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Test the Path From Your Computer to a Remote Device, Troubleshooting

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Nighthawk AC2300 Smart WiFi Router Test the Path From Your Computer to a Remote Device To test the path from your computer to a remote device: 1. From the Windows toolbar, click the Start button and select Run. 2. In the Windows Run window, type ping -n 10 where is the IP address of a remote device such as your ISP DNS server. If the path is functioning correctly, messages display that are similar to those shown in Test the LAN Path to Your Router on page 150. 3. If you do not receive replies, check the following: • Check to see that IP address of your router is listed as the default gateway for your computer. If DHCP assigns the IP configuration of your computers, this information is not visible in your computer Network Control Panel. Verify that the IP address of the router is listed as the default gateway. • Check to see that the network address of your computer (the portion of the IP address specified by the subnet mask) is different from the network address of the remote device. • Check to see that your cable or DSL modem is connected and functioning. • If your ISP assigned a host name to your computer, enter that host name as the account name on the Internet Setup page. • Your ISP might be rejecting the Ethernet MAC addresses of all but one of your computers. Many broadband ISPs restrict access by allowing traffic only from the MAC address of your broadband modem. Some ISPs additionally restrict access to the MAC address of a single computer connected to that modem. If your ISP does this, configure your router to "clone" or "spoof" the MAC address from the authorized computer. Troubleshooting 151

Section	Page
Contents	3
1. Hardware Setup	8
Unpack Your Router	9
Attach the Antennas	9
Front View	10
LED Descriptions	10
Rear Panel	12
Position Your Router	13
Cable Your Router	14
Disable or Enable LED Blinking or Turn Off LEDs	14
2. Connect to the Network and Access the Router	16
Connect to the Network	17
Wired Connection	17
WiFi Connection	17
WiFi Connection Using WPS	17
Label	18
Types of Logins	18
Use a Web Browser to Access the Router	18
Automatic Internet Setup	18
Log In to the Router	20
Install the Router With the NETGEAR Up App	20
Change the Language	20
Access the Router With the NETGEAR genie App	21
3. Specify Your Internet Settings	22
Use the Internet Setup Wizard	23
Manually Set Up the Internet Connection	23
Specify an Internet Connection Without a Login	23
Specify an Internet Connection That Uses a Login	24
Specify IPv6 Internet Connections	25
Requirements for Entering IPv6 Addresses	26
Use Auto Config for an IPv6 Internet Connection	27
Use Auto Detect for an IPv6 Internet Connection	28
Set Up an IPv6 6to4 Tunnel Internet Connection	29
Set Up an IPv6 6rd Internet Connection	30
Set Up an IPv6 Pass Through Internet Connection	31
Set Up an IPv6 Fixed Internet Connection	32
Set Up an IPv6 DHCP Internet Connection	33
Set Up an IPv6 PPPoE Internet Connection	34
Change the MTU Size	35
4. Control Access to the Internet	38
Set Up Parental Controls	39
Enable Circle With Disney	39
Enable Circle With Disney On Your Router	39
Enable Circle With Disney Using the Circle App	40
Enable Standard Parental Controls	41
Allow or Block Access to Your Network	41
Use Keywords to Block Internet Sites	42
Delete Keywords From the Blocked List	43
Avoid Blocking on a Trusted Computer	44
Block Services From the Internet	44
Manage Network Access Control Lists	45
Schedule When to Block Internet Sites and Services	46
Set Up Security Event Email Notifications	46
5. Network Settings	48
View or Change WAN Settings	49
Set Up a Default DMZ Server	50
Change the Router’s Device Name	50
Change the LAN TCP/IP Settings	51
Specify the IP Addresses That the Router Assigns	52
Disable the DHCP Server Feature in the Router	53
Manage Reserved LAN IP Addresses	54
Reserve an IP Address	54
Edit a Reserved IP Address	55
Delete a Reserved IP Address Entry	55
Use the WPS Wizard for WiFi Connections	56
Specify Basic WiFi Settings	56
Change the WiFi Mbps Settings	58
Change the WiFi Password or Security Level	58
Set Up a Guest WiFi Network	59
Control the WiFi Radios	60
Use the WiFi On/Off Button	60
Enable or Disable the WiFi Radios	60
Set Up a WiFi Schedule	61
Specify WPS Settings	61
Manage Implicit Beamforming	62
Manage Airtime Fairness	63
Manage MU-MIMO	63
Enable Router Mode	64
Use the Router as a WiFi Access Point	64
Set Up the Router in Bridge Mode	65
Set Up a Bridge for a Port Group or VLAN Tag Group	66
Set Up a Bridge for a Port Group	67
Set Up a Bridge for a VLAN Tag Group	67
Set Up an IPTV Port to Lease an Intranet Port	69
Custom Static Routes	70
Set Up a Static Route	70
Edit a Static Route	71
Delete a Static Route	72
6. Optimize Performance	73
Use Dynamic QoS to Optimize Internet Traffic Management	74
Enable Dynamic QoS	74
Enable or Disable the Automatic QoS Database Update	74
Improve Network Connections With Universal Plug and Play	75
Wi-Fi Multimedia Quality of Service	76
Enable or Disable Smart Connect	77
7. Manage Your Network	78
Update the Router Firmware	79
Check for New Firmware and Update the Router	79
Manually Upload Firmware to the Router	80
Change the admin Password and Enable Password Recovery	80
Set Up Password Recovery	81
Recover the admin Password	82
View Router Status	82
Display Internet Port Statistics	83
Check the Internet Connection Status	84
View and Manage Logs of Router Activity	84
View Devices Currently on the Network	85
Monitor Internet Traffic	86
Manage the Router Configuration File	87
Back Up Settings	87
Erase the Current Configuration Settings	87
Restore Configuration Settings	88
Remote Access	88
Set Up Remote Management	89
Use Remote Access	89
Remotely Access Your Router Using the genie App	90
8. Share USB Storage Devices Attached to the Router	91
USB Device Requirements	92
Connect a USB Storage Device to the Router	92
Access a Storage Device Connected to the Router From a Windows Computer	93
Map a USB Device to a Windows Network Drive	93
Access a Storage Device That Is Connected to the Router From a Mac	94
Back Up Windows Computers With ReadySHARE Vault	94
Back Up Mac Computers With Time Machine	95
Set Up a USB Hard Drive on a Mac	95
Prepare to Back Up a Large Amount of Data	96
Use Time Machine to Back Up Onto a USB Hard Disk	96
Use FTP Within the Network	97
View or Change Network Folders on a Storage Device	98
Add a Network Folder on a USB Storage Device	99
Edit a Network Folder on a USB Storage Device	99
Set Up NETGEAR Downloader	100
Download Files Using NETGEAR Downloader	100
Change the NETGEAR Downloader Settings	101
Set Up Email Notifications for NETGEAR Downloader	101
Manage NETGEAR Downloader Tasks	102
Safely Remove a USB Storage Device	102
9. Use Dynamic DNS to Access USB Storage Devices Through the Internet	104
Set Up and Manage Dynamic DNS	105
Set Up FTP Access Through the Internet	105
Your Personal FTP Server	106
Set Up Your Personal FTP Server	106
Set Up a New Dynamic DNS Account	107
Specify a DNS Account That You Already Created	107
Change the Dynamic DNS Settings	108
Access USB Storage Devices Through the Internet	109
Remotely Access a USB Device Using ReadyCLOUD	109
Create a ReadyCLOUD Account	109
Register Your Router With ReadyCLOUD	109
10. Use the Router as a Media Server	111
Specify ReadyDLNA Media Server Settings	112
Play Music From a Storage Device With iTunes Server	112
Set Up the Router’s iTunes Server With iTunes	113
Set Up the Router’s iTunes Server With the Remote App	114
Play Media From a USB Device on TiVo	115
Set Up the Router to Work With TiVo	115
Play Videos on TiVo	116
Play Music or View Photos on TiVo	116
Change the NTP Server	117
11. Share a USB Printer	118
Install the Printer Driver and Cable the Printer	119
Download the ReadySHARE Printer Utility	119
Install the ReadySHARE Printer Utility	120
Print Using the NETGEAR USB Control Center	121
View or Change the Status of a Printer	122
Use the Scan Feature of a Multifunction USB Printer	122
Change NETGEAR USB Control Center Settings	123
Turn Off Automatic Startup for NETGEAR USB Control Center	123
Change the Language for the NETGEAR USB Control Center	123
Specify the USB Control Center Time-Out	123
12. Use VPN to Access Your Network	125
Set Up a VPN Connection	126
Specify VPN Service in the Router	126
Install OpenVPN Software	127
Install OpenVPN Software on Your Windows Computer	127
Install OpenVPN Software on Your Mac Computer	130
Install OpenVPN Software on an iOS Device	130
Install OpenVPN Software on an Android Device	131
Use a VPN Tunnel on Your Windows Computer	132
Use VPN to Access the Router’s USB Device and Media	133
Use VPN to Access Your Internet Service at Home	134
Set Up VPN Client Internet Access in the Router	134
Block VPN Client Internet Access in the Router	135
Use a VPN Tunnel to Access Your Internet Service at Home	135
13. Customize Internet Traffic Rules for Ports	136
Port Forwarding to a Local Server	137
Set Up Port Forwarding to a Local Server	137
Add a Custom Port Forwarding Service	138
Edit a Port Forwarding Service	138
Delete a Port Forwarding Entry	139
Application Example: Make a Local Web Server Public	139
How the Router Implements the Port Forwarding Rule	140
Port Triggering	140
Add a Port Triggering Service	141
Enable Port Triggering	142
Application Example: Port Triggering for Internet Relay Chat	142
14. Troubleshooting	144
Quick Tips	145
Sequence to Restart Your Network	145
Check Ethernet Cable Connections	145
WiFi Settings	145
Network Settings	145
Troubleshoot With the LEDs	145
Standard LED Behavior When the Router Is Powered On	146
Power LED Is Off or Blinking	146
LEDs Never Turn Off	146
Internet or Ethernet Port LEDs Are Off	146
WiFi LED Is Off	147
You Cannot Log In to the Router	147
You Cannot Access the Internet	147
Troubleshoot Internet Browsing	149
Changes Are Not Saved	149
Troubleshoot WiFi Connectivity	149
Troubleshoot Your Network Using the Ping Utility	150
Test the LAN Path to Your Router	150
Test the Path From Your Computer to a Remote Device	151
15. Supplemental Information	152
Factory Settings	153

Match case Limit results 1 per page

Test the Path From Your Computer to a Remote Device

To test the path from your computer to a remote device:

From the Windows toolbar, click the

Start

button and select

Run

In the Windows Run window, type

ping -n 10

where

is the IP address of a remote device such as your ISP DNS server.

If the path is functioning correctly, messages display that are similar to those shown in

Test the LAN

Path to Your Router

on page 150.

If you do not receive replies, check the following:

•

Check to see that IP address of your router is listed as the default gateway for your computer. If

DHCP assigns the IP configuration of your computers, this information is not visible in your computer

Network Control Panel.Verify that the IP address of the router is listed as the default gateway.

•

Check to see that the network address of your computer (the portion of the IP address specified by

the subnet mask) is different from the network address of the remote device.

•

Check to see that your cable or DSL modem is connected and functioning.

•

If your ISP assigned a host name to your computer, enter that host name as the account name on

the Internet Setup page.

•

Your ISP might be rejecting the Ethernet MAC addresses of all but one of your computers.

Many broadband ISPs restrict access by allowing traffic only from the MAC address of your broadband

modem. Some ISPs additionally restrict access to the MAC address of a single computer connected to

that modem. If your ISP does this, configure your router to “clone” or “spoof” the MAC address from the

authorized computer.

Troubleshooting

151

Nighthawk AC2300 Smart WiFi Router