Compaq DL580R01 Service Guide - Page 102

Array Diagnostic Utility

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Diagnostics and Troubleshooting 3-33 Array Diagnostic Utility The Array Diagnostic Utility (ADU) is a Windows-based software tool designed to run on all Compaq servers that support Compaq array controllers and are configured with SmartStart 4.10 or later. The two main functions of ADU are to collect all possible information about array controllers in the system and to generate a list of detected problems. The error messages and codes listed include all codes generated by Compaq products. The system generates only codes applicable to the configuration and options in the server. ADU works by issuing multiple commands to the array controllers to determine if a problem exists. This data can then be saved to a file. In severe situations, this file can be sent to Compaq for analysis. In most cases, ADU provides enough information to initiate problem resolution immediately. NOTE: ADU does not write to the drives, destroy data, or change or remove configuration information. To start ADU: 1. Insert the SmartStart CD into the CD-ROM drive. 2. Restart the system from the SmartStart CD. 3. Select Array Diagnostic Utility (ADU) from the System Utilities menu. A "Please Wait" panel displays, indicating that the ADU is identifying the system parameters. ADU gathers information from all array controllers in the system. The time it takes to gather this information depends on the size of the system. When the information gathering process is complete, the ADU displays the main screen or a panel indicating any problems detected. CAUTION: Do not cycle the power during this process. The ADU must perform low-level operations that, if interrupted, could cause the controller to revert to a previous level of firmware if the firmware was soft-upgraded. 4. To generate an ADU report, select File, and then select Save Data from the Command menu.

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Diagnostics and Troubleshooting
3-33
Array Diagnostic Utility
The Array Diagnostic Utility (ADU) is a Windows-based software tool designed to run on all
Compaq servers that support Compaq array controllers and are configured with SmartStart 4.10
or later. The two main functions of ADU are to collect all possible information about array
controllers in the system and to generate a list of detected problems. The error messages and
codes listed include all codes generated by Compaq products. The system generates only codes
applicable to the configuration and options in the server.
ADU works by issuing multiple commands to the array controllers to determine if a problem
exists. This data can then be saved to a file. In severe situations, this file can be sent to Compaq
for analysis. In most cases, ADU provides enough information to initiate problem
resolution immediately.
NOTE:
ADU does not write to the drives, destroy data, or change or remove configuration information.
To start ADU:
1. Insert the SmartStart CD into the CD-ROM drive.
2. Restart the system from the SmartStart CD.
3. Select Array Diagnostic Utility (ADU) from the System Utilities menu.
A
“
Please Wait
”
panel displays, indicating that the ADU is identifying the system
parameters. ADU gathers information from all array controllers in the system. The time it
takes to gather this information depends on the size of the system. When the information
gathering process is complete, the ADU displays the main screen or a panel indicating any
problems detected.
CAUTION:
Do not cycle the power during this process. The ADU must perform low-level
operations that, if interrupted, could cause the controller to revert to a previous level of
firmware if the firmware was soft-upgraded.
4. To generate an ADU report, select File, and then select Save Data from the
Command menu.