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If Something Goes Wrong, Problems that are easy to fix

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Chapter 7 If Something Goes Wrong Some problems you may encounter when using your computer are relatively easy to identify and solve. Others may require help from your network administrator or the manufacturer of a software program. This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba's support services at the end of this chapter. Problems that are easy to fix Your program stops responding. If you are working with a program that suddenly freezes all operations, chances are the program has stopped responding. You can exit the failed program without shutting down the operating system or closing other programs. 173

Section	Page
Portégé® R100 Series User’s Guide	1
Contents	28
Introduction	36
This guide	37
Safety icons	38
Other icons used	39
Other documentation	39
Service options	40
Chapter 1: Getting Started	41
Selecting a place to work	41
Creating a computer-friendly environment	41
Keeping yourself comfortable	42
Other precautions	46
Important information on your computer’s cooling fan	46
Setting up your computer	47
Setting up your software	48
Registering your computer with Toshiba	49
Adding External Devices	49
Connecting the AC adapter	50
Using the computer for the first time	52
Opening the display panel	53
Your computer’s features and specifications	54
Turning on the power	54
Adding Memory (optional)	56
Installing a memory module	56
Connecting a mouse	61
Connecting a printer	61
Connecting the modem	63
Connecting to a phone line	64
Connecting other external devices	65
Using the TouchPad	65
Disabling or enabling the TouchPad	67
Powering off the computer	68
Closing the display panel	69
Different ways to turn the computer on and off	69
Caring for your computer	69
Cleaning the computer	70
Moving the computer	70
Using a computer lock	70
Chapter 2: Learning the Basics	72
Computing tips	72
Using the keyboard	74
Character keys	74
Making your keyboard emulate a full-size keyboard	75
Ctrl, Fn and Alt keys	75
Function keys	76
Windows ® special keys	76
Overlay keys	77
Saving your work	78
Printing your work	81
Using optional external diskettes and discs	82
Inserting and removing disks	82
Inserting a disc	82
Removing a disc with the computer on	84
Removing a disc with the computer off	84
Copying documents to a disk	85
Taking care of disks	86
Caring for CD and DVD discs	86
Backing up your work	87
Restoring your work	88
Backing up your files	88
Restoring your work	89
Playing audio	89
Playing DVDs	91
Caring for CDs and DVDs	91
Powering down the computer	92
Turn Off or Shut down command	93
Restart command	93
Hibernation command	93
Standby command	94
Using Turn Off or Shut down	95
Turning off more quickly	96
Starting again after Turn Off or Shut down	98
Using Hibernation	98
Enabling the Hibernation command	98
Going into Hibernation mode	100
Going into Hibernation mode more quickly	102
Starting again from Hibernation	102
Using Standby	102
Going into Standby mode more quickly	103
Starting again from Standby	106
Chapter 3: Mobile Computing	107
Toshiba’s energy-saver design	107
Running the computer on battery power	107
Battery Notice	108
Power management	109
Using additional batteries	109
Charging batteries	110
Charging the main battery	110
Charging the RTC battery	111
Using a battery charger	113
Monitoring main battery power	113
Determining remaining battery power	114
What to do when the main battery runs low	115
Setting battery alarms	116
Conserving battery power	116
Setting a power usage mode	117
Turning off the display automatically	118
Enabling the screen saver	118
Changing the main battery	120
Removing the battery from the computer	120
Inserting a charged battery	121
Taking care of your battery	122
Safety precautions	122
Maximizing battery life	123
Disposing of used batteries	124
Traveling tips	125
Chapter 4: Expansion Options	126
Using your computer at the office	126
Optional Slim Port Replicator	127
Back of the optional Slim Port Replicator	127
Front of the optional Slim Port Replicator	128
Using the optional Slim Port Replicator	128
Attaching the optional Slim Port Replicator to the computer	128
Connecting the optional external USB diskette drive	129
Using an external keyboard	131
Connecting a keyboard	131
Using an external monitor	131
Connecting the monitor	131
Connecting a mouse or a printer	132
Using PC Cards	133
Hot swapping PC Cards	133
Inserting a PC Card	134
Removing a PC Card	135
Using a Secure Digital (SD) card	136
Inserting an SD card	136
Removing an SD card	137
Chapter 5: Enhancing Productivity	138
Windows® XP special features	138
Personalizing your desktop	139
Customizing the taskbar	139
Bringing the world to your desktop	140
Changing desktop and browsing style	141
Personalizing individual windows	142
Customizing window toolbars	143
Displaying information about each folder	144
Setting up for communications	145
Determining the COM port	146
Using the Ethernet LAN Port	147
Accessing a LAN	147
Transferring application files	148
Setting up a direct cable connection	148
Using audio features	149
Using external speakers or headphones	149
Recording sounds	150
Using a microphone	150
Adjusting recording settings	151
Chapter 6: Toshiba Utilities	152
Fn-esse	152
Starting Fn-esse	153
Assigning a key to a program or document	154
Viewing existing key assignments	156
Changing or removing existing key assignments	156
Hotkey utility	156
Expansion device properties	157
Accessing Mobile Extension Service Configuration	157
TOSHIBA Console	158
Customizing Your Computer	159
Network	160
Security	160
TOSHIBA Button Controls	160
Power Management	161
Toshiba Hardware Setup	164
Hard disk drive passwords	166
Setting a hard disk drive user only password in System Setup	167
Deleting or changing a hard disk drive user only password in System Setup	168
Setting a hard disk drive master and user password in System Setup	169
Changing the master and user passwords in System Setup	170
Deleting the hard disk drive master and user passwords in the System Setup	171
Chapter 7: If Something Goes Wrong	173
Problems that are easy to fix	173
Problems when you turn on the computer	175
The Windows ® operating system is not working	177
Using Startup options to fix problems	177
Internet problems	178
The Windows® XP operating system can help you	179
Resolving a hardware conflict	179
A plan of action	180
Resolving hardware conflicts on your own	180
Fixing a problem with Device Manager	182
Memory module problems	184
Power and the batteries	185
Keyboard problems	186
Display problems	187
Disk drive problems	189
Sound system problems	191
PC Card problems	192
Printer problems	195
Modem problems	196
Develop good computing habits	196
If you need further assistance	197
Before you call	198
Contacting Toshiba	198
Other Toshiba Internet Web sites	199
Toshiba’s worldwide offices	200
Appendix A: Hot Keys	202
Volume Mute	202
Volume Control	202
Password security	203
Without a password	203
With a password	203
Maintaining security when the battery is not fully charged	204
Power usage mode	205
Standby mode	206
Hibernation mode	207
Display modes	208
Display brightness	208
Disabling or enabling the TouchPad	209
Keyboard hot keys	209
Appendix B: Power Cord/Cable Connectors	210
Appendix C: Using ConfigFree™ with your Toshiba Computer	211
Getting Started	212
ConfigFree Main Screen	212
Starting ConfigFree	213
Configuring ConfigFree	213
ConfigFree Utilities	214
Connectivity Doctor	214
Device Settings	215
Profile Settings	217
Quick Connect	218
Using Auto Switch	219
Auto Switch (Cable Disconnect)	220
Auto Switch (SSID)	220
Glossary	221