HP LaserJet 5000 Service Manual - Page 261

General Paper Path Troubleshooting Paper jams occur in the printer when paper does not either reach or clear a photosensor along the printer's paper path in a specific amount of time. If a paper jam occurs, a 13.xx PAPER JAM message is displayed on the printer's Control Panel. The following table contains general questions you may ask and topics to explore prior to troubleshooting. See the 13.xx section in the Event Log for specific error codes. Table 7-7. General Paper Path Troubleshooting Questions Problem Action What is the frequency of the Verify with customer. Print or Show Event Log to determine paper jams (e.g. continuous, paper jam history. See the Display and Event Log Sections of this one jam per 100 pages, one Chapter and evaluate Event Log. jam per 1000 pages, etc.)? Do paper jams only occur Use Paper Path Test to isolate problem. See next section for when the paper is fed from a details (page 7-42). particular paper input source (e.g., Tray 1, Tray 2)? Do jams only occur when paper is output to a specific output bin (e.g. face-down output bin, face-up bin)? Use Paper Path Test to isolate problem. Do paper jams occur with a Try known good media. See the HP LaserJet Printer Family specific type of media? Paper Specifications Guide. Note that the guide is bundled with the Service Manual. Where does the leading edge of the first sheet of paper in the printer's paper path stop when a jam occurs? Are any sheets of paper damaged or torn? Attempt to duplicate. Use Paper Path Test to isolate problem. Inspect the paper path and all paper path mechanical assemblies located before the leading paper jam. 7-40 Troubleshooting EN