Dell PowerConnect J-8216 Hardware Guide - Page 201

Automated Order-Status Service, Support Service, Dell Enterprise Training and Certification

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Chapter 15: Getting Help Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to http://www.support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call for your region, see "Contacting Dell" on page 187. Support Service Dell's support service is available 24 hours a day, 7 days a week, to answer your questions about Dell hardware. Our support staff use computer-based diagnostics to provide fast, accurate answers. To contact Dell's support service, see "Before You Call" on page 186 and then see the contact information for your region. Dell Enterprise Training and Certification Dell Enterprise Training and Certification is available; see http://www.dell.com/training for more information. This service may not be offered in all locations. Problems With Your Order If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call for your region, see "Contacting Dell" on page 187. Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at http://www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see "Contacting Dell" on page 187. Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows: 1. Call Dell to obtain a Return Material Authorization (RMA) Number, and write it clearly and prominently on the outside of the box. For the telephone number to call for your region, see "Contacting Dell" on page 187. 2. Include a copy of the invoice and a letter describing the reason for the return. 3. Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on page 186), indicating the tests that you have run and any error messages reported by the Dell Diagnostics. 4. Include any accessories that belong with the item(s) being returned (such as power cables and guides) if the return is for credit. 5. Pack the equipment to be returned in the original (or equivalent) packing materials. See "Packing a J-EX8216 Switch or Component for Shipping" on page 193. 185

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Automated Order-Status Service
To check on the status of any Dell products that you have ordered, you can go to
, or you can call the automated order-status service. A
recording prompts you for the information needed to locate and report on your order. For
the telephone number to call for your region, see “Contacting Dell” on page 187.
Support Service
Dell's support service is available 24 hours a day, 7 days a week, to answer your questions
about Dell hardware. Our support staff use computer-based diagnostics to provide fast,
accurate answers. To contact Dell's support service, see “Before You Call” on page 186
and then see the contact information for your region.
Dell Enterprise Training and Certification
Dell Enterprise Training and Certification is available; see
for more information. This service may not be offered in all locations.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect
billing, contact Dell for customer assistance. Have your invoice or packing slip handy
when you call. For the telephone number to call for your region, see “Contacting Dell” on
page 187.
Product Information
If you need information about additional products available from Dell, or if you would
like to place an order, visit the Dell website at
. For the telephone
number to call for your region or to speak to a sales specialist, see “Contacting Dell” on
page 187.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1.
Call Dell to obtain a Return Material Authorization (RMA) Number, and write it clearly
and prominently on the outside of the box. For the telephone number to call for your
region, see “Contacting Dell” on page 187.
2.
Include a copy of the invoice and a letter describing the reason for the return.
3.
Include a copy of the Diagnostics Checklist (see “Diagnostics Checklist” on page 186),
indicating the tests that you have run and any error messages reported by the Dell
Diagnostics.
4.
Include any accessories that belong with the item(s) being returned (such as power
cables and guides) if the return is for credit.
5.
Pack the equipment to be returned in the original (or equivalent) packing materials.
See “Packing a J-EX8216 Switch or Component for Shipping” on page 193.
185
Chapter 15: Getting Help