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HP H470 User Manual - Page 94

Software installation suggestions, Problems setting up 802.11 or Bluetooth wireless communication - software download

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Chapter 5 Software installation suggestions Check the computer system • Make sure that your computer is running one of the supported operating systems. • Make sure that the computer meets at least the minimum system requirements. • In the Windows device manager, make sure that the USB drivers have not been disabled. • If you are using a computer running Windows, and the computer cannot detect the device, run the uninstallation utility (util\ccc\uninstall.bat on the Starter CD) to perform a clean uninstallation of the device driver. Restart your computer, and reinstall the device driver. Verify installation preliminaries • Make sure to use the Starter CD that contains the correct installation software for your operating system. • Before installing software, make sure that all other programs are closed. • If the computer does not recognize the path to the CD-ROM drive that you type, make sure that you are specifying the correct drive letter. • If the computer cannot recognize the Starter CD in the CD-ROM drive, inspect the Starter CD for damage. You can download the device driver from the HP Web site (www.hp.com/support). NOTE: After correcting any problems, run the installation program again. Problems setting up 802.11 or Bluetooth wireless communication If you have problems printing using an 802.11 or Bluetooth wireless connection, try the following suggestions. For more information on configuring wireless settings, see 802.11 wireless connection and Bluetooth wireless connection. NOTE: To enable 802.11 wireless communication, you must complete the wireless installation by running the installer program on the Starter CD. You can set the wireless communication settings from the Toolbox (Windows) if you are connected using a USB cable, but until you run the installer and set up the device for wireless communication, you cannot print using an 802.11 wireless connection. Follow these general steps and use the information in the following sections to troubleshoot wireless connection problems: Windows 1. Check the wireless printer accessory. For more information, see Check the wireless printer accessory. 2. Check the wireless settings. For more information, see Check the wireless settings. 3. Manually assign the IP address for the device in the Ports tab of the device properties. 4. PING the device. For more information, see Check the network communication. 90 Maintain and troubleshoot

Section	Page
Contents	5
Get started	10
Find other resources for the product	10
Accessibility	11
Understand the device parts	12
Front view	12
Back and side view	13
Control Panel	14
Bottom view	15
Travel tips	15
Install the accessories	17
Install and use the battery	17
Battery safety	17
Understand the battery	18
Charge and use the battery	19
Install and use 802.11 and Bluetooth accessories	20
Install the 802.11 or Bluetooth wireless USB accessory	20
802.11 and Bluetooth wireless printing	21
About 802.11	21
About Bluetooth	22
Use the device	23
Select print media	23
Tips for selecting and using print media	23
Understand specifications for supported media	25
Understand supported sizes	25
Understand supported media types and weights	27
Set minimum margins	27
Load media	28
Change print settings	28
To change settings from an application for current jobs (Windows)	29
To change default settings for all future jobs (Windows)	29
To change settings (Mac OS)	29
Use the HP Solution Center (Windows)	29
Print on both sides (duplexing)	30
Guidelines for printing on both sides of a page	30
To perform duplexing (Windows)	30
To perform duplexing (Mac OS)	31
Print on special and custom-sized media	31
To print on special or custom-sized media (Windows)	31
To print on special or custom-sized media (Mac OS)	31
Print borderless	32
To print a borderless document (Windows)	32
To print a borderless document (Mac OS)	33
Print from mobile devices	33
Print digital photographs	33
To print with six-ink color	34
Guidelines for printing photographs	34
To print from a PictBridge-compatible camera	35
To transfer photos to your computer	35
Print from mobile phones	35
To install the Mobile Printing Application on the phone	36
To print from a mobile phone	36
Print from Pocket PC devices	36
To install HP Mobile Printing for Pocket PC	37
To print from Pocket PC devices	37
Print from Palm OS devices	38
To install Printboy	38
To install a wireless card	38
To print using standard Palm OS applications	39
To choose a default printer (optional)	39
To print using Documents To Go	39
Use memory devices	39
Print from memory cards and USB Flash drives	39
Cancel a print job	41
Configure and manage	42
Manage the device	42
Monitor the device	42
Administer the device	43
Use device management tools	43
Toolbox (Windows)	44
To open the Toolbox	44
Toolbox tabs	44
HP Printer Utility (Mac OS)	45
To open the HP Printer Utility	45
HP Printer Utility panels	46
Network Printer Setup Utility (Mac OS)	46
Toolbox software for PDAs (Pocket PC and Palm OS)	46
HP Instant Support	47
Security and privacy	47
To gain access to HP Instant Support	47
myPrintMileage	47
Understand the device information pages	48
Print device information pages from the control panel	48
Print device information pages from the software	49
Configure the device (Windows)	49
Direct connection	50
To install the software before connecting the device (recommended)	50
To connect the device before installing the software	50
To share the device on a locally shared network	51
Configure the device (Mac OS)	51
To install the software	51
To share the device on a locally shared network	52
Uninstall and reinstall the software	52
802.11 wireless connection	54
About the wireless profile switch	55
About 802.11 wireless network settings	55
Set up for 802.11 using factory defaults	56
To set up using ad hoc mode and factory defaults with a USB cable (Windows and Mac OS)	57
To set up using ad hoc mode and factory defaults with no USB cable (Windows)	57
To set up a computer to computer (ad hoc) connection using factory defaults with no USB cable (Mac O ...	58
Set up for 802.11 on existing (non-default) networks	58
To set up on an existing network with a USB cable (Windows or Mac OS)	59
To set up on an existing network with no USB cable	59
Configure and use 802.11 wireless profiles	60
To configure 802.11 wireless profiles (Windows)	60
To configure 802.11 wireless profiles (Mac OS)	61
Use the wireless profile switch	61
Reset 802.11 wireless profiles to factory defaults	62
Configure multiple printers for 802.11 (Windows)	63
Bluetooth wireless connection	63
Set up a Bluetooth wireless connection	64
Configure Bluetooth wireless settings	65
Bluetooth wireless settings options	66
Bluetooth device address	66
Bluetooth device name	66
PIN code (Pass Key)	67
Reset device access	68
To reset to factory default settings	68
To turn off Bluetooth	68
Bluetooth discovery	68
Bluetooth fonts	68
Wireless configuration page	69
Bonding	69
Bluetooth wireless profiles	69
Maintain and troubleshoot	71
Work with print cartridges	71
Replace the print cartridges	71
Align the print cartridges	74
Print with a single print cartridge	75
Calibrate color	75
Maintain the device	75
Clean the device	76
Clean the print cartridges	76
Store printing supplies	79
Store print cartridges	79
Replace the ink service module	80
Troubleshooting tips and resources	80
Solve printing problems	81
The device shuts down unexpectedly	81
All device lights are on or flashing	82
The device is not responding (nothing prints)	82
Device does not accept print cartridge	83
Device takes a long time to print	83
Blank or partial page printed	84
Something on the page is missing or incorrect	84
Placement of the text or graphics is wrong	85
Poor print quality and unexpected printouts	86
General tips	86
Meaningless characters print	87
Ink is smearing	88
Ink is not filling the text or graphics completely	89
Output is faded or dull colored	89
Colors are printing as black and white	90
Wrong colors are printing	90
Printout shows bleeding colors	91
Colors do not line up properly	91
Lines or dots are missing from text or graphics	91
Solve paper-feed problems	92
Media is not supported for the device	92
Media is not picked up	92
Media is not coming out correctly	92
Pages are skewing	93
Multiple pages are being picked up	93
Troubleshoot installation issues	93
Hardware installation suggestions	93
Software installation suggestions	94
Problems setting up 802.11 or Bluetooth wireless communication	94
Check the wireless printer accessory	95
Check the wireless settings	95
Check the network communication	95
Check the wireless signal	96
Clear jams	97
Clear a jam in the device	97
Tips for avoiding jams	98
Control-panel lights reference	99
Interpret control-panel lights	99
HP supplies and accessories	105
Order printing supplies online	105
Accessories	105
Supplies	105
Print cartridges	105
HP media	106
Support and warranty	107
Hewlett-Packard limited warranty statement	108
Obtain electronic support	109
Obtain HP telephone support	109
Before you call	109
Support process	110
HP support by phone	110
Phone support period	110
Telephone support numbers	110
Placing a call	112
After the phone support period	112
Additional warranty options	112
HP Quick Exchange Service (Japan)	113
Prepare the device for shipment	113
Remove the print cartridges before shipment	113
Pack the device	114
Device specifications	116
Physical specifications	116
Product features and capacities	116
Processor and memory specifications	117
System requirements	117
Print resolution	118
Environmental specifications	118
Electrical specifications	118
Acoustic emission specifications (noise levels per ISO 7779)	119
Memory card specifications	119
Regulatory information	120
Environmental sustainability program	120
Reduction and elimination	120
Energy consumption	120
Energy Star® notice	120
Material safety data sheets	121
Recycling	121
Product packaging	121
Plastics	121
HP products and supplies	121
Disposal of waste equipment by users in private households in the European Union	122
FCC statement	123
Other regulatory information	123
Notice to users in Korea	124
VCCI (Class B) compliance statement for users in Japan	124
Notice to users in Japan about the power cord	124
Noise emission statement for Germany	124
RoHS notices (China only)	125
LED indicator statement	125
Regulatory model number	125
Declaration of conformity	126

Match case Limit results 1 per page

Software installation suggestions

Check the computer system

•

Make sure that your computer is running one of the supported operating systems.

•

Make sure that the computer meets at least the minimum system requirements.

•

In the Windows device manager, make sure that the USB drivers have not been

disabled.

•

If you are using a computer running Windows, and the computer cannot detect the

device, run the uninstallation utility (util\ccc\uninstall.bat on the Starter CD) to

perform a clean uninstallation of the device driver. Restart your computer, and

reinstall the device driver.

Verify installation preliminaries

•

Make sure to use the Starter CD that contains the correct installation software for

your operating system.

•

Before installing software, make sure that all other programs are closed.

•

If the computer does not recognize the path to the CD-ROM drive that you type,

make sure that you are specifying the correct drive letter.

•

If the computer cannot recognize the Starter CD in the CD-ROM drive, inspect the

Starter CD for damage. You can download the device driver from the HP Web site

(

www.hp.com/support

NOTE:

After correcting any problems, run the installation program again.

Problems setting up 802.11 or Bluetooth wireless communication

If you have problems printing using an 802.11 or Bluetooth wireless connection, try the

following suggestions. For more information on configuring wireless settings, see

802.11

wireless

connection

and

Bluetooth

wireless

connection

NOTE:

To enable 802.11 wireless communication, you must complete the

wireless installation by running the installer program on the Starter CD. You can

set the wireless communication settings from the Toolbox (Windows) if you are

connected using a USB cable, but until you run the installer and set up the device

for wireless communication, you cannot print using an 802.11 wireless connection.

Follow these general steps and use the information in the following sections to

troubleshoot wireless connection problems:

Windows

Check the wireless printer accessory. For more information, see

Check

the

wireless

printer

accessory

Check the wireless settings. For more information, see

Check

the

wireless

settings

Manually assign the IP address for the device in the Ports tab of the device

properties.

PING the device. For more information, see

Check

the

network

communication

Chapter 5

Maintain and troubleshoot