HP LaserJet Pro CM1415 HP LaserJet Pro CM1410 - Software Technical Reference - Page 226

Troubleshoot fax codes and trace reports View and interpret fax error codes Use fax error codes from the fax activity log to solve problems with the product fax features. Table 6-4 Fax receive error codes Error code Description Solution 200 The fax session has completed without errors. N/A 221 User has touched the Cancel button, causing Have the sender resend the fax. the fax session to be prematurely halted. 222 The receiving product has answered a call but has 1. Confirm that the sender is a fax product and been unable to detect the presence of a calling fax not a voice caller-typically you must rely on product for one of the following reasons: the sender informing the caller that the fax ● Typically this will be due to the receiving fax session is failing. product answering a voice call. 2. If the sending product ends the call just as the ● The sender canceled the fax transmission by touching the Cancel button immediately receiving product starts reception, reduce the ring count after which the receiving product answers. Alternatively suggest that the sender prior to, or just as the receiving product manually dials to the receiving product and answered the call. then manually starts the fax session, by ● The sending product automatically ended the call immediately prior to, or just as the touching theStart Fax button once fax tones have been heard from the receiving product. receiving product answered the call. 3. Confirm that the sender is not inadvertently ● The sending (sending) fax product determined there was a feature incompatibility between the two and disconnected immediately before attempting to poll transmit from the receiving product, instead of transmitting to the receiving product. transmitting any further fax tones or T.30 4. Reconfigure the receiving fax product to use frames. (This is very rare.) different configuration settings, toggle the ECM state, and/or select a slower reception speed. 223 (ECM error) The receiving product has been unable to receive an entire page even after multiple attempts to rereceive the parts of the page that contain errors. This is usually due to extremely poor line conditions. 1. Reattempt the fax reception at a different time when telephone line conditions have improved. 2. If the error persists, disable ECM. Errors may still occur, and may result in degraded image quality on the received page. However, the ability to receive the entire document will be improved. 224 The receiving product has received one or more Reattempt the fax reception at a different time pages with excessive errors. This is usually due to when telephone line conditions have improved. extremely poor line conditions. Error correction is not used during this session so errors are not corrected. 225 The sending product has attempted to initiate a Enable the sending diagnostics capability on the sending diagnostic session with this product even receiving product. though sending diagnostic access is disabled. 206 Chapter 6 Solve problems ENWW