Compaq DL580R01 Service Guide - Page 119

This is not supported, and one or, redundant controller configuration.

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3-50 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-18 Array Diagnostic Utility (ADU) Error Messages continued Message Description Recommended Action System board is unable to identify which slots the controllers are in Slot indicator on system board is not working correctly. Firmware recognizes both controllers as being installed in the same slot. 1. Make sure both controllers are fully seated in their slots. If the problem persists, this might indicate a controller problem or a system board problem. 2. Remove one of the controllers in the configuration and see if the remaining controller generates a Power-On Self-Test (POST) message. 3. Move the remaining controller to the other slot to see if it still generates a POST message. 4. Repeat these steps with the other controller. If both controllers give POST messages in one slot but not the other, it is a system board problem. If one of the controllers gives POST messages and the other controller does not, replace the controller that is giving the POST messages. Contact a Compaq authorized service provider for any warranty replacements. The redundant controllers installed are not the same model. SOLUTION: Power down the system and verify that the redundant controllers are different models. If they are different models, replace the other controller with the same model as this one. ADU detected two different controller models installed in a redundant controller configuration. This is not supported, and one or both controllers may not be operating properly. Use the same controller models for redundant controller configurations. This controller cannot see the drives but the other controller can The other controller in the redundant controller configuration can recognize the drives, but this controller cannot. Resolve any other errors and then rerun ADU. This controller can see the drives but the other controller cannot The other controller in the redundant controller configuration cannot recognize the drives, but this controller can. Resolve any other errors and then rerun ADU. Unable to communicate with drive on SCSI Port X, Drive ID Y The array controller cannot communicate with the drive. If the hard drive amber LED is on, replace the drive. continued

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3-50
Compaq ProLiant DL580 Server Maintenance and Service Guide
Table 3-18
Array Diagnostic Utility (ADU) Error Messages
continued
Message
Description
Recommended Action
System board is
unable to identify
which slots the
controllers are in
Slot indicator on system board is
not working correctly. Firmware
recognizes both controllers as
being installed in the same slot.
1.
Make sure both controllers are fully seated
in their slots.
If the problem persists, this might indicate a
controller problem or a system board
problem.
2.
Remove one of the controllers in the
configuration and see if the remaining
controller generates a Power-On Self-Test
(POST) message.
3.
Move the remaining controller to the other
slot to see if it still generates a POST
message.
4.
Repeat these steps with the other
controller.
If both controllers give POST messages in one
slot but not the other, it is a system board
problem. If one of the controllers gives POST
messages and the other controller does not,
replace the controller that is giving the POST
messages. Contact a Compaq authorized service
provider for any warranty replacements.
The redundant
controllers installed
are not the same
model.
SOLUTION: Power
down the system
and verify that the
redundant
controllers are
different models. If
they are different
models, replace the
other controller with
the same model as
this one.
ADU detected two different
controller models installed in a
redundant controller configuration.
This is not supported, and one or
both controllers may not be
operating properly.
Use the same controller models for redundant
controller configurations.
This controller
cannot see the
drives but the other
controller can
The other controller in the
redundant controller configuration
can recognize the drives, but this
controller cannot.
Resolve any other errors and then rerun ADU.
This controller can
see the drives but
the other controller
cannot
The other controller in the
redundant controller configuration
cannot recognize the drives, but
this controller can.
Resolve any other errors and then rerun ADU.
Unable to
communicate with
drive on SCSI Port
X
,
Drive ID
Y
The array controller cannot
communicate with the drive.
If the hard drive amber LED is on, replace the
drive.
continued