Compaq DL580R01 Service Guide

Compaq DL580R01 - ProLiant - 512 MB RAM Manual

Get Compaq DL580R01 - ProLiant - 512 MB RAM PDF manuals and user guides
UPC - 720591221416
View all Compaq DL580R01 manuals
Add to My Manuals
Save this manual to your list of manuals

Compaq DL580R01 manual content summary:

  • Compaq DL580R01 | Service Guide - Page 1
    ProLiant DL580 Server Maintenance and Service Guide Third Edition (March 2001) Part Number 152301-003 Spare Part Number 178139-001 Compaq Computer Corporation
  • Compaq DL580R01 | Service Guide - Page 2
    are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty. Compaq ProLiant DL580 Server Maintenance and Service Guide Third Edition (March 2001) Part Number 152301-003 Spare Part Number 178139
  • Compaq DL580R01 | Service Guide - Page 3
    Guide Symbols in Text...vii Compaq Technician Notes viii Rack Stability ...viii Getting Help ...ix Compaq Technical Support ix Compaq Website ix Compaq Parts 2-4 Powering Down the Server 2-5 Rack Warnings 2-6 Server Warnings and Precautions 2-7 Top Access Panel ...2-8 Power On/Standby Switch
  • Compaq DL580R01 | Service Guide - Page 4
    iv Compaq ProLiant DL580 Server Maintenance and Service Guide Removal and Replacement Procedures continued Cable Routing Diagrams 2-20 24X or Higher Low-Profile CD-ROM Signal and Power Cables 2-20 Diskette Drive Signal and Power Cables 2-20 Power Switch Cables 2-21 Power Backplane Board Cables
  • Compaq DL580R01 | Service Guide - Page 5
    Contents v Diagnostics and Troubleshooting continued Diagnostics Software 3-22 Steps for Diagnostics 3-22 100 - 199, Primary Processor Test Error Codes 3-23 200 - 299, Memory Test Error Codes 3-24 300 - 399, Keyboard Test Error Codes 3-25 400 - 499, Parallel Printer Test Error Codes 3-25 500 -
  • Compaq DL580R01 | Service Guide - Page 6
    Compaq ProLiant DL580 Server Maintenance and Service Guide Connectors, Switches, and LED Indicators continued LED Indicators ...4-11 Front Bezel LED Indicators 4-12 Interlock Status LED Indicators 4-13 Internal Diagnostics Display Indicator 4-14 Hot-Plug Power Supply Plug Power Supply 5-4 Memory
  • Compaq DL580R01 | Service Guide - Page 7
    Guide This maintenance and service guide is designed to be used as a reference, spare parts catalog, troubleshooting, and step-by-step disassembly guide when servicing the Compaq ProLiant this manner presents clarifying information or specific instructions. NOTE: Text set off in this manner presents
  • Compaq DL580R01 | Service Guide - Page 8
    viii Compaq ProLiant DL580 Server Maintenance and Service Guide Compaq Technician Notes WARNING: Only authorized technicians trained by Compaq should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the
  • Compaq DL580R01 | Service Guide - Page 9
    Help If you have a problem and have exhausted the information in this guide, you can get further information and other help in the following locations: Compaq Technical Support In North America, call the Compaq Technical Phone Support Center at 1-800-OK-COMPAQ. This service is available 24 hours
  • Compaq DL580R01 | Service Guide - Page 10
    1 Chapter Illustrated Parts Catalog This chapter provides the illustrated parts breakdown and a spare parts list for the Compaq ProLiant™ DL580 server. See Table 1-1 and Table 1-2 for the names of referenced spare parts.
  • Compaq DL580R01 | Service Guide - Page 11
    1-2 Compaq ProLiant DL580 Server Maintenance and Service Guide Mechanical Parts Exploded View 2b 4a 3 6 1b 4b 1a 5 2a Figure 1-1. Exploded view of the ProLiant DL580 server mechanical parts
  • Compaq DL580R01 | Service Guide - Page 12
    cover * f) Memory board guide * g) Optional hot-plug expansion board retainer * h) Optional expansion board retainer * 5 Power supply blank cover 6 Hard drive blank cover * Not shown Illustrated Parts Catalog 1-3 Spare Part Number 177899-001 177900-001 191444-001 187681-001 122641-001 122759-001
  • Compaq DL580R01 | Service Guide - Page 13
    1-4 Compaq ProLiant DL580 Server Maintenance and Service Guide System Components Exploded View 31 24 11 27 25 7 12a 13 15 32 8 9 7 26 1 23 22 29 30 21 28 14 43 10 Figure 1-2. Exploded view of the ProLiant DL580 server system components
  • Compaq DL580R01 | Service Guide - Page 14
    0.79 inch) System Components 10 Power supply, 450 watts, hot-plug 11 14 Power On/Standby Switch with LED indicators Memory 15 001 177903-001 177901-001 101920-001 179322-001 175292-001 175293-001 188594-001 329271-001 170321-001 146488-001 146489-001 170514-001 146490-001 170515-001 170518-001
  • Compaq DL580R01 | Service Guide - Page 15
    1-6 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 1-2 System Components Spare Parts List continued Item Description Boards 21 SCSI hard drive backplane board 22 Power backplane board (with subpan) 23 PCI Hot Plug LED switchboard and cable 24 Memory board, 16-DIMM 25 Peripheral
  • Compaq DL580R01 | Service Guide - Page 16
    h) CD-ROM drive signal/power shared cable assembly 35 Cable 37 Country kit (rack) * 38 Rack mounting kit * 39 Maintenance and service guide * 001 189939-001 161500-001 178931-001 134699-001 178139-001 104665-001 386536-001 152188-001 104663-001 143920-001 152190-001 189393-001 189395-001 177986-001
  • Compaq DL580R01 | Service Guide - Page 17
    . To service the ProLiant DL580 server, the following tools are recommended: Torx T-15 screwdriver 4-mm flat-blade screwdriver Phillips screwdriver Wire cutters From the Compaq SmartStart™ and Support Software CD: Drive Array Advanced Diagnostics (DAAD) software System Configuration Utility software
  • Compaq DL580R01 | Service Guide - Page 18
    2-2 Compaq ProLiant DL580 Server Maintenance and Service Guide Electrostatic Discharge Information A discharge of static electricity can damage static-sensitive devices or microcircuitry circuitry. Always place drives with the Printed Circuit Board (PCB) side down. Use conductive field service tools.
  • Compaq DL580R01 | Service Guide - Page 19
    shock hazards. Refer all servicing to qualified personnel. WARNING: power supplies or systems indicate the equipment is supplied by multiple sources of power. WARNING: To reduce the risk of injury from electric shock, remove all power cords to completely disconnect power manual material handling.
  • Compaq DL580R01 | Service Guide - Page 20
    2-4 Compaq ProLiant DL580 Server Maintenance and Service Guide Preparation Procedures The system power in the ProLiant DL580 server does not completely power down with the front panel Power On/Standby switch. The switch toggles between on and standby, rather than on and off. The standby position
  • Compaq DL580R01 | Service Guide - Page 21
    workbench. To reduce the risk of personal injury or damage to the equipment, see "Server Warnings and Precautions" later in this chapter. Refer to the Compaq ProLiant DL580 Server Setup and Installation Guide for further information on working with racks.
  • Compaq DL580R01 | Service Guide - Page 22
    Compaq ProLiant DL580 Server Maintenance and Service Guide Remove all pluggable power supplies and modules to the equipment is properly supported/braced when installing options Because the rack allows stacking of computer components on a vertical rather than instructions provided with the server.
  • Compaq DL580R01 | Service Guide - Page 23
    and temporary interruptions with a regulating Uninterruptible Power Supply (UPS). This device protects the hardware from damage caused by power surges and voltage spikes, and keeps the system in operation during a power failure. CAUTION: The ProLiant DL580 server must always be operated with
  • Compaq DL580R01 | Service Guide - Page 24
    2-8 Compaq ProLiant DL580 Server Maintenance and Service Guide Top Access Panel The ProLiant DL580 server ships standard in a rack-mount configuration. Remove the top access panel to service the internal components. WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal
  • Compaq DL580R01 | Service Guide - Page 25
    " earlier in this chapter. 2. Remove the top access panel. See "Top Access Panel" earlier in this chapter. 3. Disconnect the power switch cables from the power switch connector. 4. Disconnect the clips connected to each of the LED indicator terminals. IMPORTANT: Label each wire before disconnecting
  • Compaq DL580R01 | Service Guide - Page 26
    2-10 Compaq ProLiant DL580 Server Maintenance and Service Guide 5. Using a 4-mm flat-blade screwdriver, press in the tabs on each side of the switch, then pull the switch out from the front bezel. 2 1 1 Figure 2-3. Removing the Power On/Standby switch with LED indicators Reverse steps 1 through 5 to
  • Compaq DL580R01 | Service Guide - Page 27
    Bezel To remove the front bezel: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the Power On/Standby switch. See "Power On/Standby Switch with LED Indicators" earlier in this chapter. 3. Remove the 14 Torx T-15 screws . 4. Loosen the captive
  • Compaq DL580R01 | Service Guide - Page 28
    2-12 Compaq ProLiant DL580 Server Maintenance and Service Guide Hot-Plug Fan Assembly Identification The ProLiant DL580 server ships standard with four hot-plug fan assemblies. Figure 2-5 shows the fan locations. All of the fans are redundant. Table 2-1 identifies each hot-
  • Compaq DL580R01 | Service Guide - Page 29
    : Failed or failing fans should be left connected to the system until they can be replaced. If a fan must be removed while the server is powered up, there is a 5-minute period allowed to remove and replace the fan before the server shuts down. (Microsoft Windows NT, UNIX, and Novell NetWare) Removal
  • Compaq DL580R01 | Service Guide - Page 30
    2-14 Compaq ProLiant DL580 Server Maintenance and Service Guide Removable Media and Related Components Removable media drives and hard drives are removed for replacement, upgrades, or when removing the SCSI hard drive backplane board. Media Storage The ProLiant DL580 server can utilize both Wide
  • Compaq DL580R01 | Service Guide - Page 31
    drive is installed in the lowest numbered bay. Never remove more than one hard drive at a time. If the server is set in an array configuration, and a hard drive is replaced, the controller uses data from the other drives in the array to reconstruct data on the replacement drive. If more
  • Compaq DL580R01 | Service Guide - Page 32
    2-16 Compaq ProLiant DL580 Server Maintenance and Service Guide CAUTION: Replace a hot-plug hard drive only when the drive LED indicator is amber. Do not remove a hot-plug hard drive if the online LED
  • Compaq DL580R01 | Service Guide - Page 33
    Removal and Replacement Procedures 2-17 CD-ROM and Diskette Drive Removable Media Assembly The CD-ROM and diskette drive removable media assembly holds two removable media devices, a 24X or higher low-profile CD-ROM drive and a 1.44-MB diskette drive. To remove the CD-ROM and diskette drive
  • Compaq DL580R01 | Service Guide - Page 34
    2-18 Compaq ProLiant DL580 Server Maintenance and Service Guide 1.44-MB Diskette Drive The ProLiant DL580 server ships with a standard 1.44-MB Disconnect all cables from the diskette drive. See "Diskette Drive Signal and Power Cables" later in this chapter. 3. Lift out the removable media assembly.
  • Compaq DL580R01 | Service Guide - Page 35
    2-19 24X or Higher Low-Profile CD-ROM Drive The ProLiant DL580 server ships with a 24X or higher low-profile CD cables from the rear of the drive. See "24X or Higher Low-Profile CD-ROM Signal and Power Cables" later in this chapter. 4. Lift out the removable media assembly. See "CD-ROM and
  • Compaq DL580R01 | Service Guide - Page 36
    2-20 Compaq ProLiant DL580 Server Maintenance and Service Guide Cable Routing Diagrams CAUTION: When routing cables, always ensure that the cables are not in a position in which they can be pinched or crimped. 24X or Higher Low-Profile CD-ROM Signal and Power Cables Figure 2-12. 24X or higher low-
  • Compaq DL580R01 | Service Guide - Page 37
    Power Switch Cables Removal and Replacement Procedures 2-21 Figure 2-14. Power switch cable routing
  • Compaq DL580R01 | Service Guide - Page 38
    2-22 Compaq ProLiant DL580 Server Maintenance and Service Guide Power Backplane Board Cables 3 1 2 Figure 2-15. Power backplane board cable routing Table 2-3 Power Backplane Board Cables Item Description Power cable Power cable Miscellaneous power cable
  • Compaq DL580R01 | Service Guide - Page 39
    Peripheral Board Data Cables Removal and Replacement Procedures 2-23 Figure 2-16. Peripheral board data cable routing
  • Compaq DL580R01 | Service Guide - Page 40
    2-24 Compaq ProLiant DL580 Server Maintenance and Service Guide Hot-Plug Power Supply CAUTION: If one of the power supplies is removed, immediately replace it with another power supply, or immediately insert a power supply blank cover to allow proper airflow. Do not operate for more than a few
  • Compaq DL580R01 | Service Guide - Page 41
    Removal and Replacement Procedures 2-25 Processors and Processor Terminator Modules The ProLiant DL580 server contains at least one processor and three processor terminator modules. The ProLiant DL580 server can support a maximum of four processors. IMPORTANT: Each processor slot must be populated
  • Compaq DL580R01 | Service Guide - Page 42
    2-26 Compaq ProLiant DL580 Server Maintenance and Service Guide Processor To remove a processor: 1. Perform the preparation in Compaq Rack 7000 series racks (part numbers 165753-001 [42U] and 163747-001 [22U]), the new processor technology requires the installation of a new Compaq High Airflow
  • Compaq DL580R01 | Service Guide - Page 43
    to have either a processor or processor terminator module installed results in an interlock fault condition that prevents the server from powering up. To remove a processor terminator module: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the
  • Compaq DL580R01 | Service Guide - Page 44
    2-28 Compaq ProLiant DL580 Server Maintenance and Service Guide Peripheral Board CAUTION: Disconnect all power cords from the power supplies to completely remove power from the system. Ensure to disconnect all power cords from the server before removing the peripheral board. To remove the
  • Compaq DL580R01 | Service Guide - Page 45
    following guidelines must be followed when installing or replacing memory: Use only Compaq supported 100-MHz SDRAM DIMMs. Install SDRAM DIMMs in the proper socket sequence. Install SDRAM DIMMs in sets of four starting from bank 1 through bank 4. Install
  • Compaq DL580R01 | Service Guide - Page 46
    2-30 Compaq ProLiant DL580 Server Maintenance and Service Guide Dual Inline Memory Module Combinations Table 2-6 Dual Inline Memory Module (DIMM) Combinations Total Memory Socket 1 Socket 2 Socket 3 Socket 4 Socket 5 Socket 6 Socket 7 Socket 8 512 MB 128 MB 128 MB 128 MB 128 MB 1 GB 128 MB
  • Compaq DL580R01 | Service Guide - Page 47
    board is removed for replacement, to access the system board, or to facilitate DIMM installations. To remove the memory board: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the top access panel. See "Top Access Panel" earlier in this chapter
  • Compaq DL580R01 | Service Guide - Page 48
    2-32 Compaq ProLiant DL580 Server Maintenance and Service Guide Dual Inline Memory Modules To remove a DIMM: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the memory board. See "Memory Board" earlier in this chapter. 3. Pull out the ejector
  • Compaq DL580R01 | Service Guide - Page 49
    . See "Peripheral Board" earlier in this chapter. 7. Pull the center hot-plug power supply out of the chassis. See "Hot-Plug Power Supply" earlier in this chapter. 8. Remove the PCI guide bracket. See "PCI Guide Bracket" later in this chapter. 9. Loosen the two captive thumbscrews that secure the
  • Compaq DL580R01 | Service Guide - Page 50
    2-34 Compaq ProLiant DL580 Server Maintenance and Service Guide SCSI Hard Drive Backplane Board To remove the SCSI hard drive backplane board: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove
  • Compaq DL580R01 | Service Guide - Page 51
    Removal and Replacement Procedures 2-35 Wide Ultra2/Ultra3 Hard Drive Cage NOTE: The ProLiant DL580 supports Wide Ultra3 SCSI technology. To remove the Wide Ultra2/Ultra3 hard drive cage: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove
  • Compaq DL580R01 | Service Guide - Page 52
    2-36 Compaq ProLiant DL580 Server Maintenance and Service Guide PCI Expansion Boards PCI Hot Plug Expansion Boards CAUTION: Do not attempt a PCI Hot Plug procedure if your operating system does not provide PCI Hot Plug support, or if you do not have the appropriate device drivers installed.
  • Compaq DL580R01 | Service Guide - Page 53
    Removal and Replacement Procedures 2-37 Table 2-7 Hot-Plug and Non-Hot-Plug Slot Locations Item Description Slot 1 with secondary PCI bus (non-hot-plug) Slot 2 with secondary PCI bus Slot 3 with secondary PCI bus Slot 4 with tertiary PCI bus Slot 5 with tertiary PCI bus (NIC standard
  • Compaq DL580R01 | Service Guide - Page 54
    2-38 Compaq ProLiant DL580 Server Maintenance and Service Guide 2. Before removing a PCI Hot Plug expansion board or . 4. Wait until both the green and amber LED indicators are off. CAUTION: If the green power LED indicator is on, do not open the slot release lever. The PCI Hot Plug button allows
  • Compaq DL580R01 | Service Guide - Page 55
    Removal and Replacement Procedures 2-39 5. Press the release tab of the appropriate expansion board slot release lever. 6. Rotate the lever toward the rear of the expansion board slot. 7. Holding the board at each end, carefully rock it back and forth until the connectors pull free from the slot. 8.
  • Compaq DL580R01 | Service Guide - Page 56
    2-40 Compaq ProLiant DL580 Server Maintenance and Service Guide Non-Hot-Plug Expansion Boards To remove non-hot-plug expansion boards: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the
  • Compaq DL580R01 | Service Guide - Page 57
    Removal and Replacement Procedures 2-41 PCI Hot Plug Basket Insulator WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them. To remove the PCI Hot Plug basket insulator: 1. Perform the preparation procedures. See "
  • Compaq DL580R01 | Service Guide - Page 58
    2-42 Compaq ProLiant DL580 Server Maintenance and Service Guide PCI Hot Plug LED Switchboard and Cable To remove the PCI Hot Plug LED switchboard and cable: 1. Perform the preparation procedures. See "Preparation Procedures" earlier
  • Compaq DL580R01 | Service Guide - Page 59
    Basket Insulator" earlier in this chapter. 5. Remove the peripheral board. See "Peripheral Board" earlier in this chapter. 6. Loosen the two captive thumbscrews securing the PCI guide bracket, then lift the guide bracket away from the chassis. 1 2 Figure 2-34. Removing the PCI
  • Compaq DL580R01 | Service Guide - Page 60
    2-44 Compaq ProLiant DL580 Server Maintenance and Service Guide Power Backplane Board To remove the power backplane board: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Pull all power supplies partially out of the unit. See "Hot-Plug Power Supply"
  • Compaq DL580R01 | Service Guide - Page 61
    board. See "Memory Board" earlier in this chapter. 5. Remove the peripheral board. See "Peripheral Board" earlier in this chapter. 6. Remove all hot-plug fan assemblies. See "Hot-Plug Fan Assemblies" earlier in this chapter. 7. Remove the PCI guide bracket. See "PCI Guide Bracket" earlier in this
  • Compaq DL580R01 | Service Guide - Page 62
    2-46 Compaq ProLiant DL580 Server Maintenance and Service Guide Processor Cage To remove the processor cage: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the system board with subpan. See "
  • Compaq DL580R01 | Service Guide - Page 63
    2-38. Removing the AC power supply cables 3. Remove all hot-plug power supplies. See "Hot-Plug Power Supply" earlier in this chapter. 4. Remove all hot-plug fan assemblies. See "Hot-Plug Fan Assemblies" earlier in this chapter. 5. Remove the PCI guide bracket. See "PCI Guide Bracket" earlier in this
  • Compaq DL580R01 | Service Guide - Page 64
    2-48 Compaq ProLiant DL580 Server Maintenance and Service Guide 8. Loosen the four AC power cord bracket thumbscrews that secure the AC power cords to the power backplane board. 9. Pull the two AC power cords out from the power backplane board sheet metal bracket. 3 4 4 Figure 2-39. Unplugging the
  • Compaq DL580R01 | Service Guide - Page 65
    11. Remove the two T-15 screws securing the plug assembly connector to the chassis, then push in the plug assembly . 6 7 Figure 2-41. Removing the AC power supply connector from the chassis 12. Pull the AC power cord and plug assembly back, then out of the chassis. 8 Figure 2-42. Removing the AC
  • Compaq DL580R01 | Service Guide - Page 66
    2-50 Compaq ProLiant DL580 Server Maintenance and Service Guide Integrated Smart Array Controller Features The Compaq Integrated Smart Array Controller is a dual-channel controller supporting Redundant Array of Inexpensive Disks (RAID) technology. The Integrated Smart Array Controller supports the
  • Compaq DL580R01 | Service Guide - Page 67
    access panel. See "Top Access Panel" earlier in this chapter. 3. Locate the Integrated Smart Array Controller on the peripheral board. Remove any power or data cables that may prevent accessibility to the controller. See "Cable Routing Diagrams" earlier in this chapter. 4. Pull the side tabs apart
  • Compaq DL580R01 | Service Guide - Page 68
    Compaq ProLiant DL580 Server Maintenance and Service Guide Replacement Battery The replacement battery periodically must be changed to ensure optimum performance. WARNING: This computer Disconnect all the power cords to completely remove power from the system. Disconnect the power cord from the
  • Compaq DL580R01 | Service Guide - Page 69
    board. Figure 2-44. Installing the replacement battery 6. Place the sticker included with the battery kit on the back of the server above the power connector. 7. Run the System Configuration Utility to reconfigure the system. See Chapter 3, "Diagnostics and Troubleshooting," for more information.
  • Compaq DL580R01 | Service Guide - Page 70
    3 Chapter Diagnostics and Troubleshooting This chapter describes software and firmware diagnostic tools available for all Compaq server products. The sections in this chapter are: Diagnostic Tools Utility Overview Default Configuration INSPECT Utilities Access Power-On Self-Test Diagnostics Software
  • Compaq DL580R01 | Service Guide - Page 71
    3-2 Compaq ProLiant DL580 Server Maintenance and Service Guide Diagnostic Tools Utility Overview These utilities were developed to assist in diagnosing problems, testing the hardware, and monitoring and managing Compaq server hardware. Tool Compaq Diagnostics Program INSPECT Compaq Insight Manager
  • Compaq DL580R01 | Service Guide - Page 72
    requires Compaq operating system-dependent drivers. Refer to the Compaq Support Software CD for instructions on installing the appropriate drivers. If the server has a bootable CD-ROM drive, run Compaq System Configuration Utility directly from the Support Software CD supplied with the Compaq Smart
  • Compaq DL580R01 | Service Guide - Page 73
    3-4 Compaq ProLiant DL580 Server Maintenance and Service Guide Default Configuration When the system is first powered up, the system ROM detects the unconfigured state of the hardware and provides default configuration settings for most devices. By providing this initialization, the system can run
  • Compaq DL580R01 | Service Guide - Page 74
    Diagnostics and Troubleshooting 3-5 Utilities Access The SmartStart and Support Software CD contains the SmartStart program and many of the Compaq utilities needed to maintain the system, including: System Configuration Utility Array Configuration Utility Array Diagnostic Utility (ADU) ROMPaq
  • Compaq DL580R01 | Service Guide - Page 75
    3-6 Compaq ProLiant DL580 Server Maintenance and Service Guide Running the Utilities from Diskette Run the utilities from their individual diskettes. If you have a utility diskette newer than the version on the SmartStart and Support Software CD, use that diskette. Create a diskette version of the
  • Compaq DL580R01 | Service Guide - Page 76
    Troubleshooting 3-7 Power-On Self-Test Power-On Self-Test (POST) is a series of diagnostic tests that automatically run on Compaq computers when the system is powered up. POST checks the following assemblies to ensure that the computer system is functioning properly: System ROM Keyboard Power supply
  • Compaq DL580R01 | Service Guide - Page 77
    3-8 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-2 POST Error Messages Error Code A Critical Error occurred prior to this power up Unsupported Processor Detected System Halted Audible Beeps None 1 long, 1 short FATAL ROM ERROR: The System ROM is not properly programmed 101-
  • Compaq DL580R01 | Service Guide - Page 78
    and Troubleshooting 3-9 Table 3-2 POST Error Messages continued Error Code Audible Beeps 177-Configuration None Not Complete 178-Processor None Configuration Invalid 180-Log Reinitialized None 201-Memory Error None 203-Memory Address Error 207-Invalid Memory Configuration - Check
  • Compaq DL580R01 | Service Guide - Page 79
    3-10 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 219-Snoop Rules None SRAM Failure. System Halted. 220-Cache None Accelerator Slot x Initialization Failed. System Halted. 301-Keyboard Error None 301-
  • Compaq DL580R01 | Service Guide - Page 80
    Troubleshooting 3-11 Table 3-2 POST Error Messages continued Error Code Configuration Utility and correct. Check fan in system environment. Required fan not installed or spinning I/O fan failed CPU fan failed Check fans. Replace the failed fan. Replace the failed fan. Primary power supply
  • Compaq DL580R01 | Service Guide - Page 81
    Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Port y: SCSI ID x Probable Source of Problem The system has detected that the array in an unsupported configuration. Reconnect the SCSI cables in a supported configuration. LED cable
  • Compaq DL580R01 | Service Guide - Page 82
    and Troubleshooting 3-13 Table 3-2 POST Error Messages continued Error Code Audible Beeps 1724-Slot x Drive None Array - Physical Drive Position Change(s) Detected - Logical drive configuration has automatically been updated 1726-Slot x Drive None Array - Array Accelerator Memory
  • Compaq DL580R01 | Service Guide - Page 83
    Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 1761-Fixed Disk 1 None does not support 16-bit memory cannot be configured in memory range C0000 controller reset or power cycle occurs while
  • Compaq DL580R01 | Service Guide - Page 84
    Troubleshooting 3-15 Table 3-2 POST Error Messages continued Error Code Configuration Utility and correct. Run the System Configuration Utility and correct. Run the System Configuration problem Power down the system. Check external ProLiant power switch - external drives must all be powered up
  • Compaq DL580R01 | Service Guide - Page 85
    3-16 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 1778-Drive Array None resuming Automatic Data Recovery process 1779-Drive Array None Controller detects replacement drives 1780-Disk 0 Failure None 1781-Disk
  • Compaq DL580R01 | Service Guide - Page 86
    on a controller with a newer firmware version. Probable Source of Problem Configuration error Configuration error Configuration error Configuration error Recommended Action Power down system and swap SCSI power connectors to prevent data loss. Run Array Diagnostic Utility (ADU) if previous
  • Compaq DL580R01 | Service Guide - Page 87
    Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem computer with the drive array disabled. -Or- Press F2 to use the drives as configured was not due to a bad power cable connection, and no drive
  • Compaq DL580R01 | Service Guide - Page 88
    Troubleshooting 3-19 Table 3-2 POST Error Messages continued Error Code Problem power was interrupted while data was in the array accelerator memory. Array accelerator batteries failed. Power was not restored within 8 to 10 days. Data in array accelerator has been lost. Run the System Configuration
  • Compaq DL580R01 | Service Guide - Page 89
    3-20 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 1794-Drive Array - None Array Accelerator Battery Charge Low. Array Accelerator is temporarily disabled. Array Accelerator will be re-enabled when battery reaches
  • Compaq DL580R01 | Service Guide - Page 90
    Diagnostics and Troubleshooting 3-21 Table 3-2 POST Error Messages continued Error Code Audible Beeps 1799-Drive Array System None Configuration Utility - F10 key) (RESUME - F1 key) None Probable Source of Problem Volume failed due to loss of data in posted-writes memory. Recommended Action
  • Compaq DL580R01 | Service Guide - Page 91
    3-22 Compaq ProLiant DL580 Server Maintenance and Service Guide Diagnostics Software The Test Error Codes tables include all test error codes generated by Compaq products. Each code has a corresponding description and recommended action or actions. Each system generates only those codes that apply
  • Compaq DL580R01 | Service Guide - Page 92
    Troubleshooting 3-23 100 - 199, Primary Processor Test Error Codes The 100 series of diagnostic error codes identifies failures with processor and system board functions. Corrective action may require replacing the system boards or processor assemblies. Table 3-3 Primary Processor Test Error Codes
  • Compaq DL580R01 | Service Guide - Page 93
    3-24 Compaq ProLiant DL580 Server Maintenance and Service Guide 200 - 299, Memory Test Error Codes The 200 series of diagnostic error codes identifies failures with the memory subsystem. Corrective action may require replacement of the memory expansion board, the memory modules, or the processor
  • Compaq DL580R01 | Service Guide - Page 94
    down the computer, reconnect the keyboard, power up the system, then retest. 2. Replace the keyboard and retest. 3. Replace the system board and retest. 400 - 499, Parallel Printer Test Error Codes The 400 series of diagnostic error codes identifies failures with parallel printer interface board
  • Compaq DL580R01 | Service Guide - Page 95
    Compaq ProLiant DL580 Server Maintenance and Service Guide 500 - 599, Graphics Display Unit Test Error Codes The 500 series of diagnostic error codes set 1 test failed. Graphics 640x200-mode test failed. Graphics screen memory page test failed. Graphics gray-scale test failed. Graphics white-screen
  • Compaq DL580R01 | Service Guide - Page 96
    Diagnostics and Troubleshooting 3-27 600 - 699, Diskette Drive Test Error Codes The 600 series of diagnostic error codes identifies failures with 1. Replace the diskette and retest. 2. Check and/or replace the diskette power and signal cables, then retest. 3. Replace the diskette drive and retest.
  • Compaq DL580R01 | Service Guide - Page 97
    3-28 Compaq ProLiant DL580 Server Maintenance and Service Guide 1100 - 1199, Serial Test Error Codes The 1100 series of diagnostic error codes identifies failures with serial/parallel interface board or system board functions. Corrective action may require replacement of the serial/parallel
  • Compaq DL580R01 | Service Guide - Page 98
    Diagnostics and Troubleshooting 3-29 1700 - 1799, Hard Drive Test Error Codes The 1700 series of diagnostic error codes identifies failures with hard Action 1. Run the System Configuration Utility and verify the drive type. 2. Replace the hard drive signal and power cables, and retest. 3.
  • Compaq DL580R01 | Service Guide - Page 99
    3-30 Compaq ProLiant DL580 Server Maintenance and Service Guide 1900 - 1999, Tape Drive Test Error Codes The 1900 series of diagnostic error codes identifies failures with tape cartridges, tape drives, tape drive cables, adapter boards, or the system board assembly. Table 3-12 Tape Drive Test
  • Compaq DL580R01 | Service Guide - Page 100
    Diagnostics and Troubleshooting 3-31 6500 - 6599, SCSI Hard Drive Test Error Codes The 6500 series of diagnostic error codes identifies failures Action 1. Run the System Configuration Utility and verify the drive type. 2. Replace the SCSI disk drive signal and power cables, then retest. 3. Replace
  • Compaq DL580R01 | Service Guide - Page 101
    Compaq ProLiant DL580 Server Maintenance and Service Guide 6700 - 6799, SCSI Tape Drive Test Error Codes The 6700 series of diagnostic error codes Action 1. Run the System Configuration Utility and verify the drive type. 2. Replace the SCSI tape drive signal and power cables, then retest. 3.
  • Compaq DL580R01 | Service Guide - Page 102
    on all Compaq servers that support Compaq array controllers and are configured with SmartStart 4.10 or later. The two main functions of ADU are to collect all possible information about array controllers in the system and to generate a list of detected problems. The error messages and codes listed
  • Compaq DL580R01 | Service Guide - Page 103
    Compaq ProLiant DL580 Server Maintenance and Service Guide configured array accelerator board. List of the last 32 parity errors on transfers to or from memory on the array accelerator board. Displays starting memory may need to be replaced. Resolve the problem with the drive or drives, and then the
  • Compaq DL580R01 | Service Guide - Page 104
    Troubleshooting . This problem usually occurs when there is a problem with the drive or drives. Resolve the problem with the (ECC) errors detected during use of the memory associated with that cache line. Consider replacing the the Array Configuration Utility (ACU). Check the Disable Code field.
  • Compaq DL580R01 | Service Guide - Page 105
    Compaq ProLiant DL580 Server Maintenance and Service Guide alert Catastrophic problem with array accelerator memory is in use Operate the system without the array accelerator by an expand operation. board until the expand operation completes. Board not attached An array controller is configured
  • Compaq DL580R01 | Service Guide - Page 106
    Code: X The controller returned an error from its internal Power-On Self-Test (POST). Replace the controller. Controller restarted with a signature of zero ADU did not find a valid configuration operating system device driver. Restart the system. Run the Array Configuration Utility to
  • Compaq DL580R01 | Service Guide - Page 107
    Compaq ProLiant DL580 Server Maintenance and Service Guide code not readable An error occurred while ADU was trying to read the upload code problem (such as drive time-out), or unable to receive data due to these features not being supported version that supports the originally configured. Examine
  • Compaq DL580R01 | Service Guide - Page 108
    sector (RIS) from this drive. Compaq stores the hard drive configuration information in the reserve information sector. If there were multiple errors, the drive may need to be replaced. FYI: Drive (bay) X is non-Compaq supplied Compaq did not supply the installed If problems exist with this drive
  • Compaq DL580R01 | Service Guide - Page 109
    Compaq ProLiant DL580 Server Maintenance and Service Guide accelerator board and reconfigure using the Array Configuration Utility. Logical Drive X status = Failed This an external storage unit may have a cable or connection problem. Power down the system and attempt to reattach any loose connections
  • Compaq DL580R01 | Service Guide - Page 110
    Troubleshooting drives may be marked FAILED, and are unusable until problem is corrected. Power down the system. Check the cables for tight support redundant controller operation. Other controller indicates different hardware model The other controller in the redundant controller configuration
  • Compaq DL580R01 | Service Guide - Page 111
    3-42 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-18 Array Diagnostic Utility (ADU) Error Messages continued Message Description Recommended Action Other controller indicates different cache size The other controller in the redundant controller configuration has a
  • Compaq DL580R01 | Service Guide - Page 112
    Troubleshooting configuration: 1. Run the Array Configuration Utility (ACU). 2. Change the array accelerator size and save the configuration SMART is unable to communicate 1. Power down the system. with the system. 4. If this does not solve the problem, replace the cables and connectors as needed.
  • Compaq DL580R01 | Service Guide - Page 113
    3-44 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-18 Array Diagnostic Utility (ADU) Error Messages continued Message Description Recommended Action SCSI port X, Drive ID Y...S.M.A.R.T. predictive failure errors Have been detected in the power Monitor and Performance data.
  • Compaq DL580R01 | Service Guide - Page 114
    Diagnostics and Troubleshooting 3-45 Table 3-18 Array Diagnostic Utility (ADU) Error Messages continued Message Description Recommended Action Storage enclosure on SCSI bus X has a cabling error (bus disabled). The current cable configuration is not supported. SOLUTION: The SCSI controller
  • Compaq DL580R01 | Service Guide - Page 115
    46 Compaq ProLiant DL580 Server Maintenance and Service Guide Table . 5. If none of the above actions solve this problem, replace the fan. Storage enclosure on SCSI bus The firmware version of the external storage unit is not supported. Upgrade the firmware. SOLUTION: Upgrade the firmware version
  • Compaq DL580R01 | Service Guide - Page 116
    . 2. If that does not solve the problem, contact your Compaq authorized service provider. Swapped cables or Configuration error detected. A configured array of drives was moved from another controller that supported more drives than this controller supports. You have exceeded the maximum number of
  • Compaq DL580R01 | Service Guide - Page 117
    3-48 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-18 Array Diagnostic Utility (ADU) Error Messages continued Message Description Recommended Action Swapped cables or Configuration error detected. A drive rearrangement was attempted while an expand operation was running.
  • Compaq DL580R01 | Service Guide - Page 118
    solve the problem then power down system then move drives back to the original controller. Swapped cables or Configuration error detected. drive to another controller. More logical drives were created than are supported on this controller, causing lost logical drive volumes. Identify the drives
  • Compaq DL580R01 | Service Guide - Page 119
    3-50 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-18 Array Diagnostic Utility (ADU problem persists, this might indicate a controller problem or a system board problem. 2. Remove one of the controllers in the configuration and see if the remaining controller generates a Power
  • Compaq DL580R01 | Service Guide - Page 120
    or has failed. 1. Power down the server. 2. Verify the controller is fully seated. 3. Restart the server. 4. Resolve any error messages displayed by the controller. If this does not solve the problem, contact a Compaq authorized service provider. Unknown disable code A code was returned from the
  • Compaq DL580R01 | Service Guide - Page 121
    3-52 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-18 Array powered down, verify that the cache board is fully connected to the controller. Wrong Accelerator This could mean that the board was replaced in the wrong slot or was placed in a system previously configured
  • Compaq DL580R01 | Service Guide - Page 122
    Troubleshooting 3-53 Integrated Management Log The Compaq Integrated Management Log (IML) replaces the Critical Error Log and Correctable Memory Compaq operating system-dependent drivers. Refer to the Support Software CD for instructions on installing the appropriate drivers health, configuration, and
  • Compaq DL580R01 | Service Guide - Page 123
    3-54 Compaq ProLiant DL580 Server Maintenance and Service Guide Viewing the Event List 1. From Compaq Insight Manager, select the appropriate server, and then select View Device Data. The selected server displays, with buttons around its perimeter. 2. Select the Recovery button,
  • Compaq DL580R01 | Service Guide - Page 124
    and Troubleshooting 3-55 Memory Module X) Corrected Memory Error threshold passed (System Memory) Corrected Memory Error threshold passed (Memory Module unknown) Uncorrectable Memory Error (Slot X, Memory Module X) Uncorrectable Memory Error (System Memory) Uncorrectable Memory Error (Memory
  • Compaq DL580R01 | Service Guide - Page 125
    AC Power Problem (Power Supply X) System AC Power Overload (Power Supply X) Automatic Server Recovery-2 System Stops Responding ASR Lockup Detected: Cause Recommended Action Replace the processor. Replace the processor. Call the Compaq authorized service provider or Compaq technical support for
  • Compaq DL580R01 | Service Guide - Page 126
    Diagnostics and Troubleshooting 3-57 Table 3-19 Event Messages continued Event Type Event Message Operating System System Stops Responding Blue Screen Trap: Cause [NT] Kernel Panic: Cause [UNIX] Abnormal
  • Compaq DL580R01 | Service Guide - Page 127
    3-58 Compaq ProLiant DL580 Server Maintenance and Service Guide Rapid Error Recovery Compaq servers provide rapid recovery services for diagnostic and configuration tools. NOTE: ASR-2 is only available on operating systems using the ASR-2 drivers provided by Compaq. You can also configure ASR-2 to
  • Compaq DL580R01 | Service Guide - Page 128
    for remote locations where trained service personnel are not immediately available. If ASR-2 cannot restart the server within 10 attempts, it places a critical error message in the IML, starts the server into Compaq Utilities, and enables remote access (if you configured remote access). To use this
  • Compaq DL580R01 | Service Guide - Page 129
    3-60 Compaq ProLiant DL580 Server Maintenance and Service Guide Hardware Requirements To use this level of ASR-2 over a modem, you need the following: A third-party PCI or optional Hayes modem System Configuration Utility and Diagnostics Utility installed on the system partition of the hard drive
  • Compaq DL580R01 | Service Guide - Page 130
    Compaq Utilities. When enabled, shuts down the server if a critical thermal error occurs. When enabled, allows the server to perform a shutdown if an uninterruptible power supply User Guide that shipped with the server. IMPORTANT: Before configuring ASR-2, verify that the System Configuration Utility
  • Compaq DL580R01 | Service Guide - Page 131
    3-62 Compaq ProLiant DL580 Server Maintenance and Service Guide Compaq Health Driver The Compaq Health Driver continually resets the ASR-2 timer according to the frequency specified in the System Configuration Utility (for example, 10 minutes). If the ASR-2 timer counts down to zero before being
  • Compaq DL580R01 | Service Guide - Page 132
    Troubleshooting 3-63 The following ASR-2 flowchart shows the sequence of events after a hardware or software error occurs: Hardware/Software error occurs. Error is recorded in the Critical Error Log or the Integrated Management Log, depending on the server configuration starts the Compaq Utilities
  • Compaq DL580R01 | Service Guide - Page 133
    3-64 Compaq ProLiant DL580 Server Maintenance and Service Guide Initializing Compaq Utilities When you enable ASR-2 to start into Compaq Utilities and a critical error occurs, the operating system-specific Health Driver logs the error information into the Critical Error Log or the IML and the ASR-2
  • Compaq DL580R01 | Service Guide - Page 134
    Troubleshooting 3-65 Table 3-21 Compaq System Configuration Utility Pager Settings for Starting into Compaq remote computer telephone number. Network status Enabled To allow network access to Compaq Utilities, to the Compaq Utilities because of an ASR-2 reset, it loads IPX network support. This
  • Compaq DL580R01 | Service Guide - Page 135
    3-66 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-21 Compaq System Configuration Utility Pager Settings for Starting into Compaq Utilities continued Pager Data Setting Description Network host name CPQHOU Enter the network name of the server. Use underscores instead of
  • Compaq DL580R01 | Service Guide - Page 136
    not prompt for the power-on password. Not prompting a power on password allows ASR-2 to restart the operating system or Compaq Utilities without user intervention. To maintain system security, set the server to start in Network Server Mode (an option in the System Configuration Utility). This option
  • Compaq DL580R01 | Service Guide - Page 137
    Compaq ProLiant DL580 Server Maintenance and Service Guide Server Health Logs In some servers, Server Health Logs are replaced by the IML, if it is supported system ROM. The System Configuration Utility generated a test alert. The system detected a data error in base memory following a reset due to
  • Compaq DL580R01 | Service Guide - Page 138
    Diagnostics and Troubleshooting 3-69 Table 3-23 ASR-2 IML or Critical Error Log Messages continued Message Description Battery Failing Low system battery warning. Replace battery within 7 days to prevent loss of nonvolatile configuration memory. Failure of the battery supporting the system
  • Compaq DL580R01 | Service Guide - Page 139
    Compaq ProLiant DL580 Server Maintenance and Service Guide Revision History Table Some errors can be resolved by reviewing changes to the server configuration. The server has an Automatic Revision Tracking (ART) feature that helps you review recent changes to the server configuration powering down
  • Compaq DL580R01 | Service Guide - Page 140
    Diagnostics and Troubleshooting 3-71 Storage Fault if a drive fails. To use the reconstruction feature, you must configure the server for drive mirroring or data guarding. The reconstruction decreases network interface failures. Memory Fault Recovery Tracking This feature inspects the operation of the
  • Compaq DL580R01 | Service Guide - Page 141
    3-72 Compaq ProLiant DL580 Server Maintenance and Service Guide Remote Management Features Compaq servers have the following management features that you can access through a modem or a network: Table 3-25 Compaq Servers Remote Management Features Feature Service Session Disk-Based Diagnostics
  • Compaq DL580R01 | Service Guide - Page 142
    ROMPaq interruption, the initial ROMPaq attempt may have affected the contents of the original diskette. 2. Power down the server. 3. Activate disaster recovery mode by setting the configuration switches on the system maintenance switch block. IMPORTANT: These switch settings are different for each
  • Compaq DL580R01 | Service Guide - Page 143
    3-74 Compaq ProLiant DL580 Server Maintenance and Service Guide 6. The server analyzes the diskette, searching for follow these steps: a. Power down the server. b. Reset configuration switches. c. Power up the server as usual. -Or- After a failed ROMPaq upgrade procedure, power down the server and
  • Compaq DL580R01 | Service Guide - Page 144
    workstation firmware, drivers, and utilities. Performance management/resource utilization helps determine how servers are utilized, and if upgrades or updates are necessary to increase overall system performance. Full integration with Compaq Remote Insight Board/PCI and ProLiant Integrated Remote
  • Compaq DL580R01 | Service Guide - Page 145
    Compaq ProLiant DL580 Server Maintenance and Service Guide In Compaq servers, every hardware subsystem (such as disk storage, system memory, and system processor) has a robust set of management capabilities. Compaq operating). Insight Desktop Agents operate on Compaq Deskpro™ computers, monitoring
  • Compaq DL580R01 | Service Guide - Page 146
    4 Chapter Connectors, Switches, and LED Indicators This chapter provides connector, switches, and LED indicator information for the Compaq ProLiant DL580 server.
  • Compaq DL580R01 | Service Guide - Page 147
    4-2 Compaq ProLiant DL580 Server Maintenance and Service Guide Connectors This section contains graphics and tables that show connector locations on the rear panel, system board, peripheral board, power backplane board, and the SCSI hard drive cage backplane board of the ProLiant DL580 server. Rear
  • Compaq DL580R01 | Service Guide - Page 148
    for the ProLiant DL580 Memory board slot Processor slot 1 Item Connector Processor slot 2 Processor slot 3 Processor slot 4 Not used Diskette drive High-density CD-ROM IDE IDE (not used) Power supply backplane sense connector Not used Power supply connector Power supply connector Virtual power
  • Compaq DL580R01 | Service Guide - Page 149
    4-4 Compaq ProLiant DL580 Server Maintenance and Service Guide Peripheral Board Connectors Figure 4-3 shows the peripheral board connectors for the ProLiant DL580 server. Table 4-3 identifies the corresponding connector descriptions. 1 2 3 4 5 6 7 11 10 9 8 Figure 4-3. Peripheral board
  • Compaq DL580R01 | Service Guide - Page 150
    for fan assembly 1 and 2 Miscellaneous signal connector Power supply connector Miscellaneous signal connector Power supply connector Fan connector for fan assembly 5 and 6 SCSI hard drive backplane board power connector Power supply sense cable connector Power switch cable and LED connector
  • Compaq DL580R01 | Service Guide - Page 151
    4-6 Compaq ProLiant DL580 Server Maintenance and Service Guide SCSI Hard Drive Backplane Board Connectors Figure 4-5 shows the SCSI hard drive backplane board connectors for the ProLiant DL580 server. Table hard drives Signal connector (not used) SCSI connector for input drives Power connector
  • Compaq DL580R01 | Service Guide - Page 152
    ProLiant DL580 server. Table 4-6 describes the peripheral board switchbank settings. Off 1 2 3 4 5 6 Figure 4-6. Peripheral board configuration is enabled Configuration unlocked and can be altered Tower configuration Diskette boot can be changed through system configuration utility Power on
  • Compaq DL580R01 | Service Guide - Page 153
    4-8 Compaq ProLiant DL580 Server Maintenance and Service Guide Clearing CMOS To erase an invalid system configuration: 1. Move the S6 configuration switch (SW1) to the on position. This setting clears portions of CMOS and NVRAM. 2. Power up the server. Wait for the ProLiant logo to display on the
  • Compaq DL580R01 | Service Guide - Page 154
    the processor core frequency switch settings for the ProLiant DL580 server with processor speeds ranging from 700 to 900 MHz. Off 1 2 3 4 Figure 4-7. Location and default setting for processor core frequency switch (SW4) Table 4-7 Processor Configuration Switch (SW4) 100-MHz Bus Speed Position
  • Compaq DL580R01 | Service Guide - Page 155
    4-10 Compaq ProLiant DL580 Server Maintenance and Service Guide System Board ID/Miscellaneous Switches (SW6) are only shown here for identification and diagnostics. Refer to the Compaq ProLiant DL580 Server Setup and Installation Guide for additional information. Off 1 2 3 4 Figure 4-8. System
  • Compaq DL580R01 | Service Guide - Page 156
    This section contains information on service LED indicators located on the ProLiant DL580 server. LED indicators covered in this section include: Front Bezel LED Indicators Interlock Status LED Indicators Internal Diagnostics Display (IDD) Indicator Hot-Plug Power Supply LED Indicators Hot-Plug Fan
  • Compaq DL580R01 | Service Guide - Page 157
    12 Compaq ProLiant DL580 Server Maintenance and Service Guide Front Bezel LED Indicators Figure 4-9 shows the front bezel LED indicators for the ProLiant DL580 server. Table 4-9 identifies the corresponding LED status descriptions. 12 3 Figure 4-9. Front bezel LED indicators Item Description Power
  • Compaq DL580R01 | Service Guide - Page 158
    on system board Table 4-10 System Board Interlock Status LED Indicators Fault of Interlock Error Memory board On On On On On On On Processor 1 Off On On On On the server is powered down and the power cables are disconnected from all the power supplies, reseat the device associated with the left
  • Compaq DL580R01 | Service Guide - Page 159
    . The IDD indicator provides alphanumerical codes that assist the technician in determining trouble conditions. Table 4-11 lists diagnostic codes that identify processor or memory trouble conditions. Refer to the Compaq ProLiant DL580 Server Setup and Installation Guide for more information. Figure
  • Compaq DL580R01 | Service Guide - Page 160
    LED Indicators Figure 4-12 shows the hot-plug power supply LED indicators on the ProLiant DL580 server. The ProLiant DL580 server ships with two hot-plug, dual-rated, 450-watt power supplies installed. Each hot-plug power supply has a status and an AC power indicator that shows the current status of
  • Compaq DL580R01 | Service Guide - Page 161
    4-16 Compaq ProLiant DL580 Server Maintenance and Service Guide Hot-Plug Fan LED Indicators Hot-plug fan diagnostic LED indicators show the condition of each fan for the ProLiant DL580 Status (All Fans) Condition (All Fans) Green Amber Off Fan is operational Fan failure-replace No power to fan
  • Compaq DL580R01 | Service Guide - Page 162
    the LED indicators on the PCI Hot Plug switchboard. They provide information about the status of any given hot-plug board. Table 4-14 identifies the power status, slot status, and LED condition of any hot-plug board and corresponding LED indicator status descriptions. 1 2 3 Figure 4-14. PCI Hot Plug
  • Compaq DL580R01 | Service Guide - Page 163
    4-18 Compaq ProLiant DL580 Server Maintenance and Service Guide LED Condition Green Amber Green Amber Green Amber Green Amber Green Amber Table 4-14 PCI Hot Plug LED Indicators Power Status On Off OK to Open No Slot Status Power is currently applied to the slot. Do NOT open the slot release
  • Compaq DL580R01 | Service Guide - Page 164
    LED indicator replacement conditions. Figure 4-15. Hot-plug hard drive LED indicators OK to remove drive if not part of fault-tolerant configuration DO NOT remove drive DO NOT remove drive OFF Online Drive Access Drive Failure Figure 4-16. Hot-plug hard drive LED indicators replacement
  • Compaq DL580R01 | Service Guide - Page 165
    4-20 Compaq ProLiant DL580 Server Maintenance and Service Guide Diskette Drive and CD-ROM LED Indicators Figure 4-17 shows the location of the diskette drive and CD-ROM LED indicators for the ProLiant DL580 server. Table 4-15 identifies the LED indicators and their function. 1 2 Figure 4-17.
  • Compaq DL580R01 | Service Guide - Page 166
    and Operating Specifications This chapter provides operating and performance specifications for the ProLiant DL580 server. The components described in this chapter are as follows: System Unit Hot-Plug Hard Drives Hot-Plug Power Supply Memory 1.44-MB Diskette Drive 24X Low-Profile CD-ROM Drive NC3134
  • Compaq DL580R01 | Service Guide - Page 167
    Compaq ProLiant DL580 Server Maintenance and Service Guide System Unit Table 5-1 System Unit Specifications Item Dimensions Height Width Depth Weight (no hard drive installed) Input requirements (low range to high range) Rated input voltage Rated input frequency Rated input current Power supply
  • Compaq DL580R01 | Service Guide - Page 168
    Height Centimeters Inches Width Centimeters Inches Interface Transfer rate synchronous (max) Seek time Single track Average Full stroke Physical configuration Bytes Logical blocks (in millions) Operating temperature Celsius Fahrenheit Table 5-2 Hot-Plug Hard Drive Specifications 9.1 GB 7,200 9,100
  • Compaq DL580R01 | Service Guide - Page 169
    5-4 Compaq ProLiant DL580 Server Maintenance and Service Guide Hot-Plug Power Supply Table 5-3 Hot-Plug Power Supply Specifications Item Input voltage specifications Nominal line voltage Range input line Frequency range Power factor Input current Inrush current Holdup time General specifications
  • Compaq DL580R01 | Service Guide - Page 170
    Specifications 5-5 Memory Table 5-4 , 3.3-volt, ECC SDRAM. SDRAM must be 100-MHz or faster. Use Compaq SDRAM only. 1.44-MB Diskette Drive Table 5-5 1.44-MB Diskette Drive Read/write capacity per diskette (high/low density) Drives supported Drive height Drive rotation Transfer rate bits/sec (high/
  • Compaq DL580R01 | Service Guide - Page 171
    5-6 Compaq ProLiant DL580 Server Maintenance and Service Guide 24X Low-Profile CD-ROM Drive Table 5-6 24X Low-Profile CD-ROM Drive Specifications Item Applicable disk Capacity Block size Dimensions Height Width Depth Weight
  • Compaq DL580R01 | Service Guide - Page 172
    buffer 128-KB Startup time < 7 seconds Stop time < 4 seconds Laser parameters Type Semiconductor laser GaAIAs Wave length 780 nm +/- 25 nm Divergence angle Output power 53.5 degrees +/- 1.5 degrees 0.14 mW Operating conditions Temperature Humidity 5° to 45°C (41° to 113°F) 10% to 80%
  • Compaq DL580R01 | Service Guide - Page 173
    5-8 Compaq ProLiant DL580 Server Maintenance and Service Guide NC3134 Fast Ethernet NIC 64 PCI Dual Base 10/100 Controller Table 5-7 NC3134 Fast Ethernet NIC 64 PCI Dual Base 10/100 Controller Specifications Item
  • Compaq DL580R01 | Service Guide - Page 174
    Operating Specifications 5-9 Integrated Smart Array Controller Table 5-8 Integrated Smart Array Controller Specifications Item Maximum drives supported Logical drives supported Simultaneous drive transfer channels Data transfer method Total transfer rate SCSI electrical interface PCI bus transfer
  • Compaq DL580R01 | Service Guide - Page 175
    5-10 Compaq ProLiant DL580 Server Maintenance and Service Guide Smart Array 4200 Controller Table 5-9 Smart Array 4200 Controller noncondensing) Operating Nonoperating Power required Heat dissipated (maximum) Maximum drives supported Logical drives supported Simultaneous drive transfer
  • Compaq DL580R01 | Service Guide - Page 176
    screw 2-48 replacing 2-49 unplugging from power backplane board 2-48 AC power supply See power supply accelerator board not detected 3-34 accelerator error log 3-34 accelerator parity read errors 3-34 write errors 3-34 accelerator status cache was automatically configured 3-34 data in the cache was
  • Compaq DL580R01 | Service Guide - Page 177
    Compaq ProLiant DL580 Server Maintenance and Service Guide Array Diagnostic Utility See ADU ART, assembly version 3-70 ASR-2 allowing network access 3-64 attended recovery 3-59 configuring storage reconstruction, defined 3-71 B backplane boards power cable routing 2-22 connectors, identified 4-5
  • Compaq DL580R01 | Service Guide - Page 178
    power, part number 1-6 12-position PS and MB power, part number 1-6 AC power unplugging from power backplane board diskette/LVD power, part number device drivers, support 2-36 peripheral board release levers 2-28 power fluctuations 2-7 power supply removal 2-24 power codes 3-31 CD-ROM signal and power
  • Compaq DL580R01 | Service Guide - Page 179
    4 Compaq ProLiant DL580 Server Maintenance and Service Guide defined 3-53, 3-76 description 3-2 features 3-75 remote maintenance 3-76 software architecture 3-76 viewing the event list 3-54 Compaq Integrated Remote Console, features 3-61 Compaq Network Interface Controller See NIC Compaq SmartStart
  • Compaq DL580R01 | Service Guide - Page 180
    Diagnostics 3-22 documentation maintenance and service guide, part number 1-7 drive (bay) X failed 3-38 firmware needs upgrading 3-37 inadvertently replaced 3-38 insufficient capacity for its configuration 3-37 invalid M&P stamp 3-37 loose cable 3-37 non-Compaq supplied 3-39 replacement drive 3-37
  • Compaq DL580R01 | Service Guide - Page 181
    6 Compaq ProLiant DL580 Server Maintenance and Service Guide 40X 3-10 500 through 599 3-26 600 through power subsystem AC voltage problem 3-56 power AC overload 3-56 power supply, failure 3-56 power supply, inserted 3-56 power supply, not redundant 3-56 power supply, removed 3-56 system configuration
  • Compaq DL580R01 | Service Guide - Page 182
    Driver, description 3-62 help additional sources ix Compaq authorized resellers, telephone numbers ix Compaq website ix technical support telephone numbers ix hot-plug devices, accessing 2-8 hot-plug fan assembly See fans hot-plug hard drives See hard drives hot-plug power supply See power supply
  • Compaq DL580R01 | Service Guide - Page 183
    8 Compaq ProLiant DL580 Server Maintenance and Service Guide unplugging from power backplane board 2-48 AC power supply connector, removing 2-49 battery installation 2-53 bezel, removing 2-11 cable routing CD-ROM signal and power 2-20 diskette drive signal and power 2-20 peripheral board 2-23 power
  • Compaq DL580R01 | Service Guide - Page 184
    drives supported 5-9 error codes 3-25 kits country kit (rack), part number 1-7 power cable memory 4-12 PCI Hot Plug board status 4-17 PCI Hot Plug switchboard illustrated 4-17 Power On/Standby switch, part number 1-5 power supply explained 4-15 overview 4-15 power switch 4-12 logical drive problems
  • Compaq DL580R01 | Service Guide - Page 185
    Compaq ProLiant DL580 Server Maintenance and Service Guide M maintenance and service guide, part number 1-7 mechanical parts, exploded view 1-2 memory DIMMs part number 1-5 removing 2-32 errors, recorded to Critical Error Log 3-68 installation guidelines 2-29 LEDs, illustrated 4-12 maximum supported
  • Compaq DL580R01 | Service Guide - Page 186
    10,000 rpm 1-7 9.1-GB Wide-Ultra, 7,200 rpm 1-7 hot-plug power supply 1-5 Integrated Smart Array Controller 1-6 internal/external VHDCI cable 1-7 maintenance and service guide 1-7 memory 1-5 memory board 16-DIMM 1-6 memory module 1-5 miscellaneous signal cable kit 1-7 Index 11 NC3134 Fast Ethernet
  • Compaq DL580R01 | Service Guide - Page 187
    12 Compaq ProLiant DL580 Server Maintenance and Service Guide canceling an action 2-38 illustrated power backplane board 2-48 Power On/Standby switch disconnecting, illustrated 2-9 positions 2-4 removing 2-9 removing, illustrated 2-10 replacing 2-10 power status indicator, defined 4-17 power supply
  • Compaq DL580R01 | Service Guide - Page 188
    4-2 peripheral board connectors, identified 4-2 power supply connectors, identified 4-2 recovery attended 3-59 automatic 3-58, 3-59 environmental 3-59 rapid recovery services 3-58 software error 3-59 unattended 3-59 redundant controller configuration 3-41, 3-50 redundant controllers installed
  • Compaq DL580R01 | Service Guide - Page 189
    14 Compaq ProLiant DL580 Server Maintenance and Service Guide SCSI tape drives See tape drives SDRAM See memory security levels Caution, defined 3-53 Critical, defined 3-53 Repaired, defined 3-53 Status, defined 3-53 security, ASR-2 3-67 serial connector, identified 4-4 serial port, test error codes
  • Compaq DL580R01 | Service Guide - Page 190
    configuration, settings 4-7 maintenance (SW1) configuration, settings 4-7 maintenance, settings 4-7 peripheral board configuration, settings 4-7 power on password, settings 4-7 Power height 5-2 power supply specifications 5-2 Compaq Network Interface Controller Boards Test Error Codes 3-30 Compaq Servers
  • Compaq DL580R01 | Service Guide - Page 191
    16 Compaq ProLiant DL580 Server Maintenance and Service Guide Compaq System Configuration Utility Pager Settings for Starting into Compaq Utilities 3-64 Diagnostic Tools 3-2 Diskette Drive and CD-ROM LED Indicators 4-20 Diskette Drive Test Error Codes 3-27 Dual Inline Memory Module (DIMM)
  • Compaq DL580R01 | Service Guide - Page 192
    data 3-51 unknown disable code 3-51 unrecoverable read error 3-51 UPS, shutdown threshold 3-61 utilities accessing 3-5 ADU accessing 3-5 description 3-3 executing 3-6 allowing network access to 3-65 Array Configuration accessing 3-5, 3-6 executing 3-6 Compaq configuring server to start 3-60
  • Compaq DL580R01 | Service Guide - Page 193
    18 Compaq ProLiant DL580 Server Maintenance and Service Guide electric shock 2-3, 2-5 electric shock hazard vii, viii, 2-7 equipment damage multiple sources of power 2-3 peripheral board removal 2-52 personal injury vii, 2-1, 2-5, 2-8, 2-37, 2-41 power cords 2-5 qualified service personnel 2-1,
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
  • 167
  • 168
  • 169
  • 170
  • 171
  • 172
  • 173
  • 174
  • 175
  • 176
  • 177
  • 178
  • 179
  • 180
  • 181
  • 182
  • 183
  • 184
  • 185
  • 186
  • 187
  • 188
  • 189
  • 190
  • 191
  • 192
  • 193
ProLiant DL580 Server
Maintenance and Service Guide
Third Edition (March 2001)
Part Number 152301-003
Spare Part Number 178139-001
Compaq Computer Corporation