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Troubleshooting process - printer troubleshooting

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Troubleshooting process Use the troubleshooting checklist to solve issues with the printer. Troubleshooting checklist Follow the steps below when trying to solve a problem with the printer. Step number 1 2 3 4 Verification step Possible problems Solutions Is the power on? When the printer is connected to a grounded power source, the control panel shows HewlettPackard with both the Ready and Attention lights blinking. The control panel will then display Initializing and then Ready, at which time only the green light will be on. No power due to failed power source, cable, switch, or fuse. 1. Verify that the printer is plugged in. 2. Verify that the power cable is functional and that the power switch is on. 3. Check the power source by plugging the printer directly into the wall or into a different outlet. 4. Test the outlet or connect another device to the outlet to verify that the outlet is functioning. Does Ready appear in the printer control panel? Control panel shows an error. See Control panel messages for a list of common messages that will help you correct the error. The control panel should function without error messages. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the printer box. Do information pages print? Print a Configuration page. Control panel displays an error message. Media does not move smoothly through the printer paper path. See Control panel messages for a list of common messages that will help you correct the error. Clean the paper path. Poor print quality. See Print quality problems. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the printer box. Does the printer print from the computer? Connect the network cable or USB cable to the printer and the computer. Use a wordprocessing application to send a print job to the printer. Software is not installed correctly or an error occurred during software installation. The cable is not connected correctly. An incorrect driver is selected. Other devices are connected to the USB port. Uninstall and then reinstall the printer software. Verify that you are using the correct installation procedure and the correct port setting. Reconnect the cable. Select the proper driver. Disconnect the other devices and try again to print. There is a port driver problem in Microsoft Windows. Uninstall and then reinstall the printer software. Verify that you are using the 140 Chapter 12 Problem solving ENWW

Section	Page
Printer basics	13
Quick access to printer information	14
Printer configurations	15
HP Color LaserJet 2605 printer	15
HP Color LaserJet 2605dn printer	15
HP Color LaserJet 2605dtn printer	16
Printer features	17
Walk around	19
Software	21
Software and supported operating systems	21
Software tips	21
How do I gain access to the printer features?	21
How do I get the latest printing software?	22
What other software is available?	22
Print-media specifications	23
General guidelines	23
Paper and print media	23
Printing and storage environment	24
Envelopes	24
Labels	26
Transparencies	27
HP LaserJet glossy paper and HP LaserJet Photo paper	27
Letterhead or preprinted forms	27
HP LaserJet Tough paper	27
Custom-sized print media or cardstock	28
Supported media weights and sizes	28
Software for Windows	31
Printer drivers	32
Using Help	32
HP ToolboxFX	33
Embedded Web server (EWS)	34
HP Web Jetadmin	35
Uninstalling the printing software	36
Uninstalling software for Windows	36
Uninstalling software for Windows by using Add or Remove Programs	36
Software for Macintosh	37
Software for Macintosh computers	38
Installing Macintosh printing system software for networks	38
Installing Macintosh printing system software for direct connections (USB)	39
To remove software from Macintosh operating systems	39
Printer drivers for Macintosh computers	40
Supported printer drivers	40
Gaining access to the printer drivers	40
Using features in the Macintosh printer driver	41
Creating and using presets in Mac OS X	41
Printing a cover page	41
Printing multiple pages on one sheet of paper	42
Printing on both sides of the paper	42
Setting the color options	43
Enabling memory	44
Managing printer color options on Macintosh computers	45
Print Color as Gray	45
Advanced color options for text, graphics, and photographs	45
Halftone options	45
Neutral Grays	45
RGB Color	46
Edge Control	46
Using Macintosh Configure Device	47
Macintosh Configure Device (Mac OS X V10.3 and Mac OS X V10.4)	47
Troubleshooting common Macintosh problems	48
Solving problems with Mac OS X	48
Control panel	51
Control panel features	52
Display	52
Control panel menus	53
Using the control panel menus	53
Control panel menu map	53
Understanding Supplies Status	54
Black, Yellow, Cyan, and Magenta Supplies Status gauges	55
Understanding Printer Status	55
Cancel Job button	55
Attention light	55
Ready light	55
Left and Right arrow buttons	55
Printing tasks	57
Loading trays	58
Loading Tray 1	58
Loading Tray 2	59
Printing on special media	64
Controlling print jobs	65
Settings for selecting print media	65
Features in the printer driver	66
Setting a custom paper size	66
Printing in grayscale	66
Changing the color settings	66
Creating and using watermarks	66
Printing multiple pages on one sheet of paper (N-up printing)	67
Creating and using Quick Sets	67
Reducing or enlarging	67
Printing on different paper for the first page	67
Restoring the default printer-driver settings	68
To print from Windows	68
Gaining access to printer driver settings	68
Printing on both sides	70
Canceling a print job	72
Color	73
Using color	74
HP ImageREt 2400	74
Media selection	74
Color options	74
Standard red-green-blue (sRGB)	74
Managing color options	76
Print in Grayscale	76
Automatic versus Manual color adjustment	76
Change color options	76
Halftone options	77
Edge Control	77
RGB Color	77
Neutral Grays	78
Matching colors	79
Photo	81
Inserting a memory card	82
Changing memory card default settings	84
Changing memory card settings for the current job	85
Printing photos directly from the memory card	86
Printing a memory card index	87
Networking	89
Set up the printer and use it on the network	90
To configure a network port-connected printer configuration (direct mode or peer-to-peer printing)	90
To configure a direct-connected shared printer (client server printing)	91
To change from a direct-connected shared printer to a network port-connected printer configuration	91
Managing the network	92
Viewing network settings	92
Changing network settings	92
Set my network password	92
Using the printer control panel	93
Network configuration page	93
Configuration page	93
IP configuration	93
Configure a static IP address for my printer	93
Automatic configuration	94
Link speed and duplex settings	94
Supported network protocols	96
TCP/IP	98
Internet Protocol (IP)	98
Transmission Control Protocol (TCP)	98
User Datagram Protocol (UDP)	98
IP address	98
IP address: network portion	99
IP address: host portion	99
IP address structure and class	99
Configuring IP parameters	100
Dynamic Host Configuration Protocol (DHCP)	100
BOOTP	100
Subnets	100
Subnet mask	100
Gateways	101
Default gateway	101
TCP/IP configuration	101
Server-based, AutoIP, and manual TCP/IP configuration	101
Server-based TCP/IP configuration	102
Default IP address configuration (AutoIP)	102
TCP/IP configuration tools	102
Troubleshooting	103
Verifying that the printer is on and online	103
Resolving communication problems with the network	103
How do I?	105
Print: How do I?	106
Set the printer for high-quality output	106
Print on both sides of the paper	107
Select paper type for special media	109
Change the device print settings, such as print quality, in HP ToolboxFX	109
Print color documents from my computer in black and white only	110
Change color options	110
Halftone options	110
Edge Control	110
RGB Color	111
Neutral Grays	111
Network: How do I?	112
Set up the printer and use it on the network	112
Set my network password	112
Find my network IP address	112
Configure a static IP address for my printer	112
Add memory: How do I?	114
Installing memory and font DIMMs	114
Other: How do I?	117
Changing print cartridges	117
To change the print cartridge	117
Managing the printer	121
Device pages and reports	122
Demo page	122
Configuration page	122
Supplies Status page	123
Networking page	125
Fonts pages	125
Usage page	125
Menu map	126
HP ToolboxFX	127
To view HP ToolboxFX	127
Status	128
Event log	128
Alerts	129
Set up status alerts	129
Set up e-mail alerts	129
Help	129
Device settings	130
Device information	130
Paper handling	131
Printing	131
PCL5e	131
PostScript	132
Print quality	132
Print density	132
Paper types	133
Memory card (HP Color LaserJet 2605dtn)	133
System setup	134
Service	134
Network settings	134
Using the embedded Web server	135
To access the embedded Web server using a network connection	135
Information tab	136
Settings tab	136
Networking tab	137
Other links found in HP ToolboxFX	137
Maintenance	139
Managing supplies	140
Supplies life	140
Checking and ordering supplies	140
To check status and order using the control panel	140
To check and order supplies using HP ToolboxFX	140
To check and order using HP Web Jetadmin	141
Storing supplies	141
Replacing and recycling supplies	141
HP policy on non-HP supplies	141
Resetting the printer for non-HP supplies	141
HP anti-counterfeit website	142
Cleaning the printer	143
To remove toner build‑up	143
To clean the paper path using HP ToolboxFX	145
Cartridge out override	146
Configuration	146
On-going operation	146
Changing print cartridges	147
To change the print cartridge	147
Calibrating the printer	150
To calibrate the printer at the printer	150
To calibrate the printer from the HP ToolboxFX	150
Problem solving	151
Troubleshooting process	152
Troubleshooting checklist	152
Control panel messages	154
Alert and warning messages	154
Critical error messages	157
Clearing jams	160
Where to look for jams	160
To clear jams from inside the printer	161
To clear jams from the duplex area (HP Color LaserJet 2605dn and 2605dtn models only)	162
To clear jams from the top bin (HP Color LaserJet 2605)	164
To clear jams from the top output area (HP Color LaserJet 2605dn and 2605dtn models only)	165
To clear jams from Tray 2 or optional Tray 3	167
Print problems	168
Print quality problems	168
Identifying and correcting print defects	168
Print-quality checklist	168
General print quality issues	168
Solving issues with color documents	173
Media-handling problems	174
Print-media guidelines	174
Solving print-media problems	175
Performance problems	176
Troubleshooting tools	177
Device pages and reports	177
Demo page	177
Configuration page	177
Supplies Status page	177
HP ToolboxFX	177
To view HP ToolboxFX	177
Troubleshooting tab	177
Service menu	178
Restoring the factory-set defaults	178
Cleaning the paper path	178
Calibrating the printer	178
Working with memory	179
Printer memory	180
Installing memory and font DIMMs	181
Checking DIMM installation	184
Enabling memory	185
Enabling the language-font DIMM for Windows	186
Accessories and ordering information	187
Supplies	188
Memory	189
Cable and interface accessories	190
Paper handling accessories	191
Paper and other print media	192
User-replaceable parts	194
Supplementary Documentation	195
Service and support	197
Hewlett-Packard limited warranty statement	198
Print Cartridge Limited Warranty Statement	199
HP Customer Care	200
Availability of support and service	202
HP Care Pack™ Services and Service Agreements	202
Repacking the printer	203
To repack the printer	203
Service information form	204
Specifications	205
Printer specifications	206
Regulatory information	209
Introduction	210
FCC regulations	211
Environmental Product Stewardship program	212
Protecting the environment	212
Ozone production	212
Power consumption	212
HP LaserJet printing supplies	212
Disposal of waste equipment by users in private households in the European Union	213
Material safety data sheet	214
Declaration of conformity	215
Country/region-specific safety statements	216
Laser safety statement	216
Canadian DOC statement	216
Korean EMI statement	216
VCCI statement (Japan)	216
Finnish laser statement	217

Match case Limit results 1 per page

Troubleshooting process

Use the troubleshooting checklist to solve issues with the printer.

Troubleshooting checklist

Follow the steps below when trying to solve a problem with the printer.

Step

number

Verification step

Possible problems

Solutions

Is the power on?

When the printer is

connected to a grounded

power source, the control

panel shows

Hewlett-

Packard

with both the

Ready and Attention

lights blinking. The

control panel will then

display

Initializing

and

then

Ready

, at which

time only the green light

will be on.

No power due to failed power source,

cable, switch, or fuse.

Verify that the printer is plugged in.

Verify that the power cable is

functional and that the power

switch is on.

Check the power source by

plugging the printer directly into

the wall or into a different outlet.

Test the outlet or connect another

device to the outlet to verify that

the outlet is functioning.

Does

Ready

appear in

the printer control

panel?

The control panel should

function without error

messages.

Control panel shows an error.

See

Control

panel

messages

for a list

of common messages that will help you

correct the error.

If the error persists, contact

HP Customer Care. See

HP Customer

Care

or the support flyer that came in

the printer box.

Do information pages

print?

Print a Configuration

page.

Control panel displays an error

message.

See

Control

panel

messages

for a list

of common messages that will help you

correct the error.

Media does not move smoothly

through the printer paper path.

Clean the paper path.

Poor print quality.

See

quality

problems

If the error persists, contact

HP Customer Care. See

HP Customer

Care

or the support flyer that came in

the printer box.

Does the printer print

from the computer?

Connect the network

cable or USB cable to

the printer and the

computer. Use a word-

processing application to

send a print job to the

printer.

Software is not installed correctly or an

error occurred during software

installation.

Uninstall and then reinstall the printer

software. Verify that you are using the

correct installation procedure and the

correct port setting.

The cable is not connected correctly.

Reconnect the cable.

An incorrect driver is selected.

Select the proper driver.

Other devices are connected to the

USB port.

Disconnect the other devices and try

again to print.

There is a port driver problem in

Microsoft Windows.

Uninstall and then reinstall the printer

software. Verify that you are using the

140

Chapter 12

Problem solving

ENWW