HP LaserJet 5000 Service Manual - Page 262

Table 7-7. General Paper Path Troubleshooting Questions (continued) Problem Action Is the customer loading the Observe the customer loading paper. Do not fan paper. Refer to paper trays correctly? proper paper handling procedures in the Paper Specification Guide. Is the customer overfilling Ensure paper is NOT over the maximum fill marks in the paper the paper trays? trays. Observe the customer loading paper in trays. Are the paper tray guides set correctly? Ensure Tray 2 and 3 left-side paper guide is set correctly at both the front and rear of the tray, and that the front guide is locked into the correct position. For Tray 4, ensure all adjustments are set correctly; front, back, and side at the top and bottom of the tray. Does the printer need cleaning? Inspect paper path and paper path rollers. Refer to cleaning procedures in Chapter 4. When was the User Determine from PCL Configuration Page the number of pages Maintenance performed on since the last maintenance (page 7-45). The Printer Maintenance the printer? Kit should be installed every 150,000 images. EN Troubleshooting the Printing System 7-41