Cisco 7965G Administration Guide - Page 159
General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 SCCP
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9 C H A P T E R Troubleshooting and Maintenance This chapter provides information that can assist you in troubleshooting problems with your Cisco Unified IP Phone 7965G and 7945G or with your IP telephony network. It also explains how to clean and maintain your phone. For additional troubleshooting information, refer to the Using the 79xx Status Information For Troubleshooting tech note. That document is available to registered Cisco.com users at this URL: http://www.cisco.com/warp/customer/788/AVVID/telecaster_trouble.html If you need additional assistance to resolve an issue, see the "Obtaining Documentation, Obtaining Support, and Security Guidelines" section on page xiii. This chapter includes these topics: • Resolving Startup Problems, page 9-2 • Cisco Unified IP Phone Resets Unexpectedly, page 9-6 • Troubleshooting Cisco Unified IP Phone Security, page 9-9 • General Troubleshooting Tips, page 9-10 • General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only), page 9-14 • Resetting or Restoring the Cisco Unified IP Phone, page 9-14 • Using the Quality Report Tool, page 9-16 • Monitoring the Voice Quality of Calls, page 9-16 • Where to Go for More Troubleshooting Information, page 9-18 • Cleaning the Cisco Unified IP Phone, page 9-19 OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 9-1