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Ricoh CL7200 Setup Guide - Page 589

Printer Does Not Print

UPC - 026649024115

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Troubleshooting Printer Does Not Print Possible cause Solutions Is the power on? Check the cable is securely plugged into the power outlet and the printer. Turn on the power. If the machine does not start up when the main power is switched on, check whether the earth leakage breaker has tripped. If it has, contact your sales or service representative. Do not reset the earth leakage breaker yourself. Does the Online indicator Press the {Online} key so the indicator lights. stay on? Does the Alert indicator stay red? Check the error message on the display and take the required action. Is paper loaded? Load paper into the paper tray or onto the bypass tray. See p.20 "Loading Paper". Can you print a configura- If you cannot print a configuration page, a printer malfunction is tion page? likely. You should contact your sales or service representative. See "Printing a Configuration Page", Software Guide. Is the interface cable connecting the printer to the computer connected securely? Connect the interface cable properly. If there are any connectors or screws, check they are fastened securely. Are you using the correct interface cable? The type of interface cable you should use depends on the computer. Be sure to use the correct one. If the cable is damaged or worn, replace it. Does the Data In indicator blink or light after the print job is started? If the Data In indicator does not blink or light, the printer has not received the print data. • If the printer is connected to the computer with the interface cable, make sure the printer port settings are correct. • If the printer is connected to the computer via the network, contact your network administrator. Is the Data In indicator blinking or lit after starting the print job? If not blinking or lit, the data is not being sent to the printer. ❖ If the printer is connected to the computer using the interface cable Check the port connection setting is correct. For details about checking the port connection, see p.110 "Checking the port connection". ❖ Network Connection Contact your network administrator. 108

Section	Page
Setup Guide	1
Trademarks	3
Safety Information	4
Positions of Warning and Caution Labels	9
ENERGY STAR Program	10
Manuals for This Printer	11
How to Read This Manual	12
Exterior: Front View	13
Exterior: Rear View	16
Inside	19
Control Panel	20
Where to Put the Printer	22
Checking the Contents of the Box	25
Unpacking	28
Installing the Toner Cartridge	36
Loading Paper	40
Turning the Power On	42
Selecting the Display Language	44
Test Printing	46
Available Options	48
Using the Screwdriver	54
Installing the Paper Feed Unit	55
Attaching Memory Unit Type C (SDRAM Module)	71
Attaching User Account Enhance Unit Type E	75
Attaching Printer Hard Disk Type 7100	79
Attaching Gigabit Ethernet Type 7300	84
Attaching IEEE 802.11b Interface Unit Type H	87
Attaching Bluetooth Interface Unit Type 3245	91
Attaching IEEE 1394 Interface Board Type B	94
Attaching IEEE 1284 Interface Board Type A	97
Attaching Camera direct print card Type 7300	99
Installing Duplex Unit Type 7100	104
Network Connection	115
USB Connection	118
Parallel Connection	121
IEEE 1394 Connection	122
Ethernet Configuration	123
IEEE 802.11b (Wireless LAN) Configuration	128
IEEE 1394 Configuration	134
Quick Install	138
Install the Operating Instructions	140
Software Guide	141
Manuals for This Printer	149
Quick Install	150
Confirming the Connection Method	152
Network Connection	152
Local Connection	154
Using the SmartDeviceMonitor for Client Port	156
Installing SmartDeviceMonitor for Client	156
Installing the PCL or RPCS Printer Driver (TCP/IP)	157
Installing the PCL or RPCS Printer Driver (IPP)	158
Installing the PostScript 3 Printer Driver (Windows 95/98/Me - TCP/ IP)	160
Installing the PostScript 3 Printer Driver (Windows 95/98/Me - IPP)	162
Installing the PostScript 3 Printer Driver (Windows 2000 - TCP/IP)	163
Installing the PostScript 3 Printer Driver (Windows 2000 - IPP)	165
Installing the PostScript 3 Printer Driver (Windows XP, Windows Server 2003 - TCP/ IP)	166
Installing the PostScript 3 Printer Driver (Windows XP, Windows Server 2003 - IPP)	167
Installing the PostScript 3 Printer Driver (Windows NT 4.0 - TCP/ IP)	169
Installing the PostScript 3 Printer Driver (Windows NT 4.0 - IPP)	170
Changing the Port Settings for SmartDeviceMonitor for Client	171
Using the Standard TCP/IP Port	173
Installing the PCL or RPCS Printer Driver	173
Installing the PostScript 3 Printer Driver (Windows 2000)	174
Installing the PostScript 3 Printer Driver (Windows XP, Windows Server 2003)	175
Using the LPR Port	178
Installing the PCL or RPCS Printer Driver	178
Installing the PostScript 3 Printer Driver (Windows 2000)	179
Installing the PostScript 3 Printer Driver (Windows XP, Windows Server 2003)	180
Installing the PostScript 3 Printer Driver (Windows NT 4.0)	181
Using as the Windows Network Printer	183
Installing the PCL or RPCS Printer Driver	183
Installing the PostScript 3 Printer Driver (Windows 95/98/Me)	184
Installing the PostScript 3 Printer Driver (Windows 2000)	185
Installing the PostScript 3 Printer Driver (Windows XP, Windows Server 2003)	186
Installing the PostScript 3 Printer Driver (Windows NT 4.0)	188
Using as the NetWare Print Server/Remote Printer	190
When using the PostScript 3 Printer Driver	191
Form Feed	192
Banner Page	192
Printing after Resetting the Printer	192
Installing the Printer Driver Using USB	193
Windows 98 SE/Me - USB	193
Windows 2000 - USB	195
Windows XP, Windows Server 2003 - USB	196
Troubleshooting USB	197
Printing with Parallel Connection	199
Installing the PCL or RPCS Printer Driver	199
Installing the PostScript 3 Printer Driver (Windows 95/98/Me)	200
Installing the PostScript 3 Printer Driver (Windows 2000)	201
Installing the PostScript 3 Printer Driver (Windows XP, Windows Server 2003)	202
Installing the PostScript 3 Printer Driver (Windows NT 4.0)	203
Installing the Printer Driver Using IEEE 1394 ( SCSI print)	204
Windows 2000	204
Windows XP, Windows Server 2003	206
Printing with Bluetooth Connection	208
Supported Profiles	208
Printing with Bluetooth Connection	208
If a Message Appears during Installation	211
Making Option Settings for the Printer	212
Conditions for Bidirectional Communication	212
If Bidirectional Communication is Disabled	213
PCL - Accessing the Printer Properties	215
Windows 95/98/Me - Accessing the Printer Properties	215
Windows 2000 - Accessing the Printer Properties	216
Windows XP, Windows Server 2003 - Accessing the Printer Properties	218
Windows NT 4.0 - Accessing the Printer Properties	219
RPCS - Accessing the Printer Properties	222
Windows 95/98/Me - Accessing the Printer Properties	222
Windows 2000 - Accessing the Printer Properties	223
Windows XP, Windows Server 2003 - Accessing the Printer Properties	225
Windows NT 4.0 - Accessing the Printer Properties	227
PostScript 3 - Setting Up for Printing	230
Windows 95/98/Me - Accessing the Printer Properties	230
Windows 2000 - Accessing the Printer Properties	231
Windows XP, Windows Server 2003 - Accessing the Printer Properties	233
Windows NT 4.0 - Accessing the Printer Properties	234
Mac OS - Setting Up for Printing	236
Printing a PDF File Directly	238
Using DeskTopBinder Lite	238
Installing DeskTopBinder Lite	238
PDF Direct Printing	239
Printing PDF Password-Protected Documents	240
Using Commands	242
Unauthorized Copy Control	243
Data security for copying]	243
Using	245
Mask type]	245
Important Notice	246
Sample Print	247
Printing the First Set	247
Printing the Remaining Sets	248
Deleting a Sample Print File	249
Checking the Error Log	250
Locked Print	252
Sending Print Job to the Printer	252
Entering a Password	253
Deleting a Locked Print File	254
Checking the Error Log	256
Hold Print	257
Hold Print Job to the Printer	257
Print Using the Control Panel	258
Deleting a Hold Print File	259
Checking the Error Log	260
Stored Print	262
Stored Print Job to the Printer	263
Print Using the Control Panel	263
Deleting a Stored Print File	264
Checking the Error Log	265
Form Feed	267
Canceling a Print Job	268
Windows - Canceling a Print Job	268
Mac OS - Canceling a Print Job	269
Caution During Printing	271
Staple and Punch Position	271
Punching	273
Collate	275
Spool Printing	275
Cover	277
Slip Sheets	278
Memory Capacity and Paper Size	278
What is PictBridge?	281
PictBridge Printing	282
What Can Be Done on This Machine	283
Index Printing	283
Trimming	284
Date and File Name Printing	284
Paper Size	285
Image Print Size	286
Print Number of Pages	287
Printing Quality	288
Color Matching	288
Form Printing	288
Camera Memo Printing	289
Exiting PictBridge	290
Troubleshooting	291
Other Reference Information	292
Menu Chart	293
Paper Input Menu	298
Changing the paper input menu	298
Paper Input menu parameters	299
List/Test Print Menu	301
Printing a Configuration Page	301
Interpreting the configuration page	301
List/Test menu parameters	303
Maintenance Menu	305
Changing the maintenance menu	305
Maintenance menu parameters	307
System Menu	311
Changing the system menu	311
System menu parameters	311
Host Interface Menu	319
Changing the Host Interface menu	319
Host Interface menu parameters	319
PCL Menu	326
Changing the PCL menu	326
PCL Menu parameters	326
PS Menu	329
Changing the PS menu	329
PS Menu parameters	329
PDF Menu	331
Changing the PDF menu	331
PDF Menu parameters	331
Language Menu	333
Changing the language menu	333
Language menu parameters	333
Using Web Image Monitor	334
Displaying Top Page	335
About Menu and Mode	336
Access in the Administrator Mode	337
Displaying Web Image Monitor Help	337
Using SmartDeviceMonitor for Admin	339
Installing SmartDeviceMonitor for Admin	340
Changing the Network Interface Board Configuration	341
Locking the Menus on the Printer's Control Panel	341
Changing the Paper Type	342
Managing User Information	343
Configuring the Energy Saver Mode	346
Setting a Password	346
Checking the Printer Status	347
Changing Names and Comments	347
Using SmartDeviceMonitor for Client	349
Monitoring Printers	349
Checking the Printer Status	349
When Using IPP with SmartDeviceMonitor for Client	350
Printer Status Notification by E-Mail	351
Auto E-mail Notification	352
On-demand E-mail Notification	353
E-Mail authentication	353
On-demand E-mail Notification	354
Remote Maintenance by telnet	357
Using telnet	357
access	358
appletalk	358
autonet	359
btconfig	359
devicename	360
dhcp	360
diprint	361
dns	362
domainname	364
help	365
hostname	365
ifconfig	365
info	367
ipp	367
netware	368
passwd	369
prnlog	370
rendezvous	370
route	372
set	373
show	375
slp	375
smb	375
snmp	376
sntp	379
spoolsw	380
sprint	381
ssdp	381
status	381
syslog	381
upnp	382
web	382
wiconfig	383
wins	385
SNMP	387
Getting Printer Information over the Network	388
Current Printer Status	388
Printer configuration	394
Understanding the Displayed Information	396
Print Job Information	396
Print Log Information	396
Configuring the Network Interface Board	397
Message List	403
System Log Information	403
Preparing Printer Server	409
Printing notification via SmartDeviceMonitor for Client	409
Using NetWare	411
Setting Up as a Print Server (NetWare 3.x)	411
Setting Up as a Print Server (NetWare 4.x, 5/5.1, 6/6.5)	413
Using Pure IP in the NetWare 5/5.1 or 6/6.5 Environment	415
Setting Up as a Remote Printer (NetWare 3.x)	418
Setting Up as a Remote Printer (NetWare 4.x, 5/5.1, 6/6.5)	421
Printing Files Directly from Windows	425
Setup	425
Using a Host Name Instead of an IP Address	425
Printing Commands	427
Mac OS	430
Installing the PostScript 3 Printer Driver and PPD File	430
Setting Up PPD Files	431
Creating a Desktop Printer Icon	431
Setting Up Options	432
Installing the ColorSync Profiles	432
Installing Adobe Type Manager	433
Installing Screen fonts	434
Changing to EtherTalk	434
Mac OS X	436
Installing the PPD Files	436
Setting Up the PPD File	436
Setting Up Options	437
Using USB Interface	437
Using Rendezvous	437
Changing to EtherTalk	438
Configuring the Printer	439
Using PostScript 3	440
Job Type	440
Duplex Printing	442
Color Mode	443
Gradation	443
Color Profile	443
Color Setting	444
CMYK Simulation Profile	445
Dithering	445
Gray Reproduction	445
Color Matching	445
Printer Utility for Mac	446
Installing Printer Utility for Mac	446
Starting Printer Utility for Mac	447
Printer Utility for Mac Functions	447
Software and Utilities Included on the CDROM	454
Printer Drivers for This Printer	454
SmartDeviceMonitor for Admin	455
SmartDeviceMonitor for Client	456
Cautions to Take When Using in a network	459
Connecting a Dial-up Router to a Network	459
Using DHCP	459
Configuring the WINS Server	461
Using the Dynamic DNS Function	463
Configuring SSL Encryption	465
SSL (Secure Sockets Layer) Encryption	465
User Settings for SSL (Secure Sockets Layer)	469
Installing the Certificate Using SmartDeviceMonitor for Client	470
Installing Font Manager 2000	472
Using Adobe PageMaker Version 6.0, 6.5, or 7.0	473
When Using Windows Terminal Service/ MetaFrame	474
Operating Environment	474
Supported Printer Drivers	474
Limitations	474
Cautions When Using Bluetooth Interface Unit	477
Information about Installed Applications	478
expat	478
JPEG LIBRARY	478
NetBSD	478
Samba(Ver 2.2.2-1.1)	480
RSA BSAFE	481
Maintenance Guide	482
Trademarks	485
How to Read This Manual	486
Paper and Other Media Supported by This Printer	487
Paper Recommendations	494
Loading Paper	494
Storing Paper	494
Types of Paper and Other Media	494
Paper not supported by this printer	498
Print Area	499
Loading Paper	501
Loading Paper in Tray 1/2 and the optional paper feed unit	501
Loading Paper in the Bypass Tray	509
Switching between Paper Trays	515
Using the Screwdriver	517
Detaching and Reattaching the Options	518
Detaching the SR960 (2 Tray Finisher)	518
Detaching the SR950 (Booklet Finisher)	519
Opening and Closing the Duplex Reversal Unit	519
Replacing the Toner Cartridge	521
Replacing the Photoconductor Unit	526
Replacing the Development Unit	533
Replacing the Fusing Unit	539
Replacing the Dustproof Filter	543
Replacing the Waste Toner Bottle	546
Replacing the Paper Feed Roller	549
Cautions to Take When Cleaning	553
Cleaning the Registration Roller	554
Cleaning the DustProof Glass	556
Checking the Earth Leakage Breaker	558
Adjusting the Color Registration	560
Auto Adjust	560
Adjusting the Fuser for Thick Paper	561
Test Sheet Samples	564
Correcting the Color Gradation	565
Set the Gradation Correction Value	565
Viewing the Color Calibration Sample Sheet and Gradation Correction Sheet	569
Resetting the gradation correction values to the initial values	570
Adjusting Image Density	573
Adjusting Tray Registration	575
Error & Status Messages on the Control Panel	578
Printer Does Not Print	589
Checking the port connection	591
Other Printing Problems	594
Additional Troubleshooting	602
Removing Jammed Staples	604
SR960 (2 Tray Finisher)	604
SR950 (Booklet Finisher)	606
Adding Staples	609
SR960 (2 Tray Finisher)	609
SR950 (Booklet Finisher)	612
Removing Punch-hole Chips	615
SR960 (2 Tray Finisher)	615
SR950 (Booklet Finisher)	616
Removing Misfed Paper	618
When “Remove Misfeed A:Internal Path” Appears	619
When “Remove Misfeed B:Fusing Unit” Appears	620
When “Remove Misfeed R:Finisher” Appears	623
When “Remove Misfeed R1” Appears	627
When “Remove Misfeed R2-4” Appears	629
When “Remove Misfeed Y:Paper Tray” Appears	631
When “Remove Misfeed Z1:Duplex Unit” Appears	632
When “Remove Misfeed Z2:Dup.Feed Unit” Appears	634
When the Front Cover Does Not Close	638
Moving and Transporting the Printer	640
Moving the Printer	640
Consumables	642
Toner Cartridge	642
Staple Cartridge	642
Other consumables	643
Specifications	644
Mainframe	644
Options	647

Match case Limit results 1 per page

Troubleshooting

108

Printer Does Not Print

Possible cause

Solutions

Is the power on?

Check the cable is securely plugged into the power outlet and the

printer.

Turn on the power.

If the machine does not start up when the main power is switched

on, check whether the earth leakage breaker has tripped. If it has,

contact your sales or service representative. Do not reset the earth

leakage breaker yourself.

Does the

Online

indicator

stay on?

Press the

{

Online

}

key so the indicator lights.

Does the

Alert

indicator

stay red?

Check the error message on the display and take the required ac-

tion.

Is paper loaded?

Load paper into the paper tray or onto the bypass tray.

See

p.20 “

Loading Paper

”

Can you print a configura-

tion page?

If you cannot print a configuration page, a printer malfunction is

likely. You should contact your sales or service representative.

See “Printing a Configuration Page”, Software Guide.

Is the interface cable con-

necting the printer to the

computer connected se-

curely?

Connect the interface cable properly. If there are any connectors

or screws, check they are fastened securely.

Are you using the correct

interface cable?

The type of interface cable you should use depends on the com-

puter. Be sure to use the correct one.

If the cable is damaged or worn, replace it.

Does the

Data In

indicator

blink or light after the print

job is started?

If the

Data In

indicator does not blink or light, the printer has not

received the print data.

•

If the printer is connected to the computer with the interface ca-

ble, make sure the printer port settings are correct.

•

If the printer is connected to the computer via the network, con-

tact your network administrator.

Is the

Data In

indicator

blinking or lit after starting

the print job?

If not blinking or lit, the data is not being sent to the printer.

❖

If the printer is connected to the computer using the in-

terface cable

Check the port connection setting is correct. For details about

checking the port connection, see

p.110 “

Checking the port

connection

”

❖

Network Connection

Contact your network administrator.