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Compaq DL580R01 Service Guide - Page 134

Table 3-21, Compaq System Configuration Utility r Settings for Starting into Compaq Utilities

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Diagnostics and Troubleshooting 3-65 Table 3-21 Compaq System Configuration Utility Pager Settings for Starting into Compaq Utilities continued Pager Data Setting Description Pager test Select to test pager setup Use this to test the current pager settings. Press Enter to dial the pager number, and the pager message (if present) displays. You must configure the computer before testing the pager, and the Pager Status must be set to Enabled. Do not test the pager if you are running remotely and are using only one modem. Serial interface COM1 Select the communications port for the modem used by the pager and the remote ASR-2 functions. The options are COM1 and COM2. Dial-In status Enabled Set Dial-In Status to Enabled. Be sure the Reset Boot option is set to Boot Compaq Utilities. When the system starts because of an ASR-2 reset, it starts to the Compaq Utilities, sets the Management Modem to auto-answer, and waits for the administrator to dial in and run the Compaq Utilities. You automatically disable this option when you configure the software error recovery start option to Boot Operating System. When ASR-2 pages you, you cannot dial in unless ASR-2 exceeds 10, the threshold number of server restart retries. When this happens, ASR-2 restarts the server into the Compaq Utilities and places the modem in auto-answer mode. Dial-Out status Enabled Allows ASR-2 to dial out to a remote workstation. If you selected this option, Dial-In Status is automatically selected. To use the Dial-Out feature, set Dial-Out Status to Enabled and set the Dial-Out String to the correct telephone number. You must also set the Reset Boot option to Boot Compaq Utilities. When the system restarts because of an ASR-2 reset, the administrator is paged via Pager Status and Pager Dial String, the system restarts to the Compaq Utilities, and dials out to the phone number provided in the Dial-Out string. The dial-out number is tried five times. If it fails to connect after five attempts, the modem is put in auto-answer mode. Dial-Out string 555-1234 Enter the dial string followed by the remote computer telephone number. Network status Enabled To allow network access to Compaq Utilities, set Network Status to Enabled and ensure that the Reset Boot option is set to Boot Compaq Utilities. Network protocol To use IPX network access, set Network Protocol to IPX. When the system restarts to the Compaq Utilities because of an ASR-2 reset, it loads IPX network support. This enables remote access using NVT. To use IP network access, set Network protocol to IP. Also make sure to set Network IP address, Network IP net mask, and Network IP router address. When the system restarts to the Compaq Utilities because of an ASR-2 reset, it loads IP network support. This enables remote access using Telnet. Note: The Network Status must be set to Enabled for network access. Network controller Compaq For all Compaq standard network controllers. continued

Section	Page
Compaq ProLiant DL580 Server Maintenance and Service Guide	1
Notice	2
Contents	3
About This Guide	7
Symbols in Text	7
Compaq Technician Notes	8
Rack Stability	8
Getting Help	9
Compaq Technical Support	9
Compaq Website	9
Compaq Authorized Reseller	9
Chapter 1: Illustrated Parts Catalog	10
Mechanical Parts Exploded View	11
Mechanical Spare Parts List	12
System Components Exploded View	13
System Components Spare Parts List	14
Chapter 2: Removal and Replacement Procedures	17
Electrostatic Discharge Information	18
Symbols on Equipment	19
Preparation Procedures	20
Hot-Pluggable Parts	20
Non-Hot-Pluggable Parts	20
Powering Down the Server	21
Rack Warnings	22
Server Warnings and Precautions	23
Top Access Panel	24
Power On/Standby Switch with LED Indicators	25
Front Bezel	27
Hot-Plug Fan Assembly Identification	28
Hot-Plug Fan Assemblies	29
Removable Media and Related Components	30
Media Storage	30
Hot-Plug Hard Drives	31
CD-ROM and Diskette Drive Removable Media Assembly	33
1.44-MB Diskette Drive	34
24X or Higher Low-Profile CD-ROM Drive	35
Cable Routing Diagrams	36
24X or Higher Low-Profile CD-ROM Signal and Power Cables	36
Diskette Drive Signal and Power Cables	36
Power Switch Cables	37
Power Backplane Board Cables	38
Peripheral Board Data Cables	39
Hot-Plug Power Supply	40
Processors and Processor Terminator Modules	41
Processor and Processor Terminator Module Locations	41
Processor	42
Processor Terminator Module	43
Peripheral Board	44
Memory	45
Dual Inline Memory Module Combinations	46
Memory Board	47
Dual Inline Memory Modules	48
Center Wall	49
SCSI Hard Drive Backplane Board	50
Wide Ultra2/Ultra3 Hard Drive Cage	51
PCI Expansion Boards	52
PCI Hot Plug Expansion Boards	52
Non-Hot-Plug Expansion Boards	56
PCI Hot Plug Basket Insulator	57
PCI Hot Plug LED Switchboard and Cable	58
PCI Guide Bracket	59
Power Backplane Board	60
System Board with Subpan	61
Processor Cage	62
AC Power Cable Assembly	63
Integrated Smart Array Controller Features	66
Integrated Smart Array Controller	67
Replacement Battery	68
Chapter 3: Diagnostics and Troubleshooting	70
Diagnostic Tools Utility Overview	71
Default Configuration	73
Default Configuration Messages	73
INSPECT	73
	73
Running INSPECT	73
Printing the INSPECT Listing	73
Utilities Access	74
Running the Utilities from the System Partition	74
Running the Utilities from Diskette	75
Running the Utilities from the Compaq SmartStart and Support Software CD	75
PowerOn SelfTest	76
POST Error Messages	76
Diagnostics Software	91
Steps for Diagnostics	91
100 – 199, Primary Processor Test Error Codes	92
200 – 299, Memory Test Error Codes	93
300 – 399, Keyboard Test Error Codes	94
400 – 499, Parallel Printer Test Error Codes	94
500 – 599, Graphics Display Unit Test Error Codes	95
600 – 699, Diskette Drive Test Error Codes	96
1100 – 1199, Serial Test Error Codes	97
1200 – 1299, Modem Communications Test Error Codes	97
1700 – 1799, Hard Drive Test Error Codes	98
1900 – 1999, Tape Drive Test Error Codes	99
6000 – 6099, Compaq Network Interface Controller Test Error Codes	99
6500 – 6599, SCSI Hard Drive Test Error Codes	100
6600 – 6699, SCSI/IDE CD˚ROM Drive Test Error Codes	100
6700 – 6799, SCSI Tape Drive Test Error Codes	101
8600 – 8699, Pointing Device Interface Test Error Codes	101
Array Diagnostic Utility	102
Integrated Management Log	122
Multiple Ways of Viewing the IML	122
Compaq Insight Manager	122
Viewing the Event List	123
Printing the Event List	123
Compaq Survey Utility	123
Compaq IML Management Utility	123
OS IML Viewer	123
Event List	124
Event Messages	124
Rapid Error Recovery	127
Automatic Server Recovery2	127
Unattended Recovery	128
Attended Recovery	128
Hardware Requirements	129
Remote Operations	129
Automatic Server Recovery (ASR˚2)–Other Uses	129
Starting Compaq Utilities	129
Compaq Integrated Remote Console	130
Compaq Health Driver	131
Initializing Compaq Utilities	133
Initializing the Operating System	135
ASR2 Security	136
Server Health Logs	137
ASR-2 Integrated Management Log Messages	137
Revision History Table	139
Storage Fault Recovery Tracking	140
Storage Automatic Reconstruction	140
Network Interface Fault Recovery Tracking	140
Memory Fault Recovery Tracking	140
Remote Management Features	141
ROMPaq Error Recovery Options	142
ROMPaq Disaster Recovery	142
Redundant ROM Image Recovery	143
Compaq Insight Manager	144
Features of Compaq Insight Manager	144
Compaq Insight Manager Software Architecture	145
Insight Management Agents	145
Compaq Insight Manager	145
Chapter 4: Connectors, Switches, and LED Indicators	146
Connectors	147
Rear Panel Connectors	147
System Board Connectors	148
Peripheral Board Connectors	149
Power Backplane Board Connectors	150
SCSI Hard Drive Backplane Board Connectors	151
Switches	152
Configuration (Maintenance) Switchbank (SW1)	152
Clearing CMOS	153
Processor Core Frequency (SW4) and System ID (SW6) Switches	154
Processor Core Frequency Switches (SW4)	154
System Board ID/Miscellaneous Switches (SW6)	155
LED Indicators	156
Front Bezel LED Indicators	157
Interlock Status LED Indicators	158
Internal Diagnostics Display Indicator	159
Hot-Plug Power Supply LED Indicators	160
HotPlug Fan LED Indicators	161
PCI Hot Plug Switchboard LED Indicators	162
Hot-Plug Hard Drive LED Indicators	164
Diskette Drive and CD-ROM LED Indicators	165
Chapter 5: Physical and Operating Specifications	166
System Unit	167
Hot-Plug Hard Drives	168
Hot-Plug Power Supply	169
Memory	170
1.44-MB Diskette Drive	170
24X Low-Profile CD-ROM Drive	171
NC3134 Fast Ethernet NIC 64 PCI Dual Base 10/100 Controller	173
Integrated Smart Array Controller	174
Smart Array 4200 Controller	175

Match case Limit results 1 per page

Diagnostics and Troubleshooting

3-65

Table 3-21

Compaq System Configuration Utility Pager Settings for Starting into Compaq Utilities

continued

Pager Data

Setting

Description

Pager test

Select to test

pager setup

Use this to test the current pager settings. Press

Enter

to dial the pager

number, and the pager message (if present) displays. You must

configure the computer before testing the pager, and the Pager Status

must be set to Enabled. Do not test the pager if you are running

remotely and are using only one modem.

Serial interface

COM1

Select the communications port for the modem used by the pager and

the remote ASR-2 functions. The options are COM1 and COM2.

Dial-In status

Enabled

Set Dial-In Status to Enabled. Be sure the Reset Boot option is set to

Boot Compaq Utilities. When the system starts because of an ASR-2

reset, it starts to the Compaq Utilities, sets the Management Modem to

auto-answer, and waits for the administrator to dial in and run the

Compaq Utilities.

You automatically disable this option when you configure the software

error recovery start option to Boot Operating System. When ASR-2 pages

you, you cannot dial in unless ASR-2 exceeds 10, the threshold number

of server restart retries. When this happens, ASR-2 restarts the server

into the Compaq Utilities and places the modem in auto-answer mode.

Dial-Out status

Enabled

Allows ASR-2 to dial out to a remote workstation. If you selected this

option, Dial-In Status is automatically selected.

To use the Dial-Out feature, set Dial-Out Status to Enabled and set the

Dial-Out String to the correct telephone number. You must also set the

Reset Boot option to Boot Compaq Utilities. When the system restarts

because of an ASR-2 reset, the administrator is paged via Pager Status

and Pager Dial String, the system restarts to the Compaq Utilities, and

dials out to the phone number provided in the Dial-Out string. The

dial-out number is tried five times. If it fails to connect after five

attempts, the modem is put in auto-answer mode.

Dial-Out string

555-1234

Enter the dial string followed by the remote computer telephone number.

Network status

Enabled

To allow network access to Compaq Utilities, set Network Status to

Enabled and ensure that the Reset Boot option is set to Boot Compaq

Utilities.

Network

protocol

To use IPX network access, set Network Protocol to IPX. When the

system restarts to the Compaq Utilities because of an ASR-2 reset, it

loads IPX network support. This enables remote access using NVT.

To use IP network access, set Network protocol to IP. Also make sure to

set Network IP address, Network IP net mask, and Network IP router

address. When the system restarts to the Compaq Utilities because of an

ASR-2 reset, it loads IP network support. This enables remote access

using Telnet.

Note:

The Network Status must be set to Enabled for network access.

Network

controller

Compaq

For all Compaq standard network controllers.

continued