Solve printing problems
..........................................................................................................
116
The device shuts down unexpectedly
...............................................................................
117
Error message appears on control-panel display
.............................................................
117
The device is not responding (nothing prints)
...................................................................
117
Device takes a long time to print
......................................................................................
118
Blank or partial page printed
.............................................................................................
118
Something on the page is missing or incorrect
.................................................................
118
Placement of the text or graphics is wrong
.......................................................................
119
Poor print quality and unexpected printouts
...........................................................................
119
Poor quality printouts
........................................................................................................
120
Meaningless characters print
............................................................................................
120
Ink is smearing
..................................................................................................................
121
Ink is not filling the text or graphics completely
................................................................
121
Output is faded or dull colored
..........................................................................................
121
Colors are printing as black and white
..............................................................................
122
Wrong colors are printing
.................................................................................................
122
Printout shows bleeding colors
.........................................................................................
122
Colors do not line up properly
...........................................................................................
122
Lines or dots are missing from text or graphics
................................................................
122
Solve paper-feed problems
....................................................................................................
123
Media is not supported for the printer or tray
....................................................................
123
Media is not picked up from the tray
.................................................................................
123
Media is not coming out correctly
.....................................................................................
123
Pages are skewing
...........................................................................................................
123
Multiple pages are being picked up
..................................................................................
123
Solve copy problems
..............................................................................................................
124
No copy came out
.............................................................................................................
124
Copies are blank
...............................................................................................................
124
Documents are missing or faded
......................................................................................
124
Size is reduced
.................................................................................................................
125
Copy quality is poor
..........................................................................................................
125
Copy defects are apparent
...............................................................................................
125
Error messages appear
....................................................................................................
126
Solve scan problems
..............................................................................................................
126
Scanner did nothing
..........................................................................................................
126
Scan takes too long
..........................................................................................................
126
Part of the document did not scan or text is missing
........................................................
127
Text cannot be edited
.......................................................................................................
127
Error messages appear
....................................................................................................
128
Scanned image quality is poor
.........................................................................................
128
Scan defects are apparent
...............................................................................................
129
Solve fax problems
.................................................................................................................
129
The fax test failed
.............................................................................................................
130
Troubleshoot installation issues
.............................................................................................
141
Hardware installation suggestions
....................................................................................
141
Software installation suggestions
.....................................................................................
142
Clear paper jams
....................................................................................................................
142
Avoid paper jams
....................................................................................................................
144
Contents
5