 2. Print a cleaning page (page 4-4). Identify and clean the dirty part according to the "Repetitive Defect Ruler" on page 7-72. If dirt cannot be removed, replace the dirty part. 3. Check for toner leaks. Paper does not meet printer specifications or is stored improperly. 1. Print a few more pages to see if the problem corrects itself. 2. Turn over the stack of paper in the tray. Also try rotating the paper 180°. 3. Check the paper (or other print media) type and quality. Replace the paper, and advise the customer to use the recommended paper and store it properly. Table 7-17. Distorted Image Possible Cause Action Paper does not meet printer specifications or is stored improperly. 1. Print a few more pages to see if the problem corrects itself. 2. Turn over the stack of paper in the tray. Also try rotating the paper 180°. 3. Check the paper (or other print media) type and quality. Replace the paper, and advise the customer to use the recommended paper and store it properly. Printer's operating Make sure the printer's operating environment meets environment does not specifications. meet specifications. Wrong output bin for Print to a different output bin. paper type. EN Troubleshooting the Printing System 7-59