Compaq DL580R01 Service Guide - Page 112

Run the Array Configuration Utility ACU., S.M.A.R.T.

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Diagnostics and Troubleshooting 3-43 Table 3-18 Array Diagnostic Utility (ADU) Error Messages continued Message Description Recommended Action SCSI port X, Drive ID Y is not stamped for monitoring The drive has not been stamped with Monitor and Performance features. To change without destroying the current configuration: 1. Run the Array Configuration Utility (ACU). 2. Change the array accelerator size and save the configuration. 3. Change the array accelerator back to the original size and save again. This should cause ACU to stamp the drive with monitoring and performance features. SCSI port X, Drive ID Y may have a loose connection SOLUTION: Turn the system off and attempt to reattach any loose connections. If this does not work, replace the cable(s) and connection(s). SMART is unable to communicate 1. Power down the system. with the drive, because the cable is not securely connected, or the drive 2. Reconnect the cable securely. cage connection has failed. 3. Restart the system. 4. If this does not solve the problem, replace the cables and connectors as needed. SCSI port X, Drive ID Y RIS copies within this drive do not match The copies of RIS on the drive do not match. Check for other errors. The drive may need to be replaced. SCSI port X, Drive ID Y...S.M.A.R.T. predictive failure errors have been detected in the factory Monitor and Performance data. A predictive failure warning for this hard drive has been generated indicating a drive failure is imminent. Replace this drive at the earliest opportunity. See "Hot-Plug Hard Drives" in Chapter 2 prior to performing this operation. SOLUTION: Please replace this drive when conditions permit. continued

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Diagnostics and Troubleshooting
3-43
Table 3-18
Array Diagnostic Utility (ADU) Error Messages
continued
Message
Description
Recommended Action
SCSI port
X
,
Drive ID
Y
is not
stamped for
monitoring
The drive has not been stamped
with Monitor and Performance
features.
To change without destroying the current
configuration:
1.
Run the Array Configuration Utility (ACU).
2.
Change the array accelerator size and save
the configuration.
3.
Change the array accelerator back to the
original size and save again.
This should cause ACU to stamp the drive with
monitoring and performance features.
SCSI port
X
,
Drive ID
Y
may have
a loose connection
SOLUTION: Turn the
system off and
attempt to reattach
any loose
connections. If this
does not work,
replace the cable(s)
and connection(s).
SMART is unable to communicate
with the drive, because the cable is
not securely connected, or the drive
cage connection has failed.
1.
Power down the system.
2.
Reconnect the cable securely.
3.
Restart the system.
4.
If this does not solve the problem, replace
the cables and connectors as needed.
SCSI port
X
,
Drive ID
Y
RIS copies
within this drive do
not match
The copies of RIS on the drive do
not match.
Check for other errors. The drive may need to be
replaced.
SCSI port
X
, Drive
ID
Y
…
S.M.A.R.T.
predictive failure
errors have been
detected in the
factory Monitor and
Performance data.
SOLUTION: Please
replace this drive
when conditions
permit.
A predictive failure warning for this
hard drive has been generated
indicating a drive failure is
imminent.
Replace this drive at the earliest opportunity.
See
“
Hot-Plug Hard Drives
”
in Chapter 2 prior to
performing this operation.
continued