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Lexmark 16Z0000 User's Guide - Page 142

Copy troubleshooting, Copier does not respond, Scanner unit does not close

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Check memory card placement Make sure you inserted the memory card into the correct slot. Check memory card type Make sure that the type of memory card you are using can be used in the printer. Check to see if the memory card is damaged Check to see that there is no obvious damage to the memory card. Remove memory cards properly from the printer to avoid corruption of data. Check to see if the memory card contains photos Insert a memory card that contains photos. The printer reads photos that are in the JPEG format. For more information, see the documentation that came with your camera. Check to see if your printer or the computer is turned on Make sure that your printer and your computer are turned on. Make sure that Windows is open. Check to see if your wireless connection is active Make sure that your wireless network is connected and active. Note: If your wireless connection is down, use your configuration cable to connect your printer to your computer. Copy troubleshooting Copier does not respond These are possible solutions. Try one or more of the following: Check messages Resolve all error messages. Check power If the light is not on, make sure the printer is plugged into a properly grounded outlet. Make sure the power cord is properly connected to the printer. Scanner unit does not close 1 Lift the scanner unit. 2 Remove any obstruction keeping the scanner unit open. 3 Lower the scanner unit. 142

Section	Page
Contents	3
Introduction	11
Finding information about the printer	11
Wireless network compatibility	14
Setting up the printer	15
Checking the box contents	15
Understanding the parts of the printer	16
Standalone setup	18
Understanding the printer software	23
Understanding the control panel	26
Using the control panel	26
Navigating the control panel menus	27
Saving settings	28
Installing the printer software	29
What do the Wi-Fi indicator lights mean?	29
Turning printing voice notification on or off	29
Security Information	30
Networking	31
General networking	31
Networking overview	31
Common home network configurations	31
What information do I need and where do I find it?	33
Finding the MAC address	33
Printing a network setup page	34
Sharing a printer in a Windows environment	34
Finding a printer/print server located on remote subnets	35
Wireless networking	35
Finding IP addresses	35
Assigning an IP address	36
Configure IP address	36
Finding the signal strength	36
Installing the printer on a network	36
Sharing the printer on a network	36
Configure network printers	37
Types of wireless networks	38
Tips for using network adapters	38
Advanced wireless setup	39
Creating an ad hoc wireless network using Windows	39
Adding a printer to an existing ad hoc wireless network using Windows	40
Loading paper and original documents	41
Loading paper	41
Using the automatic paper type sensor	41
Loading envelopes	41
Loading labels	42
Loading greeting cards, index cards, photo cards, and postcards	42
Loading transparencies	43
Loading iron-on transfers	43
Loading custom-size paper	43
Loading banner paper	43
Loading original documents on the scanner glass	44
Using the Paper Handling submenu	44
Printing	45
Printing basic documents	45
Printing a document	45
Printing a Web page	45
Printing photos or images from a Web page	46
Printing multiple copies of a document	46
Collating copies	47
Printing the last page first (reverse page order)	47
Printing multiple pages on one sheet (N-Up)	47
Pausing print jobs	48
Canceling print jobs	48
Understanding the Print Files Options menu	48
Printing documents from a removable storage device	49
Printing document files from a memory card or flash drive	49
Printing specialty documents	50
Choosing compatible specialty paper types	50
Printing envelopes	50
Printing greeting cards, index cards, photo cards, and postcards	50
Printing a document as a poster	51
Printing an image as a poster	51
Printing a booklet	52
Assembling a booklet	52
Printing on custom-size paper	52
Printing iron-on transfers	53
Printing transparencies	53
Printing a banner	53
Printing on both sides of the paper	54
Understanding the two-sided printing (duplexing) function	54
Printing on both sides of the paper (duplexing) automatically	54
Printing on both sides of the paper (duplexing) manually	55
Changing printer settings	55
Saving and deleting print settings	55
Using the Change Printer Default Settings submenu	56
Resetting printer software to factory default settings	56
Resetting the printer to factory default settings	57
Working with photos	58
Using recommended paper	58
Retrieving and managing photos	58
Understanding the Photo Card Mode menu	58
Printing photos from a PictBridge-enabled digital camera	59
Inserting a flash drive	60
Inserting a memory card	60
Understanding the PictBridge Default Print Settings menu	62
Transferring photos from a memory device to the computer using the control panel	62
Transferring all photos from a memory card using the computer	63
Transferring selected photos from a memory card using the computer	63
Transferring selected photos from a CD or flash drive using the computer	64
Transferring all photos from a CD or flash drive using the computer	64
Transferring photos from a memory card to a flash drive	65
Changing the Productivity Studio temporary files preferences	65
Changing the Productivity Studio searched folders preferences	65
Changing the Productivity Studio library preferences	66
Changing the Productivity Studio transfer settings	66
Editing photos	66
Cropping a photo	66
Editing photos using the control panel	66
Rotating a photo	67
Changing the Resolution / Size of a photo	67
Applying One-Click Auto Fixes to a photo	68
Reducing the red-eye effect in a photo	68
Blurring/Sharpening a photo	68
Enhancing a photo	69
Changing the Hue / Saturation of a photo	69
Changing the Gamma Value of a photo or image	69
Despeckling a photo	69
Changing the Brightness / Contrast settings of a photo	70
Applying a color effect to a photo	70
Changing the Exposure setting of a photo	70
Removing wavy patterns from scanned photos, magazines, or newspapers	70
Printing photos	71
Printing photos from a CD or removable storage device using the computer	71
Viewing / Printing photos from the Productivity Studio	71
Printing Photo Packages	72
Creating Photo Greeting Cards	72
Viewing a slideshow of photos on the control panel display	73
Printing a photo or selected photos	73
Printing all photos from a memory device	74
Printing photos stored on a memory device using the proof sheet	74
Printing photos from a digital camera using DPOF	75
Creating and viewing a slideshow	75
Copying	77
Making a copy	77
Making a color or black-and-white copy	77
Copying photos	77
Copying a photo using the computer	78
Enlarging or reducing an image	78
Adjusting copy quality	79
Adjusting the brightness of a copy	79
Collating copies using the control panel	80
Repeating an image on one page	81
Copying on both sides of the paper (duplexing)	81
Copying multiple pages on one sheet (N-Up)	82
Changing the default copy settings	82
Understanding the Copy Mode menu	83
Scanning	84
Scanning a document	84
Scanning a document using the computer	84
Scanning text for editing	85
Scanning images for editing	85
Scanning a photo to Work with Documents and Photos	85
Making a color or black-and-white scan	86
Scanning multiple photos at one time using the computer	86
Creating a PDF from a scanned item	87
Canceling a scan job	87
Customizing scan settings using the computer	87
Understanding the Scan Mode menu	88
Scanning to a computer over a network using the control panel	89
Saving a scanned image on the computer	89
Changing the Productivity Studio scan settings	90
Changing the default scan settings	90
Adding a file to an e-mail message	91
Adding a new scanned image to an e-mail message	91
Scanning documents or images for e-mailing	92
Changing the Productivity Studio e-mail screen preferences	92
Faxing	93
Receiving a fax automatically	93
Sending a fax using the software	93
Maintaining the printer	94
Installing print cartridges	94
Removing a used print cartridge	96
Refilling print cartridges	96
Using genuine Lexmark print cartridges	96
Aligning print cartridges	97
Cleaning the print cartridge nozzles	97
Wiping the print cartridge nozzles and contacts	97
Preserving the print cartridges	98
Cleaning the scanner glass	99
Cleaning the exterior of the printer	99
Ordering supplies	99
Ordering print cartridges	99
Ordering paper and other supplies	99
Troubleshooting	101
Setup Troubleshooting	101
Incorrect language appears on the display	101
Power button is not lit	101
Software does not install	102
Page does not print	103
Understanding Warning levels	104
Removing and reinstalling the software	105
Enabling the USB port	105
Solving printer communication problems	106
Wireless troubleshooting	106
How do I find out what type of security my network is using?	106
Check your security keys	106
Printer is configured correctly, but cannot be found on the network	106
Wireless network printer does not print	107
Wi-Fi indicator is not lit	108
Wi-Fi indicator light is blinking orange during installation	108
Wi-Fi indicator light is orange	110
Wireless printer is no longer working	111
Network printer does not show up in the printer selection list during installation	112
Printer cannot connect to the wireless network	113
Wireless Setup Utility cannot communicate with the printer during installation (Windows users only)	114
Checking your network name (Windows users only)	115
Ping the access point	115
Ping the printer	116
Run the Wireless Setup Utility (Windows users only)	116
Changing wireless settings after installation	116
Resetting an internal wireless print server to factory default settings	117
Check printer ports (Windows users only)	117
Print troubleshooting	117
Partial 4 x 6 in. (10 x 15 cm) photo prints when using a PictBridge-enabled digital camera	117
Improving print quality	118
Poor text and graphic quality	119
Poor quality at the edges of the page	120
Print speed is slow	121
Partial document or photo prints	121
Photo smudges or scratches	121
Checking the print cartridges	122
Ink levels seem incorrect	122
Ink levels seem to go down too quickly	122
A blank or incorrect page prints	122
Characters on printout are missing or unexpected	123
Colors on printout are faded or differ from colors on the screen	123
Glossy photo paper or transparencies stick together	124
Page prints with different fonts	124
Print is too dark or smudged	124
Printed characters are improperly formed or are not aligned correctly	125
Printouts have alternating bands of light and dark print	125
Transparencies or photos contain white lines	125
Vertical straight lines are not smooth	126
White lines appear in graphics or solid black areas	126
Checking the printer status	127
Settings are not saved	127
Checking printer readiness	127
Checking the Spool Settings for banner printing	128
Resolving font problems	128
Printer is busy printing another job	129
Ready or Busy Printing is listed as the status	129
Printing a test page	129
Test page does not print	130
External print server is not working	130
Duplex unit does not operate correctly	131
Removing an external print server	131
Cable is not connected, is loose, or is damaged	131
Printer is plugged in but does not print	131
Printer is trying to print to File	132
Cannot print documents from a memory card or flash drive	132
Cannot print from digital camera using PictBridge	133
Printer cannot communicate with computers over peer-to-peer network	133
Printer is not able to communicate with the computer	134
Problems when copying, scanning, or faxing	135
Wrong printer is attached	135
Updating the printer software	135
Bidirectional communication is not established	135
Experiencing poor quality or incorrect output	136
Checking the port setting	136
Jams and misfeeds troubleshooting	136
How to clear and avoid paper jams	136
Paper jam in the printer	137
Paper jam in the paper support	137
Paper or specialty media misfeeds	137
Printer does not feed paper, envelopes, or specialty media	138
Banner paper jams	138
Paper continues to jam	139
Paper jam in the duplex unit	139
Memory card troubleshooting	140
Memory card cannot be inserted	140
Nothing happens when memory card is inserted	140
Photos do not transfer from a memory card across a wireless network	141
Copy troubleshooting	142
Copier does not respond	142
Scanner unit does not close	142
Poor copy quality	143
Copied item does not match the original item	144
Partial document or photo copies	144
Scan troubleshooting	144
Scanner does not respond	144
Scan was not successful	145
Scanning takes too long or freezes the computer	145
Poor scanned image quality	146
Partial document or photo scans	146
Cannot scan to a computer over a network	146
Error messages on the printer display	147
Alignment Error	147
Cartridge Error (1102, 1203, 1204, or 120F)	147
Black Ink Low / Color Ink Low / Photo Ink Low	148
Clear Carrier Jam	148
Cover Open	148
Error 1104	148
Invalid Device	148
Left Cartridge Error / Right Cartridge Error	149
Left Cartridge Incorrect / Right Cartridge Incorrect	149
Left Cartridge Missing / Right Cartridge Missing	149
Memory Failure	150
No images have been selected	150
No photo/paper size selection has been made	150
Could not detect a proof sheet	150
No proof sheet information	150
No valid photo image files detected	150
Only one photo enhancement may be chosen at a time	151
Only one photo/size selection can be chosen at a time	151
Paper Mismatch	151
Paper Jam	151
Paper Out	151
Paper or Photo Size error	151
Paper Size/Type error	151
Photo size error. Photo must fit on page.	151
PictBridge Communication Error	152
Please remove the camera card.	152
Printer Carrier Stall	152
Proof Sheet Error	152
Some photos removed from card by host.	152
Problems reading the memory card	152
Two-sided paper type error	153
Two-sided printing is not supported on the current paper size	153
Two-sided printing is not supported on the current paper type	153
Error messages on the computer screen	153
Clearing error messages	153
Left/Right Cartridge Missing	154
Communication not available	154
General Printing Problem	154
Ink Low	154
Out of Memory	154
Out of Paper	155
Fixing a printing failure	155
Paper Jam	155
Multiple All-In-Ones found	155
Print File Error	155
Notices	156
Product information	156
Edition notice	156
UNITED STATES GOVERNMENT RIGHTS	156
Trademarks	156
Conventions	157
Federal Communications Commission (FCC) compliance information statement	157
Exposure to radio frequency radiation	157
Industry Canada notice	158
European Community (EC) directives conformity	158
European EC directives conformity statement for radio products	158
Noise emission levels	160
Waste from Electrical and Electronic Equipment (WEEE) directive	160
Product disposal	160
Temperature information	160
ENERGY STAR	161
Power consumption	161
Product power consumption	161
Power Saver	161
Off mode	161
Total energy usage	161
Statement of Limited Warranty	161
LEXMARK LICENSE AGREEMENTS	163
Networking glossary	166