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HP H470 User Manual - Page 84

Blank or partial printed, Something on the is missing or incorrect, Print in Grayscale - printer troubleshooting

UPC - 883585461585

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Chapter 5 Blank or partial page printed Clean the print cartridge Complete the print cartridge cleaning procedure. For more information, see Clean the print cartridges. Check the media settings • Make sure you select the correct print quality settings in the printer driver for the media loaded in the trays. • Make sure the page settings in the printer driver match the page size of media loaded in the tray. Check the wireless connection Printing larger files using a Bluetooth wireless connection can sometimes cause the print job to fail. Try printing a smaller file. For more information, see Problems setting up 802.11 or Bluetooth wireless communication. More than one page is being picked For more information on paper-feed problems, see Solve paper-feed problems. There is a blank page in the file Check the file to make sure there is no blank page. Something on the page is missing or incorrect Check the print cartridges • Check to make sure that both cartridges are installed and functioning correctly. Print cartridges might need to be cleaned. For more information, see Clean the print cartridges. • Print cartridges might have run out of ink. Replace any empty cartridge. Try removing and reinstalling the cartridges, making sure they snap firmly into place. For more information, see Replace the print cartridges. Check the margin settings Make sure the margin settings for the document do not exceed the printable area of the device. For more information, see Set minimum margins. Check the color print settings Make sure Print in Grayscale is not selected in the print driver. Check the device location and length of USB cable High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to printouts. Move the device away from the source of the electromagnetic fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields. 80 Maintain and troubleshoot

Section	Page
Contents	5
Get started	10
Find other resources for the product	10
Accessibility	11
Understand the device parts	12
Front view	12
Back and side view	13
Control Panel	14
Bottom view	15
Travel tips	15
Install the accessories	17
Install and use the battery	17
Battery safety	17
Understand the battery	18
Charge and use the battery	19
Install and use 802.11 and Bluetooth accessories	20
Install the 802.11 or Bluetooth wireless USB accessory	20
802.11 and Bluetooth wireless printing	21
About 802.11	21
About Bluetooth	22
Use the device	23
Select print media	23
Tips for selecting and using print media	23
Understand specifications for supported media	25
Understand supported sizes	25
Understand supported media types and weights	27
Set minimum margins	27
Load media	28
Change print settings	28
To change settings from an application for current jobs (Windows)	29
To change default settings for all future jobs (Windows)	29
To change settings (Mac OS)	29
Use the HP Solution Center (Windows)	29
Print on both sides (duplexing)	30
Guidelines for printing on both sides of a page	30
To perform duplexing (Windows)	30
To perform duplexing (Mac OS)	31
Print on special and custom-sized media	31
To print on special or custom-sized media (Windows)	31
To print on special or custom-sized media (Mac OS)	31
Print borderless	32
To print a borderless document (Windows)	32
To print a borderless document (Mac OS)	33
Print from mobile devices	33
Print digital photographs	33
To print with six-ink color	34
Guidelines for printing photographs	34
To print from a PictBridge-compatible camera	35
To transfer photos to your computer	35
Print from mobile phones	35
To install the Mobile Printing Application on the phone	36
To print from a mobile phone	36
Print from Pocket PC devices	36
To install HP Mobile Printing for Pocket PC	37
To print from Pocket PC devices	37
Print from Palm OS devices	38
To install Printboy	38
To install a wireless card	38
To print using standard Palm OS applications	39
To choose a default printer (optional)	39
To print using Documents To Go	39
Use memory devices	39
Print from memory cards and USB Flash drives	39
Cancel a print job	41
Configure and manage	42
Manage the device	42
Monitor the device	42
Administer the device	43
Use device management tools	43
Toolbox (Windows)	44
To open the Toolbox	44
Toolbox tabs	44
HP Printer Utility (Mac OS)	45
To open the HP Printer Utility	45
HP Printer Utility panels	46
Network Printer Setup Utility (Mac OS)	46
Toolbox software for PDAs (Pocket PC and Palm OS)	46
HP Instant Support	47
Security and privacy	47
To gain access to HP Instant Support	47
myPrintMileage	47
Understand the device information pages	48
Print device information pages from the control panel	48
Print device information pages from the software	49
Configure the device (Windows)	49
Direct connection	50
To install the software before connecting the device (recommended)	50
To connect the device before installing the software	50
To share the device on a locally shared network	51
Configure the device (Mac OS)	51
To install the software	51
To share the device on a locally shared network	52
Uninstall and reinstall the software	52
802.11 wireless connection	54
About the wireless profile switch	55
About 802.11 wireless network settings	55
Set up for 802.11 using factory defaults	56
To set up using ad hoc mode and factory defaults with a USB cable (Windows and Mac OS)	57
To set up using ad hoc mode and factory defaults with no USB cable (Windows)	57
To set up a computer to computer (ad hoc) connection using factory defaults with no USB cable (Mac O ...	58
Set up for 802.11 on existing (non-default) networks	58
To set up on an existing network with a USB cable (Windows or Mac OS)	59
To set up on an existing network with no USB cable	59
Configure and use 802.11 wireless profiles	60
To configure 802.11 wireless profiles (Windows)	60
To configure 802.11 wireless profiles (Mac OS)	61
Use the wireless profile switch	61
Reset 802.11 wireless profiles to factory defaults	62
Configure multiple printers for 802.11 (Windows)	63
Bluetooth wireless connection	63
Set up a Bluetooth wireless connection	64
Configure Bluetooth wireless settings	65
Bluetooth wireless settings options	66
Bluetooth device address	66
Bluetooth device name	66
PIN code (Pass Key)	67
Reset device access	68
To reset to factory default settings	68
To turn off Bluetooth	68
Bluetooth discovery	68
Bluetooth fonts	68
Wireless configuration page	69
Bonding	69
Bluetooth wireless profiles	69
Maintain and troubleshoot	71
Work with print cartridges	71
Replace the print cartridges	71
Align the print cartridges	74
Print with a single print cartridge	75
Calibrate color	75
Maintain the device	75
Clean the device	76
Clean the print cartridges	76
Store printing supplies	79
Store print cartridges	79
Replace the ink service module	80
Troubleshooting tips and resources	80
Solve printing problems	81
The device shuts down unexpectedly	81
All device lights are on or flashing	82
The device is not responding (nothing prints)	82
Device does not accept print cartridge	83
Device takes a long time to print	83
Blank or partial page printed	84
Something on the page is missing or incorrect	84
Placement of the text or graphics is wrong	85
Poor print quality and unexpected printouts	86
General tips	86
Meaningless characters print	87
Ink is smearing	88
Ink is not filling the text or graphics completely	89
Output is faded or dull colored	89
Colors are printing as black and white	90
Wrong colors are printing	90
Printout shows bleeding colors	91
Colors do not line up properly	91
Lines or dots are missing from text or graphics	91
Solve paper-feed problems	92
Media is not supported for the device	92
Media is not picked up	92
Media is not coming out correctly	92
Pages are skewing	93
Multiple pages are being picked up	93
Troubleshoot installation issues	93
Hardware installation suggestions	93
Software installation suggestions	94
Problems setting up 802.11 or Bluetooth wireless communication	94
Check the wireless printer accessory	95
Check the wireless settings	95
Check the network communication	95
Check the wireless signal	96
Clear jams	97
Clear a jam in the device	97
Tips for avoiding jams	98
Control-panel lights reference	99
Interpret control-panel lights	99
HP supplies and accessories	105
Order printing supplies online	105
Accessories	105
Supplies	105
Print cartridges	105
HP media	106
Support and warranty	107
Hewlett-Packard limited warranty statement	108
Obtain electronic support	109
Obtain HP telephone support	109
Before you call	109
Support process	110
HP support by phone	110
Phone support period	110
Telephone support numbers	110
Placing a call	112
After the phone support period	112
Additional warranty options	112
HP Quick Exchange Service (Japan)	113
Prepare the device for shipment	113
Remove the print cartridges before shipment	113
Pack the device	114
Device specifications	116
Physical specifications	116
Product features and capacities	116
Processor and memory specifications	117
System requirements	117
Print resolution	118
Environmental specifications	118
Electrical specifications	118
Acoustic emission specifications (noise levels per ISO 7779)	119
Memory card specifications	119
Regulatory information	120
Environmental sustainability program	120
Reduction and elimination	120
Energy consumption	120
Energy Star® notice	120
Material safety data sheets	121
Recycling	121
Product packaging	121
Plastics	121
HP products and supplies	121
Disposal of waste equipment by users in private households in the European Union	122
FCC statement	123
Other regulatory information	123
Notice to users in Korea	124
VCCI (Class B) compliance statement for users in Japan	124
Notice to users in Japan about the power cord	124
Noise emission statement for Germany	124
RoHS notices (China only)	125
LED indicator statement	125
Regulatory model number	125
Declaration of conformity	126