General purpose paper
..........................................................................
150
Photographic paper
................................................................................
151
Fine art paper
........................................................................................
151
Banners
................................................................................................
151
HP Banners with Tyvek®
........................................................................................
151
Black ink is easily removed when touched
................................................................
151
After printing, the paper has wrinkles or there is too much ink
....................................
151
The paper has jammed
.........................................................................................................
152
Prints do not fall nicely into the basket
....................................................................................
154
The sheet stays in the printer when the print has been completed
...............................................
155
The paper is cut when the print has been completed
.................................................................
155
The cutter does not cut well
...................................................................................................
155
The roll is loose on the spindle
...............................................................................................
155
A strip stays on the output tray and generates jams
..................................................................
155
Recalibrate the paper advance
..............................................................................................
156
Recalibrating the paper advance procedure
.............................................................
156
Return to default calibration
....................................................................................
157
13
Troubleshooting print-quality issues
General advice
....................................................................................................................
160
Print quality troubleshooting wizard
........................................................................................
160
Horizontal lines across the image (banding)
............................................................................
161
Lines are too thick, too thin, or missing
...................................................................................
162
Lines appear stepped or jagged
............................................................................................
162
Lines print double or in the wrong colors
.................................................................................
163
Lines are discontinuous
.........................................................................................................
163
Lines are blurred
..................................................................................................................
164
The whole image is blurry or grainy
.......................................................................................
165
The paper is not flat
.............................................................................................................
165
The print is scuffed or scratched
.............................................................................................
166
Ink marks on the paper
.........................................................................................................
166
Horizontal smears on the front of coated paper
........................................................
166
Ink marks on the back of the paper
.........................................................................
167
Black ink comes off when you touch the print
...........................................................................
167
Edges of objects are stepped or not sharp
...............................................................................
167
Edges of objects are darker than expected
..............................................................................
168
Bronzing
.............................................................................................................................
168
Horizontal lines at the end of a cut sheet print
.........................................................................
168
Vertical lines of different colors
..............................................................................................
169
White spots on the print
........................................................................................................
169
Colors are inaccurate
...........................................................................................................
169
Color accuracy using EPS or PDF images in page layout applications
..........................
170
The image is incomplete (clipped at the bottom)
.......................................................................
170
The image is clipped
............................................................................................................
170
Some objects are missing from the printed image
.....................................................................
171
A PDF file is clipped or objects are missing
.............................................................................
171
The Image Diagnostics Print
...................................................................................................
172
Corrective action
...................................................................................................
174
If you still have a problem
.....................................................................................................
175
14
Troubleshooting ink cartridge and printhead issues
Cannot insert an ink cartridge
...............................................................................................
178
Ink cartridge status messages
.................................................................................................
178
ENWW
vii