HP LaserJet 5000 Service Manual - Page 249

Table 7-6. Numerical Printer Messages (continued) Control Panel Message Event Explanation Log Message Recommended Action 13.20 PAPER JAM 13.21 PAPER JAM 13.20 or 13.32 13.21 or 13.33 Paper stopped jam in the paper path. Door open jam. For 13.20 and 13.21: 1. Check the entire paper path for obstructions such as paper in the path, registration area, transfer area, paper feed, and Fuser. 2. Check that all assemblies are seated and doors are closed. 3. Check all sensors and flags in the paper path (see page 7-88). 20 INSUFFICIENT MEMORY alternates with PRESS GO TO CONTINUE The printer received more Press [Go] to print the data than can fit in its transferred data (some available memory. You data might be lost), then might have tried to transfer simplify the print job or too many macros, soft install additional memory. fonts, or complex graphics. 21 PAGE TOO COMPLEX alternates with PRESS GO TO CONTINUE The data (dense text, rules, raster or vector graphics) sent to the printer was too complex. Press [Go] to print the transferred data. (Some data might be lost.) To print the job without losing data, from the Configuration Menu in the printer Control Panel, set PAGE PROTECT=ON, print the job, then return PAGE PROTECT=AUTO. Do not leave PAGE PROTECT=ON; it might degrade performance. If this message appears often, simplify the print job. 7-28 Troubleshooting EN