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Configuring the Idle Display - phone picture

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Chapter 6 Customizing the Cisco Unified IP Phone Configuring the Idle Display registered to this Cisco Unified Communications Manager will advertise G.722 to Cisco Unified Communications Manager. If each endpoint in the attempted call supports G.722 in its capabilities set, Cisco Unified Communications Manager will choose that codec for the call. • Advertise G.722 Codec-From Cisco Unified Communications Manager Administration, choose Device > Phone. The default value of this product-specific parameter is to use the value specified in the enterprise parameter. If you want to override this on a per-phone basis, choose Enabled or Disabled in the Advertise G.722 Codec parameter on the Product Specific Configuration area of the Phone Configuration window. Configuring the Idle Display You can specify an idle display that appears on the phone LCD screen. The idle display is an XML service that the phone invokes when the phone has been idle (not in use) for a designated period and no feature menu is open. XML services that can be used as idle displays include company logos, product pictures, and stock quotes. Configuring the idle display consists of these general steps. 1. Formatting an image for display on the phone. 2. Configure Cisco Unified Communications Manager to display the image on the phone. For detailed instructions about creating and displaying the idle display, refer to Creating Idle URL Graphics on Cisco Unified IP Phone at this URL: http://www.cisco.com/warp/public/788/AVVID/idle-url.html In addition, you can refer to Cisco Unified Communications Manager Administration Guide or to Cisco Unified Communications Manager Bulk Administration Guide for the following information: • Specifying the URL of the idle display XML service: - For a single phone-Idle field on the Cisco Unified Communications Manager Phone Configuration page - For multiple phones simultaneously-URL Idle field on the Cisco Unified Communications Manager Enterprise Parameters Configuration page, or the Idle field in the Bulk Administration Tool (BAT) • Specifying the length of time that the phone is not used before the idle display XML service is invoked: - For a single phone-Idle Timer field on the Cisco Unified Communications Manager Phone Configuration page - For multiple phones simultaneously-URL Idle Time field on the Cisco Unified Communications Manager Enterprise Parameters Configuration page, or the Idle Timer field in the Bulk Administration Tool (BAT) From a phone, you can see settings for the idle display XML service URL and the length of time that the phone is not used before this service is invoked. To see these settings, choose Settings > Device Configuration and scroll to the Idle URL and the Idle URL Time parameters. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 6-7

Section	Page
Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1	1
Contents	5
Preface	11
An Overview of the Cisco Unified IP Phone	15
Understanding the Cisco Unified IP Phone 7965G and 7945G	16
What Networking Protocols Are Used?	18
What Features are Supported on the Cisco Unified IP Phone 7965G and 7945G?	21
Feature Overview	21
Configuring Telephony Features	22
Configuring Network Parameters Using the Cisco Unified IP Phone	22
Providing Users with Feature Information	23
Understanding Security Features for Cisco Unified IP Phones	23
Overview of Supported Security Features	25
Understanding Security Profiles	27
Identifying Encrypted and Authenticated Phone Calls	27
Establishing and Identifying Secure Conference Calls	28
Call Security Interactions and Restrictions	28
Supporting 802.1X Authentication on Cisco Unified IP Phones	29
Overview	29
Required Network Components	30
Best Practices-Requirements and Recommendations	30
Security Restrictions	31
Overview of Configuring and Installing Cisco Unified IP Phones	31
Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager	32
Checklist for Configuring the Cisco Unified IP Phone 7965G and 7945G in Cisco Unified Communications Manager	33
Installing Cisco Unified IP Phones	35
Checklist for Installing the Cisco Unified IP Phone 7965G and 7945G	36
Preparing to Install the Cisco Unified IP Phone on Your Network	39
Understanding Interactions with Other Cisco Unified IP Communications Products	39
Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager	40
Understanding How the Cisco Unified IP Phone Interacts with the VLAN	40
Providing Power to the Phone	41
Power Guidelines	42
Phone Power Consumption and Display Brightness	42
Power Outage	43
Obtaining Additional Information about Power	43
Understanding Phone Configuration Files	43
Understanding the Phone Startup Process	45
Adding Phones to the Cisco Unified Communications Manager Database	46
Adding Phones with Auto-Registration	47
Adding Phones with Auto-Registration and TAPS	48
Adding Phones with Cisco Unified Communications Manager Administration	49
Adding Phones with BAT	49
Using Cisco Unified IP Phones with Different Protocols	49
Converting a New Phone from SCCP to SIP	50
Converting an In-Use Phone from SCCP to SIP	50
Converting an In-Use Phone from SIP to SCCP	50
Deploying a Phone in an SCCP and SIP Environment	51
Determining the MAC Address of a Cisco Unified IP Phone	51
Setting Up the Cisco Unified IP Phone	53
Before You Begin	53
Network Requirements	54
Cisco Unified Communications Manager Configuration	54
Safety	54
Understanding the Cisco Unified IP Phone 7965G and 7945G Components	55
Network and Access Ports	56
Handset	56
Speakerphone	56
Headset	56
Audio Quality Subjective to the User	57
Connecting a Headset	57
Disabling a Headset	57
Using External Devices with Your Cisco Unified IP Phone	58
Installing the Cisco Unified IP Phone	58
Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only)	60
Adjusting the Placement of the Cisco Unified IP Phone	61
Adjusting Cisco Unified IP Phone Footstand and Phone Height	61
Securing the Phone with a Cable Lock	62
Mounting the Phone to the Wall	62
Verifying the Phone Startup Process	64
Configuring Startup Network Settings	65
Configuring Security on the Cisco Unified IP Phone	65
Configuring Settings on the Cisco Unified IP Phone	67
Configuration Menus on the Cisco Unified IP Phone 7965G and 7945G	67
Displaying a Configuration Menu	68
Unlocking and Locking Options	69
Editing Values	69
Overview of Options Configurable from a Phone	70
Network Configuration Menu	71
Device Configuration Menu	77
CallManager Configuration menu	77
SIP Configuration Menu (SIP Phones Only)	79
SIP General Configuration Menu	79
Line Settings Menu	81
Call Preferences Menu	81
HTTP Configuration Menu	82
Locale Configuration Menu	83
NTP Configuration Menu (SIP Phones Only)	84
UI Configuration Menu	84
Media Configuration Menu	86
Power Save Configuration Menu	89
Ethernet Configuration Menu	90
Security Configuration Menu	91
QoS Configuration Menu	92
Network Configuration	93
Security Configuration Menu	97
CTL File Menu	98
Trust List Menu	99
802.1X Authentication and Status	100
Configuring Features, Templates, Services, and Users	103
Telephony Features Available for the Phone	104
Configuring Corporate and Personal Directories	116
Configuring Corporate Directories	116
Configuring Personal Directory	116
Modifying Phone Button Templates	117
Configuring Softkey Templates	117
Setting Up Services	118
Adding Users to Cisco Unified Communications Manager	118
Managing the User Options Web Pages	119
Giving Users Access to the User Options Web Pages	119
Specifying Options that Appear on the User Options Web Pages	119
Customizing the Cisco Unified IP Phone	121
Customizing and Modifying Configuration Files	121
Creating Custom Phone Rings	122
Ringlist.xml File Format Requirements	122
PCM File Requirements for Custom Ring Types	123
Configuring a Custom Phone Ring	123
Creating Custom Background Images	124
List.xml File Format Requirements	124
PNG File Requirements for Custom Background Images	125
Configuring a Custom Background Image	125
Configuring Wideband Codec	126
Configuring the Idle Display	127
Automatically Disabling the Cisco Unified IP Phone Screen	128
Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone	131
Model Information Screen	132
Status Menu	132
Status Messages Screen	133
Network Statistics Screen	139
Firmware Versions Screen	140
Expansion Module(s) Screen (SCCP Phones Only)	140
Call Statistics Screen	141
Monitoring the Cisco Unified IP Phone Remotely	145
Accessing the Web Page for a Phone	146
Disabling and Enabling Web Page Access	147
Device Information	147
Network Configuration	148
Network Statistics	152
Device Logs	155
Streaming Statistics	155
Troubleshooting and Maintenance	159
Resolving Startup Problems	160
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process	160
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager	161
Identifying Error Messages	161
Checking Network Connectivity	161
Verifying TFTP Server Settings	161
Verifying IP Addressing and Routing	162
Verifying DNS Settings	162
Verifying Cisco Unified Communications Manager Settings	162
Cisco Unified Communications Manager and TFTP Services Are Not Running	162
Creating a New Configuration File	163
Registering the Phone with Cisco Unified Communications Manager	164
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address	164
Cisco Unified IP Phone Resets Unexpectedly	164
Verifying the Physical Connection	165
Identifying Intermittent Network Outages	165
Verifying DHCP Settings	165
Checking Static IP Address Settings	165
Verifying Voice VLAN Configuration	165
Verifying that the Phones Have Not Been Intentionally Reset	166
Eliminating DNS or Other Connectivity Errors	166
Checking Power Connection	166
Troubleshooting Cisco Unified IP Phone Security	167
General Troubleshooting Tips	168
General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only)	172
Resetting or Restoring the Cisco Unified IP Phone	172
Performing a Basic Reset	172
Performing a Factory Reset	173
Using the Quality Report Tool	174
Monitoring the Voice Quality of Calls	174
Using Voice Quality Metrics	175
Troubleshooting Tips	176
Where to Go for More Troubleshooting Information	176
Cleaning the Cisco Unified IP Phone	177
Providing Information to Users Via a Website	179
How Users Obtain Support for the Cisco Unified IP Phone	179
How Users Access the Online Help System on the Phone	179
How Users Get Copies of Cisco Unified IP Phone Manuals	180
Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials (SCCP Phones Only)	180
How Users Subscribe to Services and Configure Phone Features	181
How Users Access a Voice Messaging System	181
How Users Configure Personal Directory Entries	182
Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer	182
Feature Support by Protocol for the Cisco Unified IP Phone 7965G and 7945G	185
Supporting International Users	189
Adding Language Overlays to Phone Buttons	189
Installing the Cisco Unified Communications Manager Locale Installer	189
Technical Specifications	191
Physical and Operating Environment Specifications	191
Cable Specifications	192
Network and Access Port Pinouts	192

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Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1

OL-14641-01

Chapter 6

Customizing the Cisco Unified IP Phone

Configuring the Idle Display

registered to this Cisco Unified Communications Manager will advertise G.722 to Cisco Unified

Communications Manager. If each endpoint in the attempted call supports G.722 in its capabilities set,

Cisco Unified Communications Manager will choose that codec for the call.

•

Advertise G.722 Codec—From Cisco Unified Communications Manager Administration, choose

Device > Phone

. The default value of this product-specific parameter is to use the value specified

in the enterprise parameter. If you want to override this on a per-phone basis, choose

Enabled

Disabled

in the Advertise G.722 Codec parameter on the Product Specific Configuration area of the

Phone Configuration window.

Configuring the Idle Display

You can specify an idle display that appears on the phone LCD screen. The idle display is an XML

service that the phone invokes when the phone has been idle (not in use) for a designated period and no

feature menu is open.

XML services that can be used as idle displays include company logos, product pictures, and stock

quotes.

Configuring the idle display consists of these general steps.

Formatting an image for display on the phone.

Configure Cisco Unified Communications Manager to display the image on the phone.

For detailed instructions about creating and displaying the idle display, refer to

Creating Idle URL

Graphics on Cisco Unified IP Phone

at this URL:

http://www.cisco.com/warp/public/788/AVVID/idle-url.html

In addition, you can refer to

Cisco Unified Communications Manager Administration Guide

or to

Cisco

Unified Communications Manager Bulk Administration Guide

for the following information:

•

Specifying the URL of the idle display XML service:

–

For a single phone—Idle field on the Cisco Unified Communications Manager Phone

Configuration page

–

For multiple phones simultaneously—URL Idle field on the Cisco Unified Communications

Manager Enterprise Parameters Configuration page, or the Idle field in the Bulk Administration

Tool (BAT)

•

Specifying the length of time that the phone is not used before the idle display XML service is

invoked:

–

For a single phone—Idle Timer field on the Cisco Unified Communications Manager Phone

Configuration page

–

For multiple phones simultaneously—URL Idle Time field on the

Cisco Unified Communications Manager Enterprise Parameters Configuration page, or the Idle

Timer field in the Bulk Administration Tool (BAT)

From a phone, you can see settings for the idle display XML service URL and the length of time that the

phone is not used before this service is invoked. To see these settings, choose

Settings > Device

Configuration

and scroll to the Idle URL and the Idle URL Time parameters.