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Using Call Logs and Directories-Using Call Logs, Accessing Voice Messages of the Phone

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Appendix B Feature Support by Protocol for the Cisco Unified IP Phone 7965G and 7945G Table B-1 Cisco Unified IP Phone 7965G and 7945G Feature Support by Protocol (continued) Features Calling Features Intercom Cisco Unified IP Phone 7965G and 7945G SCCP SIP Supported Supported Join/Select Join Across Lines Log Out of Hunt Groups Supported Supported Supported Not supported Not Supported Supported Malicious Call ID Supported Not supported Meet-Me Conference Supported Multilevel Precedence and Preemption (MLPP) Supported Multiple Calls per Line Appearance 200 Supported Not supported 50 Mute On-hook Dialing/Pre-Dial Supported Supported Supported Supported Privacy Programmable Line Keys Quality Reporting Tool (QRT) Supported Supported Supported Supported Not supported Supported Redial Supported Supported Secure Conferencing Shared Line Single Button Barge Supported Supported Supported Supported Supported Not Supported Speed Dialing Transfer Transfer - Direct Transfer URL Dialing Video Support Voice Mail Supported Supported Supported Not supported Supported Supported Supported Supported Not supported Supported Not supported Supported WebDialer Supported Supported Settings For More Information "Basic Call Handling-Placing or Receiving Intercom Calls" "Basic Call Handling-Making Conference Calls" "Basic Call Handling-Making Conference Calls" "Advanced Call Handling-Logging Out of Hunt Groups" "Advanced Call Handling-Tracing Suspicious Calls" "Basic Call Handling-Making Conference Calls" "Advanced Call Handling-Prioritizing Critical Calls" "An Overview of Your Phone-Understanding Lines vs. Calls" "Basic Call Handling-Using Mute" "Basic Call Handling-Placing a Call: Basic Options" "Advanced Call Handling-Using a Shared Line" Feature descriptions throughout phone guide "Troubleshooting-Using the Quality Reporting Tool" "Basic Call Handling-Placing a Call: Basic Options" "Basic Call Handling-Making Conference Calls" "Advanced Call Handling-Using a Shared Line" "Advanced Call-Handling-Using Barge to Add Yourself to a Shared-Line Call" "Advanced Call Handling-Speed Dialing" "Basic Call Handling-Transferring Calls" "Basic Call Handling-Transferring Calls" "Using Call Logs and Directories-Using Call Logs" "Understanding Additional Configuration Options" "Accessing Voice Messages" section of the Phone Guide "Customizing Your Phone on the Web-Configuring Features and Services on the Web" OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 B-3

Section	Page
Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1	1
Contents	5
Preface	11
An Overview of the Cisco Unified IP Phone	15
Understanding the Cisco Unified IP Phone 7965G and 7945G	16
What Networking Protocols Are Used?	18
What Features are Supported on the Cisco Unified IP Phone 7965G and 7945G?	21
Feature Overview	21
Configuring Telephony Features	22
Configuring Network Parameters Using the Cisco Unified IP Phone	22
Providing Users with Feature Information	23
Understanding Security Features for Cisco Unified IP Phones	23
Overview of Supported Security Features	25
Understanding Security Profiles	27
Identifying Encrypted and Authenticated Phone Calls	27
Establishing and Identifying Secure Conference Calls	28
Call Security Interactions and Restrictions	28
Supporting 802.1X Authentication on Cisco Unified IP Phones	29
Overview	29
Required Network Components	30
Best Practices-Requirements and Recommendations	30
Security Restrictions	31
Overview of Configuring and Installing Cisco Unified IP Phones	31
Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager	32
Checklist for Configuring the Cisco Unified IP Phone 7965G and 7945G in Cisco Unified Communications Manager	33
Installing Cisco Unified IP Phones	35
Checklist for Installing the Cisco Unified IP Phone 7965G and 7945G	36
Preparing to Install the Cisco Unified IP Phone on Your Network	39
Understanding Interactions with Other Cisco Unified IP Communications Products	39
Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager	40
Understanding How the Cisco Unified IP Phone Interacts with the VLAN	40
Providing Power to the Phone	41
Power Guidelines	42
Phone Power Consumption and Display Brightness	42
Power Outage	43
Obtaining Additional Information about Power	43
Understanding Phone Configuration Files	43
Understanding the Phone Startup Process	45
Adding Phones to the Cisco Unified Communications Manager Database	46
Adding Phones with Auto-Registration	47
Adding Phones with Auto-Registration and TAPS	48
Adding Phones with Cisco Unified Communications Manager Administration	49
Adding Phones with BAT	49
Using Cisco Unified IP Phones with Different Protocols	49
Converting a New Phone from SCCP to SIP	50
Converting an In-Use Phone from SCCP to SIP	50
Converting an In-Use Phone from SIP to SCCP	50
Deploying a Phone in an SCCP and SIP Environment	51
Determining the MAC Address of a Cisco Unified IP Phone	51
Setting Up the Cisco Unified IP Phone	53
Before You Begin	53
Network Requirements	54
Cisco Unified Communications Manager Configuration	54
Safety	54
Understanding the Cisco Unified IP Phone 7965G and 7945G Components	55
Network and Access Ports	56
Handset	56
Speakerphone	56
Headset	56
Audio Quality Subjective to the User	57
Connecting a Headset	57
Disabling a Headset	57
Using External Devices with Your Cisco Unified IP Phone	58
Installing the Cisco Unified IP Phone	58
Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only)	60
Adjusting the Placement of the Cisco Unified IP Phone	61
Adjusting Cisco Unified IP Phone Footstand and Phone Height	61
Securing the Phone with a Cable Lock	62
Mounting the Phone to the Wall	62
Verifying the Phone Startup Process	64
Configuring Startup Network Settings	65
Configuring Security on the Cisco Unified IP Phone	65
Configuring Settings on the Cisco Unified IP Phone	67
Configuration Menus on the Cisco Unified IP Phone 7965G and 7945G	67
Displaying a Configuration Menu	68
Unlocking and Locking Options	69
Editing Values	69
Overview of Options Configurable from a Phone	70
Network Configuration Menu	71
Device Configuration Menu	77
CallManager Configuration menu	77
SIP Configuration Menu (SIP Phones Only)	79
SIP General Configuration Menu	79
Line Settings Menu	81
Call Preferences Menu	81
HTTP Configuration Menu	82
Locale Configuration Menu	83
NTP Configuration Menu (SIP Phones Only)	84
UI Configuration Menu	84
Media Configuration Menu	86
Power Save Configuration Menu	89
Ethernet Configuration Menu	90
Security Configuration Menu	91
QoS Configuration Menu	92
Network Configuration	93
Security Configuration Menu	97
CTL File Menu	98
Trust List Menu	99
802.1X Authentication and Status	100
Configuring Features, Templates, Services, and Users	103
Telephony Features Available for the Phone	104
Configuring Corporate and Personal Directories	116
Configuring Corporate Directories	116
Configuring Personal Directory	116
Modifying Phone Button Templates	117
Configuring Softkey Templates	117
Setting Up Services	118
Adding Users to Cisco Unified Communications Manager	118
Managing the User Options Web Pages	119
Giving Users Access to the User Options Web Pages	119
Specifying Options that Appear on the User Options Web Pages	119
Customizing the Cisco Unified IP Phone	121
Customizing and Modifying Configuration Files	121
Creating Custom Phone Rings	122
Ringlist.xml File Format Requirements	122
PCM File Requirements for Custom Ring Types	123
Configuring a Custom Phone Ring	123
Creating Custom Background Images	124
List.xml File Format Requirements	124
PNG File Requirements for Custom Background Images	125
Configuring a Custom Background Image	125
Configuring Wideband Codec	126
Configuring the Idle Display	127
Automatically Disabling the Cisco Unified IP Phone Screen	128
Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone	131
Model Information Screen	132
Status Menu	132
Status Messages Screen	133
Network Statistics Screen	139
Firmware Versions Screen	140
Expansion Module(s) Screen (SCCP Phones Only)	140
Call Statistics Screen	141
Monitoring the Cisco Unified IP Phone Remotely	145
Accessing the Web Page for a Phone	146
Disabling and Enabling Web Page Access	147
Device Information	147
Network Configuration	148
Network Statistics	152
Device Logs	155
Streaming Statistics	155
Troubleshooting and Maintenance	159
Resolving Startup Problems	160
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process	160
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager	161
Identifying Error Messages	161
Checking Network Connectivity	161
Verifying TFTP Server Settings	161
Verifying IP Addressing and Routing	162
Verifying DNS Settings	162
Verifying Cisco Unified Communications Manager Settings	162
Cisco Unified Communications Manager and TFTP Services Are Not Running	162
Creating a New Configuration File	163
Registering the Phone with Cisco Unified Communications Manager	164
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address	164
Cisco Unified IP Phone Resets Unexpectedly	164
Verifying the Physical Connection	165
Identifying Intermittent Network Outages	165
Verifying DHCP Settings	165
Checking Static IP Address Settings	165
Verifying Voice VLAN Configuration	165
Verifying that the Phones Have Not Been Intentionally Reset	166
Eliminating DNS or Other Connectivity Errors	166
Checking Power Connection	166
Troubleshooting Cisco Unified IP Phone Security	167
General Troubleshooting Tips	168
General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only)	172
Resetting or Restoring the Cisco Unified IP Phone	172
Performing a Basic Reset	172
Performing a Factory Reset	173
Using the Quality Report Tool	174
Monitoring the Voice Quality of Calls	174
Using Voice Quality Metrics	175
Troubleshooting Tips	176
Where to Go for More Troubleshooting Information	176
Cleaning the Cisco Unified IP Phone	177
Providing Information to Users Via a Website	179
How Users Obtain Support for the Cisco Unified IP Phone	179
How Users Access the Online Help System on the Phone	179
How Users Get Copies of Cisco Unified IP Phone Manuals	180
Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials (SCCP Phones Only)	180
How Users Subscribe to Services and Configure Phone Features	181
How Users Access a Voice Messaging System	181
How Users Configure Personal Directory Entries	182
Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer	182
Feature Support by Protocol for the Cisco Unified IP Phone 7965G and 7945G	185
Supporting International Users	189
Adding Language Overlays to Phone Buttons	189
Installing the Cisco Unified Communications Manager Locale Installer	189
Technical Specifications	191
Physical and Operating Environment Specifications	191
Cable Specifications	192
Network and Access Port Pinouts	192

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B-3

Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1

OL-14641-01

Appendix B

Feature Support by Protocol for the Cisco Unified IP Phone 7965G and 7945G

Intercom

Supported

“Basic Call Handling—Placing or Receiving

Intercom Calls”

Join/Select

Supported

Not supported

“Basic Call Handling—Making Conference Calls”

Join Across Lines

Supported

Not Supported

“Basic Call Handling—Making Conference Calls”

Log Out of Hunt Groups

Supported

“Advanced Call Handling—Logging Out of Hunt

Groups”

Malicious Call ID

Supported

Not supported

“Advanced Call Handling—Tracing Suspicious

Calls”

Meet-Me Conference

Supported

“Basic Call Handling—Making Conference Calls”

Multilevel Precedence and

Preemption (MLPP)

Supported

Not supported

“Advanced Call Handling—Prioritizing Critical

Calls”

Multiple Calls per Line Appearance

200

“An Overview of Your Phone—Understanding Lines

vs. Calls”

Mute

Supported

“Basic Call Handling—Using Mute”

On-hook Dialing/Pre-Dial

Supported

“Basic Call Handling—Placing a Call: Basic

Options”

Privacy

Supported

“Advanced Call Handling—Using a Shared Line”

Programmable Line Keys

Supported

Not supported

Feature descriptions throughout phone guide

Quality Reporting Tool (QRT)

Supported

“Troubleshooting—Using the Quality Reporting

Tool”

Redial

Supported

“Basic Call Handling—Placing a Call: Basic

Options”

Secure Conferencing

Supported

“Basic Call Handling—Making Conference Calls”

Shared Line

Supported

“Advanced Call Handling—Using a Shared Line”

Single Button Barge

Supported

Not Supported

“Advanced Call-Handling—Using Barge to Add

Yourself to a Shared-Line Call”

Speed Dialing

Supported

“Advanced Call Handling—Speed Dialing”

Transfer

Supported

“Basic Call Handling—Transferring Calls”

Transfer - Direct Transfer

Supported

Not supported

“Basic Call Handling—Transferring Calls”

URL Dialing

Not supported

Supported

“Using Call Logs and Directories—Using Call Logs”

Video Support

Supported

Not supported

“Understanding Additional Configuration Options”

Voice Mail

Supported

“Accessing Voice Messages” section of the Phone

Guide

WebDialer

Supported

“Customizing Your Phone on the Web—Configuring

Features and Services on the Web”

Settings

Table B-1

Cisco Unified IP Phone 7965G and 7945G Feature Support by Protocol (continued)

Features

Cisco Unified IP Phone 7965G

and 7945G

For More Information

SCCP

SIP

Calling Features