HP Officejet Pro 6830 User Guide - Page 118
Unable to connect the printer wirelessly, Windows Run
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TIP: You can visit the HP online support website at www.hp.com/support for information and utilities that can help you correct many common printer problems. (Windows) Run the HP Print and Scan Doctor to diagnose and automatically fix printing, scanning, and copying issues. The application is only available in some languages. Ensure the following: ● If using a wireless connection, make sure the Wireless light is on. For more information, see Turn on or off the wireless capability of the printer. ● If using an Ethernet connection, be sure to connect the Ethernet cable when prompted to do so during the software installation, and check that the Link light near the connector on the back of the printer gets turned on. ● All cable connections to the computer and the printer are secure. ● The network is operational and the network hub, switch, or router is turned on. ● (Windows) All applications, including virus protection programs, spyware protection programs, and firewalls, are closed or temporarily disabled. Unable to connect the printer wirelessly Make sure you have already set up the printer wireless capabilities by completing the wireless connection setup. For more information about the wireless connection setup, see Set up the printer for wireless communication. NOTE: If your printer supports Ethernet networking, make sure that an Ethernet cable is not connected to the printer. Connecting an Ethernet cable turns off the printer wireless capability. Table 10-1 Understand the behaviors of the Wireless (802.11) light on the printer Light description/Light pattern Explanation The Wireless light is off. The wireless capability of the printer is turned off. The Wireless light is on but blinking. The wireless capability of the printer is turned on and the printer is not connected to a network. 106 Chapter 10 Solve a problem ENWW