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Compaq DL580R01 Service Guide - Page 144

Compaq Insight Manager, Features of Compaq Insight Manager

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Diagnostics and Troubleshooting 3-75 Compaq Insight Manager Compaq Insight Manager is a comprehensive management tool to monitor and control the operation of Compaq servers and clients. Compaq Insight Manager consists of two components: a Windows-based console application, and server- or client-based management data collection agents. Starting with Compaq Insight Manager 4.0, the agents for Windows NT and NetWare are also Web-enabled; that is, these agents enable Web browser access and monitoring of management information. The management agents monitor more than 1,000 management parameters. Key subsystems are instrumented to make health, configuration, and performance data available to the agent software. The agents act upon that data by initiating information such as network interface or storage subsystem performance statistics. Features of Compaq Insight Manager Compaq Insight Manager includes the following: Web browser access to Insight Manager Device and Configuration information is available anywhere you have network access and a standard Web browser for Windows and NetWare servers. Comprehensive fault management allows proactive management of the distributed enterprise by alerting you in advance of potential system failures. Windows NT monitoring capability allows faster determination of the root cause of system and application faults by being able to quickly determine whether hardware or software causes an event. Broad configuration management provides effective deployment and maintenance of consistent, manageable configurations with Insight Version Control and Integration Server Maintenance. Version Control and Integration Server Maintenance allows the administrator to monitor and update versions of the server and workstation firmware, drivers, and utilities. Performance management/resource utilization helps determine how servers are utilized, and if upgrades or updates are necessary to increase overall system performance. Full integration with Compaq Remote Insight Board/PCI and ProLiant Integrated Remote Console allows "in-band" and "out-of-band" connection for server management. This capability ensures that customers are in touch with their systems, even when servers are offline or without power. Simple Network Management Protocol (SNMP) standards provide integration with other management products. Flexible network conductivity supports multiple transport protocols including IPX, TCP/IP, and PPP to operate over LANs, WANs, and modems. Support for the following leading operating systems: Microsoft Windows NT Novell NetWare, IntranetWare, and IntranetWare for Small Business SCO UNIX, OpenServer, and UnixWare IBM OS/2 Warp family of products

Section	Page
Compaq ProLiant DL580 Server Maintenance and Service Guide	1
Notice	2
Contents	3
About This Guide	7
Symbols in Text	7
Compaq Technician Notes	8
Rack Stability	8
Getting Help	9
Compaq Technical Support	9
Compaq Website	9
Compaq Authorized Reseller	9
Chapter 1: Illustrated Parts Catalog	10
Mechanical Parts Exploded View	11
Mechanical Spare Parts List	12
System Components Exploded View	13
System Components Spare Parts List	14
Chapter 2: Removal and Replacement Procedures	17
Electrostatic Discharge Information	18
Symbols on Equipment	19
Preparation Procedures	20
Hot-Pluggable Parts	20
Non-Hot-Pluggable Parts	20
Powering Down the Server	21
Rack Warnings	22
Server Warnings and Precautions	23
Top Access Panel	24
Power On/Standby Switch with LED Indicators	25
Front Bezel	27
Hot-Plug Fan Assembly Identification	28
Hot-Plug Fan Assemblies	29
Removable Media and Related Components	30
Media Storage	30
Hot-Plug Hard Drives	31
CD-ROM and Diskette Drive Removable Media Assembly	33
1.44-MB Diskette Drive	34
24X or Higher Low-Profile CD-ROM Drive	35
Cable Routing Diagrams	36
24X or Higher Low-Profile CD-ROM Signal and Power Cables	36
Diskette Drive Signal and Power Cables	36
Power Switch Cables	37
Power Backplane Board Cables	38
Peripheral Board Data Cables	39
Hot-Plug Power Supply	40
Processors and Processor Terminator Modules	41
Processor and Processor Terminator Module Locations	41
Processor	42
Processor Terminator Module	43
Peripheral Board	44
Memory	45
Dual Inline Memory Module Combinations	46
Memory Board	47
Dual Inline Memory Modules	48
Center Wall	49
SCSI Hard Drive Backplane Board	50
Wide Ultra2/Ultra3 Hard Drive Cage	51
PCI Expansion Boards	52
PCI Hot Plug Expansion Boards	52
Non-Hot-Plug Expansion Boards	56
PCI Hot Plug Basket Insulator	57
PCI Hot Plug LED Switchboard and Cable	58
PCI Guide Bracket	59
Power Backplane Board	60
System Board with Subpan	61
Processor Cage	62
AC Power Cable Assembly	63
Integrated Smart Array Controller Features	66
Integrated Smart Array Controller	67
Replacement Battery	68
Chapter 3: Diagnostics and Troubleshooting	70
Diagnostic Tools Utility Overview	71
Default Configuration	73
Default Configuration Messages	73
INSPECT	73
	73
Running INSPECT	73
Printing the INSPECT Listing	73
Utilities Access	74
Running the Utilities from the System Partition	74
Running the Utilities from Diskette	75
Running the Utilities from the Compaq SmartStart and Support Software CD	75
PowerOn SelfTest	76
POST Error Messages	76
Diagnostics Software	91
Steps for Diagnostics	91
100 – 199, Primary Processor Test Error Codes	92
200 – 299, Memory Test Error Codes	93
300 – 399, Keyboard Test Error Codes	94
400 – 499, Parallel Printer Test Error Codes	94
500 – 599, Graphics Display Unit Test Error Codes	95
600 – 699, Diskette Drive Test Error Codes	96
1100 – 1199, Serial Test Error Codes	97
1200 – 1299, Modem Communications Test Error Codes	97
1700 – 1799, Hard Drive Test Error Codes	98
1900 – 1999, Tape Drive Test Error Codes	99
6000 – 6099, Compaq Network Interface Controller Test Error Codes	99
6500 – 6599, SCSI Hard Drive Test Error Codes	100
6600 – 6699, SCSI/IDE CD˚ROM Drive Test Error Codes	100
6700 – 6799, SCSI Tape Drive Test Error Codes	101
8600 – 8699, Pointing Device Interface Test Error Codes	101
Array Diagnostic Utility	102
Integrated Management Log	122
Multiple Ways of Viewing the IML	122
Compaq Insight Manager	122
Viewing the Event List	123
Printing the Event List	123
Compaq Survey Utility	123
Compaq IML Management Utility	123
OS IML Viewer	123
Event List	124
Event Messages	124
Rapid Error Recovery	127
Automatic Server Recovery2	127
Unattended Recovery	128
Attended Recovery	128
Hardware Requirements	129
Remote Operations	129
Automatic Server Recovery (ASR˚2)–Other Uses	129
Starting Compaq Utilities	129
Compaq Integrated Remote Console	130
Compaq Health Driver	131
Initializing Compaq Utilities	133
Initializing the Operating System	135
ASR2 Security	136
Server Health Logs	137
ASR-2 Integrated Management Log Messages	137
Revision History Table	139
Storage Fault Recovery Tracking	140
Storage Automatic Reconstruction	140
Network Interface Fault Recovery Tracking	140
Memory Fault Recovery Tracking	140
Remote Management Features	141
ROMPaq Error Recovery Options	142
ROMPaq Disaster Recovery	142
Redundant ROM Image Recovery	143
Compaq Insight Manager	144
Features of Compaq Insight Manager	144
Compaq Insight Manager Software Architecture	145
Insight Management Agents	145
Compaq Insight Manager	145
Chapter 4: Connectors, Switches, and LED Indicators	146
Connectors	147
Rear Panel Connectors	147
System Board Connectors	148
Peripheral Board Connectors	149
Power Backplane Board Connectors	150
SCSI Hard Drive Backplane Board Connectors	151
Switches	152
Configuration (Maintenance) Switchbank (SW1)	152
Clearing CMOS	153
Processor Core Frequency (SW4) and System ID (SW6) Switches	154
Processor Core Frequency Switches (SW4)	154
System Board ID/Miscellaneous Switches (SW6)	155
LED Indicators	156
Front Bezel LED Indicators	157
Interlock Status LED Indicators	158
Internal Diagnostics Display Indicator	159
Hot-Plug Power Supply LED Indicators	160
HotPlug Fan LED Indicators	161
PCI Hot Plug Switchboard LED Indicators	162
Hot-Plug Hard Drive LED Indicators	164
Diskette Drive and CD-ROM LED Indicators	165
Chapter 5: Physical and Operating Specifications	166
System Unit	167
Hot-Plug Hard Drives	168
Hot-Plug Power Supply	169
Memory	170
1.44-MB Diskette Drive	170
24X Low-Profile CD-ROM Drive	171
NC3134 Fast Ethernet NIC 64 PCI Dual Base 10/100 Controller	173
Integrated Smart Array Controller	174
Smart Array 4200 Controller	175

Match case Limit results 1 per page

Diagnostics and Troubleshooting

3-75

Compaq Insight Manager

Compaq Insight Manager is a comprehensive management tool to monitor and control the

operation of Compaq servers and clients. Compaq Insight Manager consists of two components:

a Windows-based console application, and server- or client-based management data collection

agents. Starting with Compaq Insight Manager 4.0, the agents for Windows NT and NetWare

are also Web-enabled; that is, these agents enable Web browser access and monitoring of

management information.

The management agents monitor more than 1,000 management parameters. Key subsystems are

instrumented to make health, configuration, and performance data available to the agent

software. The agents act upon that data by initiating information such as network interface or

storage subsystem performance statistics.

Features of Compaq Insight Manager

Compaq Insight Manager includes the following:

■

Web browser access to Insight Manager Device and Configuration information is

available anywhere you have network access and a standard Web browser for Windows

and NetWare servers.

■

Comprehensive fault management allows proactive management of the distributed

enterprise by alerting you in advance of potential system failures.

■

Windows NT monitoring capability allows faster determination of the root cause of

system and application faults by being able to quickly determine whether hardware or

software causes an event.

■

Broad configuration management provides effective deployment and maintenance of

consistent, manageable configurations with Insight Version Control and Integration Server

Maintenance. Version Control and Integration Server Maintenance allows the

administrator to monitor and update versions of the server and workstation firmware,

drivers, and utilities.

■

Performance management/resource utilization helps determine how servers are utilized,

and if upgrades or updates are necessary to increase overall system performance.

■

Full integration with Compaq Remote Insight Board/PCI and ProLiant Integrated Remote

Console allows

“

in-band

”

and

“

out-of-band

”

connection for server management. This

capability ensures that customers are in touch with their systems, even when servers are

offline or without power.

■

Simple Network Management Protocol (SNMP) standards provide integration with other

management products.

■

Flexible network conductivity supports multiple transport protocols including IPX,

TCP/IP, and PPP to operate over LANs, WANs, and modems.

■

Support for the following leading operating systems:

G±

Microsoft Windows NT

G±

Novell NetWare, IntranetWare, and IntranetWare for Small Business

G±

SCO UNIX, OpenServer, and UnixWare

G±

IBM OS/2 Warp family of products