Solve printing problems
..........................................................................................................
77
The device shuts down unexpectedly
...............................................................................
77
All device lights are on or flashing
....................................................................................
78
The device is not responding (nothing prints)
...................................................................
78
Device does not accept print cartridge
..............................................................................
79
Device takes a long time to print
.......................................................................................
79
Blank or partial page printed
.............................................................................................
80
Something on the page is missing or incorrect
.................................................................
80
Placement of the text or graphics is wrong
.......................................................................
81
Poor print quality and unexpected printouts
............................................................................
82
General tips
......................................................................................................................
82
Meaningless characters print
............................................................................................
83
Ink is smearing
.................................................................................................................
84
Ink is not filling the text or graphics completely
.................................................................
85
Output is faded or dull colored
..........................................................................................
85
Colors are printing as black and white
..............................................................................
86
Wrong colors are printing
..................................................................................................
86
Printout shows bleeding colors
.........................................................................................
87
Colors do not line up properly
...........................................................................................
87
Lines or dots are missing from text or graphics
................................................................
87
Solve paper-feed problems
.....................................................................................................
88
Media is not supported for the device
...............................................................................
88
Media is not picked up
......................................................................................................
88
Media is not coming out correctly
.....................................................................................
88
Pages are skewing
...........................................................................................................
89
Multiple pages are being picked up
..................................................................................
89
Troubleshoot installation issues
..............................................................................................
89
Hardware installation suggestions
....................................................................................
89
Software installation suggestions
......................................................................................
90
Problems setting up 802.11 or Bluetooth wireless communication
...................................
90
Check the wireless printer accessory
.........................................................................
91
Check the wireless settings
........................................................................................
91
Check the network communication
.............................................................................
91
Check the wireless signal
...........................................................................................
92
Clear jams
..............................................................................................................................
93
Clear a jam in the device
..................................................................................................
93
Tips for avoiding jams
.......................................................................................................
94
6
Control-panel lights reference
Interpret control-panel lights
...................................................................................................
95
A
HP supplies and accessories
Order printing supplies online
...............................................................................................
101
Accessories
..........................................................................................................................
101
Supplies
................................................................................................................................
101
Print cartridges
................................................................................................................
101
HP media
........................................................................................................................
102
B
Support and warranty
Hewlett-Packard limited warranty statement
.........................................................................
104
Obtain electronic support
......................................................................................................
105
4