Dell PowerEdge SC440 Hardware Owner's Manual  - Page 90

Troubleshooting an Optical Drive, Try using a different CD or DVD that you know works properly.

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16 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 17 Open the system. See "Opening the System" on page 41. 18 Reinstall one of the expansion cards you removed in step 12. See "Installing an Expansion Card" on page 57. 19 Close the system. See "Closing the System" on page 41. 20 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 21 Run the appropriate online diagnostic test to see whether the diskette drive works correctly. 22 Repeat step 16 through step 21 until all expansion cards are reinstalled or one of the expansion cards causes the tests to fail. If the problem is not resolved, see "Getting Help" on page 107. Troubleshooting an Optical Drive Problem • System cannot read data from a CD or DVD in an optical drive. • Optical drive indicator does not blink during boot. Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Try using a different CD or DVD that you know works properly. 2 Enter the System Setup program and ensure that the drive's IDE controller is enabled. See "Using the System Setup Program" on page 27. 3 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 97. 4 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 5 Open the system. See "Opening the System" on page 41. 6 Ensure that the interface cable is securely connected to the optical drive and to the controller. 7 Ensure that a power cable is properly connected to the drive. 8 Close the system. See "Closing the System" on page 41. 9 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem is not resolved, see "Getting Help" on page 107. 90 Troubleshooting Your System

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90
Troubleshooting Your System
16
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
17
Open the system. See "Opening the System" on page 41.
18
Reinstall one of the expansion cards you removed in step 12. See "Installing an Expansion Card" on
page 57.
19
Close the system. See "Closing the System" on page 41.
20
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
21
Run the appropriate online diagnostic test to see whether the diskette drive works correctly.
22
Repeat step 16 through step 21 until all expansion cards are reinstalled or one of the expansion cards
causes the tests to fail.
If the problem is not resolved,
see
"Getting Help" on page 107
.
Troubleshooting an Optical Drive
Problem
•
System cannot read data from a CD or DVD in an optical drive.
•
Optical drive indicator does not blink during boot.
Action
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your
Product Information Guide
for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
Try using a different CD or DVD that you know works properly.
2
Enter the System Setup program and ensure that the drive’s IDE controller is enabled. See "Using the
System Setup Program" on page 27.
3
Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 97.
4
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
5
Open the system. See "Opening the System" on page 41.
6
Ensure that the interface cable is securely connected to the optical drive and to the controller.
7
Ensure that a power cable is properly connected to the drive.
8
Close the system. See "Closing the System" on page 41.
9
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem is not resolved,
see
"Getting Help" on page 107
.