HP LaserJet Pro CM1415 HP LaserJet Pro CM1410 - Software Technical Reference - Page 249

The product is connected to a DSL phone service, The product uses a fax over IP or VoIP phone service

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e. Open the Distinctive Ring menu. f. Select the correct setting. ● Buy a dedicated line for faxing. ● Set the Answer Mode option to the Manual setting. a. From the Home screen, touch the Setup button. b. Open the Fax Setup menu. c. Open the Basic Setup menu. d. Open the Answer Mode menu. e. Select the Manual setting. NOTE: You must be present to receive faxes. The product is connected to a DSL phone service ● Check the installation and features. A DSL modem requires a high-pass filter on the phone line connection to the product. Contact your DSL service provider for a filter or buy a filter. ● Verify that the filter is plugged in. ● Replace the existing filter to make sure that it is not defective. The product uses a fax over IP or VoIP phone service ● Set the Fax Speed option to the Slow(V.29) or Medium(V.17) setting, or disable the Fast(V.34) setting. a. From the Home screen, touch the Setup button. b. Open the Fax Setup menu. c. Open the Advanced Setup menu. d. Open the Fax Speed menu. e. Select the correct setting. ● Contact your service provider to make sure that fax is supported and for a recommended fax speed settings. Some companies might require an adapter. An error message displays on the control panel The No fax detected. message appears NOTE: This error does not always refer to a missed fax. If a voice call is made to a fax number by mistake and the caller hangs up, the No fax detected. message appears on the control panel. ● Ask the sender to resend the fax. ● Make sure that the telephone cord from the product is plugged into the wall telephone jack. ENWW Solve fax problems 229

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e.
Open the
Distinctive Ring
menu.
f.
Select the correct setting.
●
Buy a dedicated line for faxing.
●
Set the
Answer Mode
option to the
Manual
setting.
a.
From the Home screen, touch the Setup
button.
b.
Open the
Fax Setup
menu.
c.
Open the
Basic Setup
menu.
d.
Open the
Answer Mode
menu.
e.
Select the
Manual
setting.
NOTE:
You must be present to receive faxes.
The product is connected to a DSL phone service
●
Check the installation and features. A DSL modem requires a high-pass filter on the phone line
connection to the product. Contact your DSL service provider for a filter or buy a filter.
●
Verify that the filter is plugged in.
●
Replace the existing filter to make sure that it is not defective.
The product uses a fax over IP or VoIP phone service
●
Set the
Fax Speed
option to the
Slow(V.29)
or
Medium(V.17)
setting, or disable the
Fast(V.34)
setting.
a.
From the Home screen, touch the Setup
button.
b.
Open the
Fax Setup
menu.
c.
Open the
Advanced Setup
menu.
d.
Open the
Fax Speed
menu.
e.
Select the correct setting.
●
Contact your service provider to make sure that fax is supported and for a recommended fax
speed settings. Some companies might require an adapter.
An error message displays on the control panel
The No fax detected. message appears
NOTE:
This error does not always refer to a missed fax. If a voice call is made to a fax number by
mistake and the caller hangs up, the
No fax detected.
message appears on the control panel.
●
Ask the sender to resend the fax.
●
Make sure that the telephone cord from the product is plugged into the wall telephone jack.
ENWW
Solve fax problems
229