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HP Z3100 HP Designjet Z3100ps GP Photo Printer - User's Guide - Page 159

Paper loading error messages, The paper type is not in the driver - paper rolls for banners

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Paper issues If the sheet is not caught by the printer, the front-panel display asks you to push paper further into the printer, and tries to feed the paper again. If the sheet is caught by the printer but is not inserted straight, the front panel displays the following instructions. 1. When prompted by the front-panel display, lift the blue lever on the left. 2. Adjust the sheet to align with the front and right side blue lines. 3. Once the sheet is aligned, press OK on the front panel. 4. When prompted by the front-panel display, lower the blue lever. The printer checks the alignment. If the sheet is aligned, the printer measures the sheet and feeds it out the back into the roll feed. You are now ready to print. If the sheet is still not aligned, the front panel displays an error and instructions to start again. If you would like to start the load process again, cancel the process on the front panel and the printer ejects the sheet out the front. Paper loading error messages Here is a list of front-panel display messages related to paper loading, with the suggested corrective action. front-panel display message Paper incorrectly loaded Paper not found Paper loaded with too much skew Paper too small Paper too big Lever lifted Suggested action The paper has not been loaded correctly; the edge was not aligned with the load guide. Lift the blue lever, remove paper, and lower lever. During the paper load process the printer did not detect any paper. Ensure the paper is inserted fully and is not transparent. During the paper load process the printer detected that the paper had too much skew. Follow the instructions on the front-panel display. During the load process the printer detected that the paper is too narrow or too short to be loaded in the printer. Press the Cancel key to stop the load process. See Functional specifications on page 204. During the load process the printer has detected that the paper is either too wide or too long (sheet only) to be loaded correctly. Press the Cancel key to stop the load process. See Functional specifications on page 204. During the load process the blue lever was lifted. This prevents the printer from loading the paper. Follow the instructions on the front-panel display. The paper type is not in the driver To work with a paper not in the driver, you can add new paper to your driver, See Add a custom paper type on page 40. Adding your paper to the driver is recommended as it allows you to store custom parameters, such as a profile, for your paper. You can use your paper as one of the profiles already in the driver, however, you must identify whether your paper is transparent or translucent, glossy, matte, or HP Banners with Tyvek®. NOTE: For glossy paper, it is important to use a glossy paper type, as matte black ink does not print well on glossy paper. ENWW The paper type is not in the driver 149

Section	Page
Introduction	11
Safety precautions	12
HP Start-Up Kit	12
Using this guide	12
Introduction	12
Use and maintenance	13
Troubleshooting	13
Accessories, support, and specifications	13
Glossary	13
Index	13
Warnings and Cautions	13
The printer's main features	14
The printer's main components	14
Front view	15
Rear view	15
The front panel	16
Printer software	17
The printer's internal prints	18
Installing the software	19
Choose which connection method to use	20
Connect to a network (Windows)	20
Connect directly to a computer (Windows)	21
Printer sharing considerations	22
Uninstall the printer software (Windows)	22
Connect to a network (Mac OS)	22
Bonjour/Rendezvous connection	22
TCP/IP connection	24
Connect directly to a computer (Mac OS)	25
Sharing the printer	26
Uninstall the printer software (Mac OS)	26
Personalizing the printer	27
Turn printer on and off	28
Change the language of the front-panel display	29
Access HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS)	29
Access the Embedded Web Server	30
Change the language of HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS)	30
Change the language of the Embedded Web Server	30
Change the sleep mode setting	31
Turn the buzzer on and off	31
Change the front-panel display contrast	31
Change the units of measurement	31
Configure network settings	31
Change the graphic language setting	32
Paper handling	35
General advice	36
Choose which spindle to use	36
Load a roll onto the spindle	37
Load a roll into the printer	39
Easy loading procedure	39
Paper menu procedure	42
Unload a roll	43
Unload paper key procedure with paper on the roll	43
Paper menu procedure with paper on the roll	44
Roll out of paper procedure	44
Load a single sheet	44
Easy loading procedure	45
Paper menu procedure	46
Unload a single sheet	48
Unload paper key procedure	48
Paper menu procedure	48
View information about the paper	49
Paper profiles	49
Add a custom paper type	50
Print on loaded paper	51
Maintain paper	51
Change the drying time	51
Turn the automatic cutter on and off	52
Feed and cut the paper	52
Printing	55
Create a print job	56
Using the Embedded Web Server to print files	56
Select print quality	57
Select paper size	57
Custom paper sizes	58
Select margins options	58
Print with shortcuts	59
Rescale a print	60
Change the treatment of overlapping lines	61
Preview a print	61
Print a draft	63
High-quality printing	64
If you have a high-resolution image	64
If you have printhead problems	64
If you are printing on photo paper	65
If you are printing on satin photo paper	65
Print in gray shades	65
Print with no margins	66
Rotate an image	66
Autorotate	68
Print with crop lines	68
Use paper economically	68
Nest jobs to save roll paper	68
When does the printer try to nest pages?	69
What pages can be nested?	69
Which pages qualify for nesting?	69
How long does the printer wait for another file?	70
Use ink economically	70
Color management	71
What is color?	72
The problem: color in the computer world	72
The solution: color management	74
Color and your printer	76
HP Embedded Spectrophotometer	76
A summary of the color management process	77
Color calibration	78
Color profiling	79
Create your own profile	79
Use a third-party profile	81
Profile your monitor	81
Color management options	81
Perform black point compensation	82
Set the rendering intent	82
Color emulation	83
CMYK color emulation	83
RGB color emulation	84
HP Professional PANTONE Emulation	85
Color adjustment options	86
Printing in color	86
Printing in grayscale	87
Color management scenarios	88
Print a color photo for an exhibition (Photoshop, PS driver)	88
Print a color photo for an exhibition (Photoshop, PCL driver)	91
Print a black-and-white photo for an exhibition (Photoshop, PS driver)	94
Print a black-and-white photo for an exhibition (Photoshop, PCL driver)	98
Print a digital album (Aperture, PS driver)	102
Print a digital album (Aperture, PCL driver)	105
Proof the output on the monitor (InDesign, PS driver)	107
Proof the output on the printer (QuarkXPress, PS driver)	111
Proof a press using the EFI RIP	114
Job queue management	117
Embedded Web Server job queue page	118
Job preview	118
Turn off the job queue	119
Select when to print a job in the queue	119
Identify a job in the queue	119
Prioritize a job in the queue	120
Delete a job from the queue	120
Reprint or copy a job in the queue	120
Job status messages	120
Remove a hold	121
Retrieving printer usage information	123
Get printer accounting information	124
Check printer usage statistics	124
Printer statistics with HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS)	124
Printer statistics with the Embedded Web Server	124
Check ink and paper usage for a job	124
Ink and paper statistics with HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS)	124
Printer statistics with the Embedded Web Server	125
Handling ink cartridges and printheads	127
About the ink cartridges	128
Check the ink cartridges status	128
Ink menu procedure	128
HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) procedures	128
Remove an ink cartridge	129
Insert an ink cartridge	130
About the printheads	131
Check the printhead status	132
Remove a printhead	132
Insert a printhead	135
Maintaining the printer	139
Check printer status	140
Clean the exterior of the printer	140
Replace the cutter	140
Maintain the ink cartridges	145
Move or store the printer	145
Update the firmware	146
Update the software	146
Printer maintenance kits	147
Secure Disk Erase	147
Accessories	149
How to order supplies and accessories	150
Order ink supplies	150
Order paper	151
Non-recommended paper types	155
Order accessories	155
Introduction to the accessories	155
Stand	155
EFI Designer Edition RIP	155
HP Photosmart Pro print plug-in for Adobe Photoshop	156
Troubleshooting paper issues	157
The paper cannot be loaded successfully	158
Unsuccessful roll load	158
Unsuccessful sheet load	158
Paper loading error messages	159
The paper type is not in the driver	159
Transparent or translucent paper	160
Glossy paper	160
Matte Paper	160
General purpose paper	160
Photographic paper	161
Fine art paper	161
Banners	161
HP Banners with Tyvek®	161
Black ink is easily removed when touched	161
After printing, the paper has wrinkles or there is too much ink	161
The paper has jammed	162
Prints do not fall nicely into the basket	164
The sheet stays in the printer when the print has been completed	165
The paper is cut when the print has been completed	165
The cutter does not cut well	165
The roll is loose on the spindle	165
A strip stays on the output tray and generates jams	165
Recalibrate the paper advance	166
Recalibrating the paper advance procedure	166
Return to default calibration	167
Troubleshooting print-quality issues	169
General advice	170
Print quality troubleshooting wizard	170
Horizontal lines across the image (banding)	171
Lines are too thick, too thin, or missing	172
Lines appear stepped or jagged	172
Lines print double or in the wrong colors	173
Lines are discontinuous	173
Lines are blurred	174
The whole image is blurry or grainy	175
The paper is not flat	175
The print is scuffed or scratched	176
Ink marks on the paper	176
Horizontal smears on the front of coated paper	176
Ink marks on the back of the paper	177
Black ink comes off when you touch the print	177
Edges of objects are stepped or not sharp	177
Edges of objects are darker than expected	178
Bronzing	178
Horizontal lines at the end of a cut sheet print	178
Vertical lines of different colors	179
White spots on the print	179
Colors are inaccurate	179
Color accuracy using EPS or PDF images in page layout applications	180
The image is incomplete (clipped at the bottom)	180
The image is clipped	180
Some objects are missing from the printed image	181
A PDF file is clipped or objects are missing	181
The Image Diagnostics Print	182
Corrective action	184
If you still have a problem	185
Troubleshooting ink cartridge and printhead issues	187
Cannot insert an ink cartridge	188
Ink cartridge status messages	188
Cannot insert a printhead	188
The front-panel display recommends reseating or replacing a printhead	189
Clean the printheads	189
Clean the printhead drop detector	190
Align the printheads	192
Reinsert printheads procedure	193
Image Quality Maintenance menu procedure	194
Scanning errors during alignment	194
Printhead status messages	194
Troubleshooting general printer issues	197
The printer does not print	198
The printer seems slow	198
The printer printed on undesirable paper	198
Communication failures between computer and printer	199
Cannot access HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS)	200
Cannot access the Embedded Web Server	200
Automatic file system check	200
An AutoCAD 2000 memory allocation error	201
No output when printing from Microsoft Visio 2003	201
Unavailable driver features when printing from QuarkXPress	201
Printer alerts	202
Front-panel error messages	205
HP Customer Care	207
Introduction	208
HP Professional Graphics Services	208
Knowledge Center	208
HP Start-Up Kit	208
HP Care Packs and Warranty Extensions	208
HP Installation	209
HP Instant Support	209
HP Proactive Support	209
Contact HP Support	210
Telephone numbers	210
Printer specifications	213
Functional specifications	214
Physical specifications	215
Memory specifications	215
Power specifications	215
Ecological specifications	215
Environmental specifications	216
Acoustic specifications	216
Glossary	217

Match case Limit results 1 per page

If the sheet is not caught by the printer, the front-panel display asks you to push paper further into the

printer, and tries to feed the paper again.

If the sheet is caught by the printer but is not inserted straight, the front panel displays the following

instructions.

When prompted by the front-panel display, lift the blue lever on the left.

Adjust the sheet to align with the front and right side blue lines.

Once the sheet is aligned, press

on the front panel.

When prompted by the front-panel display, lower the blue lever. The printer checks the alignment.

If the sheet is aligned, the printer measures the sheet and feeds it out the back into the roll feed. You

are now ready to print.

If the sheet is still not aligned, the front panel displays an error and instructions to start again.

If you would like to start the load process again, cancel the process on the front panel and the printer

ejects the sheet out the front.

Paper loading error messages

Here is a list of front-panel display messages related to paper loading, with the suggested corrective

action.

front-panel display message

Suggested action

Paper incorrectly loaded

The paper has not been loaded correctly; the edge was not aligned with the load

guide. Lift the blue lever, remove paper, and lower lever.

Paper not found

During the paper load process the printer did not detect any paper. Ensure the paper

is inserted fully and is not transparent.

Paper loaded with too much skew

During the paper load process the printer detected that the paper had too much skew.

Follow the instructions on the front-panel display.

Paper too small

During the load process the printer detected that the paper is too narrow or too short

to be loaded in the printer. Press the

Cancel

key to stop the load process. See

Functional specifications

on page

204

Paper too big

During the load process the printer has detected that the paper is either too wide or

too long (sheet only) to be loaded correctly. Press the

Cancel

key to stop the load

process. See

Functional specifications

on page

204

Lever lifted

During the load process the blue lever was lifted. This prevents the printer from

loading the paper. Follow the instructions on the front-panel display.

The paper type is not in the driver

To work with a paper not in the driver, you can add new paper to your driver, See

Add a custom paper

type

on page

. Adding your paper to the driver is recommended as it allows you to store custom

parameters, such as a profile, for your paper.

You can use your paper as one of the profiles already in the driver, however, you must identify whether

your paper is transparent or translucent, glossy, matte, or HP Banners with Tyvek®.

NOTE:

For glossy paper, it is important to use a glossy paper type, as matte black ink does not

print well on glossy paper.

ENWW

The paper type is not in the driver

149

Paper issues