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Intel SE7501HG2 Product Guide - Page 125

Getting Help, World Wide Web, Telephone

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6 Getting Help World Wide Web http://support.intel.com/support/motherboards/server/SE7501HG2 Telephone All calls are billed US $25.00 per incident, levied in local currency at the applicable credit card exchange rate plus applicable taxes. In U.S. and Canada 1-800-404-2284 In Europe UK France Germany Italy Spain 0870 6072439 01 41 918529 069 9509 6099 02 696 33276 91 377 8166 Finland Denmark Norway Sweden Holland 9 693 79297 38 487077 23 1620 50 08 445 1251 020 487 4562 In Asia-Pacific region Australia 1800 649931 Hong Kong 852 2 844 4456 Korea 822 767 2595 PRC 800 820 1100 Singapore 65 831-1311 Taiwan 2 2718 9915 India 0006517-2-830 3634 Indonesian Malaysia New Zealand Pakistan Philippines Thailand Vietnam 001-803 65 7249 1-800 80 1390 0800 444 365 632 6368415 1-800 1 651 0117 001-800 6310003 632 6368416 In Japan 0120-868686 (Domestic) 81-298-47-0800 (outside country) In Latin America Brazil 0021-0811-408-5540 Mexico 001-800-628-8686 Colombia 980-9-122-118 Costa Rica 0-800-011-0395 Panama 001-800-628-8686 Chile 800-532-992 Miami 1-800-621-8423 Ecuador Guatemala Venezuela Argentina Paraguay Peru Uruguay 999-119, 800-628-8686 (via AT&T) 99-99-190, 800-628-8686 (via AT&T) 800-11-120, 800-628-8686 (via AT&T) 001-800-222-1001, 800-628-8686 (via AT&T) 008-11, 800-628-8686 (via AT&T) 0-800-50000, 800-628-8686 (via AT&T) 000-410, 800-628-8686 (via AT&T) For an updated support contact list, please see http://www.intel.com/support/9089.htm Getting Help 125

Section	Page
A Guide for Technically Qualified Assemblers of Intel® Identified Subassemblies/Products	1
1 Description	8
Server Board Features	8
Server Board Connector and Component Locations	10
Back Panel Connectors	11
Intel® E7501 Chipset	12
MCH	12
P64H2	12
ICH3-S	12
Super I/O	13
Serial Ports	13
Parallel Port	13
Floppy Disk Connector	13
Keyboard and Mouse Connectors	13
Processor	13
Dual Processor Operation	14
Boxed Processor Fan Heat Sink	14
Memory	15
PCI I/O Subsystem	15
Segment C: 64-bit / 133 MHz PCI-X Capable Subsystem	16
Segment B: 64-bit / 100 MHz PCI-X Capable Subsystem	16
Zero Channel RAID	17
Segment A: 32-bit/33 MHz PCI Subsystem	17
Video	17
SCSI Controller	18
IDE Controller	18
USB Interface	18
Network Interface Controller	19
Supported Network Features	19
NIC Connector and Status LEDs	20
ACPI	20
Wakeup Events	21
	21
Wake on LAN	21
Wake on Ring	21
Wake on RTC Alarm	21
System Management	22
Baseboard Management Controller	22
Field Replaceable Units and Sensor Data Records	22
System Event Log	22
Platform Event Management	23
Emergency Management Port	23
EMP and Serial Over LAN	24
Intel® Server Management	24
Security	25
Summary of Software Security Features	25
Secure Mode	27
Hot Key Activation	27
Secure Boot Mode (Unattended Start)	27
Using Secure Boot	27
Password Protection	28
Setting Passwords	28
Intrusion Switch Monitoring	29
Floppy Write Protection	29
Fixed Disk Boot Sector Write Protect	29
Power Switch Mask	29
Secure Mode	29
2 Server Board Installations and Upgrades	30
Tools and Supplies Needed	30
Before You Begin	30
Emissions Disclaimer	30
Safety Cautions	30
Safety and Regulatory Compliance	31
Minimum Hardware Requirements	32
	32
Processor	32
Memory	32
Power Supply	32
Installation Notes	32
Installation Procedures	33
Installing the I/O Gasket and Shield	33
Attaching the Gasket to the I/O Shield	33
Attaching the Label to the I/O Shield	34
Installing the I/O Shield	34
Installing Chassis Standoffs	35
Installing the Rubber Bumper	36
Installing the Server Board	37
Installing or Replacing Processor(s)	38
Installing the Processor and the Processor Wind Tunnel in the SC5200 Base Chassis or in a Reference Chassis	39
Installing the Processor in the SC5200 Hot Swap Redundant Power Chassis	46
Replacing a Processor	50
Installing Memory	51
Cable Routing for Intel SC5200 Base Chassis	52
IDE or SCSI Cables	52
Floppy and Front Panel Cables	53
Cable Routing for Intel SC5200 Hot-Swap, Redundant Power Chassis	53
Making Connections to the Server Board	54
Intel® SC5200 Base Server Chassis Note	55
Intel SC5200 Hot-Swap, Redundant Power Server Chassis Note	55
Installing the Serial B Cable	55
Finishing Up	56
Replacing the Backup Battery	57
3 POST and the BIOS Setup Utility	61
Power-On Self-Test (POST)	61
Temporarily Changing the Boot Device Priority	62
Using BIOS Setup	62
Record Your Setup Settings	62
If BIOS Setup Is Inaccessible	62
Starting Setup	63
Setup Menus	63
Menu Selection Bar	65
Main Menu	65
Advanced Menu	67
Security Menu	70
Server Menu	71
Boot Menu	75
Exit Menu	76
Upgrading the BIOS	77
Preparing for the Upgrade	77
Recording the Current BIOS Settings	77
Obtaining the Upgrade Utility	77
Creating a Bootable Diskette	77
Creating the BIOS Upgrade Diskette	78
Performing the BIOS Upgrade	78
Recovering the BIOS	78
Changing the BIOS Language	78
Hot Keys	79
4 Configuration Software and Utilities	81
	81
System Software Update Sequence	81
Server Configuration Wizard	82
Direct Platform Control (DPC) Console	84
DPC Console Modes of Operation	84
Running the DPC Console	85
Using the System Setup Utility	85
Creating SSU Diskettes	85
Running the SSU	86
Working with the SSU Interface	87
Customizing the SSU Interface	87
Exiting the SSU	87
Setting Boot Device Priority	88
Setting Passwords and Security Options	88
Setting the Administrator Password	88
Setting the User Password	88
Setting Security Options	89
Viewing the System Event Log	89
Viewing FRU Information	90
Viewing Sensor Data Records	90
Updating System Firmware and BIOS	91
Updating the BIOS	91
Updating the Firmware	91
Verifying the Firmware	91
Managing the Server Remotely	92
How to Set Up Remote LAN Access	92
How to Set Up Remote Modem or Serial Access	94
How to Set Up Paging Alerts	96
How Set Up LAN Alerts	98
Firmware Update Utility Description	100
How to Run the Firmware Update Utility	100
FRU/SDR Load Utility Description	100
How to Use the FRU/SDR Load Utility	101
Command Line Format	102
Parsing the Command Line	102
Displaying a Given Area	102
Using Specified CFG File	102
Displaying Utility Title and Version	102
Configuration File	103
Prompting for Product Level FRU Information	103
Filtering Records from the SDR File	103
Updating the SDR Nonvolatile Storage Area	103
Updating FRU Nonvolatile Storage Area	103
Setting a System Asset Tag	104
Creating Diskettes	104
Installing a Service Partition (Optional)	105
Saving and Restoring the System Configuration	106
	106
Saving a Configuration	106
Loading a Saved Configuration	107
Using the Intel Server Management and Intel® SMaRT Tool (Optional)	108
Installing Intel Server Management	109
Installing Intel SMaRT Tool	109
5 Solving Problems	111
Resetting the System	111
Initial System Startup	111
Checklist	111
Running New Application Software	112
Checklist	112
After the System Has Been Running Correctly	112
Checklist	112
More Problem Solving Procedures	113
Preparing the System for Diagnostic Testing	113
Monitoring POST	113
Verifying Proper Operation of Key System Lights	114
Confirming Loading of the Operating System	114
Specific Problems and Corrective Actions	114
Power Light Does Not Light	114
No Characters Appear on Screen	115
Characters Are Distorted or Incorrect	115
System Cooling Fans Do Not Rotate Properly	116
Diskette Drive Activity Light Does Not Light	116
Hard Disk Drive Activity Light Does Not Light	116
CD-ROM Drive Activity Light Does Not Light	117
Cannot Connect to a Server	117
Problems with Network	117
PCI Installation Tips	118
Problems with Application Software	118
Bootable CD-ROM Is Not Detected	118
Recovering the BIOS	119
Clearing the Password with the Password Jumper	121
Clearing the CMOS	122
Clearing CMOS with the Front Panel Buttons	122
Clearing CMOS with the CMOS Jumper	122
6 Getting Help	125
	125
	125
World Wide Web	125
Telephone	125
7 Technical Reference	127
Server Board Jumpers	127
8 Regulatory and Integration Information	129
Product Regulatory Compliance	129
Product Safety Compliance	129
Product EMC Compliance	129
Product Regulatory Compliance Markings	130
Electromagnetic Compatibility Notices	131
FCC (USA)	131
Industry Canada (ICES-003)	132
Europe (CE Declaration of Conformity)	132
Taiwan Declaration of Conformity	132
Korean RRL Compliance	132
Australia / New Zealand	132
9	133
9 Equipment Log Worksheet	133
Equipment Log	133