HP LaserJet Pro CM1415 HP LaserJet Pro CM1410 - Software Technical Reference - Page 178

Fax is busy. Redial pending., Fax receive error.

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Check that you are dialing the correct fax number. Check that the Redial if Busy option is enabled. Open the Service menu, and touch the Fax Service button. Touch the Run Fax Test button. This test verifies that the phone cord is connected to the correct port and that the phone line has a signal. The product prints a report with the results. Fax is busy. Redial pending. Description The fax line to which you were sending a fax was busy. The product automatically redials the busy number. Recommended action Allow the product to retry sending the fax. Call the recipient to ensure that the fax machine is on and ready. Check that you are dialing the correct fax number. Open the Service menu, and touch the Fax Service button. Touch the Run Fax Test button. This test verifies that the phone cord is connected to the correct port and that the phone line has a signal. The product prints a report with the results. Fax receive error. Description An error occurred while trying to receive a fax. Recommended action Ask the sender to resend the fax. Try faxing back to the sender or another fax machine. Check that the telephone cord is securely connected by unplugging and replugging the cord. Make sure that you are using the telephone cord that came with the product. Open the Service menu, and touch the Fax Service button. Touch the Run Fax Test button. This test verifies that the phone cord is connected to the correct port and that the phone line has a signal. The product prints a report with the results. Decrease the fax speed. Ask the sender to resend the fax. Turn off error-correction mode. Ask the sender to resend the fax. NOTE: Turning off error-correction mode can reduce the quality of the fax image. Connect the product to a different phone line. 158 Chapter 6 Solve problems ENWW

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Check that you are dialing the correct fax number.
Check that the
Redial if Busy
option is enabled.
Open the
Service
menu, and touch the
Fax Service
button. Touch the
Run Fax Test
button. This test
verifies that the phone cord is connected to the correct port and that the phone line has a signal. The
product prints a report with the results.
Fax is busy. Redial pending.
Description
The fax line to which you were sending a fax was busy. The product automatically redials the busy
number.
Recommended action
Allow the product to retry sending the fax.
Call the recipient to ensure that the fax machine is on and ready.
Check that you are dialing the correct fax number.
Open the
Service
menu, and touch the
Fax Service
button. Touch the
Run Fax Test
button. This test
verifies that the phone cord is connected to the correct port and that the phone line has a signal. The
product prints a report with the results.
Fax receive error.
Description
An error occurred while trying to receive a fax.
Recommended action
Ask the sender to resend the fax.
Try faxing back to the sender or another fax machine.
Check that the telephone cord is securely connected by unplugging and replugging the cord.
Make sure that you are using the telephone cord that came with the product.
Open the
Service
menu, and touch the
Fax Service
button. Touch the
Run Fax Test
button. This test
verifies that the phone cord is connected to the correct port and that the phone line has a signal. The
product prints a report with the results.
Decrease the fax speed. Ask the sender to resend the fax.
Turn off error-correction mode. Ask the sender to resend the fax.
NOTE:
Turning off error-correction mode can reduce the quality of the fax image.
Connect the product to a different phone line.
158
Chapter 6
Solve problems
ENWW