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HP Officejet J3500 User Guide - Page 154

HP support by phone, Phone support period, Telephone support numbers, Appendix B

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Appendix B • Valuable troubleshooting information for common problems • Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP All-in-One 3. Call HP support. Support options and availability vary by device, country/region, and language. HP support by phone This section contains the following topics: • Phone support period • Telephone support numbers • Placing a call • After the phone support period Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). For the most current list of telephone support numbers, go to www.hp.com/support. Telephone support numbers In many locations, HP provides toll free telephone support during the warranty period. However, some of the support numbers listed below may not be toll free. For the most current list of telephone support numbers, see www.hp.com/support. 150 Support and warranty

Section	Page
Contents	5
Get started	13
Find other resources for the product	13
Understand the device parts	14
Front view	14
Printing supplies area	15
Back view	15
Control panel buttons and lights	16
Connection information	17
Use the device	19
Use control panel menus	19
Control-panel message types	19
Status messages	20
Warning messages	20
Error messages	20
Critical error messages	20
Change device settings	20
Use the HP Solution Center (Windows)	21
Use the HP photo and imaging software	21
Text and symbols	22
Type numbers and text on the control-panel keypad	23
To enter text	23
To enter a space, pause, or symbol	23
To erase a letter, number, or symbol	23
Available symbols for dialing fax numbers	24
Load originals	24
Load an original in the automatic document feeder (ADF)	24
Select print media	25
Tips for selecting and using print media	25
Understand specifications for supported media	26
Understand supported sizes	26
Understand supported media types and weights	27
Set minimum margins	28
Load media	28
Load full-size paper	28
Load 10 x 15 cm (4 x 6 inch) photo paper	30
Load index cards	31
Load envelopes	32
Load other types of paper	32
Print on special and custom-sized media	33
Print on special or custom-sized media (Windows)	34
Print on special or custom-sized media (Mac OS)	34
Set up speed-dial entries	35
Set up fax numbers as speed-dial entries or groups	35
Set up speed-dial entries	35
Set up a speed-dial group	35
Print and view a list of speed-dial entries	36
View a list of speed-dial entries	36
Print	37
Change print settings	37
Change settings from an application for current jobs (Windows)	37
Change default settings for all future jobs (Windows)	37
Change settings (Mac OS)	38
Print on both sides (duplexing)	38
Guidelines for printing on both sides of a page	38
Perform duplexing	38
Cancel a print job	39
Copy	41
Make copies from the control panel	41
Change the copy settings	41
Set the number of copies	42
Set the copy paper size	42
Set the copy paper type	42
Change copy speed or quality	43
Resize an original to fit onto letter or A4 paper	44
Copy a legal-size document onto letter paper	44
Adjust the lightness and darkness of your copy	45
Enhance blurred areas of your copy	45
Enhance light areas of your copy	46
Cancel a copy job	46
Scan	47
Scan an original	47
Scan an original to a program on a computer	47
Scan from a TWAIN-compliant or a WIA-compliant program	48
Scan from a TWAIN-compliant program	48
Scan from a WIA-compliant program	48
Edit a scanned original	48
Edit a scanned photo or graphic	49
Edit a scanned document using optical character recognition (OCR) software	49
Change scan settings	49
Cancel a scan job	49
Fax	51
Send a fax	51
Send a basic fax	51
Send a fax manually from a phone	52
Send a fax using monitor dialing	53
Send a fax from memory	54
Schedule a fax to send later	54
Send a fax to multiple recipients	55
Send a fax to multiple recipients from the control panel	55
Send a fax to multiple recipients from the HP Photosmart Studio Software (Mac OS)	56
Send a color original or photo fax	57
Change the fax resolution and Lighter / Darker settings	57
Change the fax resolution	57
Change the Lighter / Darker setting	58
Set new default settings	59
Send a fax in Error Correction Mode	59
Receive a fax	59
Receive a fax manually	60
Set up backup fax reception	60
Reprint received faxes from memory	61
Poll to receive a fax	62
Forward faxes to another number	62
Set the paper size for received faxes	63
Set automatic reduction for incoming faxes	63
Block junk fax numbers	64
Set the junk fax mode	64
Add numbers to the junk fax list	64
Remove numbers from the junk fax list	65
Change fax settings	65
Configure the fax header	66
Set the answer mode (Auto answer)	66
Set the number of rings before answering	66
Change the answer ring pattern for distinctive ring	67
Set the fax error correction mode	67
Set the dial type	68
Set the redial options	68
Set the fax speed	68
Fax over the Internet	69
Test fax setup	69
Use reports	70
Print fax confirmation reports	70
Print fax error reports	71
Print and view the fax log	71
Cancel a fax	72
Configure and manage	73
Manage the device	73
Monitor the device	73
Administer the device	74
Use device management tools	74
Toolbox (Windows)	74
Open the Toolbox	75
Toolbox tabs	75
HP Printer Utility (Mac OS)	75
Open the HP Printer Utility	75
HP Printer Utility panels	76
Set up faxing for the device	76
Set up faxing (parallel phone systems)	77
Choose the correct fax setup for your home or office	77
Select your fax setup case	79
Case A: Separate fax line (no voice calls received)	80
Case B: Set up the device with DSL	81
Case C: Set up the device with a PBX phone system or an ISDN line	82
Case D: Fax with a distinctive ring service on the same line	83
Case E: Shared voice/fax line	84
Case F: Shared voice/fax line with voice mail	85
Case G: Fax line shared with computer modem (no voice calls received)	86
Case H: Shared voice/fax line with computer modem	88
Case I: Shared voice/fax line with answering machine	92
Case J: Shared voice/fax line with computer modem and answering machine	93
Case K: Shared voice/fax line with computer dial-up modem and voice mail	97
Serial-type fax setup	99
Configure the device (Windows)	100
Direct connection	100
Install the software before connecting the device (recommended)	100
Connect the device before installing the software	101
Share the device on a locally shared network	101
Configure the device (Mac OS)	102
Install the software for a direct connection	102
Share the device on a locally shared network	102
Uninstall and reinstall the software	103
Maintain and troubleshoot	107
Work with print cartridges	107
Supported print cartridges	107
Handle the print cartridges	108
Replace the print cartridges	108
Align the print cartridges	112
Clean the print cartridges	113
Clean the print cartridge contacts	114
Clean the area around the ink nozzles	116
Store print cartridges	117
Clean the device	118
Clean the glass strip	118
Clean the white strip	119
Clean the exterior	120
Troubleshooting tips and resources	120
Solve printing problems	120
The device shuts down unexpectedly	121
Error message appears on control-panel display	121
The device is not responding (nothing prints)	121
Device takes a long time to print	122
Blank or partial page printed	122
Something on the page is missing or incorrect	122
Placement of the text or graphics is wrong	123
Poor print quality and unexpected printouts	123
Poor quality printouts	124
Meaningless characters print	124
Ink is smearing	125
Ink is not filling the text or graphics completely	125
Output is faded or dull colored	125
Colors are printing as black and white	126
Wrong colors are printing	126
Printout shows bleeding colors	126
Colors do not line up properly	126
Lines or dots are missing from text or graphics	126
Solve paper-feed problems	127
Media is not supported for the printer or tray	127
Media is not picked up from the tray	127
Media is not coming out correctly	127
Pages are skewing	127
Multiple pages are being picked up	127
Solve copy problems	128
No copy came out	128
Copies are blank	128
Documents are missing or faded	128
Size is reduced	129
Copy quality is poor	129
Copy defects are apparent	129
Error messages appear	130
Solve scan problems	130
Scanner did nothing	130
Scan takes too long	130
Part of the document did not scan or text is missing	131
Text cannot be edited	131
Error messages appear	132
Scanned image quality is poor	132
Scan defects are apparent	133
Solve fax problems	133
The fax test failed	134
Troubleshoot installation issues	145
Hardware installation suggestions	145
Software installation suggestions	146
Clear paper jams	146
Avoid paper jams	148
HP supplies	149
Order printing supplies online	149
Supplies	149
Print cartridges	149
HP media	149
Support and warranty	151
Hewlett-Packard limited warranty statement	152
Obtain electronic support	153
Obtain HP telephone support	153
Before you call	153
Support process	153
HP support by phone	154
Phone support period	154
Telephone support numbers	154
Placing a call	156
After the phone support period	156
Additional warranty options	156
HP Quick Exchange Service (Japan)	156
Call HP Korea customer support	157
Prepare the device for shipment	157
Remove the print cartridges before shipment	157
Remove the control-panel faceplate	158
Pack the device	159
Device specifications	161
Physical specifications	161
Product features and capacities	161
Memory specifications	162
System requirements	162
Print specifications	163
Copy specifications	163
Fax specifications	163
Scan specifications	164
Environmental specifications	164
Electrical specifications	164
Acoustic emission specifications (noise levels per ISO 7779)	164
Regulatory information	167
FCC statement	168
Notice to users in Korea	168
VCCI (Class B) compliance statement for users in Japan	168
Notice to users in Japan about the power cord	169
RoHS notices (China only)	169
Noise emission statement for Germany	169
Notice to users of the U.S. telephone network: FCC requirements	170
Notice to users of the Canadian telephone network	171
Notice to users in the European Economic Area	172
Australia wired fax statement	172
Warning for Australia and New Zealand with phone handset	172
Regulatory model number	172
Declaration of conformity	173
Environmental product stewardship program	174
Paper use	174
Plastics	174
Material safety data sheets	174
Recycling program	174
HP inkjet supplies recycling program	174
Disposal of waste equipment by users in private households in the European Union	175
Energy consumption	176