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Diagnostic, programs, error, codes, messages, Starting, AMIDiag, program

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Diagnostic programs, error codes, and messages Diagnostic error messages indicate that a problem exists. They are not intended to be used to identify a failing part. Troubleshooting and servicing of complex problems that are indicated by error messages should be performed by trained service personnel. Sometimes the first error to occur causes additional errors. In this case, the server displays more than one error message. Always follow the suggested action instructions for the first error message that appears. Chapter 6, "Symptom-to-FRU index," on page 147 contains the error codes that might appear in the detailed test log and summary log when the diagnostic programs are run. Text messages The diagnostic text message format is as follows: Function Name: Result (test specific string) where: Function Name is the name of the function being tested when the error occurred. This corresponds to the function code (fff) shown in the error code format in the previous section. Result can be one of the following: Passed This result occurs when the diagnostic test is completed without any errors. Failed This result occurs when the diagnostic test discovers an error. Aborted This result occurs when you stop the diagnostic test before it is complete. Starting the AMIDiag program The AMIDiag program is stored in the EEPROM of the server. You can download the latest version from http://www.ibm.com/eserver/xseries/ on the World Wide Web. Starting the AMIDiag program from the server Complete the following steps to start the AMIDiag program: 1. Turn on the server, and watch the screen. Note: To run the AMIDiag program, you must start the server with the highest level password that is set. That is, if an administrator password is set, you must type the administrator password, not the user password, to run the diagnostic programs. 2. When the EFI Boot Manager appears on the screen, select Diagnostic, and press Enter. 3. When the AMIDiag program screen appears, select the test you want to run from the menu that appears, and follow the instructions on the screen. 38 IBM xSeries 450 Type 8688: Hardware Maintenance Manual and Troubleshooting Guide

Section	Page
About this manual	5
Important safety information	5
Online support	5
Contents	7
Chapter 1. General information	11
Related publications	11
Notices and statements in this book	12
Features and specifications	13
What your IBM xSeries 450 offers	14
Server controls and indicators	14
Front view	15
Rear view	16
Server power features	18
Turning on the server	18
Turning off the server	18
Chapter 2. Configuring the server	21
Using the Extensible Firmware Interface (EFI) Boot Manager	21
Using the Configuration/Setup Utility program	22
Starting the Configuration/Setup Utility program	22
Configuration/Setup Utility menu choices	22
Passwords	24
Using the LSI Logic Configuration Utility program	25
Setting up the Remote Supervisor Adapter	26
Remote Supervisor Adapter features	26
Setup requirements	26
Cabling and configuring the Remote Supervisor Adapter	28
Cabling the Ethernet LAN port and serial port	28
Configuring the adapter	30
Using the ASM interconnect network	36
Planning and cabling the interconnect network	36
Forwarding alerts	37
Connecting the ASM Interconnect module to the xSeries 450	37
ASM interconnect network configuration examples	38
Configuring the Gigabit Ethernet controller	41
Chapter 3. Diagnostics	43
General checkout	43
Diagnostic tools overview	45
POST error codes and messages	45
System-error logs	46
Light Path Diagnostics feature	46
The diagnostics panel	47
LEDs on the top of the server	47
LEDs on the system boards	47
Diagnostic display	47
Diagnostic programs, error codes, and messages	48
Text messages	48
Starting the AMIDiag program	48
Starting the AMIDiag program from the server	48
Updating the firmware	49
AMIDiag menus	50
Using AMIDiag keys	50
Running AMIDiag tests	51
Running the AMIDiag program in Batch Mode	51
Error-log viewer	52
Quitting tests	52
System diagnostic tests	52
Processor test	52
System Board Test	53
PCI System Test	53
Multiprocessor Test	53
Memory diagnostic tests	54
IDE device diagnostic tests	54
IDE CD-ROM tests	55
IDE DVD tests	55
ATAPI removables test	56
SCSI diagnostic tests	56
SCSI Disk Buffer Test	57
SCSI Disk Self Diagnostic Test	57
SCSI Disk Read Test	57
SCSI Disk Write Test	58
SCSI Disk Format Test	58
SCSI Disk Spin Down Test	58
SCSI Disk Quick Test	58
SCSI CD-ROM tests	59
SCSI Tape Test	60
Video diagnostic tests	61
Running video tests	62
Video Monitor Test	62
Video Controller Test	63
USB diagnostic tests	63
USB Functionality Test	63
USB Keyboard Test	63
USB Mouse Test	70
Miscellaneous diagnostic tests	70
Serial port test	70
LED Test	71
RXE Port Test	71
Advanced System Management Test	72
Options menu	73
Edit Batch Parameters	73
Load Batch Parameters	78
Save Batch Parameters	79
Generate Report	79
Toggle All Tests in Menu	80
Run Selected Tests	80
Toggle Hidden Test Display	80
Ethernet diagnostic tests	80
Diagnostic error code tables	80
Small computer system interface (SCSI) messages	81
Recovering SAL/EFI code	81
Clearing a power-on password	82
Clearing CMOS	83
Power checkout	84
Troubleshooting the Ethernet controller	85
Network connection problems	85
Ethernet controller troubleshooting chart	86
Ethernet controller messages	86
Chapter 4. Installing options	87
Installation guidelines	87
System reliability considerations	87
Working inside a server with power on	87
Handling static-sensitive devices	88
Major components of the xSeries 450 server	88
Connector and LED locations	90
Memory board internal connectors and LEDs	90
Memory switch card LEDs	91
Processor board internal connectors and LEDs	92
Midplane board connectors and LEDs	94
PCI-X board internal connectors and LEDs	96
I/O-board internal connectors	97
I/O-board jumpers	97
Remote Supervisor Adapter connectors and LEDs	98
Opening the cover	98
Removing and replacing the bezel	99
Removing and replacing a hot-swap power supply	100
Installing an adapter	102
Installing a hot-swap hard disk drive	105
Installing a 1.44 MB diskette drive	106
Installing a CD-ROM or DVD-ROM drive	107
Installing memory	108
Installing and replacing a microprocessor and power module	110
Replacing and troubleshooting fans	117
Replacing fan 1 or 2	117
Replacing fan 3 or 4	118
Replacing the battery	119
Completing the installation	121
Closing the cover	121
Connecting the cables	121
Updating your server configuration	122
Installing the server in a rack	123
Chapter 5. Field replaceable units	125
Memory-board assembly	125
Memory board	125
Memory-board voltage regulator module (VRM)	126
Memory switch card and cable	128
Processor-board assembly	129
Microprocessor and power module	131
Processor-board VRM	132
PCI-X board assembly	133
Midplane board	135
Midplane-board VRM	136
PCI-X board	137
Active PCI assembly	139
I/O board, riser card, and Remote Supervisor Adapter	140
Restoring the nonvolatile EFI variables	144
Top cover assembly	147
Top power board	148
Hard disk drive backplane	148
Media bay card	149
Memory-board retaining latches	150
AC box assembly mechanism	151
Media-extract mechanism	153
Power/reset card assembly	154
Light Path card	154
Chapter 6. Symptom-to-FRU index	157
Light Path LED errors	157
System-error log entries	159
SAL/EFI messages	160
Service processor messages	164
Diagnostic error codes	169
System-error codes	169
IDE CD test error codes	171
ATAPI removables test error codes	172
IDE DVD-ROM drive test error codes	174
SCSI test error codes	174
Video test error codes	177
USB test error codes	177
Serial port test error codes	179
Advanced System Management error codes	180
RXE port error codes	183
Memory test error codes	184
LED error codes	185
Error symptoms	186
Power supply LED errors	190
Diagnostic display error codes	191
Hardware status error codes	191
SAL/EFI progress codes	193
SCSI error messages	194
Ethernet error messages	195
Undetermined problems	195
Chapter 7. Parts listing xSeries 450 Type 8688	197
System	197
Figure A	200
Figure B	201
Keyboard CRUs	202
Power cord CRUs	203
Appendix A. Getting help and technical assistance	205
Before you call	205
Using the documentation	205
Getting help and information from the World Wide Web	205
Software service and support	206
Hardware service and support	206
Appendix B. Related service information	207
Safety information	207
General safety	207
Electrical safety	208
Safety inspection guide	209
Handling static-sensitive devices	210
Grounding requirements	210
Safety notices (multilingual translations)	211
Appendix C. Notices	247
Edition notice	247
Trademarks	248
Important notes	248
Product recycling and disposal	249
Battery return program	249
Electronic emission notices	250
Federal Communications Commission (FCC) statement	250
Industry Canada Class A emission compliance statement	250
Australia and New Zealand Class A statement	250
United Kingdom telecommunications safety requirement	250
European Union EMC Directive conformance statement	250
Taiwanese Class A warning statement	251
Chinese Class A warning statement	251
Japanese Voluntary Control Council for Interference (VCCI) statement	251
Power cords	251

Match case Limit results 1 per page

Diagnostic

programs,

error

codes,

and

messages

Diagnostic

error

messages

indicate

that

problem

exists.

They

are

not

intended

used

identify

failing

part.

Troubleshooting

and

servicing

complex

problems

that

are

indicated

error

messages

should

performed

trained

service

personnel.

Sometimes

the

first

error

occur

causes

additional

errors.

this

case,

the

server

displays

than

one

error

message.

Always

the

suggested

action

instructions

for

the

first

error

message

that

appears.

Chapter

“Symptom-to-FRU

index,”

page

147

contains

the

error

codes

that

might

appear

the

detailed

test

log

and

summary

log

when

the

diagnostic

programs

are

run.

Text

messages

The

diagnostic

text

message

format

follows:

Function

Name:

Result

(test

specific

string)

where:

Function

Name

the

name

the

function

being

tested

when

the

error

occurred.

This

corresponds

the

function

code

(fff)

shown

the

error

code

format

the

section.

Result

can

one

the

following:

Passed

This

result

occurs

when

the

diagnostic

test

completed

without

any

errors.

Failed

This

result

occurs

when

the

diagnostic

test

discovers

error.

Aborted

This

result

occurs

when

you

stop

the

diagnostic

test

before

complete.

Starting

the

AMIDiag

program

The

AMIDiag

program

stored

the

EEPROM

the

server.

You

can

download

the

latest

version

from

http://www.ibm.com/eserver/xseries/

the

World

Wide

Web.

Starting

the

AMIDiag

program

from

the

server

Complete

the

following

steps

start

the

AMIDiag

program:

Turn

the

server,

and

watch

the

screen.

Note:

run

the

AMIDiag

program,

you

must

start

the

server

with

the

highest

level

password

that

set.

That

is,

administrator

password

set,

you

must

type

the

administrator

password,

not

the

user

password,

run

the

diagnostic

programs.

When

the

EFI

Boot

Manager

appears

the

screen,

select

Diagnostic

and

press

Enter.

When

the

AMIDiag

program

screen

appears,

select

the

test

you

want

run

from

the

that

appears,

and

the

instructions

the

screen.

IBM

xSeries

450

Type

8688:

Hardware

Maintenance

Manual

and

Troubleshooting

Guide