Cisco 7965G Administration Guide - Page 179

Providing Information to Users Via a Website, How Users Obtain Support for the Cisco Unified IP Phone - tutorial

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A A P P E N D I X Providing Information to Users Via a Website If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to end users. Cisco recommends that you create a web page on your internal support site that provides end users with important information about their Cisco Unified IP Phones. Consider including the following types of information on this site: • How Users Obtain Support for the Cisco Unified IP Phone, page A-1 • How Users Access the Online Help System on the Phone, page A-1 • How Users Get Copies of Cisco Unified IP Phone Manuals, page A-2 • Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials (SCCP Phones Only), page A-2 • How Users Subscribe to Services and Configure Phone Features, page A-3 • How Users Access a Voice Messaging System, page A-3 • How Users Configure Personal Directory Entries, page A-4 How Users Obtain Support for the Cisco Unified IP Phone To successfully use some of the features on the Cisco Unified IP Phone (including speed dial, services, and voice-messaging system options), users must receive information from you or from your network team or be able to contact you for assistance. Make sure to provide end users with the names of people to contact for assistance and with instructions for contacting those people. How Users Access the Online Help System on the Phone This Cisco Unified IP Phone 7965G and 7945G provides access to a comprehensive online help system. To view the main help menu on a phone, press the ? button on the phone and wait for the menu to appear. If you are already in Help, press Main. Main menu topics include: • About Your Cisco Unified IP Phone-Descriptive information about the phone model • How do I...?-Procedures and information about commonly used phone tasks OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 A-1

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A-1
Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1
OL-14641-01
APPENDIX
A
Providing Information to Users Via a Website
If you are a system administrator, you are likely the primary source of information for Cisco Unified IP
Phone users in your network or company. It is important to provide current and thorough information to
end users.
Cisco recommends that you create a web page on your internal support site that provides end users with
important information about their Cisco Unified IP Phones.
Consider including the following types of information on this site:
•
How Users Obtain Support for the Cisco Unified IP Phone, page A-1
•
How Users Access the Online Help System on the Phone, page A-1
•
How Users Get Copies of Cisco Unified IP Phone Manuals, page A-2
•
Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials (SCCP Phones Only), page A-2
•
How Users Subscribe to Services and Configure Phone Features, page A-3
•
How Users Access a Voice Messaging System, page A-3
•
How Users Configure Personal Directory Entries, page A-4
How Users Obtain Support for the Cisco Unified IP Phone
To successfully use some of the features on the Cisco Unified IP Phone (including speed dial, services,
and voice-messaging system options), users must receive information from you or from your network
team or be able to contact you for assistance. Make sure to provide end users with the names of people
to contact for assistance and with instructions for contacting those people.
How Users Access the Online Help System on the Phone
This Cisco Unified IP Phone 7965G and 7945G provides access to a comprehensive online help system.
To view the main help menu on a phone, press the
?
button on the phone and wait for the menu to appear.
If you are already in Help, press
Main
.
Main menu topics include:
•
About Your Cisco Unified IP Phone—Descriptive information about the phone model
•
How do I...?—Procedures and information about commonly used phone tasks