Lexmark C782 Service Manual - Page 95

5061 Intermittent 900.xx Service RIP Error codes It is important to determine under what circumstances the error occurs. Capturing the following information aids in categorizing the nature of the intermittent error. 1. Crash codes-With the 900 Service RIP Error displayed, press Menu ( ) and together. Record the complete secondary codes by scrolling with the arrows ( or ). The code may be a very long string of characters and numbers, but it is needed to analyze the problem. 2. Print history-Print the printer history by entering Diagnostics Mode and selecting Print History in the Development menu. 3. Code level-Obtain the code level for the RIP, network, and engine. All of these can be found on Print Menus page from the Utilities menu. 4. Type of connection being used to print-Record the type of connection. For example, direct USB or parallel, or network peer to peer, Ethernet, Token-Ring, or so on. 5. Software application-Does one particular application or print job sent to the printer produce this error? 6. Driver-What driver or driver level. With this information in hand, contact you next level of support. 900.xx Error Code displayed when the machine is connected to a network while still in Setup Required mode Step 1 Actions and questions Perform the following steps: 1. Power the printer off. 2. Disconnect the printer from the network. 3. Power the printer on, and complete the setup process. 4. When setup is complete, power off the printer and reconnect to the network. Is the same 900 Service Error displayed? Yes Contact your next level of support. No Problem resolved Diagnostic information 2-53