Compaq DL580R01 Service Guide - Page 110

Array Configuration Utility ACU to con the, Logical Drive

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Diagnostics and Troubleshooting 3-41 Table 3-18 Array Diagnostic Utility (ADU) Error Messages continued Message Description Recommended Action Logical Drive X A physical drive in this logical drive status = Wrong drive has failed. The incorrect drive was replaced replaced. Replace the drive that was incorrectly replaced. Then, replace the original drive that failed with a new drive. Do not run the server setup utility to reconfigure; you will lose data on the drive. Loose cable detected-logical drives may be marked FAILED until corrected ADU found a loose cable. The Smart Array Controller is unable to communicate with one or more physical drives. One or more logical drives may be marked FAILED, and are unusable until problem is corrected. Power down the system. Check the cables for tight connection to the logical drives. Restart the system. If the same message occurs again, cables may be bad. Loose cable detected-logical drives may be marked FAILED until corrected Controller is unable to communicate with one or more physical drives, probably because of a cabling problem. Logical drives may be in a FAILED state until the condition is corrected, preventing access to data on the controller. Check all controller and drive cable connections. Mirror data miscompare Data was found at reset initialization in the posted-write memory; however, the mirror data compare test failed resulting in that data being marked as invalid. Data loss is possible. Replace the array accelerator board. No configuration for array accelerator board The array accelerator board has not If the array accelerator board is present, run the been configured. Array Configuration Utility (ACU) to configure the board. NVRAM configuration present, controller not detected EISA nonvolatile RAM has a configuration for an array controller, but there is no board in this slot. Either a board has been removed from the system or a board has been placed in the wrong slot. Place the array controller in the proper slot, or run the server setup utility to reconfigure nonvolatile RAM to reflect the removal or new position. One or more drives is unable to support redundant controller operation At least one drive in use does not support redundant controller operation. Replace the drive that does not support redundant controller operation. Other controller indicates different hardware model The other controller in the redundant controller configuration is a different hardware model. Make sure both controllers are using the same hardware model. If they are, make sure controllers are fully seated in their slots. Other controller indicates different firmware version The other controller in the redundant controller configuration is using a different firmware version. Make sure both controllers are using the same firmware revision. continued

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Diagnostics and Troubleshooting
3-41
Table 3-18
Array Diagnostic Utility (ADU) Error Messages
continued
Message
Description
Recommended Action
Logical Drive
X
status = Wrong drive
replaced
A physical drive in this logical drive
has failed. The incorrect drive was
replaced.
Replace the drive that was incorrectly replaced.
Then, replace the original drive that failed with a
new drive. Do not run the server setup utility to
reconfigure; you will lose data on the drive.
Loose cable
detected
—
logical
drives may be
marked FAILED until
corrected
ADU found a loose cable. The
Smart Array Controller is unable to
communicate with one or more
physical drives. One or more logical
drives may be marked FAILED, and
are unusable until problem is
corrected.
Power down the system. Check the cables for
tight connection to the logical drives. Restart the
system. If the same message occurs again,
cables may be bad.
Loose cable
detected
—
logical
drives may be
marked FAILED until
corrected
Controller is unable to
communicate with one or more
physical drives, probably because
of a cabling problem. Logical drives
may be in a FAILED state until the
condition is corrected, preventing
access to data on the controller.
Check all controller and drive cable connections.
Mirror data
miscompare
Data was found at reset
initialization in the posted-write
memory; however, the mirror data
compare test failed resulting in that
data being marked as invalid. Data
loss is possible.
Replace the array accelerator board.
No configuration for
array accelerator
board
The array accelerator board has not
been configured.
If the array accelerator board is present, run the
Array Configuration Utility (ACU) to configure the
board.
NVRAM
configuration
present, controller
not detected
EISA nonvolatile RAM has a
configuration for an array
controller, but there is no board in
this slot. Either a board has been
removed from the system or a
board has been placed in the wrong
slot.
Place the array controller in the proper slot, or
run the server setup utility to reconfigure
nonvolatile RAM to reflect the removal or new
position.
One or more drives
is unable to support
redundant controller
operation
At least one drive in use does not
support redundant controller
operation.
Replace the drive that does not support
redundant controller operation.
Other controller
indicates different
hardware model
The other controller in the
redundant controller configuration
is a different hardware model.
Make sure both controllers are using the same
hardware model. If they are, make sure
controllers are fully seated in their slots.
Other controller
indicates different
firmware version
The other controller in the
redundant controller configuration
is using a different firmware
version.
Make sure both controllers are using the same
firmware revision.
continued