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Ricoh CL7200 Setup Guide - Page 603

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Troubleshooting Problems Solutions Error notification e-mail was received, but no error-solved email is received. Check that e-mail is set to be sent using Web Image Monitor's [Notification] when an error is fixed. You must click the [Edit] button of [Detailed Settings of Each Item] in [Notification], and set [Notify when error:] to [Occurs & Fixed] on the displayed page. For details about the settings, see Web Image Monitor Help. Alert Resolving is set for send- If the power of the printer is turned off after an Alert occurs ing e-mail, but no error-solved e- and the Alert is resolved during the time the power is off, no mail is sent. error-solved e-mail is sent. Alert Occurrence and Alert Resolving are set for sending email, but while no error notification e-mail is received, errorsolved e-mail is received. Alert-notification e-mail is not sent if the problem is resolved before sending. However, an error solved e-mail is sent. The error-notification timing was changed, but no error notification e-mail was received for that timing. If an error-notification e-mail is sent before the error-notification timing is changed, another error-notification e-mail for that error will not be sent for the new timing. When no date information is in- Make the setting for obtaining time information from the cluded in sent e-mail, the mail SNTP server. server has a malfunction. For details about the settings, see Web Image Monitor Help. Printing using Bluetooth is slow. When using the Bluetooth interface unit, do the following: • Transmit fewer print jobs. • Make sure no IEEE 802.11b (wireless LAN) or other Bluetooth devices are in use. ❒ Interference may occur with the IEEE 802.11b interface unit. Such interference may affect the transmission speed and other functions. • Transmissions between the computer and the printer can be blocked by obstructions. Move the printer or computer if necessary. ❒ When you use a Bluetooth connection, print jobs are transmitted relatively slowly. Although the duplex unit is installed, the paper is printed on one side only. Restart the printer by turning it off and back on. If the problem persists, contact your sales or service representative. If the machine is still not operating satisfactorily, contact your sales or service representative. Consult with the store where the printer was purchased for information about the location of sales or service representatives. 122

Section	Page
Setup Guide	1
Trademarks	3
Safety Information	4
Positions of Warning and Caution Labels	9
ENERGY STAR Program	10
Manuals for This Printer	11
How to Read This Manual	12
Exterior: Front View	13
Exterior: Rear View	16
Inside	19
Control Panel	20
Where to Put the Printer	22
Checking the Contents of the Box	25
Unpacking	28
Installing the Toner Cartridge	36
Loading Paper	40
Turning the Power On	42
Selecting the Display Language	44
Test Printing	46
Available Options	48
Using the Screwdriver	54
Installing the Paper Feed Unit	55
Attaching Memory Unit Type C (SDRAM Module)	71
Attaching User Account Enhance Unit Type E	75
Attaching Printer Hard Disk Type 7100	79
Attaching Gigabit Ethernet Type 7300	84
Attaching IEEE 802.11b Interface Unit Type H	87
Attaching Bluetooth Interface Unit Type 3245	91
Attaching IEEE 1394 Interface Board Type B	94
Attaching IEEE 1284 Interface Board Type A	97
Attaching Camera direct print card Type 7300	99
Installing Duplex Unit Type 7100	104
Network Connection	115
USB Connection	118
Parallel Connection	121
IEEE 1394 Connection	122
Ethernet Configuration	123
IEEE 802.11b (Wireless LAN) Configuration	128
IEEE 1394 Configuration	134
Quick Install	138
Install the Operating Instructions	140
Software Guide	141
Manuals for This Printer	149
Quick Install	150
Confirming the Connection Method	152
Network Connection	152
Local Connection	154
Using the SmartDeviceMonitor for Client Port	156
Installing SmartDeviceMonitor for Client	156
Installing the PCL or RPCS Printer Driver (TCP/IP)	157
Installing the PCL or RPCS Printer Driver (IPP)	158
Installing the PostScript 3 Printer Driver (Windows 95/98/Me - TCP/ IP)	160
Installing the PostScript 3 Printer Driver (Windows 95/98/Me - IPP)	162
Installing the PostScript 3 Printer Driver (Windows 2000 - TCP/IP)	163
Installing the PostScript 3 Printer Driver (Windows 2000 - IPP)	165
Installing the PostScript 3 Printer Driver (Windows XP, Windows Server 2003 - TCP/ IP)	166
Installing the PostScript 3 Printer Driver (Windows XP, Windows Server 2003 - IPP)	167
Installing the PostScript 3 Printer Driver (Windows NT 4.0 - TCP/ IP)	169
Installing the PostScript 3 Printer Driver (Windows NT 4.0 - IPP)	170
Changing the Port Settings for SmartDeviceMonitor for Client	171
Using the Standard TCP/IP Port	173
Installing the PCL or RPCS Printer Driver	173
Installing the PostScript 3 Printer Driver (Windows 2000)	174
Installing the PostScript 3 Printer Driver (Windows XP, Windows Server 2003)	175
Using the LPR Port	178
Installing the PCL or RPCS Printer Driver	178
Installing the PostScript 3 Printer Driver (Windows 2000)	179
Installing the PostScript 3 Printer Driver (Windows XP, Windows Server 2003)	180
Installing the PostScript 3 Printer Driver (Windows NT 4.0)	181
Using as the Windows Network Printer	183
Installing the PCL or RPCS Printer Driver	183
Installing the PostScript 3 Printer Driver (Windows 95/98/Me)	184
Installing the PostScript 3 Printer Driver (Windows 2000)	185
Installing the PostScript 3 Printer Driver (Windows XP, Windows Server 2003)	186
Installing the PostScript 3 Printer Driver (Windows NT 4.0)	188
Using as the NetWare Print Server/Remote Printer	190
When using the PostScript 3 Printer Driver	191
Form Feed	192
Banner Page	192
Printing after Resetting the Printer	192
Installing the Printer Driver Using USB	193
Windows 98 SE/Me - USB	193
Windows 2000 - USB	195
Windows XP, Windows Server 2003 - USB	196
Troubleshooting USB	197
Printing with Parallel Connection	199
Installing the PCL or RPCS Printer Driver	199
Installing the PostScript 3 Printer Driver (Windows 95/98/Me)	200
Installing the PostScript 3 Printer Driver (Windows 2000)	201
Installing the PostScript 3 Printer Driver (Windows XP, Windows Server 2003)	202
Installing the PostScript 3 Printer Driver (Windows NT 4.0)	203
Installing the Printer Driver Using IEEE 1394 ( SCSI print)	204
Windows 2000	204
Windows XP, Windows Server 2003	206
Printing with Bluetooth Connection	208
Supported Profiles	208
Printing with Bluetooth Connection	208
If a Message Appears during Installation	211
Making Option Settings for the Printer	212
Conditions for Bidirectional Communication	212
If Bidirectional Communication is Disabled	213
PCL - Accessing the Printer Properties	215
Windows 95/98/Me - Accessing the Printer Properties	215
Windows 2000 - Accessing the Printer Properties	216
Windows XP, Windows Server 2003 - Accessing the Printer Properties	218
Windows NT 4.0 - Accessing the Printer Properties	219
RPCS - Accessing the Printer Properties	222
Windows 95/98/Me - Accessing the Printer Properties	222
Windows 2000 - Accessing the Printer Properties	223
Windows XP, Windows Server 2003 - Accessing the Printer Properties	225
Windows NT 4.0 - Accessing the Printer Properties	227
PostScript 3 - Setting Up for Printing	230
Windows 95/98/Me - Accessing the Printer Properties	230
Windows 2000 - Accessing the Printer Properties	231
Windows XP, Windows Server 2003 - Accessing the Printer Properties	233
Windows NT 4.0 - Accessing the Printer Properties	234
Mac OS - Setting Up for Printing	236
Printing a PDF File Directly	238
Using DeskTopBinder Lite	238
Installing DeskTopBinder Lite	238
PDF Direct Printing	239
Printing PDF Password-Protected Documents	240
Using Commands	242
Unauthorized Copy Control	243
Data security for copying]	243
Using	245
Mask type]	245
Important Notice	246
Sample Print	247
Printing the First Set	247
Printing the Remaining Sets	248
Deleting a Sample Print File	249
Checking the Error Log	250
Locked Print	252
Sending Print Job to the Printer	252
Entering a Password	253
Deleting a Locked Print File	254
Checking the Error Log	256
Hold Print	257
Hold Print Job to the Printer	257
Print Using the Control Panel	258
Deleting a Hold Print File	259
Checking the Error Log	260
Stored Print	262
Stored Print Job to the Printer	263
Print Using the Control Panel	263
Deleting a Stored Print File	264
Checking the Error Log	265
Form Feed	267
Canceling a Print Job	268
Windows - Canceling a Print Job	268
Mac OS - Canceling a Print Job	269
Caution During Printing	271
Staple and Punch Position	271
Punching	273
Collate	275
Spool Printing	275
Cover	277
Slip Sheets	278
Memory Capacity and Paper Size	278
What is PictBridge?	281
PictBridge Printing	282
What Can Be Done on This Machine	283
Index Printing	283
Trimming	284
Date and File Name Printing	284
Paper Size	285
Image Print Size	286
Print Number of Pages	287
Printing Quality	288
Color Matching	288
Form Printing	288
Camera Memo Printing	289
Exiting PictBridge	290
Troubleshooting	291
Other Reference Information	292
Menu Chart	293
Paper Input Menu	298
Changing the paper input menu	298
Paper Input menu parameters	299
List/Test Print Menu	301
Printing a Configuration Page	301
Interpreting the configuration page	301
List/Test menu parameters	303
Maintenance Menu	305
Changing the maintenance menu	305
Maintenance menu parameters	307
System Menu	311
Changing the system menu	311
System menu parameters	311
Host Interface Menu	319
Changing the Host Interface menu	319
Host Interface menu parameters	319
PCL Menu	326
Changing the PCL menu	326
PCL Menu parameters	326
PS Menu	329
Changing the PS menu	329
PS Menu parameters	329
PDF Menu	331
Changing the PDF menu	331
PDF Menu parameters	331
Language Menu	333
Changing the language menu	333
Language menu parameters	333
Using Web Image Monitor	334
Displaying Top Page	335
About Menu and Mode	336
Access in the Administrator Mode	337
Displaying Web Image Monitor Help	337
Using SmartDeviceMonitor for Admin	339
Installing SmartDeviceMonitor for Admin	340
Changing the Network Interface Board Configuration	341
Locking the Menus on the Printer's Control Panel	341
Changing the Paper Type	342
Managing User Information	343
Configuring the Energy Saver Mode	346
Setting a Password	346
Checking the Printer Status	347
Changing Names and Comments	347
Using SmartDeviceMonitor for Client	349
Monitoring Printers	349
Checking the Printer Status	349
When Using IPP with SmartDeviceMonitor for Client	350
Printer Status Notification by E-Mail	351
Auto E-mail Notification	352
On-demand E-mail Notification	353
E-Mail authentication	353
On-demand E-mail Notification	354
Remote Maintenance by telnet	357
Using telnet	357
access	358
appletalk	358
autonet	359
btconfig	359
devicename	360
dhcp	360
diprint	361
dns	362
domainname	364
help	365
hostname	365
ifconfig	365
info	367
ipp	367
netware	368
passwd	369
prnlog	370
rendezvous	370
route	372
set	373
show	375
slp	375
smb	375
snmp	376
sntp	379
spoolsw	380
sprint	381
ssdp	381
status	381
syslog	381
upnp	382
web	382
wiconfig	383
wins	385
SNMP	387
Getting Printer Information over the Network	388
Current Printer Status	388
Printer configuration	394
Understanding the Displayed Information	396
Print Job Information	396
Print Log Information	396
Configuring the Network Interface Board	397
Message List	403
System Log Information	403
Preparing Printer Server	409
Printing notification via SmartDeviceMonitor for Client	409
Using NetWare	411
Setting Up as a Print Server (NetWare 3.x)	411
Setting Up as a Print Server (NetWare 4.x, 5/5.1, 6/6.5)	413
Using Pure IP in the NetWare 5/5.1 or 6/6.5 Environment	415
Setting Up as a Remote Printer (NetWare 3.x)	418
Setting Up as a Remote Printer (NetWare 4.x, 5/5.1, 6/6.5)	421
Printing Files Directly from Windows	425
Setup	425
Using a Host Name Instead of an IP Address	425
Printing Commands	427
Mac OS	430
Installing the PostScript 3 Printer Driver and PPD File	430
Setting Up PPD Files	431
Creating a Desktop Printer Icon	431
Setting Up Options	432
Installing the ColorSync Profiles	432
Installing Adobe Type Manager	433
Installing Screen fonts	434
Changing to EtherTalk	434
Mac OS X	436
Installing the PPD Files	436
Setting Up the PPD File	436
Setting Up Options	437
Using USB Interface	437
Using Rendezvous	437
Changing to EtherTalk	438
Configuring the Printer	439
Using PostScript 3	440
Job Type	440
Duplex Printing	442
Color Mode	443
Gradation	443
Color Profile	443
Color Setting	444
CMYK Simulation Profile	445
Dithering	445
Gray Reproduction	445
Color Matching	445
Printer Utility for Mac	446
Installing Printer Utility for Mac	446
Starting Printer Utility for Mac	447
Printer Utility for Mac Functions	447
Software and Utilities Included on the CDROM	454
Printer Drivers for This Printer	454
SmartDeviceMonitor for Admin	455
SmartDeviceMonitor for Client	456
Cautions to Take When Using in a network	459
Connecting a Dial-up Router to a Network	459
Using DHCP	459
Configuring the WINS Server	461
Using the Dynamic DNS Function	463
Configuring SSL Encryption	465
SSL (Secure Sockets Layer) Encryption	465
User Settings for SSL (Secure Sockets Layer)	469
Installing the Certificate Using SmartDeviceMonitor for Client	470
Installing Font Manager 2000	472
Using Adobe PageMaker Version 6.0, 6.5, or 7.0	473
When Using Windows Terminal Service/ MetaFrame	474
Operating Environment	474
Supported Printer Drivers	474
Limitations	474
Cautions When Using Bluetooth Interface Unit	477
Information about Installed Applications	478
expat	478
JPEG LIBRARY	478
NetBSD	478
Samba(Ver 2.2.2-1.1)	480
RSA BSAFE	481
Maintenance Guide	482
Trademarks	485
How to Read This Manual	486
Paper and Other Media Supported by This Printer	487
Paper Recommendations	494
Loading Paper	494
Storing Paper	494
Types of Paper and Other Media	494
Paper not supported by this printer	498
Print Area	499
Loading Paper	501
Loading Paper in Tray 1/2 and the optional paper feed unit	501
Loading Paper in the Bypass Tray	509
Switching between Paper Trays	515
Using the Screwdriver	517
Detaching and Reattaching the Options	518
Detaching the SR960 (2 Tray Finisher)	518
Detaching the SR950 (Booklet Finisher)	519
Opening and Closing the Duplex Reversal Unit	519
Replacing the Toner Cartridge	521
Replacing the Photoconductor Unit	526
Replacing the Development Unit	533
Replacing the Fusing Unit	539
Replacing the Dustproof Filter	543
Replacing the Waste Toner Bottle	546
Replacing the Paper Feed Roller	549
Cautions to Take When Cleaning	553
Cleaning the Registration Roller	554
Cleaning the DustProof Glass	556
Checking the Earth Leakage Breaker	558
Adjusting the Color Registration	560
Auto Adjust	560
Adjusting the Fuser for Thick Paper	561
Test Sheet Samples	564
Correcting the Color Gradation	565
Set the Gradation Correction Value	565
Viewing the Color Calibration Sample Sheet and Gradation Correction Sheet	569
Resetting the gradation correction values to the initial values	570
Adjusting Image Density	573
Adjusting Tray Registration	575
Error & Status Messages on the Control Panel	578
Printer Does Not Print	589
Checking the port connection	591
Other Printing Problems	594
Additional Troubleshooting	602
Removing Jammed Staples	604
SR960 (2 Tray Finisher)	604
SR950 (Booklet Finisher)	606
Adding Staples	609
SR960 (2 Tray Finisher)	609
SR950 (Booklet Finisher)	612
Removing Punch-hole Chips	615
SR960 (2 Tray Finisher)	615
SR950 (Booklet Finisher)	616
Removing Misfed Paper	618
When “Remove Misfeed A:Internal Path” Appears	619
When “Remove Misfeed B:Fusing Unit” Appears	620
When “Remove Misfeed R:Finisher” Appears	623
When “Remove Misfeed R1” Appears	627
When “Remove Misfeed R2-4” Appears	629
When “Remove Misfeed Y:Paper Tray” Appears	631
When “Remove Misfeed Z1:Duplex Unit” Appears	632
When “Remove Misfeed Z2:Dup.Feed Unit” Appears	634
When the Front Cover Does Not Close	638
Moving and Transporting the Printer	640
Moving the Printer	640
Consumables	642
Toner Cartridge	642
Staple Cartridge	642
Other consumables	643
Specifications	644
Mainframe	644
Options	647

Match case Limit results 1 per page

Troubleshooting

122

If the machine is still not operating satisfactorily, contact your sales or service

representative. Consult with the store where the printer was purchased for infor-

mation about the location of sales or service representatives.

Error notification e-mail was re-

ceived, but no error-solved e-

mail is received.

Check that e-mail is set to be sent using Web Image Moni-

tor's

[

Notification

]

when an error is fixed. You must click the

[

Edit

]

button of

[

Detailed Settings of Each Item

]

[

Notification

]

and set

[

Notify when error:

]

[

Occurs & Fixed

]

on the displayed

page.

For details about the settings, see Web Image Monitor

Help.

Alert Resolving is set for send-

ing e-mail, but no error-solved e-

mail is sent.

If the power of the printer is turned off after an Alert occurs

and the Alert is resolved during the time the power is off, no

error-solved e-mail is sent.

Alert Occurrence and Alert Re-

solving are set for sending e-

mail, but while no error notifica-

tion e-mail is received, error-

solved e-mail is received.

Alert-notification e-mail is not sent if the problem is resolved

before sending. However, an error solved e-mail is sent.

The error-notification timing was

changed, but no error notifica-

tion e-mail was received for that

timing.

If an error-notification e-mail is sent before the error-notifica-

tion timing is changed, another error-notification e-mail for

that error will not be sent for the new timing.

When no date information is in-

cluded in sent e-mail, the mail

server has a malfunction.

Make the setting for obtaining time information from the

SNTP server.

For details about the settings, see Web Image Monitor Help.

Printing using Bluetooth is slow.

When using the Bluetooth interface unit, do the following:

•

Transmit fewer print jobs.

•

Make sure no IEEE 802.11b (wireless LAN) or other Blue-

tooth devices are in use.

❒

Interference may occur with the IEEE 802.11b inter-

face unit. Such interference may affect the transmis-

sion speed and other functions.

•

Transmissions between the computer and the printer can

be blocked by obstructions. Move the printer or computer

if necessary.

❒

When you use a Bluetooth connection, print jobs are

transmitted relatively slowly.

Although the duplex unit is in-

stalled, the paper is printed on

one side only.

Restart the printer by turning it off and back on. If the problem

persists, contact your sales or service representative.

Problems

Solutions