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Solve fax problems, The fax test failed

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For online troubleshooting and to learn more about how to solve scan issues. Click here to go online for more information. At this time, this website might not be available in all languages. Solve fax problems This section contains fax setup troubleshooting information for the printer. If the printer is not set up correctly for faxing, you might experience problems when sending faxes, receiving faxes, or both. If you are having faxing problems, you can print a fax test report to check the status of the printer. The test fails if the printer is not set up correctly for faxing. Perform this test after you have completed setting up the printer for faxing. If the test fails, review the report for information on how to fix any problems found. Learn more information about running fax test, click here to go online for more information. If you are having problems faxing click here for online troubleshooting to resolve the problem. At this time, this website might not be available in all languages. For further assistance, visit the HP online support site www.hp.com/support . ● The fax test failed ● The display always shows Phone Off Hook ● The printer is having problems sending and receiving faxes ● The printer cannot receive faxes, but can send faxes ● The printer cannot send faxes, but can receive faxes ● Fax tones are recorded on my answering machine ● The phone cord that came with my printer is not long enough ● The computer cannot receive faxes (HP Digital Fax) The fax test failed If you ran a fax test and the test failed, review the report for basic information about the error. For more detailed information, check the report to see which part of the test failed, and then review the appropriate topic in this section for solutions to try. The "Fax Hardware Test" failed ● Turn the printer off by pressing (the Power button) located on the printer control panel and then unplug the power cord from the back of the printer. After a few seconds, plug the power cord in again, and then turn the power on. Run the test again. If the test fails again, continue reviewing the troubleshooting information in this section. ● Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem. ● If you are running the test from the Fax Setup Wizard (Windows) or HP Utility (OS X), make sure the printer is not busy completing another task, such as receiving a fax or making a copy. Check the display for a message indicating that the printer is busy. If it is busy, wait until it is finished and in the idle state before running the test. 96 Chapter 10 Solve a problem ENWW

Section	Page
How do I?	13
Get started	14
Accessibility	14
HP EcoSolutions (HP and the Environment)	15
Manage Power	15
Optimize Printing Supplies	15
Understand the printer parts	16
Front view	16
Printing supplies area	17
Back view	17
Use the printer control panel	18
Overview of buttons and lights	18
Control panel display icons	18
Change printer settings	19
Paper basics	20
Recommended papers for printing	20
Order HP paper supplies	22
Tips for selecting and using paper	22
Load paper	23
Load an original on the scanner glass	28
Load an original in the document feeder	29
Insert a USB flash drive	30
Update the printer	30
Open the HP printer software (Windows)	31
Turn the printer off	31
Print	32
Print documents	32
Print brochures	33
Print on envelopes	34
Print photos	35
Print on special and custom-size paper	37
Print on both sides (duplexing)	39
Print using the maximum dpi	40
Tips for print success	41
Print with AirPrint™	44
Copy and scan	45
Copy	45
Scan	45
Scan to a computer	46
Scan to a memory device	47
Scan to Email	48
Set up Scan to Email	48
Use Scan to Email	48
Change account settings	49
Scan using Webscan	49
Scanning documents as editable text	50
Scan documents as editable text	50
Guidelines for scanning documents as editable text	51
Fax	53
Send a fax	53
Send a standard fax	53
Send a standard fax from the computer	54
Send a fax from a phone	55
Send a fax using monitor dialing	55
Send a fax from memory	56
Send a fax to multiple recipients	56
Send a fax in Error Correction Mode	57
Receive a fax	57
Receive a fax manually	58
Set up backup fax	58
Reprint received faxes from memory	59
Forward faxes to another number	59
Set automatic reduction for incoming faxes	60
Block unwanted fax numbers	60
Receive faxes using HP Digital Fax	61
HP Digital Fax requirements	62
Activate HP Digital Fax	62
Modify HP Digital Fax settings	62
Set up phone book contacts	63
Set up and change phone book contacts	63
Set up and change group phone book contacts	64
Delete phone book contacts	65
Print a list of phone book contacts	65
Change fax settings	65
Configure the fax header	65
Set the answer mode (Auto answer)	66
Set the number of rings before answering	66
Change the answer ring pattern for distinctive ring	67
Set the dial type	67
Set the redial options	68
Set the fax speed	68
Set the fax sound volume	69
Fax and digital phone services	69
Fax over Internet Protocol	69
Use reports	70
Print fax confirmation reports	70
Print fax error reports	71
Print and view the fax log	71
Clear the fax log	72
Print the details of the last fax transaction	72
Print a Caller ID Report	72
View the Call History	72
Web Services	73
What are Web Services?	73
Set up Web Services	73
Use Web Services	75
HP ePrint	75
HP Printables	76
Remove Web Services	76
Work with ink cartridges	77
Information on ink cartridges and the printhead	77
Check the estimated ink levels	77
Replace the ink cartridges	78
Order ink cartridges	79
Store printing supplies	80
Anonymous usage information storage	80
Ink cartridge warranty information	81
Network setup	82
Set up the printer for wireless communication	82
Before you begin	82
Set up the printer on your wireless network	83
Change the connection type	83
Test the wireless connection	84
Turn on or off the wireless capability of the printer	84
Change network settings	84
Use HP wireless direct	85
Printer management tools	89
Toolbox (Windows)	89
HP Utility (OS X)	89
Embedded web server	89
About cookies	90
Open the embedded web server	90
Control panel lock	90
Embedded web server cannot be opened	91
Solve a problem	92
HP support	92
Register printer	92
Support process	93
Obtain electronic support	93
HP support by phone	93
Before you call	93
Phone support period	94
Support phone numbers	94
After the phone support period	94
Get help from the printer control panel	94
Understand printer reports	94
Printer status report	95
Network configuration page	96
Print quality report	98
Wireless test report	100
Web access report	100
Solve printer problems	100
Solve printing problems	101
Solve copy problems	104
Solve scan problems	105
Solve fax problems	108
The fax test failed	108
The display always shows Phone Off Hook	112
The printer is having problems sending and receiving faxes	112
The printer cannot receive faxes, but can send faxes	114
The printer cannot send faxes, but can receive faxes	115
Fax tones are recorded on my answering machine	115
The phone cord that came with my printer is not long enough	116
The computer cannot receive faxes (HP Digital Fax)	116
Solve problems using Web Services	116
Solve network problems	117
General network troubleshooting	117
Unable to connect the printer wirelessly	118
Maintain the printer	120
Clean the scanner glass	120
Clean the exterior	121
Clean the document feeder	121
Maintain the printhead and ink cartridges	123
Clear paper jams	123
Clear the print carriage	131
Restore defaults and settings	131
Technical information	133
Specifications	133
Regulatory information	136
Regulatory Model Number	137
FCC statement	137
Notice to users in Korea	138
VCCI (Class B) compliance statement for users in Japan	138
Notice to users in Japan about the power cord	138
Noise emission statement for Germany	138
Visual display workplaces statement for Germany	138
Notice to users of the U.S. telephone network: FCC requirements	139
Notice to users of the Canadian telephone network	140
Notice to users in the European Economic Area	140
Notice to users of the German telephone network	141
Australia wired fax statement	141
European Union Regulatory Notice	141
Products with external AC Adapters	141
Products with wireless functionality	141
European telephone network declaration (Modem/Fax)	141
Declaration of conformity	143
Regulatory information for wireless products	144
Exposure to radio frequency radiation	144
Notice to users in Brazil	144
Notice to users in Canada	145
Notice to users in Taiwan	145
Notice to users in Mexico	146
Wireless notice to users in Japan	146
Environmental product stewardship program	146
Paper use	147
Plastics	147
Material safety data sheets	147
Recycling program	147
HP inkjet supplies recycling program	147
Disposal of waste equipment by users	147
Power consumption	147
Chemical substances	148
Battery disposal in the Taiwan	148
Battery notice for Brazil	148
California Perchlorate Material Notice	148
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)	149
Toxic and hazardous substance table (China)	150
Restriction of hazardous substance (Ukraine)	150
Restriction of hazardous substance (India)	150
EPEAT	150
China SEPA Ecolabel User Information	151
Additional fax setup	152
Set up faxing (parallel phone systems)	152
Select the correct fax setup for your home or office	153
Case A: Separate fax line (no voice calls received)	155
Case B: Set up the printer with DSL	156
Case C: Set up the printer with a PBX phone system or an ISDN line	157
Case D: Fax with a distinctive ring service on the same line	157
Case E: Shared voice/fax line	159
Case F: Shared voice/fax line with voice mail	160
Case G: Fax line shared with computer modem (no voice calls received)	161
Set up the printer with a computer dial-up modem	161
Set up the printer with a computer DSL/ADSL modem	162
Case H: Shared voice/fax line with computer modem	164
Shared voice/fax with computer dial-up modem	164
Shared voice/fax with computer DSL/ADSL modem	166
Case I: Shared voice/fax line with answering machine	167
Case J: Shared voice/fax line with computer modem and answering machine	169
Shared voice/fax line with computer dial-up modem and answering machine	169
Shared voice/fax line with computer DSL/ADSL modem and answering machine	171
Case K: Shared voice/fax line with computer dial-up modem and voice mail	173
Test fax setup	175

Match case Limit results 1 per page

For online troubleshooting and to learn more about how to solve scan issues.

Click here to go online

for more information. At this time, this website might not be available in all languages.

Solve fax problems

This section contains fax setup troubleshooting information for the printer. If the printer is not set up

correctly for faxing, you might experience problems when sending faxes, receiving faxes, or both.

If you are having faxing problems, you can print a fax test report to check the status of the printer. The test

fails if the printer is not set up correctly for faxing. Perform this test after you have completed setting up the

printer for faxing.

If the test fails, review the report for information on how to ﬁx any problems found. Learn more information

about running fax test,

click here to go online for more information.

If you are having problems faxing

click here for online troubleshooting to resolve the problem. At this

time, this website might not be available in all languages.

For further assistance, visit the HP online support site

www.hp.com/

support .

●

The fax test failed

●

The display always shows Phone

Oﬀ

Hook

●

The printer is having problems sending and receiving faxes

●

The printer cannot receive faxes, but can send faxes

●

The printer cannot send faxes, but can receive faxes

●

Fax tones are recorded on my answering machine

●

The phone cord that came with my printer is not long enough

●

The computer cannot receive faxes (HP Digital Fax)

The fax test failed

If you ran a fax test and the test failed, review the report for basic information about the error. For more

detailed information, check the report to see which part of the test failed, and then review the appropriate

topic in this section for solutions to try.

The "Fax Hardware Test" failed

●

Turn the printer oﬀ by pressing

(the Power button) located on the printer control panel and then

unplug the power cord from the back of the printer. After a few seconds, plug the power cord in again,

and then turn the power on. Run the test again. If the test fails again, continue reviewing the

troubleshooting information in this section.

●

Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be

a problem.

●

If you are running the test from the

Fax Setup Wizard

(Windows) or

HP Utility

(OS X), make sure the

printer is not busy completing another task, such as receiving a fax or making a copy. Check the display

for a message indicating that the printer is busy. If it is busy, wait until it is ﬁnished and in the idle state

before running the test.

Chapter 10

Solve a problem

ENWW