HP LaserJet Pro CM1415 HP LaserJet Pro CM1410 - Software Technical Reference - Page 184

No fax answer. Canceled send. Description Attempts to redial a fax number failed, or the Redial if No Answer option was turned off. Recommended action Call the recipient to ensure that the fax machine is on and ready. Check that you are dialing the correct fax number. Check that the redial option is enabled. Unplug the telephone cord from both the product and the wall and replug the cord. Open the Service menu, and touch the Fax Service button. Touch the Run Fax Test button. This test verifies that the phone cord is connected to the correct port and that the phone line has a signal. The product prints a report with the results. No fax answer. Redial pending. Description The receiving fax line did not answer. The product attempts to redial after a few minutes. Recommended action Allow the product to retry sending the fax. Call the recipient to ensure that the fax machine is on and ready. Check that you are dialing the correct fax number. If the product continues to redial, unplug the product telephone cord from the wall, plug in a telephone, and try making a voice call. Open the Service menu, and touch the Fax Service button. Touch the Run Fax Test button. This test verifies that the phone cord is connected to the correct port and that the phone line has a signal. The product prints a report with the results. No fax detected. Description The product answered the incoming call but did not detect that a fax machine was calling. Recommended action Allow the product to retry receiving the fax. Open the Service menu, and touch the Fax Service button. Touch the Run Fax Test button. This test verifies that the phone cord is connected to the correct port and that the phone line has a signal. The product prints a report with the results. 164 Chapter 6 Solve problems ENWW