HP 5550dn HP Color LaserJet 5550 series - User Guide
HP 5550dn - Color LaserJet Laser Printer Manual
 |
UPC - 829160126913
View all HP 5550dn manuals
Add to My Manuals
Save this manual to your list of manuals |
HP 5550dn manual content summary:
- HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 1
hp color LaserJet 5550, 5550n, 5550dn, 5550dtn, 5550hdn use - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 2
printing and digital imaging products. Ranging from paper trays and security firmware, to printer management software. Visit the HP Global Solutions Catalog (GSC) and search for solutions from Hewlett-Packard and other companies, designed to meet your specific business requirements. The GSC is the - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 3
HP Color LaserJet 5550, 5550n, 5550dn, 5550dtn, 5550hdn User Guide - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 4
Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 5
http://www.hp.com. Click the support & drivers block. Software utilities, drivers, and electronic information Visit: http://www.hp.com/go/clj5550_software for the HP Color LaserJet 5550 series printer. The Web page for the drivers might be in English, but you can download the drivers themselves in - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 6
Visit: http://www.hp.com/go/macosx for Macintosh OS X support information and HP subscription service for driver updates. Visit: http://www.hp.com/go/mac-connect for products designed specifically for the Macintosh user. iv ENWW - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 7
2 Printer configurations ...5 HP Color LaserJet 5550 ...5 HP Color LaserJet 5550n 5 HP Color LaserJet 5550dn 6 HP Color LaserJet 5550dtn 7 HP Color LaserJet 5550hdn 8 Printer features ...10 Walk around ...12 Printer software ...13 Software features ...13 Printer drivers ...14 Software for - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 8
menu ...46 I/O menu ...48 Resets menu ...49 Diagnostics menu ...50 Changing printer control panel configuration settings 52 Job storage limit ...52 Job held timeout ...52 Show address ...53 Color/black mix ...53 Tray behavior options: Use Requested Tray and manually feed 54 PowerSave Time ...55 - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 9
paper ...95 Colored paper ...96 Printing images ...96 Envelopes ...96 Labels ...97 Heavy paper ...97 HP LaserJet Tough paper 98 Preprinted forms and letterhead 98 Recycled paper printer Printer HP Toolbox ...119 Supported operating systems 119 Supported browsers ...119 To view HP Toolbox ...119 HP - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 10
or manual color adjustment 126 Matching colors ...128 PANTONE®* color matching 128 Sample book color matching 128 Printing color samples 129 Color emulation of the HP Color LaserJet 4550 129 7 Maintenance Managing the print cartridge 132 HP print cartridges ...132 Non-HP print cartridges 132 - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 11
for printing with different fonts 228 Software application problems 229 Unable to change system selections through software 229 Unable to select a font from the software 229 Unable to select colors from the software 229 Printer driver does not recognize Tray 3, 4, or 5 in the duplex printing - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 12
software 252 Appendix C Service and Support Hewlett-Packard limited warranty statement 255 Limited warranty for print cartridges and image drums 257 HP's Premium Protection Warranty. Color LaserJet Image Fuser Kit and Image Transfer Kit Limited Warranty Statement 258 HP maintenance agreements - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 13
Material restrictions ...267 Material Safety Data Sheet (MSDS 267 For more information ...267 Declaration of Conformity ...268 Safety statements ...269 Laser safety ...269 Canadian DOC regulations 269 EMI statement (Korea 269 VCCI statement (Japan 269 Laser Statement for Finland 270 Glossary - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 14
xii ENWW - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 15
This chapter contains information on setting up your printer and becoming familiar with the printer features. The following topics are covered: ● Quick access to printer information ● Printer configurations ● Printer features ● Walk around ● Printer software ● Print media specifications ENWW 1 - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 16
World Wide Web links Printer drivers, updated HP printer software, product information, and support may be obtained from the following URL: ● http://www.hp.com/support/clj5550 Printer drivers may be obtained from the following sites: ● In China: ftp://www.hp.com.cn/support/clj5550 ● In Japan: ftp - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 17
Print Server Administrator's Guide-Instructions to configure and troubleshoot the HP Jetdirect print server. This guide is located on the CD that shipped with the printer. Accessory and Consumable Installation Guides-Step-by-step instructions, supplied with the printer's optional accessories and - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 18
HTML (Online) User Guide-Detailed information on using and troubleshooting the printer. Available at http://www.hp.com/support/clj5550. Once connected, select Manuals. 4 Chapter 1 Printer basics ENWW - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 19
Printer features. ● Tray 1 is a multipurpose tray that holds up to 100 sheets of various print media or 20 envelopes. ● Tray 2 is a 500-sheet paper feeder that supports Letter, Letter-Rotated, A4, A4-Rotated, executive, A5 (JIS), B4 (JIS), B5 (JIS), 11 x 17, A3, 16K, 8K, Executive (JIS), 8.5 x 13 - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 20
(DIMM) slot. HP Color LaserJet 5550dn The HP Color LaserJet 5550dn is a four-color laser printer that prints up to 28 A4 pages per minute (ppm) and up to 27 letter size ppm. Following is a list of printer features. For more detailed information about each feature, see Printer features. ● Tray 1 is - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 21
Printer features. ● Tray 1 is a multipurpose tray that holds up to 100 sheets of various print media or 20 envelopes. ● Tray 2 is a 500-sheet paper feeder that supports Letter, Letter-Rotated, A4, A4-Rotated, executive, A5 (JIS), B4 (JIS), B5 (JIS), 11 x 17, A3, 16K, 8K, Executive (JIS), 8.5 x 13 - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 22
HP Color LaserJet 5550hdn The HP Color LaserJet 5550hdn is a four-color laser printer that prints up to 28 A4 pages per minute (ppm) and up to 27 letter size ppm. Following is a list of printer features. For more detailed information about each feature, see Printer features ● Tray 1 is a - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 23
Note If you add Tray 5 to the printer after you purchase the printer, the tray position indicator might display the wrong number. To change the number, slide the position indicator switch to the number 5. ENWW Printer configurations 9 - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 24
see Supported paper weights and sizes. ● HP Color LaserJet 5550, HP Color LaserJet 5550n, and HP Color LaserJet 5550dn models contain 128 MB SDRAM, 32 MB of additional memory on the formatter board, and an additional open DIMM slot. Memory specification: All HP Color LaserJet 5550 series printers - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 25
HP Color LaserJet 5550n, HP Color LaserJet 5550dn, HP Color LaserJet 5550dtn, and HP Color LaserJet 5550hdn printers. ● USB 1.1 connection. ● HP Web Jetadmin software. ● Standard bidirectional parallel cable interface (IEEE -1284-C compliant). ● The printer supports an Jetlink connection for paper - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 26
bin 2 printer control panel 3 top cover 4 Tray 1 (open to use) 5 Tray 2 (500 sheets of standard paper) 6 Tray 3 (optional; 500 sheets of standard paper) 7 Tray 4 (optional; 500 sheets of standard paper) 8 Tray 5 (optional; 500 sheets of standard paper) 9 access to print cartridges, transfer unit - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 27
. Some accessories that the Driver Autoconfiguration supports are the duplexing unit, optional paper trays, and dual inline memory modules (DIMMs). Update Now If you have modified the configuration of the HP Color LaserJet 5550 printer since installation, the driver can be automatically updated with - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 28
help in your driver for available features. 2 PostScript Printer Description files. If your system did not automatically check the Internet for the latest drivers during software installation, download them from http://www.hp.com/support/clj5550. Once connected, select Downloads and Drivers - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 29
the Windows operating system used). These Help screens give detailed information about the specific driver. Printer driver Help is separate from your program Help. Accessing the printer drivers Use one of the following methods to access the printer drivers from your computer: ENWW Printer software - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 30
configuration settings (For example, add a physical option such as a tray or enable/ disable a driver feature such as Allow Manual Duplexing.) Windows 98, NT 4.0, and ME From the File menu in the application, click Print. Select the printer, and then click Properties. (The steps may vary; this - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 31
, add a physical option such as a tray or enable/ disable a driver feature such as Allow Manual Duplexing.) On the File menu, click Print Software for Macintosh computers The HP installer provides PostScript Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the HP LaserJet - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 32
download files and fonts. ● configure and set the printer for Internet protocol (IP) printing. The HP LaserJet Utility is not currently supported for OS X, but the utility is supported for the Classic environment. Installing the printing system software The following sections contain instructions - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 33
other operating systems, go to http://www.hp.com/support/ clj5550, or see the Network Installation Guide included with the printer. The HP Jetdirect print server that is included with the HP LaserJet 5550n, HP LaserJet 5550dn printer, or HP LaserJet 5550dtn printer has a 10/100 Base-TX network port - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 34
an IP to the printer. ● Download files and fonts. ● Configure and set the printer for IP or AppleTalk printing. The HP LaserJet Utility is not currently supported for OS X, but the utility is supported for the Classic environment. To install printer drivers from Mac OS 8.6 to 9.2 1. Connect the - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 35
the English printer software.) 3. Double-click the HP LaserJet Installers folder. 4. Follow the instructions on the support parallel port connections. This section explains how to install the printing system software for Mac OS 8.6, Mac OS 9. x, and Mac OS X and later. The Apple LaserWriter driver - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 36
drop-down menu on the top, select USB. ● From the printer Model List, select HP. ● Under Model Name, select HP Color Laserjet 5550, and then click Add. 7. Print a Test Page or a page from any software program to make sure that the software is correctly installed. If installation fails, reinstall the - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 37
came in the printer box, or go to http://www.hp.com/support/clj5550 for help or more information. Uninstalling the software This section explains how to uninstall the printing system software. To remove software from Windows operating systems Use the Uninstaller in the HP LaserJet 5550/Tools program - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 38
.hp.com/go/webjetadmin. UNIX The HP Jetdirect Printer Installer for UNIX is a simple printer installation utility for HP-UX and Solaris networks. It is available for download from HP Customer Care Online at http://www.hp.com/support/net_printing. Utilities The HP Color LaserJet 5550 series printer - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 39
, see Using the embedded Web server. hp toolbox The HP Toolbox is a Windows-only software application that can be used for the following tasks: ● check the printer status ● view troubleshooting information ● view online documentation ● print internal printer pages ● receive pop-up status messages - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 40
Mac OS webjetadmin for the latest ● HP LaserJet Utility HP Web Jetadmin software (available from the ● HP Jetdirect Printer Internet) - a printer Installer for UNIX - management utility for Mac available for download OS users from http://www.hp.com/ ● HP toolbox (for Mac OS X support - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 41
Double post card(JIS), 16K, 8K, Executive (JIS), 12 x 18, 8.5 x 13, A6, JISB6, Statement, #10 envelope, DL Envelope, C5 Envelope, B5 Envelope, Monarch Envelope. (Tray 1 has no automatically detectable standard sizes.) Plain paper Light paper Weight or thickness Capacity 75 to 89 g/m2 (20 to 23 - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 42
) 20 envelopes Labels Maximum stack height: 10 mm (0.4 in) 1 Paper up to 312 mm wide can be fed through the paper path, but most drivers only support 306 mm maximum width. The following table lists the standard sizes of paper that the printer can automatically detect when loaded in Tray 2 and - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 43
above the maximum value noted in this table can produce unexpected results. Manual two-sided (duplex) printing. Any of the supported paper sizes listed for printing from Tray 1 can be manually duplexed. See Two-sided (duplex) printing for more information. ENWW Print media specifications 29 - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 44
30 Chapter 1 Printer basics ENWW - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 45
● Control panel menus ● Menu hierarchy ● Retrieve job menu (for printers with a hard drive) ● Information menu ● Paper handling menu ● Configure device menu ● Diagnostics menu ● Changing printer control panel configuration settings ● Using the printer control panel in shared environments ENWW 31 - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 46
problems. The display shows more complete status information as well as menus, help information, animations, and error messages. Display The printer display gives you complete, timely information about the printer and print jobs. Graphics illustrate levels of supplies, the locations of paper - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 47
Printer display 1 Message area 2 Message area 3 Prompt area ENWW Printer display 1 Message area 2 Supplies gauge 3 Print cartridge colors are missing cartridges ● incorrectly placed cartridges ● cartridges with an error ● some non-HP cartridges The supplies gauge appears whenever the printer shows - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 48
panel buttons Use the buttons on the control panel to perform printer functions and to navigate and respond to menus and messages in the display. Button name SELECT UP ARROW DOWN ARROW BACK/EXIT ARROW MENU STOP HELP Function Makes selections and resumes printing after recovery errors. Navigates - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 49
(able to accept and process data). Processed data is present in the printer, but more data is needed to complete the job. A critical error has occurred. Printer requires attention. Off Printer is offline or is turned off. Printer is not processing or receiving data. No conditions exist that require - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 50
the printer driver, see Printer software. You can also control the printer by changing settings in the printer control panel. Use the control panel to access printer features not supported by the printer driver or software application. Use the control panel to configure trays for paper size - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 51
previous level. 5. Press MENU to exit the menus. MENUS RETRIEVE JOB INFORMATION PAPER HANDLING CONFIGURE DEVICE DIAGNOSTICS SERVICE Retrieve job menu (for printers with a hard drive) See Retrieve job menu (for printers with a hard drive) for more information. RETRIEVE JOB A list of stored jobs - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 52
or 5 TRAY TYPE N = 2, 3, 4, or 5 Configure device menu See Configure device menu and Changing printer control panel configuration settings for more information. CONFIGURE DEVICE PRINTING COPIES DEFAULT PAPER SIZE DEFAULT CUSTOM PAPER SIZE DUPLEX DUPLEX BINDING OVERRIDE A4/LETTER MANUAL FEED - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 53
REGISTRATION PRINT MODES OPTIMIZE QUICK CALIBRATE NOW FULL CALIBRATE NOW COLOR RET JOB STORAGE LIMIT (for printers with a hard drive) JOB HELD TIMEOUT (for printers with a hard drive) SHOW ADDRESS COLOR/BLACK MIX TRAY BEHAVIOR POWERSAVE TIME PERSONALITY CLEARABLE WARNINGS AUTO CONTINUE SUPPLIES LOW - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 54
DIAGNOSTICS PRINT EVENT LOG SHOW EVENT LOG PQ TROUBLESHOOTING DISABLE CARTRIDGE CHECK PAPER PATH SENSORS PAPER PATH TEST MANUAL SENSOR TEST COMPONENT TEST PRINT/STOP TEST 40 Chapter 2 Control panel ENWW - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 55
Retrieve job menu (for printers with a hard drive) The retrieve job menu allows you to view listings of all stored jobs. Menu item A list of stored jobs appears. NO STORED JOBS Description Scroll through the list to find a specific stored job. If there are no stored jobs, this message appears in - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 56
RGB values. The samples act as a guide for color matching on the HP Color LaserJet 5550. Prints color samples for different CMYK values. The samples act as a guide for color matching on the HP Color LaserJet 5550. Prints the name and directory of files stored in the printer on an optional hard drive - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 57
menu Note The paper handling menu allows you to configure input trays by size and type. It is important to correctly configure the trays with this menu before you print for the first time. If you have used previous HP Color LaserJet printers, you might be accustomed to configuring Tray 1 to first - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 58
the values set from this menu. This menu can also be used to set default paper size and type. Menu item COPIES DEFAULT PAPER SIZE DEFAULT CUSTOM PAPER SIZE DUPLEX DUPLEX BINDING OVERRIDE A4/LETTER MANUAL FEED COURIER FONT WIDE A4 Values Description 1 - 32000 Allows you to set the default number - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 59
for each color. The default for each color is 0. Allows simplex and duplex image alignment. The default for the SOURCE is TRAY 2. The default for the sub-items TRAY TYPE, TRAY 1 TYPE, TRAY 2 TYPE, TRAY 3 TYPE, and TRAY 4 TYPE is 0. Allows you to associate each media type with a specific print - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 60
QUICK CALIBRATE NOW Values BACKGROUND TRANSFER TRANSPARENCY FUSER WARM UP MEDIA TYPE RESTORE OPTIMIZE FULL CALIBRATE NOW COLOR RET OFF ON Description Please leave the default settings, unless instructed by the Call Center. Performs partial printer calibrations. For more information, see - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 61
you to configure the trays to behave like trays in some previous HP printers.) See Tray behavior options: Use Requested Tray and manually feed for more information. PS DEFER MEDIA affects how paper is handled when printing from an Adobe PS print driver. ENABLED uses HP paper handling. DISABLED uses - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 62
for more information. autoContinueBlack STOP Sets the COLOR SUPPLY OUT printer behavior. When a color supply is empty and the printer is set to autoContinueBlack, the printer will continue printing using black toner only. OFF ON AUTO Sets whether the printer will attempt to reprint pages after - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 63
to factory defaults. However, this menu does not restore HP Jetdirect network settings to factory default values. Allows you to enable and disable PowerSave. Default is ON Allows you to inform the printer that a new transfer kit or new fuser kit has been installed. ENWW Configure device menu 49 - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 64
The diagnostics menu allows you to run tests that can help you identify and solve problems with the printer. Menu item PRINT EVENT LOG SHOW EVENT LOG PQ TROUBLESHOOTING DISABLE CARTRIDGE CHECK PAPER PATH TEST PAPER PATH SENSORS MANUAL SENSOR TEST COMPONENT TEST Description This item will print an - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 65
more accurately by stopping the printer in mid-print cycle. Stopping the printer in mid-print cycle allows you to see where the image begins to degrade. Stopping the printer in mid-print cycle will cause a jam that may need to be manually removed. A service representative should perform this test - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 66
Configuration settings seldom need to be changed. Hewlett-Packard recommends that only the system administrator change configuration settings. Note Job storage limit This option sets the limit for the maximum number of jobs stored on the hard drive at the printer. The maximum number allowed is 100 - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 67
select the desired option. 9. Press to select the option. 10. Press MENU. Color/black mix This item allows you to configure printer settings to optimize printer and cartridge performance for the printing environment. If the printer is primarily used for black printing (over two-thirds of the pages - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 68
10. Press MENU. Tray behavior options: Use Requested Tray and manually feed Tray behavior allows three user-defined options: ● USE REQUESTED TRAY-Selecting EXCLUSIVELY ensures that the printer will not automatically select another tray when you indicate that a specific tray should be used. Selecting - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 69
Note ENWW 7. Press to select TRAY BEHAVIOR. 8. Press to highlight MANUAL FEED PROMPT. 9. Press to select MANUAL FEED PROMPT. 10. Press or to select ALWAYS or UNLESS LOADED. 11. Press to set the behavior. 12. Press MENU. To set the printer default for PS Defer Media 1. Press MENU to enter the MENUS. - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 70
Press or to select ON or OFF. 9. Press to set the selection. 10. Press MENU. Personality This printer features automatic personality (printer language) switching. ● AUTO configures the printer to automatically detect the type of print job and configure its personality to accommodate that job. ● PCL - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 71
. ON is the default setting. ● ON displays an error message for ten seconds before automatically continuing to print. ● OFF pauses printing any time the printer displays an error message and until you press . To set the auto continue 1. Press MENU to enter the MENUS. 2. Press to highlight CONFIGURE - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 72
for this menu item. ● autoContinueBlack allows the printer to continue printing using black toner only when a color supply is empty. A warning message displays on the control panel when the printer is in this mode. Printing in this mode is allowed only for a specific number of pages. After that, the - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 73
jam. Additional memory is allocated to store the last few pages printed, and this might cause overall printer performance to suffer. ● OFF-The printer will not reprint any page that was involved in a paper jam. Since no memory is used to store the most recent pages, performance might be optimal. To - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 74
print jobs. ● Coordinate with other users before changing the default printer font or downloading soft fonts. Coordinating these operations conserves memory and avoids unexpected printer output. ● Be aware that switching printer personalities, such as Emulated PostScript or PCL, affects the printed - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 75
I/O Configuration This chapter describes how to configure certain network parameters on the printer. The following topics are covered: ● Network configuration ● Parallel configuration ● USB configuration ● Jetlink connection configuration ● Enhanced I/O (EIO) configuration ● Wireless printing ENWW - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 76
about using the HP Toolbox, see Using the HP Toolbox. For a complete list of supported networks and for instructions on configuring network parameters from software, see the HP Jetdirect Print Server Administrator's Guide. The guide comes with printers in which an HP Jetdirect print server - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 77
METHOD. 11. Press to highlight AUTO IP. 12. Press to select AUTO IP. 13. Press the MENU button to return to the Ready state. To manually configure TCP/IP parameters from the printer control panel Use manual configuration to set an IP address, subnet mask, and local and default gateway. Setting - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 78
3). 7. Press to select EIO X. 8. Press to highlight TCP/IP. 9. Press to select TCP/IP. 10. Press to highlight MANUAL SETTINGS. 11. Press to select MANUAL SETTINGS. 12. Press to highlight SUBNET MASK. 13. Press to select SUBNET MASK. The first of three sets of numbers is highlighted. 14. Press or to - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 79
to select EIO X. 8. Press to highlight TCP/IP. 9. Press to select TCP/IP. 10. Press to highlight MANUAL SETTINGS. 11. Press to select MANUAL SETTINGS. 12. Press to highlight LOCAL GATEWAY or DEFAULT GATEWAY. 13. Press to select LOCAL GATEWAY or DEFAULT GATEWAY. The first of three sets of numbers are - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 80
printer control panel to display protocol-specific error and warning messages TCP/IP configuration cannot be disabled on the HP Color LaserJet 5550 series printer. To disable IPX/SPX Do not disable this protocol if Windows 95/98, Windows . Press to highlight ON or OFF. 13. Press to select ON or OFF. - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 81
Press to highlight MANUAL SETTINGS. 10. Press to select MANUAL SETTINGS. 11. Press to highlight IDLE TIMEOUT. 12. Press to select IDLE TIMEOUT. 13. Press the or link speed is set to AUTO. Use the following procedure to set a specific speed: 1. Press to enter the MENUS. 2. Press to highlight CONFIGURE - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 82
10. Press to highlight the desired link speed. 11. Press to select the desired link speed. 12. Press the MENU button to return to the Ready state. 68 Chapter 3 I/O Configuration ENWW - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 83
The HP Color LaserJet 5550 series printer supports network and parallel connections at the same time. A parallel connection is made by connecting the printer to the computer using a bidirectional parallel cable (IEEE-1284 compliant) with a c-connector plugged into the printer's parallel - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 84
a USB 1.1 connection. The port is located on the back of the printer, as shown in the figure below. You must use an A-to-B type USB cable. USB support is not available for computers running Windows 95 or Windows NT 4.0. USB connection 1 USB connector 2 USB port 70 Chapter 3 I/O Configuration ENWW - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 85
Jetlink connection configuration This printer supports a Jetlink connection for paper handling input devices. The port is located on the back of the printer, as shown in the figure below. Jetlink connection 1 Jetlink connection port ENWW Jetlink connection configuration 71 - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 86
to your network at any location. HP Jetdirect print servers also support the Simple Network Management Protocol (SNMP), which provides network managers with remote printer management and troubleshooting through HP Web Jetadmin software. Installation of these cards and network configuration should be - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 87
. To obtain HP software for UNIX/Linux networks, visit HP Customer Care online at http://www.hp.com/support/net_printing. For other installation options supported by the HP Jetdirect print server, see the HP Jetdirect Print Server Administrator's Guide included with printers equipped with the - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 88
The HP Color LaserJet 5550 series printer uses a Bluetooth adapter (hp bt1300) to incorporate Bluetooth wireless technology. The adapter is available for either USB or parallel connections. The adapter has a 10-meter, line-of-site operation range in the 2.5 GHz ISM band and can achieve data transfer - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 89
describes how to perform basic printing tasks. The following topics are covered: ● Controlling print jobs ● Selecting print media ● Configuring input trays ● Printing on special media ● Two-sided (duplex) printing ● Special printing situations ● Job storage features ● Managing memory ENWW 75 - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 90
the printer driver's ability to specify how paper should be pulled in the printer. The Source, Type, and Size settings appear in the Page Setup, Print, or Print Properties dialog boxes in most software programs. If you do not change these settings, the printer automatically selects a tray using - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 91
setup changes through the software application or the printer driver whenever possible. Printer setup changes made through the control panel become default settings for subsequent jobs. Changes made through an application or the printer driver affect only that specific job. ENWW Controlling print - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 92
in the print media guide can cause problems that require service. This service is not covered by the HewlettPackard warranty or service agreements. Media to avoid The HP Color LaserJet 5550 series printer can handle many types of paper. Use of paper outside the printer's specifications will cause - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 93
forms or letterhead must use inks that can tolerate temperatures of 190°C (374°F) for 0.1 second. ● Do not use any media that produces hazardous emissions, or that melts, offsets, or discolors when exposed to 190°C (374°F) for 0.1 second. To order HP Color LaserJet printing supplies, go to http - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 94
Note Note Note The HP Color LaserJet 5550 series printer allows you to configure input trays by type and size. You can load different paper in the printer input trays and then request paper by type or size. If you have used previous HP Color LaserJet printers, you might be accustomed to configuring - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 95
for load instructions. 5. Move the side guides to the correct position so that they will lightly touch the paper stack but will not bend the paper. ENWW 6. Look at the display within a few seconds of loading the paper (reinsert the paper if the time has already elapsed). If the printer does not - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 96
type menu appears. 12. Press to highlight ANY TYPE. 13. Press to select ANY TYPE. 14. The printer displays Tray X ANY SIZE ANY TYPE. Press to accept the size/type settings and exit the message. The tray is ready for use. Loading Tray 1 when the same paper is used for multiple print jobs Follow this - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 97
. Note If you are duplexing, see Two-sided (duplex) printing for load instructions. 16. Adjust the side guides so that they will lightly touch the paper stack but will not bend the paper. 17. The printer displays the tray configuration. It should match the size and type set in steps 1-12 above - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 98
of the envelope. In the software, set margins at least 15 mm (0.6 inches) from the edge of the envelope. To load envelopes into Tray 1 To avoid paper jams, do not remove or insert envelopes during printing. 1. Open Tray 1. 2. Load up to 20 envelopes in the center of Tray 1 with the side to be - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 99
the tabs on the guides. Note CAUTION CAUTION CAUTION Printing envelopes 1. In the printer control panel, set the paper size for Tray 1 to match the size envelope you are printing. 2. Specify Tray 1 or select the paper source by size in the printer driver. 3. If your software does not automatically - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 100
1. Open the tray. 2. Adjust the rear paper guide by squeezing the guide adjustment latch and sliding the guide to the length of the media being used. 3. Adjust the paper width guide by squeezing the guide adjustment latch and sliding the guide to the width of the media being used. 86 Chapter 4 - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 101
printer might prompt you to move the CUSTOM/ STANDARD switch in the tray to another position or to move the length/width guides. Follow the instructions in the prompt, close the tray, and follow these steps from the beginning. 12. To change the type, press or to highlight the correct paper type. 13 - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 102
. The paper path for Tray 3 passes through Tray 2. If Tray 2 is partially pulled out or removed, paper from Tray 3 cannot feed into the printer. This causes the printer to stop and generate a message that Tray 2 must be installed. Similarly, Trays 2, 3, and 4 must be closed for paper from Tray 5 to - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 103
. 3. Load media face-up, making sure that the stack height of the paper does not exceed the maximum stack height mark in the tray. 4. Slide the paper width and length guides in, making sure that they gently touch the paper. 5. Verify that the tray switch is set to CUSTOM. ENWW Configuring input - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 104
the printer might prompt you to move the CUSTOM/ STANDARD switch in Tray to another position or to move the length/width guides. Follow the instructions in the prompt, close the tray, and follow these steps from the beginning. 12. To change the type, press or to highlight the correct paper type. 13 - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 105
1. Open the tray. 2. Slide the paper width and length guides all the way out. ENWW Configuring input trays 91 - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 106
face-up, making sure that the stack height of the paper does not exceed the maximum stack height mark in the tray. 4. Slide the paper width and length guides in, making sure that they gently touch the paper. 5. Note the orientation of the paper and which dimension is the X dimension and which is - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 107
OF MEASURE menu appears. Depending on the size selected, the printer might prompt you to move the CUSTOM/ STANDARD switch in the tray to another position or to move the length/width guides. Follow the instructions in the prompt, close the tray, and follow these steps from the beginning. 12. Press or - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 108
are configuring and the size selected, the printer might prompt you to adjust the tray guides or to move the CUSTOM/STANDARD switch in the tray to the other position. Follow the instructions in the prompt, and then close the tray. Configuring the paper type 1. Press MENU to enter the MENUS. 2. Press - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 109
quality problems. ● Use only overhead transparencies recommended for use in this printer. Hewlett-Packard recommends using HP Color LaserJet Transparencies with this printer. HP products are designed to work together for optimum printing results. ● In either the software application or the driver - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 110
. ● In either the software application or the printer driver, select HP High Gloss (images) as the media type, or print from a tray that is configured for glossy paper. ● You can also configure the printer using settings on the printer control panel. See Configuring input trays for more information - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 111
types can be used with the HP Color LaserJet 5550 series printer. Paper type Heavy Extra heavy Cardstock Paper weight 105-119 g/m2 28-31 lb 120-163 g/m2 32-43 lb 164-200 g/m2 44-53 lb When printing on heavy paper types, use the following guidelines: ● Use Tray 1 for paper that is heavier than 163 - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 112
letterhead into Tray 1, load them face-down with the top edge of the page to the left. Recycled paper This printer supports the use of recycled paper. Recycled paper must meet the same specifications as standard paper. See the HP LaserJet Printer Family Print Media Guide. Hewlett-Packard recommends - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 113
/or manual. For instructions, see the online Help for the printer driver or for more information about how to access the printer drivers, see Accessing the printer drivers. ● Once the two-sided printing option is shown, select the appropriate two-sided printing options in the printer driver software - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 114
face up in Tray 1. (This process is different than the process for one-sided printing.) CAUTION Note Control panel settings for automatic two-sided printing Many software applications allow you to change two-sided printing settings. If your software application or printer driver does not allow - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 115
be properly configured. (For instructions, see the online Help for the printer driver.) Duplexing blank pages If selecting source or type in the software driver, the printer will not print blank second sides of duplexed pages, resulting in faster performance. However, if the paper type is set to ANY - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 116
. You can select binding on the left or right side on letter, legal, or A4 paper size. Windows 2000 and XP supports booklet printing for all paper sizes. See the printer driver online Help for more information about the printing booklets feature. Adjusting the registration Adjusting the registration - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 117
12. Press or to highlight the value for Y from Step 6 and press to select. These procedures may be repeated for each of the trays installed in the printer. ENWW Two-sided (duplex) printing 103 - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 118
the document. If desired, select a different source and type from the drop-down lists. Printing on custom-size media The printer supports single-sided printing and manual duplexing on custom-size paper. Tray 1 supports paper sizes from 76 x 127 mm (3 x 5 inches) to 312 x 470 mm (12.3 x 18.5 inches - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 119
The printer feeder supports up to 312 mm wide, but the printer driver is limited to 304 mm. For more information about how to access the printer drivers, see Accessing the printer drivers. If your software application requires you to calculate margins for custom-size paper, see the online Help for - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 120
printer (HP Color LaserJet 5550, 5550n, 5550dn, 5550dtn models) and properly configure the drivers. Make sure to uniquely identify jobs in the printer driver printer drivers, see Accessing the printer drivers. Storing a print job You can download a print job to the printer entering PIN. 13. Press or - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 121
printer hard drive or in printer printer is set from the printer control panel. To permanently store the job and prevent the printer from deleting it, select the Stored Job option in the driver job, the printer overwrites any previous printer needs additional space, the printer the printer is turned - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 122
type a PIN in the printer control panel. After the job is printed, the printer removes the job from the printer memory. This feature is useful indicates that the job is private. Specify that a job is private from the driver. Select the Private Job option and type a 4-digit PIN. To avoid overwriting - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 123
finished entering PIN. 13. Press to delete the job. Mopier mode When Mopier Mode is enabled in the driver, the printer produces multiple, collated the extra step of using a photocopier. The HP Color LaserJet 5550 series printers support the mopying feature, provided they have enough total memory - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 124
the printer has two DDR slots, which accept 128 or 256 MB of RAM each. For information about installing memory, see Working with memory and print server cards. Memory specification: HP Color LaserJet 5550 series printers use 200-pin small outline dual inline memory modules (SODIMM) that support 128 - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 125
Managing the printer This chapter describes how to manage the printer. The following topics are covered: ● Printer information pages ● Using the embedded Web server ● Using the HP Toolbox ENWW 111 - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 126
can be overridden from the printer driver or software application.) For a complete list of control panel menus and possible values, see Menu hierarchy. Configuration page Use the configuration page to view current printer settings, to help troubleshoot printer problems, or to verify installation of - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 127
remaining life for the following printer supplies: ● print cartridges (all colors) ● transfer unit ● fuser To print the supplies status information, see Non-HP print cartridges. Usage page The usage page lists a page count for each size of paper that has passed through the printer. This page count - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 128
finishes printing the demo page. The printer returns to the Ready state after printing the demo page. Print CMYK samples Use the PRINT CMYK SAMPLES page to print CMYK color samples to match the color values in your application. 1. Press MENU to enter the MENUS. 2. Press to highlight INFORMATION - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 129
returns to the Ready state after printing the font list page. Event log The event log lists the printer events, including printer jams, service errors, and other printer conditions. 1. Press MENU to enter the MENUS. 2. Press to highlight DIAGNOSTICS. 3. Press to select DIAGNOSTICS. 4. Press to - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 130
printer driver. Select the option to load Printer Status and Alerts. The proxy server is installed as part of the Printer Status and Alerts software. When the printer is connected to the network, the embedded Web server is automatically available. You may access the embedded Web server from Windows - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 131
the following pages. ● Device Status. This page displays the printer status and shows the life remaining of HP supplies, with 0 percent representing that a supply is empty. The page also shows the type and size of print paper set for each tray. To change the default settings, click Change Settings - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 132
support information specific to your printer. ● Order Supplies. Click this link to connect to the HP website and order genuine HP supplies, such as print cartridges and paper. ● Product Support. Connects to the support site for the HP Color LaserJet 5550 series printer. Then, you can search for help - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 133
7.0 for Windows ● Safari 1.0 software for Macintosh All pages can be printed from the browser. Note Note To view HP Toolbox On the Start menu, select Programs, select HP Color LaserJet 5550, and then select HP LaserJet toolbox. You can also view the HP Toolbox by clicking the system tray icon or - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 134
tray. Use the virtual control panel buttons on this page to change printer settings. After you correct a problem with the printer, click the Refresh button to update the device status. ● Supplies Status. View detailed supplies status such as the percent of toner remaining in the print cartridges - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 135
settings page, you can set the frequency of how often the HP Toolbox checks for printer alerts. Three settings are available: ● Less often: every User Guide. Contains the information about the printer usage, warranty, specifications, and support that you are currently reading. The user guide is - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 136
122 Chapter 5 Managing the printer ENWW - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 137
Color This chapter describes how the HP Color LaserJet 5550 series printer provides great color printing. This chapter also describes ways to produce the best possible color prints. The following topics are covered: ● Using color ● Managing printer color options ● Matching colors ENWW 123 - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 138
The HP Color LaserJet 5550 series printer provides carefully designed and tested color tables to provide smooth, accurate color rendition of all printable colors. Paper selection For the best color and image quality it is important to select the appropriate paper type from the software printer menu - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 139
(scanners, digital cameras), and output devices (printers, plotters). It is the default color space used for HP products, Microsoft operating systems, the World Wide Web, and most office software sold today. sRGB is representative of the typical Windows PC monitor today and the convergence standard - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 140
element in a document. For more information, see your printer driver online Help. Automatic is the default setting and is recommended for printing all color documents. The Manual color adjustment option allows you to adjust the neutral gray color treatment, halftones, and edge enhancements for text - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 141
instructs the printer to print RGB data in raw device mode. To render photographs properly with this selection, you must manage image color in the application or operating system. HP Color LaserJet 4550 series Color Emulation can be accessed though the Print Task Quick Sets in the printer driver - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 142
media ● printer colorants (inks or toners for example) ● printing process (inkjet, press, or laser technology for example) ● overhead lighting ● personal differences in perception of color ● software applications ● printer drivers ● computer operating system ● monitors ● video cards and drivers - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 143
the object you wish to match. Colors may vary depending on paper type and the software application used. For more details on how to use the Color Samples, go to http://www.hp.com/support/clj5550. Use the following procedure to print color samples at the printer using the control panel: 1. Press MENU - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 144
130 Chapter 6 Color ENWW - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 145
Maintenance This chapter describes ways to maintain your printer. The following topics are covered: ● Managing the print cartridge ● Changing print cartridges ● Replacing supplies ● Configuring e-mail alerts for supplies status ● Periodic cleaning ● When to clean the static discharge comb ● To clean - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 146
under the printer warranty. If you use a non-HP print cartridge, certain features, such as remaining toner volume data, may not be available. If the non-HP print cartridge was sold to you as a genuine HP product, see HP fraud hotline. Print cartridge authentication The HP Color LaserJet 5550 series - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 147
vary. Item Printer message Page count Approximate time period1 Color cartridges REPLACE BLACK CARTRIDGE REPLACE CARTRIDGE 13,000 pages2 12,000 pages2 3.25 months 3 months Image Transfer kit REPLACE TRANSFER KIT 120,000 pages 40 months Image Fuser kit REPLACE FUSER KIT 150,000 - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 148
, or HP Web Jetadmin software. Check the supplies gauge on the printer control panel for approximate supply levels. Printer display 1 Message area 2 Prompt area 3 Supplies gauge 4 Print cartridge colors from left to right: black, magenta, yellow, and cyan For precise levels, follow the instructions - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 149
yellow (Y), and cyan (C). Replace a print cartridge when the printer control panel displays a REPLACE CARTRIDGE message. The control panel display also indicates the color that should be replaced (unless a genuine HP cartridge is not currently installed). If toner gets on clothing, wipe it - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 150
. 3. Grasp the green handles on the transfer unit and pull down. CAUTION Do not place any item on the transfer unit while it is open. If the transfer unit is damaged, severe print quality problems may result. 4. Remove the used print cartridge from the printer. 136 Chapter 7 Maintenance ENWW - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 151
bag. Place the used print cartridge in the bag for recycling. 6. Grasp both sides of the cartridge and distribute the toner by gently rocking the cartridge from side to side. 7. Remove the orange mylar strip and the orange shipping lock from the new print cartridge. Discard the lock. ENWW Changing - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 152
in the box in which the new cartridge arrived. See the enclosed recycling guide for recycling instructions. 12. If you are using a non-HP print cartridge, check the control panel for further instructions. For additional help, go to http://www.hp.com/support/clj5550. 138 Chapter 7 Maintenance ENWW - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 153
, sturdy surface. For instructions on installing supplies, see the installation guides provided with each supply item or see more information at http://www.hp.com/support/clj5550. When you connect, select Solve a Problem. Hewlett-Packard recommends the use of HP products in this printer. Use of non - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 154
the printer for replacing supplies The following illustration shows the clearance necessary in front of, above, and to the side of the printer for replacing supplies. Supplies replacement clearance diagram 1 628 mm (25 inches) 2 1550 mm (61 inches) 3 940 mm (37 inches) 140 Chapter 7 Maintenance - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 155
the printer(s) you want to monitor ● what alerts are to be received (for example, alerts for paper jams, paper out, supplies status, and cover open) ● the e-mail account to which the alerts should be forwarded Software Information location HP Web Jetadmin See the HP Web Jetadmin Help system for - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 156
page do not align. Note To clean the OHT sensor If these instructions do not remedy the OHT and two-sided printing (duplex) problems, contact HP support at http://www.hp.com/support. 1. Lift the top cover of the printer. 2. Grasp the front cover and pull down. 142 Chapter 7 Maintenance ENWW - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 157
4. Remove the cyan print cartridge from the printer. Do not place the cyan print cartridge on the transfer unit while it is open. If the transfer unit is damaged, severe print quality problems may result. 5. Remove the OHT sensor cleaning brush from the base of the printer. 6. Insert the brush into - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 158
9. Close the front cover, and then close the top cover. 144 Chapter 7 Maintenance ENWW - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 159
fall onto the black print cartridge during cleaning.) Be careful not to get toner on your clothes If you are replacing the image transfer kit, clean the static discharge comb with the new cleaning brush included with the replacement image transfer kit. ENWW When to clean the static discharge comb - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 160
To clean the static discharge comb 1. Lift the top cover of the printer. 2. Grasp the front cover and pull down. 3. Remove the cleaning brush from inside the front cover. 146 Chapter 7 Maintenance ENWW - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 161
the green handles on the ETB and pull down. 5. Rub the cleaning brush back and forth three times over the static discharge comb at the top of the printer to remove excess toner. Shake the brush over a waste receptacle to dispose of the excess toner. ENWW To clean the static discharge comb 147 - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 162
6. Close the ETB and store the cleaning brush inside the front cover. If you are replacing the ETB, a new cleaning brush is included. 7. Close the front cover and then the top cover. 148 Chapter 7 Maintenance ENWW - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 163
● Troubleshooting information pages ● Control panel message types ● Control panel messages ● Paper jams ● Common causes of paper jams ● Clearing paper jams ● Media-handling problems ● Printer feeds multiple sheets ● Printer feeds incorrect page size ● Printer pulls from incorrect tray ● Media - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 164
● Software application problems ● Unable to change system selections through software ● Unable to select a font from the software ● Unable to select colors from the software ● Printer driver does not recognize Tray 3, 4, or 5 in the duplex printing accessory ● Print quality troubleshooting 150 - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 165
correctly? Was the pull tab on the cartridge removed? ● Were recently installed supply items (image fuser kit, image transfer kit) installed correctly? If you cannot find solutions to printer problems in this guide, see http://www.hp.com/support/ clj5550. For additional information on installation - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 166
Troubleshooting information pages From the printer control panel, you can print pages that can help diagnose printer problems. The procedures for printing the following information pages are described here: ● paper path test page ● registration page ● event log Paper path test page The paper path - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 167
selecting the tray, the printer control panel returns to the SET REGISTRATION menu. 12. Press to highlight PRINT TEST PAGE. 13. Press to select PRINT TEST PAGE. 14. Follow the instructions on the printed page. Event log The event log lists the printer events, including printer jams, service errors - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 168
as adding paper or clearing a paper jam. Some error messages are auto-continuable. If AUTO CONTINUE=ON is displayed, the printer will cleared by turning the printer off and then on. These messages are not affected by the AUTO CONTINUE setting. If a critical error persists, service is required. The - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 169
panel messages correspond to the color of the print cartridge: 10.00.00 = black print cartridge 10.00.01 = cyan print cartridge 10.00.02 = magenta print cartridge 10.00.03 = yellow print cartridge There is a jam in the duplex path. 13.XX.YY JAM IN PAPER PATH For help press There is a jam in - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 170
. 2. Press and to step through the instructions. 3. If the message persists after clearing all pages, contact HP Support at http://www.hp.com/ support/clj5550. 20 INSUFFICIENT MEMORY For help press alternates with 20 INSUFFICIENT MEMORY To continue press The printer has received more data from the - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 171
press The printer's EIO card in slot X has overflowed its I/O buffer during a busy state. 1. Press to continue printing. Note A loss of data will occur. 2. If the message persists, contact HP Support at http://www.hp.com/ support/clj5550. 22 PARALLEL I/O BUFFER OVERFLOW For help press alternates - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 172
still persists, contact HP Support at http://www.hp.com/ support/clj5550. 49.XXXX PRINTER ERROR To continue turn off then on A critical firmware error has occurred. 1. Turn the printer off and then back on. 2. If the message persists, contact HP Support at http://www.hp.com/ support/clj5550. 158 - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 173
. 1. Turn the printer off and then back on. The following are specific fuser errors: 50.1 - A low fuser temperature error has occurred in the main thermistor. 2. If the message persists, contact HP Support at http://www.hp.com/ support/clj5550. 50.2 - A fuser warm-up service error has occurred - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 174
occurred. 58.0X PRINTER ERROR For help press alternates with 58.0X PRINTER ERROR To continue turn off then on A memory tag error was detected. Recommended action 1. Turn the printer off and then back on. 2. If the problem persists, contact HP Support at http://www.hp.com/ support/clj5550. 1. Turn - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 175
For help press alternates with 59.XY PRINTER ERROR To continue turn off then on A printer motor error has occurred. 1. Turn the printer off and then back on. 2. If the problem persists, contact HP Support at http://www.hp.com/ support/clj5550. Note: This message might also appear if the transfer - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 176
8X.YYYY EIO ERROR The EIO accessory card in slot X has encountered a critical error. X Description 1: error in slot 1 2: error in slot 2 1. Turn the printer off and then back on. 2. If the problem persists, contact HP Support at http://www.hp.com/ support/clj5550. Access Denied MENUS LOCKED An - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 177
(for example, to download a file to a non-existent directory). Printing may continue. 1. To clear the message, press the key. 2. If the message persists, turn the printer off and then back on. 3. If the message reappears, there may be a problem with the software application. DISK FILE SYSTEM - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 178
illogical operation (for example, to download a file to a non-existent directory). 1. To clear the message, press the key. 2. If the message persists, turn the printer off and then back on. 3. If the message reappears, there may be a problem with the software application. FLASH FILE SYSTEM IS FULL - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 179
and then back on. Genuine HP supplies installed A new HP cartridge has been installed. The printer returns to the Ready state after approximately 10 seconds. No action necessary. If no paper in tray: MANUALLY FEED For help press alternates with MANUALLY FEED To use - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 180
Close the tray indicated. INSTALL CARTRIDGE alternates with For help press The supplies gauge will display the consumption levels of print cartridges. The cartridge is either not installed or not 1. Open the top cover and image correctly installed in the printer. transfer unit. CAUTION - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 181
the job is a detectable size. No other tray is available. 1. Load the paper tray with the specified media. 2. Confirm that the media guides are in the correct position. 3. Verify that the tray switch is in the STANDARD position so the printer will automatically detect the size. ENWW Control panel - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 182
The size specified in the job is a detectable size. 1. Load the paper tray with the specified media. 2. Confirm that the media guides are in the correct position. 3. Verify that the tray switch is in the STANDARD position so the printer will automatically detect the size. Loading program XX Do not - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 183
3. Order a print cartridge Note Supplies ordering information is also available from the embedded Web server. See Using the embedded Web server for more information. ORDER FUSER KIT LESS THAN X PAGES For help press alternates with Ready The fuser is near end of life. The printer is ready and will - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 184
cartridges. More than one supply item is low. Printing will continue until a supply needs to be replaced. ORDER TRANSFER KIT LESS THAN X PAGES For help press alternates with Ready The transfer A firmware upgrade is in process. The printer is performing a Paper Path Test. The printer is performing - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 185
the Ready state when the page is completed. Printing... PQ troubleshooting The printer is generating the print quality troubleshooting pages. The printer will return to the Ready state when the pages are printed. Follow the instructions on the printed pages. Printing... REGISTRATION PAGE The - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 186
(for example, to download a file to a non-existent directory). Printing may continue. 1. To clear the message, press the key. 2. If the message persists, turn the printer off and then back on. 3. If the message reappears, there may be a problem with the software application. RAM DISK FILE - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 187
key The printer is executing a Disable Cartridge Check or Component Test where the component selected is Cartridge Motor. Remove one print cartridge. REPLACE CARTRIDGE The supplies gauge will display the consumption levels of print cartridges. alternates with For help press The supplies - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 188
the identified print cartridge. ● Install a new print cartridge. ● Close the top and front covers. ● Supplies ordering information is also available from the embedded Web server. See Using the embedded Web server for more information. REPLACE FUSER KIT For help press The fuser kit has reached the - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 189
set to STOP. If the fuser or transfer kit is affected, then printing always stops. 1. Press to access the SUPPLIES STATUS menu. 2. Press and to highlight the specific supply that has a problem. 3. Press to view help for the supply. 4. Press and to step through the instructions. 5. Supplies ordering - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 190
Recommended action REPLACE TRANSFER KIT For help press alternates with REPLACE TRANSFER KIT To continue press The transfer unit is nearing selected is the Cartridge motor. Press STOP when ready to stop this test. Rotating motor To exit press the STOP key The printer is executing a - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 191
. 3. If necessary, press after the tray is closed to reset the paper size or type. Tray X Size specified by user alternates with Tray X To change size or type Press The printer is reporting the current configuration of tray X. The tray switch is in the CUSTOM position - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 192
size can be selected from the control panel. 3. Reset the paper size in the paper handling menu or the tray size popup menu. TRAY X SIZE= * Settings not saved alternates with TRAY XX SIZE= To change size move guides in tray A detectable media size was selected from the menu, but the - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 193
, press after the tray is closed to change the paper size or type. Unable To Mopy Job alternates with Processing... A Mopy job cannot be mopied because Install additional memory in the printer or of a memory, disk, or configuration install a disk drive in the printer. problem. Only one copy - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 194
Control panel messages (continued) Control panel message Description Warming up The printer is coming out of PowerSave mode. Printing will continue as soon as warmup is completed. Recommended action No action necessary. 180 Chapter 8 Problemsolving ENWW - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 195
this illustration to troubleshoot paper jams in the printer. For instructions on clearing paper jams, see Clearing paper jams. Note ENWW Paper jam locations (shown without optional Tray 4 or optional Tray 5) 1 top cover area 2 duplex path 3 paper path 4 input path 5 trays Paper jam recovery This - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 196
OFF. 10. Press the MENU button to return to the Ready state. To improve print speed and increase memory resources, you may want to disable paper jam recovery. If paper jam recovery is disabled, the pages involved in a jam will not be reprinted. 182 Chapter 8 Problemsolving ENWW - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 197
. Use only media that meets HP specifications. See Supported paper weights and sizes. A supply item is installed incorrectly, causing repeated jams. Verify that all print cartridges, the transfer unit, and the fuser are correctly installed. You are reloading paper that has already passed Do not - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 198
the print media. Media should be stored in the original packaging in a controlled environment. Note If the printer continues to jam, contact HP Customer Support or your authorized HP service provider. For more information, see http://www.hp.com/support/clj5550. 184 Chapter 8 Problemsolving ENWW - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 199
Clearing paper jams Each section below corresponds with a jam message that might appear on the control panel. Use these procedures to clear the jam. Jam in Tray 1, 2, 3, 4, or 5 1. Using the side handles, open the top cover. 2. Grasp the front cover and pull down. ENWW Clearing paper jams 185 - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 200
Grasp the green handles on the transfer unit and pull down. CAUTION Do not place anything on the transfer unit while it is open. If the transfer unit is damaged, print quality problems may result. 4. Grasp the paper by both corners and pull up. Note 5. Inspect the paper path to ensure that it is - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 201
the transfer unit and front cover. Note It is a good idea to inspect the input trays when clearing jams. However, opening and closing input trays has no effect on clearing jam messages. 7. Pull out Tray 2 and place it on a flat surface. Remove any partially fed paper. 8. Inspect the paper path - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 202
9. Check to make sure the paper is located correctly and flush with the paper guides. 10. Insert the tray into the printer. Make sure all trays are completely closed. 11. Close the top cover. 188 Chapter 8 Problemsolving ENWW - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 203
Jam in Tray 3, 4, or 5 1. Using the side handles, open the top cover. 2. Grasp the front cover and pull down. ENWW Clearing paper jams 189 - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 204
Grasp the green handles on the transfer unit and pull down. CAUTION Do not place anything on the transfer unit while it is open. If the transfer unit is damaged, print quality problems may result. 4. Grasp the paper by both corners and pull up. Note 5. Inspect the paper path to ensure that it is - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 205
6. Close the transfer unit and front cover. 7. Pull out Trays 3, 4, and 5 (if applicable) and place them on a flat surface. ENWW Clearing paper jams 191 - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 206
it is clear. If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing. 10. Check Trays 3, 4, and 5 to make sure the paper is located correctly and flush with the paper guides. 11. Insert the trays into the printer. 192 Chapter 8 Problemsolving - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 207
12. Pull out Tray 2 and place it on a flat surface. 13. Remove any partially fed paper. Note 14. Inspect the above paper path to ensure that it is clear. If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing. ENWW Clearing paper jams 193 - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 208
15. Check the slot at the front of Tray 2, and make sure the paper is loaded correctly and flush with the paper guides. 16. Insert Tray 2 into the printer. Make sure all trays are completely closed. 17. Close the top cover. 194 Chapter 8 Problemsolving ENWW - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 209
Jams in the top cover Jams in the top cover occur in the areas indicated below. Use the procedures in this section to clear jams in these areas. Jammed paper Crumpled paper in the fuser ENWW Paper wrapped around the fuser Clearing paper jams 195 - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 210
WARNING! Jam in the top cover Do not touch the fuser. It is hot and could cause burns! The fuser's operating temperature is 190°C (374°F). Wait ten minutes to allow the fuser to cool before touching the fuser. 1. Using the side handles, open the top cover. 2. Firmly pull forward on the two green - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 211
media straight up. 4. Open the fuser cover and pull up to remove any paper that is crumpled in the fuser. WARNING! Note Do not reach into the fuser until it has cooled. If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing. ENWW Clearing - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 212
and pull down. CAUTION Do not place anything on the transfer unit while it is open. If the transfer unit is damaged, print quality problems may result. 7. If the paper is wrapped around the fuser roller or stuck in the rollers, grasp the paper by both corners and pull down. Note WARNING! Note If - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 213
8. Firmly push the two green levers on either side of the fuser to re-engage the fuser rollers. 9. Close the transfer unit and front cover. 10. Close the top cover. ENWW Clearing paper jams 199 - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 214
path or paper path 1. Using the side handles, open the top cover. 2. Grasp the front cover and pull down. 3. Grasp the green handles on the transfer unit and pull down. CAUTION Do not place anything on the transfer unit while it is open. If the transfer unit is damaged, print quality problems may - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 215
path before resuming printing. 6. Close the transfer unit and front cover. 7. Pull out Tray 2 (and Trays 3, 4, and 5, if the printer contains these trays). Place each tray on a flat surface. Remove any partially fed paper from these trays. Note 8. Inspect the paper path above and below to ensure - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 216
5 to make sure the paper is located correctly in each tray and flush with the paper guides. Insert the trays into the printer. Make sure all trays are completely closed. 10. Close the top cover. Multiple jams in paper path 1. Using the side handles, open the top cover. 202 Chapter 8 Problemsolving - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 217
cover and pull down. 3. Grasp the green handles on the transfer unit and pull down. CAUTION Do not place anything on the transfer unit while it is open. If the transfer unit is damaged, print quality problems may result. 4. Inspect the transfer unit to ensure that it is clear. ENWW Clearing - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 218
that all media fragments are removed from the paper path before resuming printing. 6. Firmly pull forward on the two green levers to disengage the fuser rollers. WARNING! Do not touch the fuser. It is hot and could cause burns! The fuser operating temperature is 190 °C (374°F). Wait ten minutes - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 219
it has cooled. If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing. 9. Close the fuser cover. 10. Firmly push the two green levers on either side of the fuser to re-engage the fuser rollers. 11. Close the transfer unit and the front cover - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 220
12. Pull out Trays 2, 3, 4, and 5 and place each tray on a flat surface. Remove any partially fed paper from these trays. 13. Inspect the paper path above and below each tray to ensure that it is clear. 14. Close the top cover. 206 Chapter 8 Problemsolving ENWW - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 221
duplex path 1. Using the side handles, open the top cover. 2. Grasp the paper by both corners and pull down. Note If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing. 3. Grasp the front cover and pull down. ENWW Clearing paper jams 207 - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 222
4. Grasp the paper by both corners and pull up. 5. If the paper cannot be accessed from this location, grasp the green handles on the transfer unit and pull down. 6. Grasp the paper by both corners and pull up. 7. Close the transfer unit and front cover. 208 Chapter 8 Problemsolving ENWW - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 223
8. Close the top cover. Multiple jams in duplex path 1. Using the side handles, open the top cover. 2. Grasp the front cover and pull down. ENWW Clearing paper jams 209 - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 224
operating temperature is 190°C (374°F).Wait 10 minutes to allow the fuser to cool before touching it. 5. Open the fuser cover. WARNING! Note 6. Inspect the fuser and remove any paper that is crumpled in the fuser. Do not reach into the fuser until it has cooled. If the media tears, make sure that - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 225
engage the fuser rollers. 9. Grasp the front cover and pull down. 10. Grasp the green handles on the transfer unit and pull down. CAUTION Do not place anything on the transfer unit while it is open. If the transfer unit is damaged, print quality problems may result. ENWW Clearing paper jams 211 - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 226
all media fragments are removed from the paper path before resuming printing. 12. Grasp the media by both corners to remove it, if possible. 13. Close the transfer unit. 14. If you could not reach the paper with the transfer unit open in Step 12, grasp the paper by both corners and pull up. 212 - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 227
15. Pull out Trays 2, 3, 4, and 5 and place each tray on a flat surface. Remove any partially fed paper from these trays. 16. Inspect the paper path above and below each tray to ensure that it is clear. 17. Remove any partially fed paper. Note 18. Inspect the above paper path to ensure that it is - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 228
19. Check the slot at the front of each tray, and make sure the paper is loaded correctly and flush with the paper guides. 20. Insert all trays into the printer. Make sure all trays are completely closed. 21. Close the top cover. 214 Chapter 8 Problemsolving ENWW - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 229
meets HP media specifications for this printer. See Supported paper weights and sizes. Use another type of paper. Printer feeds incorrect page size Cause The correct size media is not loaded in the input tray. The correct size media is not selected in the software application or printer driver - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 230
to FIRST in the Configuration menu. This will allow the printer to use the paper in other trays if no paper is loaded in the specified tray. Media does not feed automatically Cause Solution Manual feed is selected in the software application. Load Tray 1 with media, or, if the media is loaded - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 231
path. Closely inspect the fuser area for jams. See Paper jams. Tray 3, 4, or 5 does not appear as an input tray option. Tray 3, 4, and 5 only display as an option if they are installed. Verify that Tray 3, 4, and 5 are correctly installed. Verify that the printer driver has been configured to - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 232
Configuring input trays. For more information about how to access the printer drivers, see Accessing the printer drivers. Transparencies or glossy paper may not meet supported media specifications. Use only media that meets the HP media specifications for this printer. See Supported paper weights - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 233
being used. See Supported paper weights and sizes or the HP LaserJet Printer Family Print Media Guide. Tray 1 is configured for a size other than envelopes. Configure Tray 1 size for envelopes. Output is curled or wrinkled Cause Media does not meet the specifications for this printer. Media is - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 234
page feeding into the printer. For Tray 2, 3, 4, or 5, load these media printed side down with the top of the page toward the back of the printer. Printer model does not support two-sided printing. The HP Color Laser Jet 5550 and HP Color Laser Jet 5550N do not support automatic twosided printing - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 235
for this printer in the software application or printer driver. For more information about how to access the printer drivers, see Accessing the printer drivers. The printer is not properly configured. See Changing printer control panel configuration settings. ENWW Printer response problems 221 - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 236
has not been correctly named for the network or Macintosh computer. Use the appropriate utility to name the printer on the network. For Macintosh OS 9.x computers, select the printer from within the Chooser. For Macintosh OS X 10.1 and later, open the Print Center Application, select the connection - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 237
printer driver. For more information about how to access the printer drivers, see Accessing the printer drivers. The correct printer and port are not selected on the computer. Select the correct printer and port. The network is not configured properly for this printer. Use the network software - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 238
the fan is running. Solution Fans may run while the printer is in standby mode (off). Press the printer's on/off button to turn the printer on. Printer settings in the printing software application or printer driver differ from the printer control panel settings. Confirm that the settings in the - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 239
for this printer. See the HP LaserJet Printer Family Print Media Guide. Go to http://www.hp.com/ support/clj5550 for HP LaserJet Family Paper Specification Guide ordering information. When you connect, select Manuals. Or go to http://www.hp.com/support/ ljpaperguide to download the guide in PDF - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 240
the printer driver's Color Control tab, select Screen Match. Note Several factors can influence your ability to match printed colors to those on your screen. These factors include print media, overhead lighting, software applications, operating system palettes, monitors, and video cards and drivers - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 241
the font in the software application. Download the font to the printer or use another font. (In Windows, the driver does this automatically.) Select the correct printer driver. For more information about how to access the printer drivers, see Accessing the printer drivers. Unable to print all - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 242
in PostScript Emulation (PS) and PCL mode. ● To conserve printer memory, download only those fonts that are needed. ● If you require several downloaded fonts, consider installing additional printer memory. Some software applications automatically download fonts at the beginning of each print job. It - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 243
instructions on how to configure the driver to recognize printer accessories. For more information about how to access the printer drivers, see Accessing the printer drivers. The accessory may not be installed. Verify that the accessory is properly installed. ENWW Software application problems - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 244
Media Guide ordering information. For downloadable manuals, go to http://www.hp.com/support/clj5550. When you connect, select Manuals. ● The transparencies you are using are not designed for proper toner adhesion. Use only transparencies designed for HP Color LaserJet printers. ● If the color is - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 245
specifications (see Printer specifications). Print quality problems associated with jams Make sure that all paper is cleared from the paper path. See Paper jam recovery. ● If the printer recently jammed, print two to three pages to clean the printer. ● If the paper does not pass through the fuser - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 246
to find information that can help you troubleshoot the problem. For the latest information and problem-solving procedures, go to http://www.hp.com/support/clj5550. The print-quality defect chart assumes the use of letter- or A4-size media that has moved through the printer long-edge first. An image - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 247
of the printer are met. ● Calibrate the printer. Misaligned colors ● Request a FULL CALIBRATE NOW using the printer control panel (see Print quality troubleshooting). ● Verify that the media does not exceed the maximum weight supported (see Print media specifications). Repetitive defects - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 248
Pages (see Print quality troubleshooting) and follow the diagnostic procedure listed on the first page to help isolate the defect to a particular component. Loose toner ● Make sure that the operation and location requirements of the printer are met. ● Make sure to use supported media. ● Make sure - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 249
type and size for the tray are set correctly in the control panel for the media that you are using. ● Calibrate the printer. ● Print the Print Quality Troubleshooting Pages (see Print quality troubleshooting) and follow the diagnostic procedure listed on the first page to help isolate the defect to - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 250
: ● fuser ● transfer belt ● Inspect the jam areas and remove any undetected jammed or torn media. Specks or stray toner ● Make sure that the operation and location requirements of the printer are met. ● Make sure to use supported media. ● Make sure that the media type and size for the tray are set - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 251
of the printer are met. ● Make sure to use supported media. ● Make sure that the media is loaded correctly. ● For problems with page skew, turn over the stack of media and rotate the stack 180 degrees. ● Make sure that the following supplies are seated correctly: ● fuser ● transfer belt ● Inspect - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 252
238 Chapter 8 Problemsolving ENWW - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 253
in 128 and 256 MB modules. Memory specification: HP Color LaserJet 5550 series printers use 200-pin small outline dual inline memory modules (SODIMM) that support 128 or 256 MB of RAM. The printer also has three flash memory card slots for printer firmware, fonts, and other solutions. ● The first - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 254
2. Press to highlight INFORMATION. 3. Press to select INFORMATION. 4. Press to highlight PRINT CONFIGURATION. 5. Press to print the configuration page. 240 Appendix A Working with memory and print server cards ENWW - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 255
Installing memory and fonts CAUTION You can install more memory for the printer, and you can also install a font card to allow the printer to print characters for languages such as Chinese or the Cyrillic alphabet. Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 256
place, and set them aside. 5. Slide out the formatter board and set it on a clean, flat, grounded surface. 6. To replace a DDR DIMM that is currently installed, spread the latches apart on each side of the DIMM slot, lift the DDR DIMM up at an angle, and pull it out. 7. Remove the new - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 257
. Note If you have difficulty inserting the DIMM, make sure the notch on the bottom of the DIMM is aligned with the bar in the slot. If the DIMM still does not go in, make sure you are using the correct type of DIMM. ENWW Installing memory and fonts 243 - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 258
installed a memory DIMM, go to Enabling memory. To install a flash memory card Do not insert a flash memory card that is designed for use with a digital camera into the printer. The printer does not support photo printing directly from a flash memory card. If you install a camera-type flash memory - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 259
2. Disconnect all power and interface cables. 3. Locate the formatter board in the rear of the printer. 4. Using a #2 Phillips screwdriver, remove the eight screws holding the board in place, and set them aside. ENWW Installing memory and fonts 245 - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 260
it on a clean, flat, grounded surface. 6. Align the groove on the side of the flash memory card with the notches in the connector and push it in the slot until it is fully seated. CAUTION Note Do not insert the flash memory card at an angle. The first flash memory slot marked "Firmware Slot" is - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 261
. Enabling memory If you installed a memory DIMM, set the printer driver to recognize the newly added memory. To enable memory for Windows 98, ME, and NT 1. On the Start menu, point to Settings, and click Printers. 2. Right-click the printer and select Properties. 3. On the Configure tab, click More - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 262
an HP Jetdirect print server card You can install an HP Jetdirect print server card in the base model printer, which comes with an open EIO slot. To install an HP Jetdirect print server card 1. Turn the printer off. 2. Disconnect all power and interface cables. 3. Locate an empty EIO slot. Loosen - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 263
4. Firmly insert the HP Jetdirect print server card into the EIO slot. Insert and tighten the retaining screws that came with the print server card. 5. Connect the network cable. 6. Reconnect the power cable, and turn the printer on. 7. Print a configuration page (see Configuration page). In - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 264
8. Perform one of these steps: ● Choose the correct port. See the computer or operating system documentation for instructions. ● Reinstall the software, choosing the network installation this time. 250 Appendix A Working with memory and print server cards ENWW - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 265
on the computer, type the IP address for the printer. The printer status window appears. Or, go to the URL provided in printer to HP. You also have the option to order supplies without sending the printer's information to HP. 4. Select the part numbers you want to order and follow the instructions - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 266
(SDRAM) Synchronous 256 MB DIMM (SDRAM) EIO Jetdirect Printer stand Optional 500-sheet paper feeder (Trays 3, 4, and 5) Black print cartridge Cyan print cartridge Yellow print cartridge Magenta print cartridge Image transfer kit Image fuser kit (110 volt) 252 Appendix B Supplies and accessories - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 267
HP LaserJet paper (letter) HP LaserJet paper (A4) HP LaserJet Printer Family Print Media Guide PCL/PJL Technical Reference Package For downloadable versions, go to http://www.hp.com/support/ clj5550. When connected, select Manuals. ENWW Ordering directly through the printer software (for printers - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 268
254 Appendix B Supplies and accessories ENWW - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 269
Service and Support Hewlett-Packard limited warranty statement HP PRODUCT HP Color LaserJet 5550, HP Color LaserJet 5550n, HP Color LaserJet 5550dn, HP Color LaserJet 5550dtn, and HP Color LaserJet 5550hdn printer DURATION OF LIMITED WARRANTY One-year limited warranty HP warrants to you, the end - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 270
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. 256 Appendix C Service and Support ENWW - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 271
environmental specifications for the printer product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP's option, HP will either - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 272
Protection Warranty. Color LaserJet Image Fuser Kit and Image Transfer Kit Limited Warranty Statement This HP product is warranted to be free from defects in materials and workmanship until the printer provides a low-life indicator on the control panel. This warranty does not apply to products - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 273
maintenance agreements HP has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services may vary by area. Check with your local HP dealer to determine the services available to you. On-site service - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 274
260 Appendix C Service and Support ENWW - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 275
Printer specifications Physical dimensions Product Height HP Color LaserJet 5550 640 mm (25.2 in) HP Color LaserJet 5550n and HP Color LaserJet 5550dn, with optional Tray 3 and stand 833 mm (32.8 in) HP Color LaserJet 5550dtn with optional Trays 2 and 3 and stand 965 mm (38 in) HP Color - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 276
W 93 W 24 W 0.3 W HP Color 630 W LaserJet 5550dn 93 W 24 W 0.3 W HP Color 630 W LaserJet 5550dtn 93 W 24 W 0.3 W HP Color 632 W LaserJet 5550hdn 93 W 28 W 0.3 W 1 Values current as of February 2, 2004. Values subject to change, see http://www.hp.com/ support/clj5550 for current - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 277
(28 PPM) Ready LWAd=6.6 Bels (A) [66 dB (A)] LWAd=4.9 Bels (A) [49 dB (A)] Sound Pressure Level - Bystander Position Declared Per ISO 9296 Printing (28 . Values subject to change, see http://www.hp.com/ support/clj5550 for current information. 2 Configuration tested: Base unit printing A4 - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 278
Environmental specifications Specification Temperature Humidity Allowed 15 to 27°C (59 to 81°F) 10 to 70 percent RH 264 Appendix D Printer specifications ENWW - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 279
equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However radio/TV technician. Any changes or modifications to the printer that are not expressly approved by HP could void the user's authority to operate this equipment - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 280
of this printer. This product qualifies for ENERGY STAR®, which is a voluntary program to encourage the development of energy-efficient office products. ENERGY STAR is a U.S. registered service mark of the U.S. Environmental Protection Agency. As an ENERGY STAR® partner, Hewlett-Packard Company has - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 281
for further information regarding availability of the HP Supplies Returns and Recycling Program. Recycled paper This product is capable of using recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide. This product is suitable for the use - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 282
Name: Regulatory Model Number:4) Product Options: HP Color LaserJet 5550/5550n/5550dn/5550dtn/5550hdn BOISB-0310-00 Including Q3956A -- Optional 500-Sheet Input Tray Q9669A -- Optional Printer Stand All conforms to the following Product Specifications: Safety: IEC 60950:1999 / EN60950: 2000 - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 283
since August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a "Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 284
utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1. HUOLTO HP Color LaserJet 5550, HP Color LaserJet 5550n, HP Color LaserJet 5550dn, HP Color LaserJet 5550dtn, HP Color LaserJet 5550hdn -kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 285
printing on both sides of a sheet of paper. Abbreviation for "Enhanced Input/Output." A hardware interface used for adding an internal print server, network adaptor, hard disk, and other plug-in functionality for HP printers. Software that emulates Adobe PostScript, a programming language that - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 286
command that results in a series of actions or instructions. The paper, labels, transparencies, or other material on which the printer prints the image. A memory partition with a specific address. Black and white. Devoid of color. The HP term for "multiple original prints" capability. A person who - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 287
printer driver RAM RARP raster image render RJ-45 ROM ENWW Temporary printer memory used to hold page data while the printer Printer Job Language." A trademarked page description language. Abbreviation for "PostScript Printer Description." Software program that allows a computer to access printer - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 288
supplies TCP/IP toner transfer unit tray xerographic paper Materials used by the printer that are used up and must be replaced. Supply items for the HP Color LaserJet 5550 printer are the four print cartridges, the transfer unit, and the fuser. An internet protocol (developed by the U.S. Department - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 289
155 overview 31 ENWW printer personalities 56 problems 224 using in shared environments 60 controlling print jobs 76 D Declaration of Conformity 268 diagnostics menu 50 DIMMs (dual inline memory modules) installing 241 double-sided printing 99 driver autoconfiguration 13 duplex printing 99 E e-mail - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 290
K Korean EMI statement 269 L language changing 59 lights 35 M maintenance agreements 259 media colored paper 96 envelopes 96 glossy paper 95 heavy paper 97 HP LaserJet Tough paper 98 labels 97 letterhead 98 preprinted forms 98 recycled paper 98 selecting 78 transparencies 95 276 Index memory adding - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 291
media handling problems 215 overhead transparencies 230 print quality 230 printer response 221 software applications 229 transparencies 218 two-sided printing 99 U Update Now 13 usage page description 42 printing 113 USB configuration 70 W warranty print cartridge 257 product 255 transfer unit 258 - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 292
278 Index ENWW - HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 293
- HP 5550dn | HP Color LaserJet 5550 series - User Guide - Page 294
© 2004 Hewlett-Packard Development Company, L.P. www.hp.com *Q3713-90913* *Q3713-90913* Q3713-90913
-
1 -
2 -
3 -
4 -
5 -
6 -
7 -
8
-
9
-
10
-
11
-
12
-
13
-
14
-
15
-
16
-
17
-
18
-
19
-
20
-
21
-
22
-
23
-
24
-
25
-
26
-
27
-
28
-
29
-
30
-
31
-
32
-
33
-
34
-
35
-
36
-
37
-
38
-
39
-
40
-
41
-
42
-
43
-
44
-
45
-
46
-
47
-
48
-
49
-
50
-
51
-
52
-
53
-
54
-
55
-
56
-
57
-
58
-
59
-
60
-
61
-
62
-
63
-
64
-
65
-
66
-
67
-
68
-
69
-
70
-
71
-
72
-
73
-
74
-
75
-
76
-
77
-
78
-
79
-
80
-
81
-
82
-
83
-
84
-
85
-
86
-
87
-
88
-
89
-
90
-
91
-
92
-
93
-
94
-
95
-
96
-
97
-
98
-
99
-
100
-
101
-
102
-
103
-
104
-
105
-
106
-
107
-
108
-
109
-
110
-
111
-
112
-
113
-
114
-
115
-
116
-
117
-
118
-
119
-
120
-
121
-
122
-
123
-
124
-
125
-
126
-
127
-
128
-
129
-
130
-
131
-
132
-
133
-
134
-
135
-
136
-
137
-
138
-
139
-
140
-
141
-
142
-
143
-
144
-
145
-
146
-
147
-
148
-
149
-
150
-
151
-
152
-
153
-
154
-
155
-
156
-
157
-
158
-
159
-
160
-
161
-
162
-
163
-
164
-
165
-
166
-
167
-
168
-
169
-
170
-
171
-
172
-
173
-
174
-
175
-
176
-
177
-
178
-
179
-
180
-
181
-
182
-
183
-
184
-
185
-
186
-
187
-
188
-
189
-
190
-
191
-
192
-
193
-
194
-
195
-
196
-
197
-
198
-
199
-
200
-
201
-
202
-
203
-
204
-
205
-
206
-
207
-
208
-
209
-
210
-
211
-
212
-
213
-
214
-
215
-
216
-
217
-
218
-
219
-
220
-
221
-
222
-
223
-
224
-
225
-
226
-
227
-
228
-
229
-
230
-
231
-
232
-
233
-
234
-
235
-
236
-
237
-
238
-
239
-
240
-
241
-
242
-
243
-
244
-
245
-
246
-
247
-
248
-
249
-
250
-
251
-
252
-
253
-
254
-
255
-
256
-
257
-
258
-
259
-
260
-
261
-
262
-
263
-
264
-
265
-
266
-
267
-
268
-
269
-
270
-
271
-
272
-
273
-
274
-
275
-
276
-
277
-
278
-
279
-
280
-
281
-
282
-
283
-
284
-
285
-
286
-
287
-
288
-
289
-
290
-
291
-
292
-
293
-
294
 |
 |
use
hp
color LaserJet 5550,
5550n, 5550dn,
5550dtn, 5550hdn