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Epson FX-2180 User Manual - Page 211

Contacting Customer Support, For North American Users, Customer Support Information - printer driver download

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Contacting Customer Support If your printer is not operating properly and you cannot solve the problem using the troubleshooting information in Chapter 7, contact customer support services for assistance. See the section for your country below. We will be able to help you much more quickly if you give us the following information: Printer model: Serial number of your printer: (The serial number label is on the back of the printer.) Brand and model of your computer: Printer software version: (Click the About button in your printer driver.) Windows version (for example, NT, 95, or 3.1): Software application(s) you normally use with the printer and their version number(s): For North American Users If you purchased your printer in the United States or Canada, EPSON provides customer support through the following services: Electronic support services Service World Wide Web EPSON Internet FTP Site EPSON Download Service EPSON Forum on CompuServe® Access From the Internet, you can reach EPSON's home page at http://www.epson.com. If you have Internet FTP capability, use your Web browser (or other software for FTP downloading) to log onto ftp.epson.com with the user name anonymous and your e-mail address as the password. You can call the EPSON Download Service at (800) 442-2007. Set your communications software to 8 data bits, 1 stop bit, no parity. Modem speed can be up to 28.8 Kbps. Members of CompuServe can type GO EPSON at the menu prompt to reach the Epson America Forum. For a free introductory CompuServe membership, call (800) 848-8199 and ask for representative #529. D-2 Customer Support Information

Section	Page
FRONT MATTER	1
Printer Parts	3
Control Panel Buttons and Lights	4
CONTENTS	5
GETTING TO KNOW YOUR PRINTER	12
Easy-to-Use Features	13
Available Paper Paths	14
Printing on continuous paper	15
Printing on single sheets	19
Options	21
Ribbon Cartridges	21
Important Safety Instructions	22
Print Head Caution Symbol	23
ENERGY STAR Compliance	24
For United Kingdom Users	24
Use of options	24
Safety information	25
How To Use Your Manuals	26
Warnings, Cautions, and Notes	26
CHAP 1-SETTING UP YOUR PRINTER	28
Unpacking the Printer	29
Choosing a Place for the Printer	31
Positioning the continuous paper supply	32
Installing or Replacing the Ribbon Cartridge	33
Attaching the Paper Guide and Paper Separator	38
Plugging In the Printer	40
Connecting the Printer to Your Computer	41
Installing the Printer Driver on Your PC	42
For Windows 95 or NT 4.0	43
For Windows 3.1 or NT 3.5x	46
For DOS programs	47
CHAP 2-PRINTING ON CONTINUOUS PAPER	48
Setting the Paper Release Lever	49
Setting the Paper Thickness Lever	50
Loading Multi- Part Forms	52
Turning on the double- strike mode	53
Loading Continuous Paper With Labels	54
Removing continuous paper with labels	55
Using the Front Push Tractor	56
Installing the tractor in the front push position	56
Loading paper onto the front push tractor	57
Removing the printed document from the front push tractor	61
Removing the front push tractor	63
Using the Rear Push Tractor	64
Loading paper onto the rear push tractor	64
Removing the printed document from the rear push tractor	68
Using the Tractor in the Pull Position	69
Installing the tractor in the pull position	70
Loading paper onto the pull tractor	71
Removing paper from the pull tractor	77
Using two tractors in a push and pull combination	77
Removing the pull tractor	80
Switching Between Printing on Continuous Paper and Printing on Single Sheets	82
Switching to printing on single sheets	82
Switching to printing on continuous paper	83
Adjusting the Top- of- Form Position	84
Advancing the Paper to the Tear- Off Edge	87
Using the Tear Off/ Bin button	87
Advancing paper to the tear- off position automatically	88
Adjusting the tear- off position	88
CHAP 3-PRINTING ON SINGLE SHEETS	90
Using Single Sheets	91
Available paper types and paper slots	91
Loading single-sheet multi-part forms	93
Loading envelopes	95
Loading postcards	96
Loading Single Sheets in the Top Paper Slot	97
Loading Single Sheets in the Front Paper Slot	99
CHAP 4-USING THE PRINTER SOFTWARE	102
About Your Printer Software	103
Using the Printer Driver With Windows 95	104
Accessing the printer driver from Windows applications	104
Accessing the printer driver from the Start menu	106
Printer driver settings overview	106
Using the Printer Driver With Windows 3.1	109
Accessing the printer driver from Windows applications	109
Accessing the printer driver from the Control Panel	111
Printer driver settings overview	111
Using the Printer Driver With Windows NT 4. 0	113
Accessing the printer driver from Windows applications	113
Accessing the printer driver from the Start menu	115
Printer driver settings overview	115
Using the Printer Driver With Windows NT 3. 5x	118
Accessing the printer driver from Windows applications	118
Accessing the printer driver from the Control Panel	120
Printer driver settings overview	120
Using the EPSON Remote! Utility	122
CHAP 5-CHANGING PRINTER SETTINGS FROM THE PRINTER'S CONTROL PANEL	123
Selecting a Built- In Font and Pitch	124
About Your Printer’s Default Settings	125
Changing default settings	130
CHAP 6-USING EPSON STATUS MONITOR 2	132
About the EPSON Status Monitor 2 Utility	133
Installing EPSON Status Monitor 2	134
Accessing EPSON Status Monitor 2	135
Checking Printer Status Information	135
Using the EPSON Status Monitor 2 window	135
Using the Printer Status window	140
Making Monitoring Preference Settings	141
Turning on background monitoring	142
Using the background monitoring icon	143
CHAP 7-TROUBLESHOOTING	144
Using the Error Indicators	145
Problems and Solutions	147
Power supply problems	148
Single- sheet paper loading or feeding problems	149
Continuous paper loading or feeding problems	151
Wrong top- of- form position	152
Wrong tear- off position	153
Printing or printout quality problems	154
Clearing Paper Jams	159
Aligning Vertical Lines in Your Printout	160
Printing a Self Test	161
Printing a Hex Dump	162
APPENDIX A-ENHANCING YOUR PRINTER WITH OPTIONS	164
Options	165
Paper handling options	165
Optional interface cards	166
Using the Optional Cut- Sheet Feeders	167
Installing the high- capacity or double- bin cut- sheet feeder	167
Loading paper in the high- capacity cut- sheet feeder	169
Selecting the paper source (bin 1 or bin 2)	173
Switching between continuous paper and single- sheet paper in the cut- sheet feeder	174
Using the Roll Paper Holder	175
Assembling the roll paper holder	175
Installing the roll paper holder	176
Loading roll paper	177
Removing roll paper	179
Installing an Interface Card	180
Using the C82305@ý or C82306@ serial interface card	181
APPENDIX B-CLEANING AND TRANSPORTING THE PRINTER	182
Cleaning the Printer	183
Transporting the Printer	184
APPENDIX C-SPECIFICATIONS	185
Printer Specifications	186
Mechanical	186
Electrical	188
Environmental	189
Paper	189
Paper alignment	191
Printable area	192
Safety approvals	194
CE marking	194
Command Lists	195
EPSON ESC/ P control codes	195
IBM 2381 Plus emulation control codes	199
Character Tables	200
International character sets for the Italic table	209
APPENDIX D-CUSTOMER SUPPORT INFORMATION	210
Contacting Customer Support	211
For North American Users	211
For United Kingdom and the Republic of Ireland Users	213
Enquiry Desk	213
Customer Support	213
Faxon EPSON	214
EPtec - Bulletin Board Service for latest drivers and utilities	214
World Wide Web	214
For Australian Users	215
EPSON FAXBACK	215
EPSON Bulletin Board System	215
Internet URL http:// www. epson. com. au	215
Your dealer	215
EPSON Helpdesk	216
For Singapore Users	216
For Hong Kong Users	216
Internet home page	217
Electronic bulletin board system	217
Technical support hotline	217
For Philippines Users	217
GLOSSARY	218
Paper positions	222