HP Officejet J3500 User Guide - Page 136

Back view of the device, The Using Correct Type of Phone Cord with Fax test failed

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Chapter 8 Figure 8-5 Back view of the device 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the "1-LINE" port 2. After you have connected the phone cord to the port labeled 1-LINE, run the fax test again to make sure it passes and the device is ready for faxing. 3. Try to send or receive a test fax. • Make sure you use the phone cord that came with the device. If you do not use the supplied phone cord to connect from the telephone wall jack to the device, you might not be able to send or receive faxes. After you plug in the phone cord that came with the device, run the fax test again. • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the device directly to the telephone wall jack. The "Using Correct Type of Phone Cord with Fax" test failed Solution: • Make sure you used the phone cord supplied in the box with the device to connect to the telephone wall jack. One end of the phone cord should be connected to the 132 Maintain and troubleshoot

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Figure 8-5 Back view of the device
1
Telephone wall jack
2
Use the phone cord supplied in the box with the device to connect to the "1-LINE" port
2.
After you have connected the phone cord to the port labeled 1-LINE, run the fax
test again to make sure it passes and the device is ready for faxing.
3.
Try to send or receive a test fax.
•
Make sure you use the phone cord that came with the device. If you do not use
the supplied phone cord to connect from the telephone wall jack to the device,
you might not be able to send or receive faxes. After you plug in the phone cord
that came with the device, run the fax test again.
•
If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the splitter
and connecting the device directly to the telephone wall jack.
The "Using Correct Type of Phone Cord with Fax" test failed
Solution:
•
Make sure you used the phone cord supplied in the box with the device to connect
to the telephone wall jack. One end of the phone cord should be connected to the
Chapter 8
132
Maintain and troubleshoot