Cisco 7965G Administration Guide - Page 176
Troubleshooting Tips, Where to Go for More Troubleshooting Information
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Where to Go for More Troubleshooting Information Chapter 9 Troubleshooting and Maintenance Troubleshooting Tips When you observe significant and persistent changes to metrics, use Table 9-5 for general troubleshooting information: Table 9-5 Changes to Voice Quality Metrics Metric Change Condition MOS LQK scores decrease significantly Network impairment from packet loss or high jitter: • Average MOS LQK decreases could indicate widespread and uniform impairment. • Individual MOS LQK decreases indicate bursty impairment. Cross-check with Conceal Ratio and Conceal Seconds for evidence of packet loss and jitter. MOS LQK scores decrease significantly • Check to see if the phone is using a different codec than expected (RxType and TxType). • Check to see if the MOS LQK version changed after a firmware upgrade. Conceal Ratio and Conceal • Network impairment from packet loss or high jitter. Seconds increase significantly Conceal Ratio is near or at zero, but the voice quality is poor. • Noise or distortion in the audio channel such as echo or audio levels. • Tandem calls that undergo multiple encode/decode such as calls to a cellular network or calling card network. • Acoustic problems coming from a speakerphone, handsfree cellular phone or wireless headset. Check packet transmit (TxCnt) and packet receive (RxCnt) counters to verify that voice packets are flowing. Note Voice quality metrics do not account for noise or distortion, only frame loss. Where to Go for More Troubleshooting Information If you have additional questions about troubleshooting the Cisco Unified IP Phones, several Cisco.com web sites can provide you with more tips. Choose from the sites available for your access level. • Cisco Unified IP Phone Troubleshooting Resources: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_ support_series_home.html • Cisco Products and Services (Technical Support and Documentation): http://www.cisco.com/en/US/products/sw/voicesw/tsd_products_support_ category_home.html 9-18 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 OL-14641-01