HP LaserJet 5000 Service Manual - Page 278

Table 7-13. Character Voids (continued) Possible Cause Action Bad Transfer Roller. If Clean the Transfer Roller using a dry, lint-free cloth. the Transfer Roller DO NOT touch the Transfer Roller with your fingers. has finger oils on its If the problem persists, replace the Transfer Roller surface, is dirty or Assembly. worn out, this problem can result. Table 7-14. Creases Possible Cause Action Paper does not meet printer specifications or is stored improperly. 1. Print a few more pages to see if the problem corrects itself. 2. Turn over the stack of paper in the tray. Also try rotating the paper 180°. 3. Check the paper (or other print media) type and quality. Replace the paper, and advise the customer to use the recommended paper and store it properly. Printer's operating Make sure the printer's operating environment meets environment does not specifications. meet specifications. Paper is loaded incorrectly. Make sure paper is loaded correctly and that the guides fit properly against the paper stack. Wrong tray. Print from a different tray (such as Tray 1). Wrong output bin for Print to a different output bin (top or rear output bin). paper type. Obstruction in paper 1. Check the paper path for paper or label debris. path. 2. Check for damaged components that could be creasing the paper. EN Troubleshooting the Printing System 7-57