Cisco 7965G Administration Guide

Cisco 7965G - Unified IP Phone VoIP Manual

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  • Cisco 7965G | Administration Guide - Page 1
    Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-14641
  • Cisco 7965G | Administration Guide - Page 2
    relationship between Cisco and any other company. (0708R) The Java logo is a trademark or registered trademark of Sun Microsystems, Inc. in the U.S. or other countries. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 © 2007 Cisco Systems, Inc
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  • Cisco 7965G | Administration Guide - Page 4
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    Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager 2-2 Understanding How the Cisco Unified IP Phone Interacts with the VLAN 2-2 Providing Power to the Phone 2-3 Power Guidelines 2-4 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications
  • Cisco 7965G | Administration Guide - Page 6
    Phone 3-1 Before You Begin 3-1 Network Requirements 3-2 Cisco Unified Communications Manager Configuration 3-2 Safety 3-2 Understanding the Cisco Unified IP Phone 7965G and 7945G Components 3-3 Network and Access Ports 3-4 Handset 3-4 Speakerphone 3-4 Headset 3-4 Audio Quality Subjective to the User
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    Services, and Users 5-1 Telephony Features Available for the Phone 5-2 Configuring Corporate and Personal Directories 5-14 Configuring Corporate Directories 5-14 Configuring Personal Directory 5-14 Modifying Phone Button Templates 5-15 Configuring Softkey Templates 5-15 Cisco Unified IP Phone 7965G
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    File Requirements for Custom Background Images 6-5 Configuring a Custom Background Image 6-5 Configuring Wideband Codec 6-6 Configuring the Idle Display 6-7 Automatically Disabling the Cisco Unified IP Phone Screen 6-8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
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    Settings 9-4 Cisco Unified Communications Manager and TFTP Services Are Not Running 9-4 Creating a New Configuration File 9-5 Registering the Phone with Cisco Unified Communications Manager 9-6 Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 9-6 Cisco Unified IP Phone Resets Unexpectedly
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    How Users Obtain Support for the Cisco Unified IP Phone A-1 How Users Access the Online Help System on the Phone A-1 How Users Get Copies of Cisco Unified IP Phone Manuals A-2 Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials (SCCP Phones Only) A-2 How Users Subscribe to Services and
  • Cisco 7965G | Administration Guide - Page 11
    administrators, or telecom engineers should review this guide to learn the steps required to properly set up the Cisco Unified IP Phone 7965G and 7945G on the network. The tasks described are administration-level tasks and are not intended for end-users of the phones. Many of the tasks involve
  • Cisco 7965G | Administration Guide - Page 12
    : Cisco Unified IP Phone 7900 Series These publications are available at the following URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html • Cisco Unified IP Phone 7965 Series Phone Guide • Cisco Unified IP Phone Features A-Z Cisco Unified IP Phone 7965G
  • Cisco 7965G | Administration Guide - Page 13
    Preface • Cisco Unified IP Phone Expansion Module 7914 Phone Guide • Installing the Wall Mount Kit for the Cisco Unified IP Phone • Regulatory Compliance and Safety Information for the Cisco Unified IP Phone 7900 Series Cisco Unified Communications Manager Administration Related publications are
  • Cisco 7965G | Administration Guide - Page 14
    ^ < > Description Optional alternative keywords are grouped in brackets and separated by vertical bars. A the following convention: Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger. You Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager
  • Cisco 7965G | Administration Guide - Page 15
    R An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phone 7965G and 7945G are full-featured telephones that provide voice communication over an Internet Protocol (IP) network. These phones function much like digital business phones, allowing you to place and receive phone calls and to
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    of the Cisco Unified IP Phone 7945G. Figure 1-1 Cisco Unified IP Phone 7965G 2 1 3 16 184913 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-2 Cisco Unified IP Phone 7945G 2 1 3 16 1 15 14 4 5 6 7 8 9 13 12 11 10 184912 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco
  • Cisco 7965G | Administration Guide - Page 17
    hook) and the ringer volume (on-hook). Toggles the speakerphone on or off. 11 Mute button Toggles the Mute feature on or off. 12 Headset button Toggles the headset on or off. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 1-3
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    network. The Cisco Unified IP Phone uses CDP to communicate information such as auxiliary VLAN ID, per port power management details, and Quality of Service (QoS) configuration information with the Cisco Catalyst switch. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified
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    is a standardized network discovery protocol (similar to CDP) that is supported on some Cisco and third-party devices. The Cisco Unified IP Phone supports LLDP on the PC port. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 1-5
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    on a global basis by Cisco Unified Communications Manager or Media Gateway in operation. Some SIP endpoints may allow these parameters to be configured on the endpoint itself. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 1-6 OL-14641
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    4-5 What Features are Supported on the Cisco Unified IP Phone 7965G and 7945G? The Cisco Unified IP Phone functions much like a digital business phone, allowing you to place and receive telephone calls. In addition to traditional telephony features, the Cisco Unified IP Phone includes features that
  • Cisco 7965G | Administration Guide - Page 22
    problems users might encounter when using their IP phones. See Chapter 7, "Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone," for more information. Related Topics • Configuring Settings on the Cisco Unified IP Phone, page 4-1 • Configuring Features, Templates, Services
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    configuration, and troubleshooting information for Cisco Unified Communications Manager and Cisco Unified IP Phones Refer to Cisco Unified Communications Manager Security Guide Security features supported on the Cisco Unified See the "Overview of Supported Security Features" IP Phone section on
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    "Supporting 802.1X Authentication on Cisco Unified IP Phones" section on page 1-15 • "802.1X Authentication and Status" section on page 4-34 • "Troubleshooting Cisco Unified IP Phone Security" section on page 9-9 1-10 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified
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    prevent tampering with the firmware image before it is loaded on a phone. Tampering with the image causes a phone to fail the authentication process and reject the new image. Each Cisco Unified IP Phone requires a unique certificate for device authentication. Phones include a manufacturing installed
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    and Authenticated Phone Calls, page 1-13 • Device Configuration Menu, page 4-11 • Supporting 802.1X Authentication on Cisco Unified IP Phones, page 1-15 • Security Restrictions, page 1-17 1-12 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager
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    with it. Related Topic • Understanding Security Features for Cisco Unified IP Phones, page 1-9 • Understanding Security Profiles, page 1-13 • Security Restrictions, page 1-17 OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 1-13
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    authenticated) At least one member is non-secure Results of Action Non-secure conference bridge Non-secure conference Secure conference bridge Non-secure conference 1-14 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 OL-14641-01
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    and to determine parameters such as VLAN allocation and inline power requirements. However, CDP is not used to identify any locally attached PCs. Therefore, Cisco Unified OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 1-15
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    802.1X support on the Cisco Catalyst switches, refer to the Cisco Catalyst switch configuration guides at: http://www.cisco.com/en/US/products/hw/switches/ps708/tsd_products_support_series_home. html 1-16 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications
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    initiator phone does not support security. Overview of Configuring and Installing Cisco Unified IP Phones When deploying a new IP telephony system, system administrators and network administrators must complete several initial configuration tasks to prepare the network for IP telephony service. For
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    to the "Cisco Unified IP Phone" chapter in Cisco Unified Communications Manager System Guide and to the "Cisco Unified IP Phone Configuration" chapter in Cisco Unified Communications Manager Administration Guide. 1-18 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified
  • Cisco 7965G | Administration Guide - Page 33
    the Cisco Unified IP Phone 7965G and 7945G in Cisco Unified Communications Manager Configuration Step and Purpose For More Information Step 1 Gather the following information about the phone: • Phone Model • MAC address • Physical location of the phone • Name or user ID of phone user • Device
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    Refer to Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter, "Adding a Cisco Unified IP Phone Service to a Phone Button" section. Step 9 Add user information by configuring required fields. Required fields are indicated by an asterisk (*); for
  • Cisco 7965G | Administration Guide - Page 35
    the users's location. The Cisco Unified IP Phone Installation Guide, which is provided on the cisco.com web site, provides directions for connecting the phone handset, cables, and other accessories. Note Before you install a phone, even if it is new, upgrade the phone to the current firmware image
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    the Cisco Unified IP Phone 7965G and 7945G Table 1-7 provides an overview and checklist of installation tasks for the Cisco Unified IP Phone 7965G and 7945G. The list presents a suggested order to guide you through the phone installation. Some tasks are optional, depending on your system and user
  • Cisco 7965G | Administration Guide - Page 37
    3-13. identity theft of phones. Make calls with the Cisco Unified IP Phone. Verifies that the phone and features work correctly. Refer to Cisco Unified IP Phone 7965G and 7945G Guide for Cisco Unified Communications Manager 6.0 (SCCP and SIP) Provide information to end users about how to use See
  • Cisco 7965G | Administration Guide - Page 38
    Overview of Configuring and Installing Cisco Unified IP Phones Chapter 1 An Overview of the Cisco Unified IP Phone 1-24 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 OL-14641-01
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    the Cisco Unified IP Phone 7965G and 7945G and other key components of the Voice over IP (VoIP) network. It includes these topics: • Understanding Interactions with Other Cisco Unified IP Communications Products, page 2-1 • Providing Power to the Phone, page 2-3 • Understanding Phone Configuration
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    support patch for your version of Cisco Unified Communications Manager: http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml Related Topic • Telephony Features Available for the Phone, page 5-2 Understanding How the Cisco Unified IP Phone Interacts with the VLAN The Cisco Unified IP Phone 7965G
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    about powering a phone: • Power Guidelines, page 2-4 • Phone Power Consumption and Display Brightness, page 2-4 • Power Outage, page 2-5 • Obtaining Additional Information about Power, page 2-5 OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications
  • Cisco 7965G | Administration Guide - Page 42
    IP Phone 7965G and 7945G Power Type Guidelines External power- Provided through the CP-PWR-CUBE-3 external power supply • The Cisco Unified IP Phone Series use the CP-PWR-CUBE-3 power supply. External power- Provided through the Cisco Unified IP Phone Power Injector The Cisco Unified IP Phone
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    that work with the Cisco Unified IP Phone 7965G and 7945G • The Cisco IOS releases that support bidirectional power negotiation • Other requirements and restrictions regarding power Table 2-3 Related Documentation for Power Document Topics Cisco Unified IP Phone Power Injector PoE Solutions
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    window of Cisco Unified Communications Manager. The MAC address uniquely identifies the phone. For more information refer to the Cisco Unified Communications Manager Administration Guide. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager
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    See the "Providing Power to the Phone" section on page 2-3. See the "Resolving Startup Problems" section on page 9-2. Step 2 Loading the Stored Phone Image. The Cisco Unified IP Phone 7965G and 7945G has non-volatile flash memory in which it stores firmware images and user-defined preferences. At
  • Cisco 7965G | Administration Guide - Page 46
    Phones with Auto-Registration, page 2-9 • Adding Phones with Auto-Registration and TAPS, page 2-10 • Adding Phones with Cisco Unified Communications Manager Administration, page 2-11 • Adding Phones with BAT, page 2-11 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified
  • Cisco 7965G | Administration Guide - Page 47
    address and DNs for the device when user calls TAPS from the phone. Requires phones to be added individually Yes Can add groups of same model of phone. Can schedule when phones are added to the Cisco Unified Communications Manager database. Adding Phones with Auto-Registration By enabling auto
  • Cisco 7965G | Administration Guide - Page 48
    instructions about BAT and about TAPS. Related Topics • Adding Phones with Auto-Registration, page 2-9 • Adding Phones with Cisco Unified Communications Manager Administration, page 2-11 • Adding Phones with BAT, page 2-11 2-10 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco
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    topics: • Converting a New Phone from SCCP to SIP, page 2-12 • Converting an In-Use Phone from SCCP to SIP, page 2-12 • Converting an In-Use Phone from SIP to SCCP, page 2-12 OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 2-11
  • Cisco 7965G | Administration Guide - Page 50
    the existing SIP phone from the Cisco Unified Communications Manager database. In Cisco Unified Communications Manager Administration, create the phone as an SCCP phone. Power cycle the phone. 2-12 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager
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    Auto Registration Protocol enterprise parameter to SIP. 4. Auto-register the SIP phones. Determining the MAC Address of a Cisco Unified IP Phone Several of the procedures that are described in this manual require you to determine the MAC address of a Cisco Unified IP Phone. You can determine the MAC
  • Cisco 7965G | Administration Guide - Page 52
    Determining the MAC Address of a Cisco Unified IP Phone Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network 2-14 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 OL-14641-01
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    the Cisco Unified IP Phone, review the requirements in these sections: • Network Requirements, page 3-2 • Cisco Unified Communications Manager Configuration, page 3-2 • Safety, page 3-2 OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications
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    IP Phone 7900 Series document that accompanied this device. Warning Read the installation instructions before you connect the system to its power source. Warning Only trained and qualified personnel should be allowed to install, replace, or service this equipment. Cisco Unified IP Phone 7965G
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    The Cisco Unified IP Phone 7965G and 7945G include these components on the phone or as accessories for the phone: • Network and Access Ports, page 3-4 • Handset, page 3-4 • Speakerphone, page 3-4 • Headset, page 3-4 OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco
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    hum can either be heard by the remote party or by both the remote party and the Cisco Unified IP Phone user. Some potential humming or buzzing sounds can be caused by a range Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 3-4 OL-14641-01
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    some cases, a hum experienced by a user may be reduced or eliminated by using a local power cube. See the "Safety" section on page 3-2 for more information. Note Cisco Unified IP Phone 7965G and 7945G support wideband headsets. Audio Quality Subjective to the User Beyond the physical, mechanical and
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    the power supply to the Cisco DC Adapter port. Optional. Reference - See the "Headset" section on page 3-4 for supported headsets. See the "Providing Power to the Phone" section on page 2-3. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager
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    section on page 3-4 for guidelines. Figure 3-1 Cisco Unified IP Phone 7965G and 7945G Rear Cable Connections 1 AUX 10/100/1000 SW 10/100/1000 PC DC48V 3 2 5 4 7 6 130055 OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 3-7
  • Cisco 7965G | Administration Guide - Page 60
    • The Cisco Unified IP Phone Expansion Module 7914 is not compatible with SIP phones. • The Cisco Unified IP Phone Expansion Module 7914 is not supported on the Cisco Unified IP Phone 7945G. You can attach one or two Cisco Unified IP Phone Expansion Module 7914s to a Cisco Unified IP Phone 7965G by
  • Cisco 7965G | Administration Guide - Page 61
    effect. Click OK. Click Reset for the changes to take effect. Note Refer users to their Cisco Unified Communications Manager User Options web pages, so they can configure speed dial buttons and program buttons to access phone services on the Cisco Unified IP Phone Expansion Module 7914. See the
  • Cisco 7965G | Administration Guide - Page 62
    the standard footstand and not the wall mount kit, you need to supply the following tools and parts: • Screwdriver • Screws to secure the Cisco Unified IP phone to the wall 3-10 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 OL-14641-01
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    Mounting the Cisco Unified IP Phone 1 Footstand adjustment button-Raises and lowers adjustment plate 2 Wall mounting screw holes 3 Adjustment plate-Raises and lowers phone vertically OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager
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    - Softkeys If the phone successfully passes through these stages, it has started up properly. If the phone does not start up properly, see the "Resolving Startup Problems" section on page 9-2. 3-12 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager
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    LSC. Procedure Step 1 Obtain the CAPF authentication code that was set when the CAPF was configured. Step 2 From the phone, press the Settings > Security Configuration. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 3-13
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    on the phone by choosing Settings > Model Information and ensuring that the LSC setting shows Installed. Related Topic • Understanding Security Features for Cisco Unified IP Phones, page 1-9 3-14 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager
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    can control whether a phone user has access to phone settings by using the Settings Access field in the Cisco Unified Communications Manager Administration Phone Configuration window. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager
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    • Overview of Options Configurable from a Phone, page 4-4 • Network Configuration Menu, page 4-5 • Device Configuration Menu, page 4-11 • Security Configuration Menu, page 4-31 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 4-2 OL-14641-01
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    Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phone 7965G and 7945G Unlocking and Locking Options Configuration options that can be changed from a phone are locked by default to prevent users SIP phones phone will interpret this sequence as **#**, which will reset the phone
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    , you must TFTP Server 1 manually assign a TFTP server. You can also assign an alternative TFTP server to use instead of the one assigned by DHCP. Alternate TFTP TFTP Server 2 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 4-4 OL-14641
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    Media Access Control (MAC) address of the phone. Display only-Cannot configure. Unique host name that the DHCP server assigned to the phone. Display only-Cannot configure. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 4-5
  • Cisco 7965G | Administration Guide - Page 72
    option to No. 3. Scroll to the Subnet Mask option, press the Edit softkey, and then enter a new subnet mask. 4. Press the Validate softkey and then press the Save softkey. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 4-6 OL-14641-01
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    Edit softkey, and then enter a new router IP address. 4. Press the Validate softkey. 5. Repeat Steps 3 and 4 as needed to assign backup routers. 6. Press the Save softkey. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 4-7
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    The phone obtains its Operational VLAN ID via Cisco Discovery Protocol (CDP) from the switch to which the phone is attached. To assign a VLAN ID manually, use the Save softkey. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 4-8 OL-14641-01
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    PC Port Configuration option to the same setting. This ensures that the PC receives the full benefits of the network operating speed. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 4-9
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    page 4-2 • Unlocking and Locking Options, page 4-3 • Editing Values, page 4-3 • Overview of Options Configurable from a Phone, page 4-4 • Device Configuration Menu, page 4-11 4-10 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 OL-14641-01
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    processing calls from the phone, in prioritized order. To change these options, use Cisco Unified Communications Manager Administration, Cisco Unified CM Group Configuration. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 4-11
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    Pool). Indicates that the phone was unable to register with a Cisco Unified Communications Manager listed in its configuration file, and it registered with the TFTP server instead. 4-12 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 OL
  • Cisco 7965G | Administration Guide - Page 79
    LCD on the phone. This text is for end-user display only and has no effect on caller identification or messaging. This value will always be set to null. Display only-cannot configure. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager
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    the phone. From Cisco Unified Communications Manager Administration, choose Device > Device Settings > SIP Profile. Related Topics • Displaying a Configuration Menu, page 4-2 • Device Configuration Menu, page 4-11 4-14 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified
  • Cisco 7965G | Administration Guide - Page 81
    > SIP Profile. Call Waiting Preferences Displays a sub-menu that indicates whether call waiting is enabled (Yes) or disabled (No) for each line. Use Cisco Unified Communications Manager Administration to modify. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco
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    > Phone > Phone Configuration. URL that the phone uses to validate requests made to the phone web server. From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration. 4-16 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified
  • Cisco 7965G | Administration Guide - Page 83
    For (SIP phones only) more information, see the "NTP Configuration Menu (SIP Phones Only)" section on page 4-18 From Cisco Unified Communications Manager Administration, choose System > Phone NTP Reference. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified
  • Cisco 7965G | Administration Guide - Page 84
    priority given to incoming calls. See also: Hold Reversion. Higher-Focus priority given to reverting calls. Even-Focus priority given to the first call. 4-18 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 OL-14641-01
  • Cisco 7965G | Administration Guide - Page 85
    whether the user can configure ringtones and wallpaper images. Default: Enabled From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager
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    Cisco Unified IP Phone Media Configuration Menu Table 4-12 The Media Configuration menu displays whether the headset, speakerphone, and video capability are enabled on the phone Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 OL-14641-01
  • Cisco 7965G | Administration Guide - Page 87
    Device > Phone > Phone Configuration. Range: 0 to 3000 Note For some Network Locales that use a complex cadence, this setting applies only to the first beep tone. See also: Recording Tone OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications
  • Cisco 7965G | Administration Guide - Page 88
    Wideband Headset UI Control option), the user-configured value takes precedence. Enterprise Advertise G.722 Codec Enables/disables Cisco Unified IP Phones to advertise the G.722 codec to Cisco Unified Communications Manager. If enabled (default), and if each endpoint in the attempted call supports
  • Cisco 7965G | Administration Guide - Page 89
    Disabling the Cisco Unified IP Phone Screen" section on page 6-8. Table 4-13 Power Save Configuration Menu Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified
  • Cisco 7965G | Administration Guide - Page 90
    is set to enabled, the internal switch waits eight seconds before forwarding packets between the PC port and the switch port. Default is disabled. 4-24 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 OL-14641-01
  • Cisco 7965G | Administration Guide - Page 91
    mode that is set for the phone. Use Cisco Unified Communications Manager Administration to modify. For use by the Cisco Technical Assistance Center (TAC), if necessary. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 4-25
  • Cisco 7965G | Administration Guide - Page 92
    for phone-based services. From Cisco Unified Communications Manager Administration, choose System > Enterprise Parameters. Related Topics • Displaying a Configuration Menu, page 4-2 • Network Configuration Menu, page 4-5 4-26 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco
  • Cisco 7965G | Administration Guide - Page 93
    , several call statistic values display as 0. For additional information, see the following sections: • Call Statistics Screen, page 7-11 • Streaming Statistics, page 8-11 OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 4-27
  • Cisco 7965G | Administration Guide - Page 94
    CDP should be disabled on the switch port only if the phone is connected to a non-Cisco switch. Note The current PC and switch port CDP values are shown on the Settings menu. 4-28 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 OL-14641-01
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    the protocol supported by the switch. Settings include: From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration. • Enabled-default • Disabled OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications
  • Cisco 7965G | Administration Guide - Page 96
    From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration Related Topics • Displaying a Configuration Menu, page 4-2 • Network Configuration Menu, page 4-5 4-30 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications
  • Cisco 7965G | Administration Guide - Page 97
    the phone uses. For more information about this server, refer to the "Using the Certificate Authority Proxy Function" section in Cisco Unified Communications Manager Security Guide. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager
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    To unlock the CTL file from the Security Configuration menu, follow these steps: Procedure Step 1 Press **# to unlock options on the CTL File menu. 4-32 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 OL-14641-01
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    for this server. For more information about these settings, refer to the "Configuring the Cisco CTL Client" section in Cisco Unified Communications Manager Security Guide. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 4-33
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    Troubleshooting Cisco Unified IP Phone Security" section on page 9-9 for assistance in recovering from a deleted shared secret. Realm-Indicates the user network domain, always set as Network Display only-Cannot configure. 4-34 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco
  • Cisco 7965G | Administration Guide - Page 101
    • Authenticated-Authentication successful or implicit authentication due to timeouts • Held-Authentication failed, waiting before next attempt (approximately 60 seconds) OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 4-35
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    Security Configuration Menu Chapter 4 Configuring Settings on the Cisco Unified IP Phone 4-36 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 OL-14641-01
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    Softkey Templates, page 5-15 • Setting Up Services, page 5-16 • Adding Users to Cisco Unified Communications Manager, page 5-16 • Managing the User Options Web Pages, page 5-17 OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 5-1
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    Indicator (AMWI) A stutter tone from the handset, headset, or For more information, refer to Cisco Unified speakerphone indicates that a user has one or more new Communications Manager System Guide, voice messages on a line. "Cisco Unified IP Phones" chapter. Note The stutter tone is line
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    user to use one-touch, pickup functionality for call pickup, group call pickup, and other group call pickup. For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup Group" chapter. Allows a user to join a non-private call on a shared phone
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    by using another phone in the Cisco Unified Communications Manager Features Unified Communications Manager system. and Services Guide, "Call Park" chapter. Call pickup Allows users to redirect a call that is ringing on another phone within their pickup group to their phone. You can configure
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    phones only) Enables a user to specify that a call relates to a specific client matter. For more information, refer to: the Cisco Unified Communications Manager Features and Services Guide, "Client Matter Codes and Forced Authorization Codes" chapter. OL-14641-01 Cisco Unified IP Phone 7965G
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    . Allows users to connect two calls to each other (without For more information, refer to Cisco Unified remaining on the line). Communications Manager System Guide, "Cisco Unified IP Phones" chapter. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications
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    calls that certain users can place. authorization codes (FAC) (SCCP phones only) For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Client Matter Codes and Forced Authorization Codes" chapter. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G
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    Configuration Reference Allows a user to answer a call ringing on a phone in another group by using a group pickup code. For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup Group" chapter. Allows the user to move a connected
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    are received. For more information refer to: • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter. • Cisco Unified Communications Manager Features and Services Guide, "Malicious Call Identification" chapter. Allows a user to host a Meet-Me conference in which
  • Cisco 7965G | Administration Guide - Page 112
    Manager System Guide, "Cisco Unified IP Phones" chapter. Other group pickup Allows a user to answer a call ringing on a phone in another group that is associated with the user's group. For more information refer to the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup
  • Cisco 7965G | Administration Guide - Page 113
    • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter. • Cisco Unified Communications Manager Features and Services Guide "Barge and Privacy" chapter. Quality Reporting Tool (QRT) Allows users to use the QRT softkey on a phone to submit information about problem
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    For more information refer to: • Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter. • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone Services" chapter. Allows a user to have several phones that share the same For
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    to: • Cisco Unified Communications Manager Administration Guide, "Time Period Configuration" chapter. • Cisco Unified Communications Manager System Guide, "Time-of-Day Routing" chapter. Allows user to disable phone screen illumination on a Refer to the Cisco Unified IP Phone Service phone, which
  • Cisco 7965G | Administration Guide - Page 116
    , Services, and Users Configuring Corporate and Personal Directories The Directories button on the Cisco Unified IP Phone 7965G and 7945G gives users access to several directories. These directories can include: • Corporate Directory-Allows a user to look up phone numbers for co-workers. To support
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    that are associated with applications that are supported by the Cisco Unified IP Phone 7965G and 7945G. Cisco Unified Communications Manager supports two types of softkey templates: standard and nonstandard. Standard softkey templates include Standard User, Standard Feature, Standard IPMA Assistant
  • Cisco 7965G | Administration Guide - Page 118
    Features, Templates, Services, and Users Setting Up Services The Services button on the Cisco Unified IP Phone gives users access to Cisco Unified IP Phone Services. You can also assign services to the programmable buttons on the phone (refer to Cisco Unified IP Phone 7965G and 7945G Guide for more
  • Cisco 7965G | Administration Guide - Page 119
    to Cisco Unified IP Phone 7965G and 7945G Guide. Giving Users Access to the User Options Web Pages Before a user can access the User Options web pages, you must use Cisco Unified Communications Manager Administration to add the user to a standard Cisco Unified Communications Manager end user group
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    Managing the User Options Web Pages Chapter 5 Configuring Features, Templates, Services, and Users 5-18 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 OL-14641-01
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    T E R Customizing the Cisco Unified IP Phone This chapter explains how you customize configuration files, phone ring sounds, background images, and other phone features. This chapter includes these topics: • Customizing and Modifying Configuration Files, page 6-1 • Creating Custom Phone Rings, page
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    required DisplayName and FileName for each phone ring type. • DisplayName defines the name of the custom ring for the associated PCM file that will display on the Ring Type menu of the Cisco Unified IP Phone Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified
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    rings, you can use any standard audio editing packages that support these file format requirements. Configuring a Custom Phone Ring To create custom phone rings for the Cisco Unified IP Phone 7965G and 7945G, follow these steps: Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Create a PCM file for
  • Cisco 7965G | Administration Guide - Page 124
    the Cisco Unified IP Phone Creating Custom Background Images You can provide users with a choice of background images for the LCD screen on their phones. Users can select a background image by choosing Settings > User Preferences > Background Images on the phone. The image choices that users see
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    File Requirements for Custom Background Images" section on page 6-5. Upload the new PNG files that you created to the following subdirectory in the TFTP server for the Cisco Unified Communications Manager: /Desktops/320x212x16 OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide
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    (G.722 is enabled by default for the Cisco Unified IP Phone 7965G and 7945G) and if the far endpoint supports G.722, the call connects using the G.722 codec in place of G.711. This situation occurs regardless of whether the user has enabled a wideband headset or wideband handset, but if either the
  • Cisco 7965G | Administration Guide - Page 127
    that the phone is not used before this service is invoked. To see these settings, choose Settings > Device Configuration and scroll to the Idle URL and the Idle URL Time parameters. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager
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    7:00. To turn the display on at 2:00 p.m. (1400), enter 14:00. If this field is blank, the display will automatically turn on at 0:00. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 6-8 OL-14641-01
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    after an end-user turns the display on, enter 1:30. The default value is 0:30. Disable/enable automatic illumination of the LCD screen when a call is received. Default: Disabled OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 6-9
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    Automatically Disabling the Cisco Unified IP Phone Screen Chapter 6 Customizing the Cisco Unified IP Phone 6-10 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 OL-14641-01
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    , and Statistics on the Cisco Unified IP Phone This chapter describes how to use the following menus and screens on the Cisco Unified IP Phone 7965G and 7945G to view model information, status messages, network statistics, and firmware information for the phone: • Model Information screen-Displays
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    • Firmware Versions-Displays the Firmware Versions screen, which shows information about the firmware running on the phone. For more information, see the "Firmware Versions Screen" section on page 7-10. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications
  • Cisco 7965G | Administration Guide - Page 133
    . To display the Status Messages screen, follow these steps: Procedure Step 1 Step 2 Step 3 Press the Settings button. Select Status. Select Status Messages. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 7-3
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    Security Guide. The phone could not update its certificate Problem with the CTL file on the TFTP server. trust list (CTL) file. For more information, refer to Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified
  • Cisco 7965G | Administration Guide - Page 135
    Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7965G and 7945G (continued) Message DHCP timeout Dialplan Parsing Error (SIP phones only) Disabled DNS timeout DNS unknown host Duplicate IP Description
  • Cisco 7965G | Administration Guide - Page 136
    Status Menu Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Table 7-2 Status Messages on the Cisco Unified IP Phone 7965G and 7945G (continued) Message Error update locale Failed File auth error File not found IP address released Description Possible
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    Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7965G and 7945G (continued) Message Load Auth Failed Load ID incorrect Load rejected HC Load Server is invalid No CTL installed No default
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    Status Menu Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Table 7-2 Status Messages on the Cisco Unified IP Phone 7965G and 7945G (continued) Message Description Possible Explanation and Action No DNS server IP A name was specified but DHCP or
  • Cisco 7965G | Administration Guide - Page 139
    the phone last rebooted Link state and connection of the PC port (for example, Auto 100 Mb Full-Duplex means that the PC port is in a link up state and has auto-negotiated a full-duplex, 100-Mbps connection) OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified
  • Cisco 7965G | Administration Guide - Page 140
    . Select Status. Select Firmware Versions. To exit the Firmware Version screen, press the Exit softkey. Table 7-4 Firmware Version Information Item Load File follow these steps: 7-10 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 OL-14641-
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    , and the new call data overwrites the former call data. To display the Call Statistics screen for information about the last voice stream, follow these steps: Procedure Step 1 Press the Settings button. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified
  • Cisco 7965G | Administration Guide - Page 142
    type of codec that the Cisco Unified IP Phone uses. Average MOS LQK score observed for the entire voice stream. Lowest MOS LQK score observed from start of the voice stream. 7-12 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 OL-14641-01
  • Cisco 7965G | Administration Guide - Page 143
    . If using voice activity detection (VAD), a longer interval might be required to accumulate 3 seconds of active speech. Highest interval concealment ratio from are received. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 7-13
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    Status Menu Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-14 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 OL-14641-01
  • Cisco 7965G | Administration Guide - Page 145
    information directly from a phone. For more information, see Chapter 7, "Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone." For more information about troubleshooting the Cisco Unified IP Phone 7965G and 7945G, see Chapter 9, "Troubleshooting and Maintenance." This
  • Cisco 7965G | Administration Guide - Page 146
    Display-Displays messages that might be useful to the Cisco TAC if you require assistance with troubleshooting. For more information, see the "Device Logs" section on page 8-11. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 8-2 OL-14641-01
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    Media Access Control (MAC) address of the phone Unique, fixed name that is automatically assigned to the phone based on its MAC address Directory number assigned to the phone OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 8-3
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    Configuration Menu and the Device Configuration Menu on the Cisco Unified IP Phone. For more information, see Chapter 5, "Configuring Features, Templates, Services, and Users." Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 8-4 OL-14641-01
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    phone. Operational VLAN ID Auxiliary Virtual Local Area Network (VLAN) configured on a Cisco Catalyst switch in which the phone is a member. Admin. VLAN ID Auxiliary VLAN in which the phone is a member. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified
  • Cisco 7965G | Administration Guide - Page 150
    on behalf of the phone HTTP client and provides responses from the non-local host to the phone HTTP client. URL that the phone uses to validate requests made to the phone web server. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 8-6 OL
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    the phone can participate in video calls when connected to an appropriately equipped PC. Voice VLAN Enabled Indicates whether the phone allows a device attached to the PC port to access the Voice VLAN. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified
  • Cisco 7965G | Administration Guide - Page 152
    the items in this area. • Network area-Displays information about network traffic to and from the network port on the phone. Table 8-4 describes the items in this area. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 8-8 OL-14641-01
  • Cisco 7965G | Administration Guide - Page 153
    size256to511 Description Total number of packets received by the phone Total number of packets received with CRC failed Total number of packets received between 64 and 1522 size OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 8-9
  • Cisco 7965G | Administration Guide - Page 154
    LLDP Neighbor IP Address IP address of the neighbor device discovered by LLDP protocol. LLDP Neighbor Port Neighbor device port to which the phone is connected discovered by LLDP protocol. 8-10 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager
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    Cisco TAC if you require assistance with troubleshooting. Streaming Statistics A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously. A phone -01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 8-11
  • Cisco 7965G | Administration Guide - Page 156
    Note The MOS LQK score can vary based on the type of codec that the Cisco Unified IP Phone uses. Average MOS LQK score observed for the entire voice stream. Lowest MOS stream. 8-12 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 OL-14641-01
  • Cisco 7965G | Administration Guide - Page 157
    using voice activity detection (VAD), a longer interval might be required to accumulate 3 seconds of active speech. Max Conceal Ratio Highest gives 3.9 • G.729 A/AB gives 3.8 OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 8-13
  • Cisco 7965G | Administration Guide - Page 158
    on the Cisco Unified IP Phone" chapter • "Configuring Features, Templates, Services, and Users" chapter • "Call Statistics Screen" section on page 7-11 • "Monitoring the Voice Quality of Calls" section on page 9-16 8-14 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified
  • Cisco 7965G | Administration Guide - Page 159
    see the "Obtaining Documentation, Obtaining Support, and Security Guidelines" section on page xiii. This chapter includes these topics: • Resolving Startup Problems, page 9-2 • Cisco Unified IP Phone Resets Unexpectedly, page 9-6 • Troubleshooting Cisco Unified IP Phone Security, page 9-9 • General
  • Cisco 7965G | Administration Guide - Page 160
    a factory reset of the phone. For instructions, see the "Performing a Factory Reset" section on page 9-15. If after attempting these solutions, the LCD screen on the Cisco Unified IP Phone does not display any characters after at least five minutes, contact a Cisco technical support representative
  • Cisco 7965G | Administration Guide - Page 161
    . Such a setting is particularly useful if the phone was recently moved from one location to another. See the "Network Configuration Menu" section on page 4-5 for instructions. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 9-3
  • Cisco 7965G | Administration Guide - Page 162
    rely on it to make phone calls will be affected. If the TFTP service is not running, many devices will not be able to start up successfully. To start a service, follow these steps: Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 9-4 OL-14641
  • Cisco 7965G | Administration Guide - Page 163
    . You can use the Route Plan Report to view and delete unassigned reference numbers. Refer to Cisco Unified Communications Manager Administration Guide for more information. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 9-5
  • Cisco 7965G | Administration Guide - Page 164
    • Verifying Voice VLAN Configuration, page 9-7 • Verifying that the Phones Have Not Been Intentionally Reset, page 9-8 • Eliminating DNS or Other Connectivity Errors, page 9-8 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 9-6 OL-14641-01
  • Cisco 7965G | Administration Guide - Page 165
    phones on a separate auxiliary VLAN increases the quality of the voice traffic. See the "Understanding How the Cisco Unified IP Phone Interacts with the VLAN" section on page 2-2 for details. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications
  • Cisco 7965G | Administration Guide - Page 166
    a phone will restart if it powers up by using external power but loses that connection and switches to PoE. Similarly, a phone may restart if it powers up by using PoE and then gets connected to an external power supply. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified
  • Cisco 7965G | Administration Guide - Page 167
    indicate that 802.1X authentication is enabled on the phone, but the phone is unable to authenticate. 1. Verify that you have properly configured the required components (see the "Supporting 802.1X Authentication on Cisco Unified IP Phones" section on page 1-15 for more information). 2. Confirm that
  • Cisco 7965G | Administration Guide - Page 168
    displays DHCP status as timing out Factory Reset Deleted 802.1X Shared Secret Phone cannot obtain a DHCP-assigned IP address Phone does not register with Cisco Unified Communications Manager Phone status display as "Configuring IP" or "Registering" Cannot access phone menus to verify 802.1X status
  • Cisco 7965G | Administration Guide - Page 169
    between this Cisco Unified IP phone and the other device. The values of these statistics should match. See the "Call Statistics Screen" section on page 7-11 for information about displaying these statistics. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified
  • Cisco 7965G | Administration Guide - Page 170
    are having problems getting CVTA to work, make sure that the PC Port is enabled, and that CDP is enabled on the PC port. See Network Configuration Menu, page 4-5 for more information. 9-12 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 OL
  • Cisco 7965G | Administration Guide - Page 171
    problem is with the phone; otherwise, the problem is with the Cisco Unified Communications Manager configuration. 3. Enable audio server debug and capture logs from both phones. If needed, enable Java debug. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified
  • Cisco 7965G | Administration Guide - Page 172
    SIP phones do not support this device. Table 9-3 Cisco Unified IP Phone Expansion Module 7914 Troubleshooting Problem Solution No display on the Cisco Unified IP Phone Expansion Module 7914. Verify that all of the cable connections are correct. Verify that you have power to the Cisco Unified
  • Cisco 7965G | Administration Guide - Page 173
    the CTL file from the phone and restarts the phone. Performing a Factory Reset When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or reset to its default value: • CTL file-Erased • LSC-Erased • User configuration settings-Reset to default values
  • Cisco 7965G | Administration Guide - Page 174
    goes through the factory reset process. Do not power down the phone until it completes the factory reset process, and the main screen appears. Using the Quality Report Tool The Quality Report Tool (QRT) is a voice quality and general problem-reporting tool for the Cisco Unified IP Phone. The QRT
  • Cisco 7965G | Administration Guide - Page 175
    remain valid and useful for both wideband and narrowband calls. A Conceal Ratio of zero indicates that the IP network is delivering frames and packets on time with no loss. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 9-17
  • Cisco 7965G | Administration Guide - Page 176
    support_series_home.html • Cisco Products and Services (Technical Support and Documentation): http://www.cisco.com/en/US/products/sw/voicesw/tsd_products_support_ category_home.html 9-18 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 OL
  • Cisco 7965G | Administration Guide - Page 177
    and the phone screen. Do not apply liquids or powders directly on the phone. As with all non-weather-proof electronics, liquids and powders can damage the components and cause failures. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager
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    Cleaning the Cisco Unified IP Phone Chapter 9 Troubleshooting and Maintenance 9-20 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 OL-14641-01
  • Cisco 7965G | Administration Guide - Page 179
    site: • How Users Obtain Support for the Cisco Unified IP Phone, page A-1 • How Users Access the Online Help System on the Phone, page A-1 • How Users Get Copies of Cisco Unified IP Phone Manuals, page A-2 • Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials (SCCP Phones Only), page
  • Cisco 7965G | Administration Guide - Page 180
    Users Get Copies of Cisco Unified IP Phone Manuals You should provide end users with access to user documentation for the Cisco Unified IP Phones. Cisco Unified IP Phone 7965G and 7945G Guide includes detailed user instructions for key phone features. There are several Cisco Unified IP Phone models
  • Cisco 7965G | Administration Guide - Page 181
    . For the latest feature information, end-users should refer to the Cisco Unified IP Phone end-user documentation specific to their phone model and Cisco Unified Communications Manager version. How Users Subscribe to Services and Configure Phone Features End users can perform a variety of activities
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    User Options web pages-Make sure that users know how to access their User Options web pages. See the "How Users Subscribe to Services and Configure Phone Features" section on page A-3 for details. • Cisco Unified IP Phone Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified
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    that you want to include in your Personal Address Book and click OK. When synchronization completes, click Exit to close the Cisco Unified IP Phone Address Book Synchronizer. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 A-5
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    How Users Configure Personal Directory Entries Appendix A Providing Information to Users Via a Website Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 A-6 OL-14641-01
  • Cisco 7965G | Administration Guide - Page 185
    support by protocol. This table focuses primarily on end-user calling features and is not intended to represent a comprehensive listing of all available phone features. Table B-1 also provides references to appropriate sections in Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified
  • Cisco 7965G | Administration Guide - Page 186
    Forward No Answer Call Park Call Pickup/Group Call Pickup Call Waiting Caller ID Cisco Unified IP Phone 7965G and 7945G SCCP SIP Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Client Matter Codes (CMC
  • Cisco 7965G | Administration Guide - Page 187
    for the Cisco Unified IP Phone 7965G and 7945G Table B-1 Cisco Unified IP Phone 7965G and 7945G Feature Support by Protocol (continued) Features Calling Features Intercom Cisco Unified IP Phone 7965G and 7945G SCCP SIP Supported Supported Join/Select Join Across Lines Log Out of Hunt Groups
  • Cisco 7965G | Administration Guide - Page 188
    User Guide Cisco Unified Communications Manager Features and Services Guide Cisco Unified Communications Manager Attendant Console User Guide Cisco Unified IP Phone Expansion Module 7914 Phone Guide Cisco VT Advantage User Guide Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco
  • Cisco 7965G | Administration Guide - Page 189
    Translated and localized versions of the Cisco Unified IP Phones are available in several languages. If you are supporting Cisco Unified IP Phones in a non-English environment, refer to the following sections to ensure that the phones are set up properly for your users: • Adding Language Overlays to
  • Cisco 7965G | Administration Guide - Page 190
    Installing the Cisco Unified Communications Manager Locale Installer Appendix C Supporting International Users Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 C-2 OL-14641-01
  • Cisco 7965G | Administration Guide - Page 191
    kit 3.25 lb (1.47 kg) • 100-240 VAC, 50-60 Hz, 0.5 A-when using the AC adapter • 44V-57V DC, 0.25 A-when using the in-line power over the network cable OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 D-1
  • Cisco 7965G | Administration Guide - Page 192
    for a total of 8 conductors. As supported by the Ethernet Specification, it is assumed that the maximum cable length between each Cisco Unified IP Phone and the switch is 100 meters (330 feet). Cable Specifications • RJ-9 jack (4-conductor) for handset and headset connection. • RJ-45 jack for the
  • Cisco 7965G | Administration Guide - Page 193
    - 7 BI_DC+ 8 BI_DC- Note "BI" stands for bi-directional, while DA, DB, DC and DD stand for "Data A", "Data B", "Data C" and "Data D", respectively. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 D-3
  • Cisco 7965G | Administration Guide - Page 194
    web page 8-2, 8-8 adding Cisco Unified IP Phones manually 2-11 Cisco Unified IP Phones using auto-registration 2-9 users to Cisco Unified Communications Manager 5-16 adjusting, phone placement of 3-9 adjustment plate 3-11 Admin. VLAN ID 4-8 AdvanceAdhocConference service parameter 5-6 Alternate TFTP
  • Cisco 7965G | Administration Guide - Page 195
    Index auxiliary VLAN 2-3 B background image configuring 6-5 creating 6-4 custom 6-4 List.xml requirements 1-17 modifying phone button templates 5-15 mounting to wall 3-10 power sources 2-3 registering 2-8 OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified
  • Cisco 7965G | Administration Guide - Page 196
    2-9 resetting 9-14 supported networking protocols 1-4 technical specifications D-1 troubleshooting 9-1 using LDAP directories 5-14 web page 8-1 Cisco Unified IP Phone Expansion Module 7914 attaching to phone 3-8 statistics 7-3, 7-10 troubleshooting 9-14 cleaning the Cisco Unified IP Phone 9-19
  • Cisco 7965G | Administration Guide - Page 197
    3-7 Cisco Unified IP Phone wall mount 3-11 file authentication 1-11 file format List.xml 6-4 RingList.xml 6-2 firmware, verifying version 7-10 Firmware Versions screen 7-10 footstand adjusting 3-9 adjustment button 1-3, 3-11 OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide
  • Cisco 7965G | Administration Guide - Page 198
    URL 4-16 installing Cisco Unified Communications Manager configuration 3-2 network requirements 3-2 preparing 2-8 procedure 3-6 requirements, overview 1-17 safety warnings 3-2 intercom 5-9 IN-5 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager
  • Cisco 7965G | Administration Guide - Page 199
    8-12 MIC 1-11 mobile connect 5-10 mobile voice access 5-10 Model Information screen 7-1 multilevel precedence and preemption (MLPP) 5-10 music-on-hold 5-10 mute button 1-3 OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 IN-6
  • Cisco 7965G | Administration Guide - Page 200
    7-9, 8-8 Network Statistics screen 7-9 Network web page 8-2, 8-8 O on hook call transfer 5-10 Operational VLAN ID 4-8 other group pickup 5-10 P padlock icon 1-13, 4-3 IN-7 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 OL-14641-01
  • Cisco 7965G | Administration Guide - Page 201
    5-11 reset basic 9-14 factory 9-15 resetting basic 9-14 Cisco Unified IP phone 9-14 continuously 9-6 intentionally 9-8 methods 9-14 ring activity 5-11 ringer, indicator for 1-4 RingList.xml file format 6-2 OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified
  • Cisco 7965G | Administration Guide - Page 202
    5-12 SIP, description 1-6 softkey buttons, description 1-4 softkey templates, configuring 5-15 Span to PC Port 4-24 Speaker button description 1-3 Speaker button, disabling 3-4 Speaker Enabled 4-20 IN-9 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications
  • Cisco 7965G | Administration Guide - Page 203
    call forward display 5-6 directed call park 5-6 direct transfer 5-6 do not disturb (DND) 5-7 extension mobility 5-7 fast dial service 5-7 forced authorization codes 5-7 OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 IN-10
  • Cisco 7965G | Administration Guide - Page 204
    Select 4-19 Auto Line Select 4-18 BLF for Call Lists 4-18 uncompressed wideband (16bits, 16kHz) audio 1-1 Unlock softkey 4-33 User Datagram Protocol See UDP User Locale 4-17 IN-11 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 OL-14641-01
  • Cisco 7965G | Administration Guide - Page 205
    2 8-3, 8-11 Stream 3 8-3, 8-11 Stream 4 8-3, 8-11 Stream 5 8-3, 8-11 wideband codec 1-1 wideband headset 4-22 option 4-19 user controllable 4-19 X XmlDefault.cnf.xml 2-6 OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 IN-12
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Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Cisco Unified IP Phone 7965G and 7945G
Administration Guide for Cisco Unified
Communications Manager 6.1
Text Part Number: OL-14641-01