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HP Z3100 HP Designjet Z3100ps GP Photo Printer - User's Guide - Page 197

Troubleshooting general printer issues

UPC - 882780677531

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15 Troubleshooting general printer issues ● The printer does not print ● The printer seems slow ● The printer printed on undesirable paper ● Communication failures between computer and printer ● Cannot access HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) ● Cannot access the Embedded Web Server ● Automatic file system check ● An AutoCAD 2000 memory allocation error ● No output when printing from Microsoft Visio 2003 ● Unavailable driver features when printing from QuarkXPress ● Printer alerts General printer issues ENWW 187

Section	Page
Introduction	11
Safety precautions	12
HP Start-Up Kit	12
Using this guide	12
Introduction	12
Use and maintenance	13
Troubleshooting	13
Accessories, support, and specifications	13
Glossary	13
Index	13
Warnings and Cautions	13
The printer's main features	14
The printer's main components	14
Front view	15
Rear view	15
The front panel	16
Printer software	17
The printer's internal prints	18
Installing the software	19
Choose which connection method to use	20
Connect to a network (Windows)	20
Connect directly to a computer (Windows)	21
Printer sharing considerations	22
Uninstall the printer software (Windows)	22
Connect to a network (Mac OS)	22
Bonjour/Rendezvous connection	22
TCP/IP connection	24
Connect directly to a computer (Mac OS)	25
Sharing the printer	26
Uninstall the printer software (Mac OS)	26
Personalizing the printer	27
Turn printer on and off	28
Change the language of the front-panel display	29
Access HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS)	29
Access the Embedded Web Server	30
Change the language of HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS)	30
Change the language of the Embedded Web Server	30
Change the sleep mode setting	31
Turn the buzzer on and off	31
Change the front-panel display contrast	31
Change the units of measurement	31
Configure network settings	31
Change the graphic language setting	32
Paper handling	35
General advice	36
Choose which spindle to use	36
Load a roll onto the spindle	37
Load a roll into the printer	39
Easy loading procedure	39
Paper menu procedure	42
Unload a roll	43
Unload paper key procedure with paper on the roll	43
Paper menu procedure with paper on the roll	44
Roll out of paper procedure	44
Load a single sheet	44
Easy loading procedure	45
Paper menu procedure	46
Unload a single sheet	48
Unload paper key procedure	48
Paper menu procedure	48
View information about the paper	49
Paper profiles	49
Add a custom paper type	50
Print on loaded paper	51
Maintain paper	51
Change the drying time	51
Turn the automatic cutter on and off	52
Feed and cut the paper	52
Printing	55
Create a print job	56
Using the Embedded Web Server to print files	56
Select print quality	57
Select paper size	57
Custom paper sizes	58
Select margins options	58
Print with shortcuts	59
Rescale a print	60
Change the treatment of overlapping lines	61
Preview a print	61
Print a draft	63
High-quality printing	64
If you have a high-resolution image	64
If you have printhead problems	64
If you are printing on photo paper	65
If you are printing on satin photo paper	65
Print in gray shades	65
Print with no margins	66
Rotate an image	66
Autorotate	68
Print with crop lines	68
Use paper economically	68
Nest jobs to save roll paper	68
When does the printer try to nest pages?	69
What pages can be nested?	69
Which pages qualify for nesting?	69
How long does the printer wait for another file?	70
Use ink economically	70
Color management	71
What is color?	72
The problem: color in the computer world	72
The solution: color management	74
Color and your printer	76
HP Embedded Spectrophotometer	76
A summary of the color management process	77
Color calibration	78
Color profiling	79
Create your own profile	79
Use a third-party profile	81
Profile your monitor	81
Color management options	81
Perform black point compensation	82
Set the rendering intent	82
Color emulation	83
CMYK color emulation	83
RGB color emulation	84
HP Professional PANTONE Emulation	85
Color adjustment options	86
Printing in color	86
Printing in grayscale	87
Color management scenarios	88
Print a color photo for an exhibition (Photoshop, PS driver)	88
Print a color photo for an exhibition (Photoshop, PCL driver)	91
Print a black-and-white photo for an exhibition (Photoshop, PS driver)	94
Print a black-and-white photo for an exhibition (Photoshop, PCL driver)	98
Print a digital album (Aperture, PS driver)	102
Print a digital album (Aperture, PCL driver)	105
Proof the output on the monitor (InDesign, PS driver)	107
Proof the output on the printer (QuarkXPress, PS driver)	111
Proof a press using the EFI RIP	114
Job queue management	117
Embedded Web Server job queue page	118
Job preview	118
Turn off the job queue	119
Select when to print a job in the queue	119
Identify a job in the queue	119
Prioritize a job in the queue	120
Delete a job from the queue	120
Reprint or copy a job in the queue	120
Job status messages	120
Remove a hold	121
Retrieving printer usage information	123
Get printer accounting information	124
Check printer usage statistics	124
Printer statistics with HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS)	124
Printer statistics with the Embedded Web Server	124
Check ink and paper usage for a job	124
Ink and paper statistics with HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS)	124
Printer statistics with the Embedded Web Server	125
Handling ink cartridges and printheads	127
About the ink cartridges	128
Check the ink cartridges status	128
Ink menu procedure	128
HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) procedures	128
Remove an ink cartridge	129
Insert an ink cartridge	130
About the printheads	131
Check the printhead status	132
Remove a printhead	132
Insert a printhead	135
Maintaining the printer	139
Check printer status	140
Clean the exterior of the printer	140
Replace the cutter	140
Maintain the ink cartridges	145
Move or store the printer	145
Update the firmware	146
Update the software	146
Printer maintenance kits	147
Secure Disk Erase	147
Accessories	149
How to order supplies and accessories	150
Order ink supplies	150
Order paper	151
Non-recommended paper types	155
Order accessories	155
Introduction to the accessories	155
Stand	155
EFI Designer Edition RIP	155
HP Photosmart Pro print plug-in for Adobe Photoshop	156
Troubleshooting paper issues	157
The paper cannot be loaded successfully	158
Unsuccessful roll load	158
Unsuccessful sheet load	158
Paper loading error messages	159
The paper type is not in the driver	159
Transparent or translucent paper	160
Glossy paper	160
Matte Paper	160
General purpose paper	160
Photographic paper	161
Fine art paper	161
Banners	161
HP Banners with Tyvek®	161
Black ink is easily removed when touched	161
After printing, the paper has wrinkles or there is too much ink	161
The paper has jammed	162
Prints do not fall nicely into the basket	164
The sheet stays in the printer when the print has been completed	165
The paper is cut when the print has been completed	165
The cutter does not cut well	165
The roll is loose on the spindle	165
A strip stays on the output tray and generates jams	165
Recalibrate the paper advance	166
Recalibrating the paper advance procedure	166
Return to default calibration	167
Troubleshooting print-quality issues	169
General advice	170
Print quality troubleshooting wizard	170
Horizontal lines across the image (banding)	171
Lines are too thick, too thin, or missing	172
Lines appear stepped or jagged	172
Lines print double or in the wrong colors	173
Lines are discontinuous	173
Lines are blurred	174
The whole image is blurry or grainy	175
The paper is not flat	175
The print is scuffed or scratched	176
Ink marks on the paper	176
Horizontal smears on the front of coated paper	176
Ink marks on the back of the paper	177
Black ink comes off when you touch the print	177
Edges of objects are stepped or not sharp	177
Edges of objects are darker than expected	178
Bronzing	178
Horizontal lines at the end of a cut sheet print	178
Vertical lines of different colors	179
White spots on the print	179
Colors are inaccurate	179
Color accuracy using EPS or PDF images in page layout applications	180
The image is incomplete (clipped at the bottom)	180
The image is clipped	180
Some objects are missing from the printed image	181
A PDF file is clipped or objects are missing	181
The Image Diagnostics Print	182
Corrective action	184
If you still have a problem	185
Troubleshooting ink cartridge and printhead issues	187
Cannot insert an ink cartridge	188
Ink cartridge status messages	188
Cannot insert a printhead	188
The front-panel display recommends reseating or replacing a printhead	189
Clean the printheads	189
Clean the printhead drop detector	190
Align the printheads	192
Reinsert printheads procedure	193
Image Quality Maintenance menu procedure	194
Scanning errors during alignment	194
Printhead status messages	194
Troubleshooting general printer issues	197
The printer does not print	198
The printer seems slow	198
The printer printed on undesirable paper	198
Communication failures between computer and printer	199
Cannot access HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS)	200
Cannot access the Embedded Web Server	200
Automatic file system check	200
An AutoCAD 2000 memory allocation error	201
No output when printing from Microsoft Visio 2003	201
Unavailable driver features when printing from QuarkXPress	201
Printer alerts	202
Front-panel error messages	205
HP Customer Care	207
Introduction	208
HP Professional Graphics Services	208
Knowledge Center	208
HP Start-Up Kit	208
HP Care Packs and Warranty Extensions	208
HP Installation	209
HP Instant Support	209
HP Proactive Support	209
Contact HP Support	210
Telephone numbers	210
Printer specifications	213
Functional specifications	214
Physical specifications	215
Memory specifications	215
Power specifications	215
Ecological specifications	215
Environmental specifications	216
Acoustic specifications	216
Glossary	217