Panasonic AW-UE100 Operating Instructions - Page 166

Troubleshooting continued, For Windows

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Troubleshooting (continued) Symptom Cause and solution • Has a LAN cable of category 5e or above been connected to the LAN connector for IP control ? Reference pages Installation Instructions → "Connections" • Is the [LINK] LED of the LAN connector for IP control lit? → If it is not lit, it means that something is wrong with the connection to the LAN or that the network at the connection destination is not working properly. Check the LAN cable for defective contacts, and check the wiring. page 18 • Is the power on? → If the unit's status display lamp is off or lights up orange, it means that the unit's power is not on. page 35 • Has a valid IP address been set in the unit? page 140 Cannot access from a web browser • Has the wrong IP address been accessed? → Check the connections by following the steps below. For Windows: Using the Windows command prompt, execute > ping [IP address which has been set in the camera] A reply returned from the unit signifies that there are no problems in operation. If a reply is not received, try following operation: • Reboot the unit, and within 20 minutes change the IP address using the Easy IP Setup Software. For Mac: Using the macOS terminal, execute > ping -c 10 [IP address which has been set in the camera] A reply returned from the unit signifies that there are no problems in operation. • Are you accessing via "http://" while the HTTPS function is enabled? → Perform access via "https://" when using the HTTPS function. Entry of the port number is also required. - - - page 151 • Is the same IP address setting being used by another unit? → Check out the IP addresses of the unit, access devices (personal computer, controller, etc.) and any other cameras. page 82 • Does the subnet mask setting match the network subnet of the connection destination? → Check out the subnet mask settings of the unit and access devices, and then consult with the network administrator. page 82 • Has the "Use a proxy server" setting been selected by the web browser? (When the unit and the personal computer are connected to the same subnet) → If a proxy server has been set using the [proxy setting] of the web browser, it is recommended that a "Don't use proxy" address be selected as the unit's IP address setting. - - - • Has the wrong default gateway been set for the unit? (When the unit and personal computer are connected to different subnets) → Check out the default gateway that has been set for the unit, and then consult with the network administrator. page 82 166

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Symptom
Cause and solution
Reference pages
Cannot access from a web browser
• Has a LAN cable of category 5e or above been connected to the LAN connector
for IP control <LAN LINK/ACT>?
Installation Instructions
→ “Connections”
• Is the [LINK] LED of the LAN connector for IP control lit?
→
If it is not lit, it means that something is wrong with the connection to the LAN or
that the network at the connection destination is not working properly.
Check the LAN cable for defective contacts, and check the wiring.
page 18
• Is the power on?
→
If the unit’s status display lamp is off or lights up orange, it means that the unit’s
power is not on.
page 35
• Has a valid IP address been set in the unit?
page 140
• Has the wrong IP address been accessed?
→
Check the connections by following the steps below.
For Windows:
Using the Windows command prompt, execute
> ping [IP address which has been set in the camera]
A reply returned from the unit signifies that there are no problems in operation.
If a reply is not received, try following operation:
• Reboot the unit, and within 20 minutes change the IP address using the Easy IP
Setup Software.
– – –
For Mac:
Using the macOS terminal, execute
> ping -c 10 [IP address which has been set in the camera]
A reply returned from the unit signifies that there are no problems in operation.
•
Are you accessing via "http://" while the HTTPS function is enabled?
→
Perform access via "https://" when using the HTTPS function. Entry of the port
number is also required.
page 151
• Is the same IP address setting being used by another unit?
→
Check out the IP addresses of the unit, access devices (personal computer,
controller, etc.) and any other cameras.
page 82
• Does the subnet mask setting match the network subnet of the connection
destination?
→
Check out the subnet mask settings of the unit and access devices, and then
consult with the network administrator.
page 82
• Has the “Use a proxy server” setting been selected by the web browser? (When
the unit and the personal computer are connected to the same subnet)
→
If a proxy server has been set using the [proxy setting] of the web browser, it is
recommended that a “Don’t use proxy” address be selected as the unit’s IP address
setting.
– – –
• Has the wrong default gateway been set for the unit? (When the unit and
personal computer are connected to different subnets)
→
Check out the default gateway that has been set for the unit, and then consult with
the network administrator.
page 82
166
Troubleshooting (continued)