Cisco 7965G Administration Guide - Page 138

Status Menu Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Table 7-2 Status Messages on the Cisco Unified IP Phone 7965G and 7945G (continued) Message Description Possible Explanation and Action No DNS server IP A name was specified but DHCP or static IP configuration did not specify a DNS server address. • If the phone has a static IP address, verify that the DNS server has been configured. See the "Network Configuration Menu" section on page 4-5 section for details. • If you are using DHCP, the DHCP server has not provided a DNS server. Check the DHCP server configuration. Programming Error The phone failed during programming. Attempt to resolve this error by power cycling the phone. If the problem persists, contact Cisco technical support for additional assistance. Successful - MD5 The phone attempted an 802.1X The phone achieved 802.1X authentication. transaction and authentication achieved. TFTP access error TFTP server is pointing to a directory that does not exist. • If you are using DHCP, verify that the DHCP server is pointing to the correct TFTP server. • If you are using static IP addresses, check configuration of TFTP server. See the "Network Configuration Menu" section on page 4-5 for details on assigning a TFTP server. TFTP Error The phone does not recognize an error Contact the Cisco TAC. code provided by the TFTP server. TFTP file not found The requested load file (.bin) was not found in the TFTPPath directory. Check the load ID assigned to the phone (from Cisco Unified Communications Manager, choose Device > Phone). Verify that the TFTPPath directory contains a .bin file with this load ID as the name. TFTP server not authorized The specified TFTP server could not be • DHCP server has wrong configuration file for TFTP found in the phone's CTL. server. • The CTL file was made and then the TFTP server address changed. In this case, regenerate the CTL file. TFTP timeout TFTP server did not respond. • Network is busy-The errors should resolve themselves when the network load reduces. • No network connectivity between the TFTP server and the phone-Verify the network connections. • TFTP server is down-Check configuration of TFTP server. Timed Out Supplicant attempted 802.1X transaction Authentication typically times out if 802.1X authentication but timed out due the absence of an is not configured on the switch. authenticator. Version error The name of the phone load file is incorrect. Make sure that the phone load file has the correct name. XmlDefault.cnf.xml, Name of the configuration file. or .cnf.xml corresponding to the phone device name None. This is an informational message indicating the name of the configuration file for the phone. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 7-8 OL-14641-01