Lexmark C782 Service Manual - Page 94

5061 Step 2 3 4 5 Actions and questions Disconnect the printer from any external connections. Turn the power off and remove any parallel, USB, or network connections. Turn the printer on. Does the 900 error display? Run the internal test pages. Print one of the internal test pages from the Utilities Menu. If the printer works correctly while disconnected, have the user or their network administrator verify that there are no jobs in the queue which may be causing the error. Does the error remain? Turn the printer off. Remove any options from the system board, such as additional memory, hard disk drives, or option cards. Does the 900 error persist when the printer is turned on? Restore factory defaults from the Configuration Menu. Warning: When factory defaults or restored, all menu items are returned to the factory default values except: • Display Language. • All settings in the Parallel Menu, Serial Menu, Network Menu, and USB Menu. All downloaded resources (fonts, macros, and symbol sets) in printer memory (RAM) are deleted. (Resources residing in flash memory or on the hard disk are unaffected.) Yes Go to step 4 Inform the user or network administrator of the issue. Go to step 5 Record the secondary error codes. With the 900 Service RIP Error displayed, press Menu ( ) and together Record the complete list by scrolling with the arrows ( or ). The code may be a very long string of characters and numbers, but is needed for analysis. Contact your next level of support. No Go to step 3 Go to step 4 Determine which option is causing the 900 error. Problem resolved 2-52 Service Manual